Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3.1  
Overall Experience
2.8  
Price
3.2  
Quality of Work
3.5  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good honest man

By alfredo rivera on 11/18/2018 at 4:41 AM.

he will halp you and takes his time and efort to make it right thank you baldo i will go back i recommend him any time

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST BUYING EXPERIENCE EVER!!!! 👎🏻👎🏻👎🏻👎🏻

By Philly56 on 11/20/2018 at 12:00 AM. Helped by George S..

George S. Was my Sales person and completely took advantage of my age, lack of buying experience, and credit situation. I will never recommend this dealership to nobody. This is the type of dealership that gives it’s Industry a horrible reputation. After giving the sales person, finance, and dealership a bad survey I never received not even an email let alone a phone call asking what went wrong or how they could fix it. They simply don’t care. I left the GM Michael F. Three voicemails and not even a bother to call back. The Sales person didn’t even bother to call me to let me know that my plates came in!! This place is a joke. Go to Lithia in Odessa and save yourself the headache. I’d give this place -5 Stars if I could.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Customer service, dishonest business

By Dylan C. on 11/12/2018 at 2:28 PM.

Turns out Toyota of Midland will fix water damaged vehicles and not report that these very vehicles had prior damage. I am the unfortunate victim of such facts and now own a car that had a $19k fix done to it due to water damage that was not reported either from Toyota of Midland nor Allstate the insurer of the vehicle. Buyers beware, you can sell a water damaged vehicle in Texas but disclosure of said fact has to be made. I have all paperwork and documents to support all facts and will make sure as many people know about the sad and dishonesty herein.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baldo is an honorable and honest man

By DCLand on 5/9/2018 at 12:11 PM.

To be quick Baldo is an honorable man, that happens to sell Toyota vehicles. If you're in the market for a Toyota give Baldo a shot at it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people to do business with

By Donahue on 3/25/2018 at 9:58 PM.

We had a great time yesterday buying our new tundra from this dealership. Friendly professional staff. We will continue to enjoy the Toyota Tundra we bought for a long time. Thanks Toyota!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Sneaky

By notafan on 1/15/2018 at 9:02 PM. Helped by none of the above.

Only concerned about their bottom line - not obtaining life long customers - which we would have been after driving our other Toyota over 200k miles. Wanted us to think they were working with us but did not come off the sticker price even $1, just extended our loan term to make our payment lower. Will not be a repeat customer. TRIED CALLING MANAGEMENT - FELT UNIMPORTANT. You won’t be hearing from us.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Repeatedly ripped off.

By James Pond on 12/30/2017 at 6:25 PM.

The service department has repeatedly ripped off on multiple occasions. They never admit to make mistakes, and ask to get paid for their mistakes!!, They refuse the diagnostic paperwork, installed parts back. Never believe their promised time either.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of time! Waste of money if you buy.

By Dion1282 on 12/5/2017 at 8:03 PM.

. I came in Nov. 14. I talked to Victor I believe, he was ok, kinda stupid if the thought he was going to burn us the way he tried to but he gets a solid B- for effort. I know its not his fault, he is just a pawn working for your sales manager. He had to try. Well, we settled on a 2017 toyota tundra 1794 trim. You guys ran our credit, we qualified for the % 0.09 financing and your salesman goes to the back gets the offer and it's worse/higher than the sticker price. You can imagine how disappointed we were. After promising we could shave a little off, you guys raise the price on me during negotiations. That is a complete waste of my time. I know you can't appreciate what someone else's time worth , it's obvious by the way you handle your business. So here is the best part, your salesman gives me the offer sheet for the truck at $53995 after a $2000 "discount". Funny thing was the truck was already at $53,000. So I told him that would not work and I scratched out that price and I wrote $46,500, give me that and I sign that contract right there that instant. I would have even let you make money on the back end by buying your overpriced extended warranty and service package. That's $3,500 Right there. Then there is gap, and the step rails I bought and the low jack . I wanted that too. xxxx thats $4600 you would have made. Instead of being reasonable, your salesman laughed. He laughed...as if I was wasting his time. So I walked out your disrespectful business. The next day I drove to San Antonio and I bought the same tundra for $45,800. I got a good laugh out of that. your lying , disrespectful dealership tried to take me for an extra $7000. All I can say is the 5 hour drive to San Antonio was well worth it. BTW I'll prove every last word I said with pictures of the truck and contract and every form I signed. You will know I am not lying. Everyone will know it. You might think you got a bunch of stupid oil field workers you can push around and over charge just cause you can but I'm not one of them. Also, I'd be glad to hear your explanation or excuse for the way we were treated and/or the huge price difference between you and San Antonio. I hope you are satisfied with my reason for the one star. If not I can post the contract to be used as a visual aid

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The perfect Dealership to shop for top quality vehicles!

By Mr. Ed Gonzalez on 9/17/2017 at 1:15 AM. Helped by JAMES WALKER.

From start to finish every employee was friendly and the hospitality was very warm and inviting. A "special thanks" to Victor Quinonez and James Walker their superb professionalism was greatly appreciated they both made it for a pleasant shopping experience! Would recommend Toyota of Midland, Texas to anyone whos shopping for a vehicle new or used their selection and service are completely outstanding!

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

Poor experience, except servie.

By Tara Loc on 9/4/2017 at 11:30 PM.

We are glad to have a drivers Manuel, on our Toyota Camry Hybrid. High ratings, we love the automobile. The service on our hail damage to small part of car was excellent. Rudy showed me around, Service department, waiting area. Rudy helped me position drivers seat, . That's about all. The closer of our car loan said to give Rudy a good rating on Toyota survey, which we have never received. I spoke with the general manager after receiving a letter with the incorrect e-maill, I called him to let him know that Rudy had not contacted me. The lettr asked if he had & said to call. A later conversation this man chewed me out, kept talking about giving them a bad review. I talked with Kevin Wilson, the dealership. No satisfaction. My husband & I were taken back by the very uncalled conversation of the general manager. I reported this to Toyota. I said general manager needed to be fired, or return any money made from the sale of my trade in and profirs on the purchase of ournew carbe refunded. Shamrful behavior.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Slap in the face

By CLOAOFW on 8/30/2017 at 10:12 AM. Helped by Michael Buchanan and the used car manager.

I am looking for a vehicle since mine went down. Talked to a sales person who i didnt ask for. When i called i told the switch board operator that I wanted to talked to a sales manager wow go a sales person not manager. So i talked to him him my deal he said okay. So i went through a different finace company and told the sales guy this and told him that they charge dealer fees and so everything was processed and done all we had to do was come sign paperwork on Saturday. Get to midland and fixing to leave the bank when we started to head to the dealership the sales person calls and tells me after reassuring us since friday with him and the finace manager everything was good to go to get the call and tells me your going to have to pay the dealership fees. Okay so why reassure us then if you and your finace manager would listen i told the sales man continuesly. Tryed to contact the General Manager and still have not heard from him this company and General Manager are big jokes and i will take to social media about yall also. Thats how poor this company is for not standing behind their word to the customer. I also had to pay some one 60.00 for fuel.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Department

By JI on 8/17/2017 at 8:21 PM. Helped by Several.

This dealership has the best service department of any dealership I've done business with. Attentive, helpful and polite. Excellent workmanship and fast. Five Star.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick easy very painless

By Smelltwn84 on 7/28/2017 at 3:03 AM.

Very convenient and fast not to many questions . Very honest staff and professional at all times . I never felt the need to worry about being defensive like usual at a car lot lol Every one ther was super cool and helpful

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Salesman was most helpful

By Bill W on 7/13/2017 at 5:50 PM.

To tell the truth, I wasn't impressed by the dealership overall. The sales manager seemed mostly disconnected plus the owner walked by and didn't acknowledge our presence even though, at the time, we were the only customers at the dealership. Having been a sales manager, not related to this type of business, I tend to notice the attention received from mid and upper management. The one bright spot, however, was the attention and professionalism my wife and I received from our salesperson, Jordan LaFranca. Jordan clearly had our best interest at heart. Without presenting a hard sell approach, Jordan was a valuable resource, picking a car and color to meet our taste and budget. As a result, we ended up purchasing this very automobile. After our purchase, Jordan meticulously educated us on all the features our new car offered. When you're serious about purchasing a new or used Toyota from Toyota of Midland, ask to speak to Jordan. By the way, I am not related to Jordan nor a friend, having never met him prior to my visit. I'm just a satisfied customer.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Unproffesional

By TRD Pro on 5/18/2017 at 11:45 PM.

I negotiated the purchase if a vehicle from this dealership (Rudy) over the phone. I received the Buyers Order via email and provided my credit cars for deposit as agreed. While on phone with finance (Jake) to finalize paperwork (no financing just contract), Jake placed me on hold for 15 minutes. I hung up, called back and spoke with Jake who informed me that they had just sold the truck and hung up. Salesman would not answer phone and sent me a text that said 'sorry...truck sold'. When I called back again the receptionist hung up on me. Most unprofessional dealership I have ever dealt with in 20 years. Buyer Beware...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Willingness to correct problems

By Rob on 12/10/2016 at 8:42 PM. Helped by Richard (I think, could be wrong about the name).

I had a minor issue. There were some initial frustrations but once they fully understood the problem they were willing to make things right. I appreciate the response.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyound

By Me on 8/11/2016 at 5:54 AM. Helped by Credit manager but solely VQ.

I just bought a Toyota Highlander XLE. Did not know how to work it and the salesmen came to my house, to show my wife and I. I can not say enough good things about there credit manager and there salesmen VQ. I will go back and give family business to this dealer for the sole purpose of how they dealt with me. A great day,it is to be a Toyota owner.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Cars listed on their website may not be on their lot......

By Jdrum1 on 5/15/2016 at 12:06 AM. Helped by Not sure.

I visited this dealer to see a used car they had listed on their website. Upon arrival, the salesman informed us the car was actually located at a sister dealership in Amarillo. As it turns out, most of the cars listed on their website are actually located at sister locations. We drove 20 miles to see a car that was 200 miles away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beyond Accommodating

By I like turtles on 5/11/2016 at 1:47 AM.

Beyond accommodating, Victor Quinonez was very friendly not only knowledgeable but very understand and helpful. as someone who does not know much about cars he treated me as more then just a potential purchase he made me feel like he truly cared about what I'm going to drive and that what ever I was going to ultimately pick would not only fit my budget but my everyday needs to the "T" My buying experience was simple fast and above all pressure free. Definitely will be remembering Victor when Some one ask me if I know any good salesmen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

great job

By Bill Lamberti on 4/8/2016 at 2:20 PM.

Great sales person. I pretty sure his name was Keefers. The manager was Arnie Zarate. Will definitely buy from them again. I purchased a 2011 Toyota Tundra Sr5.

I would recommend this dealer.