Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.7  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent service to repair AC Blower was better than expected

By NathanWhitmire on 9/9/2019 at 9:10 PM. Helped by Shawn Williams.

The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted by Shawn Williams who took my car in to get the problem diagnosed.. I told him I'd be waiting in the waiting room during the repair. He quickly contacted me to let me know that they had determined the issue was the Blower motor. He also let me know that I should consider replacement of my break pads, which I knew was coming due also. I approved both repairs and asked how long the repair would take. He went to find out and then returned to tell me that the blower motor was not in stock and I'd have to come back later to get that fixed. This was frustrating but I understood, they continued to do the break work and I continued to wait. A little bit later Shawn came over to the waiting area to find me and told me he had located a blower motor at another Toyota shop in Dallas and If I wanted them to he could send someone to get it and have it repaired that day for me! Yes this meant I would have to wait there a bit longer but that was fine with me. I really feel that Shawn Williams did an amazing job and went above and beyond to make sure I was satisfied. I have had my 4Runner for 4 years now and have had all of my service done at Toyota of Irving. And it is because of service like this that will keep me coming back. I love that they have the waiting room for the service department in the showroom floor. Most other dealers I have been to have a separating waiting area for service customers. They do not want them talking to potential new customers. Toyota of Irving does not do this and I am happy to tell potential customers that they have an amazing service department and if they purchase a Toyota from them they will be happy for years to come. Thank you Shawn for doing a great job! Please never loose that customer service attitude!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By Nick on 6/1/2019 at 7:43 PM.

Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off guard to even meet to finalize the deal and raised voice and spoke arrogantly. He spoke very rudely to us, instead he asked one of the car sales representative to come forward and speak to us while he was sitting in his office and ignoring us completely We were fooled by him i had super bad experience that i would not want to have any services or deal with toyota of irving Somebody has to teach Daniel Luna how to behave with customers rathar than being arrogant and raising voice I would not recommend toyota of irving in my group

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad experience lirs people

By Ruben123 on 2/6/2019 at 10:24 PM.

José is a person who tells you lies in order to sell you what he wants, not what you want. I lost a lot of money because of the lies of this man, very bad experience in Toyota of Irving with jose Benitez and his financing team. Jose es una perzona que te dice mentiras por vender lo que el quiere no es una perzona onesta perdi micho dinero por mentiras de esa perzona mala experiencia en toyta de Irving tx con sode benitez I su Grupo de financiadoeres

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reasonable

By Heidi on 1/30/2019 at 6:37 PM.

They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pleasant experience

By Burke bradford on 1/29/2019 at 9:42 PM. Helped by Catalin.

Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend this dealer.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

shoddy workmanship

By rsm on 11/30/2018 at 1:25 PM.

Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I had to limp back into the dealership with no coolant after it was found out that one of their "qualified technicians" couldn't tell how to install the main water hose even though the diameters of both ends were significantly different. Then after those supposed repairs, had to take the truck to another dealership to repair the engine plate because the Irving dealership technicans had stripped all of the screws and then just put the plate back on. I was lucky that the unit didn't come off while going down the highway.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Yomy31 on 11/7/2018 at 1:47 AM.

Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with your deal and help me have my vehicle. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!!

By Luis G on 10/29/2018 at 10:18 PM.

Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Thanks Toyota Irving

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2019 Camry

By Snichole25 on 10/16/2018 at 9:42 PM.

Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were asked, returned 6hrs in my brand new 2019 Toyota Camry! Loving it! ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Yrismoreno on 8/31/2018 at 2:35 AM.

Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encantaron las galletas que ofrecen a los clientes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Tacoma

By GeneF on 8/30/2018 at 7:25 PM.

I planned and researched for a new Tacoma truck prior to visiting a dealership. I found that Toyota of Irving was my best choice. Salesman Brian Smith and Marketing manager Mark Baker answered all of my questions and made me a deal on a truck that I couldn't and hadn't matched on line. I was shown all of the insights and drove it away 2 days after financing "with a full tank of gas!" Very impressed with the courtesy, the friendliness, the time spent to talk to me and work with my desires and then the pricing. This is my first Toyota and I am very pleased so far with my decision, my experience and my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By Tan on 8/24/2018 at 3:07 PM.

Amazing! fast Honest came back with the numbers that fir my current budget!! I was not harrased and I actually went to another dealership to compare the numbers and Toyota of Irving Beat them out!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

60,000 mile service

By Cope on 8/6/2018 at 11:16 PM. Helped by Lionel Valdez.

My service was done on time. The service writer Lionel was courteous and kept me informed throughout the day. The car was delivered cleaned and on time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales person.

By drprado1985 on 8/3/2018 at 8:25 PM. Helped by Victor (Service).

The Hidalgo/Prado family is extremely happy to work with The Sales person Hugo Cantarero in the purchase of Our beautiful truck 2018 4 Runner TRD Pro he understood our needs and concerns with our purchase decision. Toyota should be proud to have an excellent Sales representative who thrives customers concerns.Thanks for everything Hugo.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Ticketchick on 8/1/2018 at 12:11 PM. Helped by Peter Tran.

The team at Toyota of Irving was amazing! Everyone was extremely patient with all of our (many) questions and accommodating to all of our requests. Peter was so kind and helpful; he really moved mountains to find us the vehicle we wanted with the exact features we requested. He was also quick to respond to phone calls/texts and just overall a real pleasure to work with. Peter also took the time to explain the warranty and after-sales service, which are both top notch. There are a lot of dealerships in the metroplex, and it’s the staff and service that make this one stand out. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change Toyota chr

By ShirlzPW on 7/30/2018 at 9:48 PM.

I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota in Irving

By Red_75061 on 7/28/2018 at 9:53 PM.

Ever since I've been coming to Irving Toyota they have treated me fantastic. I really love this place and has always given me fantastic service. The bonusis... they serve cookies drinks apples for you to munch on while you're waiting! They have a beautiful store inside the guest lounge which has really nice items. Thank you Toyota of Irving for your great service and friendliness. Keep it up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gracias por todo!

By Ramonalvarado13 on 7/21/2018 at 12:37 AM.

Roger Castro, gracias una vez mas por tu atención y tu formidable manera de atender al público y en especial a mi persona tambien con mi familia.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

deceptive sales tactics

By Abid3228 on 7/19/2018 at 10:42 PM. Helped by kalse., Brianna.

I've never written a negative review in my life, but this is a first where I'll have to do so. I was in the market for a Toyota Corolla 2018 LE model. I called this dealership, Irving of Toyota, on exactly July 18th, 2018 at 4:10pm and spoke with a sales representative named Kelsey. I asked her for this specific car and she told me they had a few in the colors I wanted and also some other colors. They also gave me a quote of $16,903.40 driveout price for the car. So I said I was on my way. I drove literally for an hour and arrive at the store around 5:00pm that day. I asked to speak to Kelsey about the car and they gave me another representative named Brianna claiming that Kelsey was currently busy. First Red Flag, but I went along with it because I just wanted to see the car and buy it. Brianna sits me and my family down and ask us standard questions about what car I'm looking for. I tell them upfront "Hey, I'm just here to purchase the Toyota Corolla 2018 LE model you guys have. Financing option. Color either grey or silver (Kelsey, the representative on the phone, told us they have these two colors we want). I see you guys have a 0% APR option promotion online, so I would like that aswell." I'm just completely straight forward to Brianna on what I'm looking for. Brianna said "sure let me bring the car to the front, so you guys can drive it and get a feel for it." I said respectively "No that's okay, we've already driven it before so no need for a test drive. We just want the price of the vehicle, so we can purchase it." However Brianna was adamant on bring the car to the front to atleast let us see it; even getting the manager to come over and say "It's our policy to show you the car before you buy. All you have to do is see it just to make sure it's what you want." So I think to myself "Okay policy is policy." So I say "Sure, I understand we'll wait for you to take it out." Time goes by and we end up sitting there for around 45 minutes just waiting for Brianna to come back. Well, another person comes. Second Red Flag. I couldn't catch her name, but she was a female and who said she was "director of internet marketing," as she herself told us. I was really confused by why there was a whole new person talking to us again, but I soon realised after she started speaking what was really happening. She told me that the Toyota Corolla 2018 LE were all sold out and the last of them sold in between the time I was driving there. Every. Single. Corolla. However, she quickly tried to brush it off saying we have plenty of the Toyota Corolla 2018 SE models available. If anyone doesnt know the LE models are the cheaper models while the SE models are usually 2k-3k more expensive. I knew right then and there what had happened. We were lied to about the availability of the LE model, so the dealership could have us come there and try to sell us the SE model instead. Effectively eliminating the quote we got on the phone and forcing us to spend more then we were comfortable with. The dealership knowing we had driven an hour to get there, probably assumed we were vulnerable aswell. This is disgusting tactic where the dealership will lie to you that they have a product available, make you drive there thinking you'll get the product and then claim the product was sold. However, they have a more expensive product that their willing to sell you. My family and I left the facility claiming calmly that you guys decieved us and we would be leaving. The manager came and tried to talk to us still while we were leaving through the door insisting he would give us a deal on the SE model. We didn't want to hear it and left. I do want to say that I'm not bashing Toyota as a company as all. I've been a Toyota customer for years with even my first car being a Toyota. They're reliable, amazing, safe cars that have literally saved my life in past accidents. I absolutely love there cars and I recommend them to my family and friends all the time. What i'm criticizing is the dealership and what they did to me and my family

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales experience

By Yudytx on 7/4/2018 at 7:53 PM.

TOI made my purchase experience quick and easy. Bre is very knowledgeable. Thanh took the time to explain everything very throughly! As A first time buyer I greatly appreciated his time and honesty. Daniel Luna also took time out of busy day to come and make sure my experience there was going smoothly. Everyone was extremely nice and willing to help. Over all I loved would highly recommend this place to anyone.

I would recommend this dealer.