Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great used car purchase experience

By Siennaguy on 11/12/2017 at 1:50 PM.

This Toyota dealership wasn't pushy or problematic to work with. Everything went through went without any issues. They met all my requests. David and his team were a pleasure to work with

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dave Sullivan the only person I would by a car from.

By Barbara Bambino on 11/3/2017 at 10:36 PM.

Over the years have purchase many Toyota vehicles all from Dave Sullivan. My most recent lease purchase was lase]t week a 2018 Rav 4 Limited. As usual my wife and I had a great experience dealing with Dave, We also have sent numerous people to Dave and their experiences with him was the same as ours have been.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Top Notch!

By pgib on 11/2/2017 at 12:07 PM.

We had a painless experience, totally efficient! We got the exact car that we wanted in a timely manor and we got a great deal. We would do business with them again. Only suggestion is that Toyota offer all of their top of the line cars in black on black.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Robert Caldwell is our Sales Agent and he was amazing!

By Bashores on 10/30/2017 at 6:37 PM. Helped by Robert Federico.

This dealership is great.They went above and beyond to make sure were happy.Robert Caldwell is the best.He is honest with us ,very friendly and very knowledgeable.I will recommend him to friends and family and will definitely come back again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By JessC on 10/30/2017 at 3:35 PM.

Had a great experience at Toyota of Greenwich. Mike and Bobby were extremely helpful and knowledgeable and made the process seamless. Would definitely recommend them to anyone looking for a Toyota.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Don’t bother using their internet service

By Surf on 10/9/2017 at 4:01 PM. Helped by Kim and Rick.

Days after making multiple requests for simple information I gave up. I suppose they just live in the past and wait for someone to walk through the door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient without the cheap salesmanship

By Cad101 on 10/5/2017 at 11:50 AM. Helped by I also worked with Rick and Bob.

Recently I was comparing lease prices at several different Toyota dealerships. I was afforded an opportunity to not only see the internal dynamic of the facility, but also the character. These are the items that are important (to me) when buying or leasing a vehicle: honesty, integrity, ease of delivery, price and convenience. Toyota of Greenwich hit all of these marks. No silly up sell; straight talk, fair price. The vehicle was ready when promised. Communication was at the ready, via text or email. And there were no surprises at the closing. You know what I mean, you’re about ready to sign and you are directed to “the manager’s” office. There, he extols the virtues of high profit items that you “need” for your vehicle. This did not occur and I appreciate that. Moreover, in this day of corporate greed, it’s nice to know that Toyota of Greenwich has been a family owned entity for a very long time. Family still has a strong presence, and it shows with their commitment to honesty and integrity. Finally, we are just buying or leasing a vehicle, to be sure. But why not make it as painless as possible? Toyota of Greenwich has my vote (thus far) no servicing yet, as a first class dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and process

By Walnutbrown on 10/3/2017 at 12:37 PM.

We first contacted the dealership through autobytel . They were responsive and price was pretty good. We then worked with Jeff. Everything was super smooth, very helpful and convenient. Very good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest, Helpful, Experienced Employees - Great Value

By SiennaDriver on 10/3/2017 at 1:09 AM.

Toyota of Greenwich has an honest, pleasant, direct, and service-oriented staff. Other dealerships we looked at gave us a lot of double-talk, indirect half-answers to our inquiries, and runaround to push in a certain direction (Us: "How much does this car cost?" Answer: "Are you ready to buy now? When will you buy? When you're ready to buy we can give you a price, etc" Coming into Toyota of Greenwich and speaking with Keith Olsen was a breath of fresh air. He was knowledgeable, pleasant, honest, and helpful. Not only did he answer our questions, he made smart recommendations and provided us with options and clear information, and we ended up very happy with our purchase. He even called after the sale a couple times, to make sure everything was going fine and see if we had any questions. Great staff, everyone was really nice, and each person we dealt with knew their business well. We looked around quite a bit, but the combination of great price, selection, knowledge, pleasant staff, and service options made us choose Toyota of Greenwich. Highly recommended! We'll go back there again for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing New Rav4

By Laurie Koziel on 10/1/2017 at 8:48 PM. Helped by Neel Casimir.

I have been purchasing New Cars at Toyota of Greenwich since 1976, obviously since I keep going back they offer good products and great customer service. I just purchased a new car and my Sales consultant, Jeff Symeon, was very professional, patient and knowledgeable. I would give five stars to all the people involved with my latest purchase starting with the Sales Consultant, Jeff Symeon, Neel Casimir (financial) and Clint Steen. Thank you All.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a used car

By Joe on 9/29/2017 at 3:42 PM.

I purchased a car that someone else had traded in and could not be happier with the service from Dave Sullivan and the entire team at Toyota of Greenwich. Our family has gone to this dealership for the past 26 years. We have purchased five cars from them and have had all of our service needs met promptly and with the quality that we have learned to expect form Toyota of Greenwich.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By minivangirl on 9/28/2017 at 6:19 PM.

Jeff was very helpful, patient, and easy work with. He knew his products and was not pushy. Just right. Thank you. We are enjoying our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service, fast and easy

By J-06870 on 9/28/2017 at 3:12 PM.

Great service, fast and easy, Dave does a great job! He is so easy to work with and takes out the hassle of car buying. This is my 4th car I purchased from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By schaus on 9/18/2017 at 1:58 PM.

Jeff was extremely responsive and transparent with none of the usual dealer games negotiating. Toyota is the way to go - Land Cruisers last forever. I will go back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome people

By Ledee40 on 9/16/2017 at 7:24 PM.

Had a great experience with Dave! He will take good care of you. I love my new RAV4, on pick up clean and shinny even with a bow.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealership

By Joshua Ziac on 9/16/2017 at 6:53 PM.

I have purchased 2 cars through Jeff Symeon and the experience has been excellent. No double talk and made the process easy. We are already thinking about them for the next car,

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Recent buyer on 9/13/2017 at 4:48 PM.

Great experience. We had a fairly tight time frame and didn't want to haggle. Jeff responded quickly, was knowledgeable and was attentive to our needs. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A woman buying a used car...

By Riitta on 9/11/2017 at 6:48 PM. Helped by Neel Casimir.

A woman buying a used car scenario..(.yikes)...:I had been shopping for a good used car for my son, and was about to buy one from another dealer...although my gut feeling had made me feel uncomfortable about them...Then, we happened to stop by at Toyota of Greenwich. We met the most professional and honest salesperson, Dave Sullivan. He answered all my questions, returned my phone calls promptly, and all in all, was the most amazing sales person one could ask for! We found a great FJ Cruiser for my son..and there was even a blue bow put on that truck when my son went to pick it up. Needless to say, it made my his day! I was very impressed by Dave Sullivan, and I had the most wonderful experience with this dealership. I would highly, highly, recommend Dave Sullivan, and their business manager, Neel Casimir.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
2   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Unprofessional Service People

By Craig C on 9/8/2017 at 3:12 AM. Helped by My service ticket was #600 - whoever that person was..

I had an appointment set up for 8-19-17 to have the 20,000 mile service done on a Toyota Venza. The dealer had just done the 15,000 mile service early in May. It only had 12,000 miles at the time, but we were taking a trip in June - so I brought it in. My daughter took a job in Boston, and Sat., Aug. 19th was her moving date. The best I could do was reschedule for 6 days later - August 25th. Absolutely no mention of any deadlines was ever made - not back in May and not when I called to reschedule in August. So imagine how stunned I was when arriving on the 25th (with only 13,500 miles on the car/ my service ticket was #600 ), only to be told that I was 2 days too late - as the 2 year free maintenance program had expired for me on Wed the 23rd. Therefore Toyota would not cover the cost of the oil. This is full synthetic oil - so it's about $90. to change it at Valvoline. I hadn't bought the car at Toyota of Greenwich, and it really felt that they got some sort of pleasure out of telling me that I was out of luck. I'm sure that I would have gone along with an offer to work something out - maybe do the oil at their cost or something. But no attempt was made to help me out at all. And I never got a follow-up phone call. So I think that service ticket #600 got tossed in the waste can. Bottom line - Once I had this experience, I haven't felt the same about the Toyota brand or the car - and I never want to see those service people again. I gave them 3 stars, because I changed the appointment - but obviously nobody at the dealership was looking out for me.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome experience

By Astridgabriela on 9/6/2017 at 4:33 PM.

Thank you toyota team for everything i just purchased my first car with toyota a 2016 camry, and i love it. It was an amazing experience, specially thanks to jeff who helped me find the right car for me. And also thanks to Mike who helped us with the insurance request.

I would recommend this dealer.