Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.3  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Sandy lee on 6/27/2017 at 4:35 PM.

I had the best experience leasing our first Rav4. Highly recommend Toyota of Hackensack! We went to other Toyota dealers nearby but was disappointed. it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Jay Rim delivered incredible service and gives a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very efficient and courteous.

By Kwasi123 on 6/26/2017 at 9:45 PM.

The sales woman was wonderful, knows her job and she was very professional in all her dealings. I will recommend her to my friends and family members to help them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota of Hackensack

By Grant K on 6/25/2017 at 8:37 PM.

Great experience! Nice showroom, Very helpful staff, good selection of vehicles on site. Not pushy. Sales process was very straightforward. Jay Rim, our sales rep, was awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever!

By DansToy on 6/25/2017 at 6:58 PM. Helped by Rosen.

I came in to purchase a used Camry. I met Michael who was more than helpful in assisting me. I had already found my car online and new exactly what I wanted. After a quick and fair negotiation with a manager agreed to buy the car and they gave me to the finance manager. This is the guy who makes the difference!!!! Mr Rosen help me lower my payments. This never happens at a car dealer. He was the most friendly and knowledgeable I have ever met. The guy is top notch. Thanks for the great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome fantastic this is my seventh car that I bought from

By Toyota2017 on 6/25/2017 at 12:35 AM.

I bought sevencars from this dealership I've been happy with all of them also I was responsible for three of the car is being sold very friendly people you feel very comfortable

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great dealership overall. Friendly and easy

By Dhoch08 on 6/24/2017 at 5:17 PM.

Great sales service from Paul. Awesome product service from Mike. Finance guy made inappropriate/uncomfortable jokes. Recommend Paul for the sales process and Mike to talk through any car features. Wish that a different person went through the finance process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing !!!!

By RamonD16 on 6/23/2017 at 6:26 PM.

got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks to them i got my FR-S and dont regret it!!! stop byyt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Customer service

By Soria on 6/23/2017 at 3:33 AM.

I'm happy with the customer service and the deal I was able to get with my trade in. I didn't feel pressure to buy and was able to take time making the best decision for my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my 3rd highlander purchase!

By taximom on 6/23/2017 at 12:19 AM.

I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Hassle

By Lgarruto on 6/22/2017 at 10:20 PM.

This has been the easiest car buying experience ever! Ana was excellent and provided exceptional customer service. Fromthe sales team to the finance manager Steve it was a pleasurable experience. I highly recommend them!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Treated fairly and hoestly

By Dan123456 on 6/22/2017 at 1:35 AM. Helped by Julian.

Happy with my purchase and did not feel pressured or ripped off. Good deal, good dealership. Picked up the car and was on my way in no time.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Honest

By Carol on 6/20/2017 at 4:14 PM. Helped by Jamie from internet department gave me some helpful lists of cars I might interested in. I purchased one from his list..

Jay is honest and didnot try to distract me with many unrelated questions. I felt I can trust him. And price negotiation is open and fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly wonderful experience

By Terrance Kinsey on 6/20/2017 at 1:15 AM.

Ana help me find what car best suited me and my situation. While having having my best interest at heart, and making my experience enjoyable. Now I truly enjoy my driving experience in my new Rav4.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service department

By ScionTCowner on 6/19/2017 at 2:16 AM. Helped by Bill Hughes.

This was my first experience at Toyota of Hackensack. My Scion TC. needed service and I wa able to get an appointment the same day. They were able to pinpoint the problem and repair it quickly. The checkin and pick up was very smooth and professional. I would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fantastic, easy, and worth every penny

By Suraj123 on 6/18/2017 at 7:31 PM.

I bought a Toyota Camry with the help of Ana who made sure I got the best deal ever. I hope that she continues her amazing service at this dealership. She was not pushy, reasonable, and well informed allowing me to get the car of my dreams

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased Toyota Corolla SE

By Joshwg10 on 6/17/2017 at 6:42 PM.

Walter was excellent and honest in his service to us. Mike was detailed in his explanation of introducing vehicle functions to me. I was pleased with my experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The cruise is as good as the deal.

By Hero Vincent on 6/16/2017 at 11:39 PM.

First off I'd like to thank my agent Ana and the whole team at Toyota of Hackensack for working with me and getting me in my long awaited frs. Its a car I've wanted since its' release and now I can handle all the curves of the road with speed and precision. Even with my credit we were able to work out deal that accommodates. I def recommend them for future car endeavors.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Mkl654 on 6/16/2017 at 2:56 PM. Helped by Steve.

I just purchased my 4th vehicle from Toyota of Hackensack and I had a great experience. Ron went out of his way to accommodate my wish list and made a great deal. Steve and Mike were great -- so helpful. We were in and out in a few hours and I LOVE my new truck! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 1st new car and Dream came true

By Rafael Sá on 6/16/2017 at 2:59 AM.

I've been waiting to buy a Toyota 4Runner TRD PRO for at least 1 year and they are really hard to get with the color you want and extras you want but I was lucky enough to get it! I was getting really hard to get what I wanted but a good friend of mine recommended me to go to the Toyota of Hackensack and speak with Paul and so I did. Went there in March and I got it in June. Paul gave me exactly what I wanted even though it's a really hard truck to get he did it and being the first time I actually buy a new car I couldn't be happier! Will buy from them again in the future for sure. I know there were more people involved in than Paul and I don't know your names but I'm very grateful for all your great work. Thank you all !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Genuine and Fun Experience!

By Kris9616 on 6/14/2017 at 2:56 AM. Helped by Stephen Rosen.

The front desk makes you feel welcome as soon as you walk in-extremely attentive to your needs, especially Ana. I could not thank her more for being a breath of fresh air. Not only was she knowledgeable about many aspects of the business, she sincerely wanted me to walk out of there happier than when I had walked in. She definitely succeeded in making my day but not in the traditional sense of assisting me with the car purchase but yet making sure that she was with me the entire process...making sure that I was okay or if I needed anything at all along with making sure I was aware every step of the way about the progress of the events leading up to my purchase. She not only made the process carefree and painless , she made it fun which a lot of car buyers can no longer say due to extenuating circumstances. The entire experience was honestly stress free , candid , genuine , thoughtful but most of all unexpected due to Ana, Dan, and Stephen for their extraordinary personalities as they have the rare gift to lift up an individual's spirit when they least expect it. I thank them for their generosity and familal ability to touch others in ways where their experience becomes a memorable one for others to appreciate .

I would recommend this dealer.