Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
1.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Fields and Paul William's were awesome!

By Michelle on 10/14/2019 at 3:39 PM.

Great experience! Mick and Paul were so helpful! I now have a 2020 Corolla!!! Thanks guys! I'll be back again for another one!!! Awesome!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drove 11 hours from New Orleans to purchase my 2020 4Runn

By Jyurttas on 10/11/2019 at 4:48 PM.

Drove all the way from New Orleans 10 hours to come to Melbourne Toyota purchase my TRD pro army green forerunner my car salesman called six times to make sure I was OK in route to him finance was awesome The manager was awesome well worth the 10 hour ride you have to come check these guys out nothing like the dealerships in New Orleans everybody was friendly honest even though I’m tired it was a great experience and I’m so glad I came and done it

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mick was great. He never pressured me into anything and...

By Tayw17 on 10/6/2019 at 2:00 PM.

Mick was great. He never pressured me into anything and continuously looked for ways to get me the car I wanted at the best deal possible for me. Defenitely recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Wonderful to work with

By Jason on 10/2/2019 at 2:10 PM.

We are not from the area and Salee took the time to take a video of the car and send it to us. Super helpful! Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchace

By Toyota1 on 8/31/2019 at 11:44 AM.

Sale was great to deal with, answered every question. Asset to your dealership. Dakota was also great. Very pleased with the Toyota Hatchback. Again, they were both great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mick is the best

By Roman on 8/9/2019 at 6:19 PM.

Dear Mick , thank you very much for your help ! We wish you all the best and we will see you in 3 years ! Our best wishes to you and Loura ! Nadya & Roman Belopolsky , Your russian friends .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great person to buy from

By Robbie12 on 7/26/2019 at 4:03 PM.

Sally helped me and my wife by 2 vehicles within a year she was awesome to deal with never pressured me and I recommended her to to on my friends who also bought vehicles from her She is the best around everyone come and see her

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By Simcox96 on 7/26/2019 at 3:46 PM.

I was on the hunt for a new vehicle and I just didn’t know exactly what I wanted, I reached out to Salee and she had all of the right answers for all of my questions! I ended up purchasing a 2018 Rav 4 and I couldn’t be happier with it! If you’re in the market to buy a new Toyota I highly suggest stopping by and Seeing Salee!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not professional

By oreca07 on 7/8/2019 at 12:37 PM.

When a customer is there for an oil change and asked a question about a new vehicle and a salesman is deceiving, pushy, not professional and used fear tactics and target a wife when her husband is not there , leave a lot to be desire .I'm a current customer and I will not do business with this place again. Mick need to take a integrity and ethics course.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jay for the Win

By Wryguy on 5/3/2019 at 1:38 AM.

Jay was a part of the team that made the dream come true. He really worked with us getting exactly what we wanted. I believe he said he was working there since the 90s, and you can definitely tell his knowledge when it comes to auto loans and getting the best is mind blowing. I have not had an easier time buying a car than with Jay and Jose. Jay is also very down to earth, and he is up front with everything involving prices, interest rates, down payments, and etc... He worked really hard ,alongside of their sales number one guy in sales in my opinion Jose, to get me the deal I wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Negligent and incompetent

By Michael on 4/5/2019 at 10:22 PM.

Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap so my son took the hubcap off left the dealership and had to come back and let them know it was still clicking and that there was still another noise they ordered a mirror but never ordered a hubcap of course they didn't it wasn't a hubcap so after bringing the vehicle back four more times because the handling of the vehicle was dangerous at speeds of over 70 miles an hour and wanted to know why the clicking wasn't fixed and why the car was dangerous John Newbold took several test drives in the car and said there was nothing wrong no kidding five visits to that dealership to get a problem fixed under warranty they put a steering calibration on the vehicle said everything was great so after communicating with corporate they recommended we bring the vehicle to another dealership which was very inconvenient so we did so a week later we went to Mike Erdman Toyota in Cocoa nice dealership to say the least we were not there more than 45 minutes before they put a machine that checks for sound on to the car and determined it had a faulty CVT transmission they had the car not even two full days returned it with a new transmission thank you Mike Erdman for resolving this issue and thank you John Newbold for nothing your dealership that you work for represents your work ethics because when trying to get your Superior was unable to even speak with the manager at the dealership that is why I had to call corporate to say the least I think your mechanics I knew there was a problem but since you are in charge I hold you completely responsible and negligent you owe us a minimum of $50 in gas I expect a gas card in the mail don't try to apologize on this website because all your apologies are as fake as you you are a shyster a crook or you are just incompetent either way I believe you should retire and let somebody like the service technician that found the problem in 20 minutes run that service department in Melbourne his name is Justin he was the best service tech I've experienced in weeks thank you Justin and thank you again Mike Erdman

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

It just got worse, even after a second try...........

By Maine Lee on 4/2/2019 at 1:36 PM.

Our first car purchase at Toyota of Melbourne a few years ago we thought went smooth-not so much. We traded in to upgrade a Yaris we use for work. My husband got a call about a month later from Orlando Police Department wanting to know where I was. It appears that Toyota of Melbourne never took the car out of my name, sold it at auction and the person that purchased it didn't register it and did a crime. That was a mess. A few years later, we gave them the benefit of a doubt on that and tried again just over a month ago. They rushed us through the entire process (Sunday late afternoon), gave us a higher finance percentage than agreed upon, they set up the computer system in the car to my husband's phone and apps and not mine ( I am the primary driver) we had cash for a down payment and they never asked for it prior to doing the paperwork and they were suppose to use one of our old license plates (to save us money and it goes along with the business) and we get a completely different one in the mail after the tag expiration (due to this, we had to call to have them overnight us a second paper tag). They also pulled both of our credits TWICE which lowered us as we intended to finance it through our credit union. Despite, we refinanced a week after with our credit union for a way better percentage (almost nothing). Our daughter also purchased a vehicle there a few years ago upon our referral as well. Needless to say, should have gone with gut instinct and traveled to Toyota of Vero or Orlando. I felt like I didn't matter to those people at all and that they could do whatever they dang well felt like with me, my life and my paperwork. Can't say we didn't try...........they didn't try on their end!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star car dealership

By HappyCustomers on 3/15/2019 at 1:23 AM.

***** OH WHAT A FEELING! ***** TOYOTA ***** Stop in here at Toyota of Melbourne to purchase a new car, or service your existing one! They also have rentals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant car buying experience!

By ensuecurt on 2/1/2019 at 11:53 AM.

Toyota of Melbourne is a wonderful place to buy a car. My best rating to both Jim Hamara and Mick Fields who worked together to help me purchase my new RAV4.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

I was mislead on the price difference of the new 2019 Toyota

By ricky69 on 1/8/2019 at 10:09 PM. Helped by Richard Stewart.

I was trading in a 2017 Toyota Camry in on a 2019 Toyota Camry. the Salesman, Richard Stewart went back and forth a couple times on the price. Finally he and I shook hands on $8000 with the understanding that I did have to pay taxes in Florida and in West Virginia because I was an out of state buyer. When all was said and done and I was in the finance department the price that I was financing came up to be over $10000. I did not notice the extra fees, nor were they point out to me. After getting home, I noticed they had slipped in a $799 dealer prep fee, plus a $199 E-registration fee and I do not believe West Virginia even uses the E-registration. So to sum up everything, if you are planning on doing business be sure they do not slip in extra fees and that they are up front with the price. I had bought a new Camry at Toyota of Melbourne a couple of years earlier and had no problem at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service from Charly Acoca.

By wmrose on 12/21/2018 at 8:06 PM.

Charly Acoca is one of the best salesmen in the business. Always as for him when looking for a new Toyota. He will take great care and get you the best deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My very first car...

By Sammi3088 on 12/4/2018 at 6:03 PM.

Toyota is a wonderful place to go get a car from.. I am purchasing a very safe reliable car for the first time of a dealership.. Everyone including Mickey were very kind and pleasant and especially they were friendly... I would recommend going here to get a car if wanting to purchase one...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing dealership

By Asomohano on 11/2/2018 at 4:32 PM.

P. Scott helped us through on the process and broke everything down so I’ll be able to understand. He was kind to us and helped work out a deal that was right.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By NanaVe on 10/31/2018 at 4:39 PM.

Toyota of Melbourne really care about you and your purchase. My salesman was Roger Thompson and he was great. Got me a wonderful deal and looked after me from start to finish. Cannot say enough great things about him and this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By Mo on 10/18/2018 at 11:54 PM.

The workers are very knowledgeable and professional. I would recommend this dealer for your buying or leasing of a Toyota.Toyota of Melbourne is the place to go for good prices and professionalism.

I would recommend this dealer.