Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found Exactly What We Wanted!!!

By Muskie Mom on 5/27/2017 at 2:30 AM. Helped by Jim Greenhaw.

Went to Toyota of Muscatine and spoke with Jim Greenhaw. Told him what we were looking for and price range. Jim got right on it. Within a week he had found a vehicle to fit our family's needs. I can't say enough as to how professional he was, kept us updated and informed step by step of the buying process. I would highly recommend Jim & Toyota of Muscatine.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Horrible Experience!

By wilton,ia79 on 11/3/2015 at 10:18 PM. Helped by Jimmy Greenhaw.

I recently purchased a new 2016 4runner. During the buying experience I went to two dealerships getting their bid to decide between the two. I first went to the Toyota dealership in Muscatine because they were closer to my home and I heard good things from a co-worker. After choosing the other dealership (also where I previously purchased a 2013 tacoma) the dealership in Muscatine (Jimmy Greenhaw) became very upset and showing both through email and verbally over the phone how he really felt about me. Hurling sarcasm and insults to my character. Needless to say I will never set foot in that location again. Worst buying experience I have ever had.

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
5   Friendliness
3   Overall Experience
1   Price

Used car prices are higher than elsewhere

By KeyserSoze on 1/2/2015 at 11:51 PM. Helped by Russ.

Drove a couple hours to see a 2002 Tacoma which I was told the day before, the used car sales manager would not negotiate on the listed price of 8995.00. Frame was new, 4 shocks, 4 new tires, alignment, a number of seals were replaced to prevent fluid leaks, new muffler and exhaust from the cat back. Sounds pretty good right? They knew I was coming to see the truck on the 31st. It was parked outside when I arrived - it was also 5 degrees outside. Moved inside, the work mentioned was indeed done. The problem, the rest of the truck was a disaster. A previous owner drilled a hole in the roof to mount an antenna, which was now removed, but the hole and the mounting bolt remained. The passenger side outside door handle was broken, the door wouldn't open from the outside. There was no jack, the spare - unclear if it would fit the vehicle - was in the pickup bed. The spare compartment below the bed was not functional, I'd have to replace that myself, with a tire/wheel that would fit, and buy a jack for it as well. Both inner front fenders the plastic was badly damaged and not connected. Oh, and the tailgate wouldn't open. Like buying a convertible when the top doesn't work. It's sort of the point of the vehicle isn't it? I was told they'd replace the door handle and work on the tailgate. Why wasn't that done the day before when I told them at noon the day before I was driving 2.5 hours to see the vehicle? All this, and keep in mind they wanted full price 8995.00 for it. Lastly, after the test drive, which exhibited a bad shake at idle in drive and a loose heat shield, it wouldn't restart after I shut it off. I want to point out - Russ - the salesman was a great guy, I had no issues with Russ at all. The preparedness of the dealership, and the pricing by the used car sales manager was insulting. Maybe I caught them on a bad day - maybe not.

I would not recommend this dealer.