Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3  
Friendliness
5  
Overall Experience
3  
Price
5  
Quality of Work
4  
Service
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deals Great People

By Diamonds on 8/10/2017 at 1:44 PM. Helped by ...

Great service especially Evelyn Jimenez and good pices i recommend Toyota !!! To any person looking for great deals on great cars/trucks.. Thank you Toyota

I would recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
3   Quality of Work

Terrible customer service you get a run around

By Lenalamo on 6/29/2017 at 7:40 PM. Helped by Rolando , roger latte.

Took in my car they ordered parts. No one calls to say the parts are in. The parts are the wrong parts and what I took it in for did not get addressed even though I was told it would. Now I call and it says it's after hours at 2:30 on Thursday. The service manager says he would call me back right away yesterday after he looked into it never got a call left him a voicemail late in the afternoon I still haven't heard from him. Way to go Roger latte

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go somewhere else!

By Mikeeaton on 10/15/2015 at 12:45 AM. Helped by Alberto "Tito" Garcia.

When I started looking into the new Tacomas, I went to Toyota of Laredo first, since it is the dealership closest to home. I started by looking online at their inventory. At the time, they advertised to have 57 Tacomas "available." Most of us assume that means they have the item in inventory. It turns out, it's a wording trick (the first of many). When I arrived at the dealership, they had one on hand. Despite this, I was prepared to work out a deal. The salesman, Alberto "Tito" Garcia and I went through the paperwork, but I noticed that they were trying to skip over important information. When the salesman wrote up the first deal, he left off the interest rate. When I asked about it, he told me that it was computed for 4.9% through Toyota finance. I told him no, and that I would get the loan through my bank. They also wanted me to agree to buy a truck that they didn't have on hand, and that I hadn't seen--I was willing to buy, but I had no intention of buying it without seeing it (and the invoice). it really hit the fan, though, over the value of my trade in. They had grossly undervalued my truck (I had checked through BlueBook, kbb.com, and I had had it valued at the Ford dealership). So I told the salesman that I was leaving, and I told him bluntly that I knew they were trying to rip me off and that I didn't appreciate it. I had to ask several times to get my keys back. Later that same day (Saturday), I received a phone call from out of area. It's someone asking about my experience at the dealership. So I laid it out for her. On Monday, I get a voicemail from the salesman, Mr. Garcia, wanting to work out the issue. I had cooled off, so gave him a call the next day. He said he didn't know why he had called and left the voicemail. At this point, I gave up. Do yourself a favor. Avoid these people - drive a little and buy your new car somewhere else.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Buyer Beware Toyota Laredo - check your "new "cars

By Mrs. Reyes on 3/24/2015 at 3:39 PM. Helped by Ron M..

Deceitful practices! I was sold a new car not used.Code of Conduct describes a collective commitment to the highest ethical standards. It also is required by law to disclose any damage to a vehicle being purchased as new. I have not yet disclosed this breach to my financial institution. Toyota Laredo had betrayed the confidence and due diligence that is their responsibility to full disclosure. ..Do the dutiful Michael Powell and contact me regarding this compliant. Hilda Reyes

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By tonyarg on 9/30/2014 at 9:43 PM. Helped by Mr. Centeno.

I took my 2012 Toyota Sienna for a wheel alignment and as soon as i got there, i was provided with an excellent polite greeting by service representative Mr. Centeno. Service was provided on promise time and at modest price. Vehicle repair was excellent. Thank You.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome ??

By Freedomishii on 6/21/2014 at 3:51 AM. Helped by Loyd.

I have been getting my Prius it's oil change upon my purchase from another dealer bc at this time it was a Prius crisis when Japan had the earthquake and ppl panicked ( like me) lol Every oil change is an amazing experience. I get called by my first name as soon as I pull up. I have a 4-5 year old now but they have been with me through the years getting oil changes. The place is always clean, with cold water, TV on , toys for kids and clean bathrooms. The employes there has always been patient with me when it came to my kids. They always smile and greet them too. The reason I'm leaving a review after a few years if customer satisfaction is because of one person . His name is Loyd. He is in the service dept. I called Toyota last week bc my air stopped blowing in my Prius and I live over an hour away. I was imeditaly passed to Loyd. I didn't realize who I was speaking to at the time . He told me to hit the bottom of my dash and the air should come back on. Let me remind you, we r in south Texas hitting the 3 digit temps daily and I have my 2 kids. This guy saved me from driving all that way . Well a few days passed and it stopped again. I didn't hesitate to get it repaired with Toyota of Laredo. Matter of fact I got 4 new tires while I was there. Oh no I must not leave this out. I was driving to laredo going grocrey shopping. Loyd told me it would be a few hours which was no problem. I asked him if the shuttle could take me to HEB to shop , he said yes. I told him I was shopping and getting a lot bc I lived far away. They dropped me off... The guy driving the shuttle is so nice .. I didn't get his name. When he came to pick me up. He helped me load all my groceries in the shuttle and when I was paying for my tires and etc he had moved my car , backed it up to the shuttle and unloaded over 300.00 worth of groceries. These ppl are just awesome.. The popcorn man made my kids smile from here to high heaven:) this company will be selling me my next car. I want to thank all of them. Even the ones that are not seen:) I'm not proof reading bc in on my phone and it's to much to deal with! Hope this helps someone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and courteous to my needs. Salesman was...

By dwebb200640 on 1/23/2012 at 8:15 PM. Helped by Danny Garcia.

Professional and courteous to my needs. Salesman was professional and knew the vehicles that I was looking at and purchased. He also walked me through all the features upon vehicle pick up, which was educational to me. Overall an A+!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is a GREAT dealership that took care of me from...

By cowboysnmbr1 on 1/17/2012 at 1:29 AM. Helped by Danny Garcia.

This is a GREAT dealership that took care of me from start to finish. Honest, quick and they know there stuff. Ive already bought three Toyotas with them, a 2002 Camry, a 2006 Prius and a 2011 Tundra!! They gave me what I wanted for my trade (Not a Toyota and they still gave me good money!) They gave me more for my trade than any other dealership in Laredo (or San Antonio) had offered. They gave me a great rate, a good affordable warranty. Definitely recommend them!

I would recommend this dealer.

Overall Rating

2.6  

4   Customer Service
4   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

In response to our concern about a persistent oil leak,...

By DericT on 4/1/2010 at 7:44 AM. Helped by P. Hernandez.

In response to our concern about a persistent oil leak, Toyota of Laredo performed extensive work on our Rav4, charging more than $500. Only a few days after the repair we relocated 250 miles to another city, and by the time we arrived the car was again leaking oil. An independent repair service at our new location determined that an oil pump bolt was missing, and indicated that the Laredo work was incomplete, at best. In any case, we paid Toyota of Laredo $500 for a job that did not solve the problem. Unfortunately, we were then too far removed to take the car back to the dealership. We wrote to Laredo to express our dissatisfaction. More than three weeks later we have not received so much as a courtesy reply. We remain fans of Toyota vehicles, but regret the Laredo dealership was not more responsive to this customer complaint.

I would not recommend this dealer.