Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jacob Basathia

By Mao on 8/9/2019 at 10:11 PM.

Jacob was very thorough with explaining how he can make the deal go through. He didn’t mince words, and accommodated my request. I felt assured that he did the best he could. And will trust to refer friends to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RAV4 Purchase

By Rav4 Team on 8/21/2019 at 3:49 PM.

I thought the sales team was extremely professional in working with me in accomplishing my goals. i was able to find a car at my price point and go home very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Irene Narinetski on 8/21/2019 at 1:28 AM.

Mr. Kosinski was a sales person who helped us through whole process of buying our Toyota Venza at the Toyota of Naperville dealership starting from the formal introduction, showing the car, discussing its options, test drive, financial and many other important questions. He showed himself as a very competent, knowledgeable and simply friendly person. Really high class specialist and professional! We definitely recommend him!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Nikki on 8/20/2019 at 11:06 PM.

Had a great experience from beginning to end. Erik Heinz help get us set up and a good trade in value. He did a lot of background work and made me feel comfortable going into the dealership. Also he set us up with Adam Johnson who made it a smooth process pick a great car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Luis Granados on 8/20/2019 at 5:42 PM.

Dave Avemian EXCELLENT REPRESENTATIVE !! After visiting many NISSAN and Toyota dealers, this one in Naperville provide you REAL and CLEAR information. The team takes care of their customers in every detail. You are doing a great job guys !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car

By gisell.00 on 8/20/2019 at 1:35 AM.

It was a real fantastic service, very welcoming, very knowledgeable, and VERY profesional! I love it here! Alain is very insightful! Highly recommend Alain V. !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very easy car buying experience

By kyled on 8/19/2019 at 5:54 PM.

Bought my first car from Toyota of Naperville. Ilene made this process extremely easy and comforting. She was able to answer every question I had and even followed up with me days after the purchase of the vehicle. If you are looking to buy a car I would recommend going to Ilene as she was great and made this experience so simple for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience shopping for a certified newer Prius

By imkrausdo on 8/6/2019 at 8:24 PM.

Made to feel at home expressing my own preferences buying a newer Prius. Considering looking at the plug in PRIUS PRIME. Unfortunately all inside colors were black, which would create a hot inside. I wonder about how many miles on battery the Prius Prime could go under various outdoor temperatures? The new Tesla-3 is being sold at $35,000, near the same price of a new Prius Prime. I have been the owner of two Prius and really enjoy driving them, I believe people are buying plug ins because of the green environment need as well as getting tired of paying for gas. Perhaps sales persons will come to understand better this interest by the purchasing public.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By J&M on 8/17/2019 at 8:39 PM.

Our salesman was Jacob Basathia and the word "salesman" does not cover all of the wonderful service he gives us. Our family has purchased 5 cars and we all returned because of Jacob.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Reliable Knowledgeable and Courteous Thank You So Much

By mash121 on 8/17/2019 at 8:14 PM.

Jaccob Basathia and alll staff of Naperville Toyata were Courteous Professional i walked in with bank check and got the car i wanted. Proud owner of Certified 2016 Toyota Corolla Thank You So Much Ill be back in future for another purchase... Anil C 08/17/19

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very good service

By Jerrymax1023 on 8/17/2019 at 7:00 PM.

Best dealer I have ever met. Very enthusiastic and provided a lot of information. Make up my day basically. Very professional and know all the pricing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy to own a Sienna

By Sienna22 on 8/17/2019 at 3:04 PM.

The entire staff at Naperville Toyota was respectful, informative, and professional. Meraj Ahmed was very patient with my many questions; and made me feel comfortable with my car-buying experience! He went out of his way to be available at my convenience. The service staff was also accommodating the next day when I took the Sienna in for “The Protector” finish which was applied on both the interior and exterior of my new Sienna. I look forward to future visits to this dealership as I take the Sienna in for regularly scheduled checkups. I highly recommend this staff to anyone buying a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota of Naperville August 2019

By ElectRick on 8/16/2019 at 11:16 PM. Helped by Cal in 'finance' (where we wrote the check), 2 guys in service dept.

Ilene met us outside lobby, showed us in and helped us get what we wanted. No fuss, no mess; great service. Very knowledgeable, resourceful, and friendly. A great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service

By Tim on 8/16/2019 at 1:58 AM.

Came in and was immediately offered assistance. I worked with Zeke on my trade in and buy and it could not have been easier from start to finish. Love my new RAV4 and will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Abby on 8/15/2019 at 1:57 PM.

Thanks Naperville Toyota for making my car buying experience simple and memorable! Bought a better car than I thought I could afford. Dave Avemian Really took care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing new RAV4

By Filip on 8/14/2019 at 10:01 PM.

My experience at Toyota of Naperville was great. Dave Avemian was very professional, knowledgeable and polite salesperson. He knew how to connect and build a relationship with me by listening to my needs talking time to go over all details and answer all my questions. The whole process was smooth and easy. Thank you Dave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly/Exciting

By Jimmy on 8/13/2019 at 3:35 AM.

So, i have to start by saying, "Thank you Elizabeth!" The new Tacoma is awsome!! This was our first time at such a large dealership and we didnt really know what to expect. But as soon as we walked through the showroom doors we were greeted by numerous people, one being Elizabeth. We didnt feel "hawked", i guess, like walking in as prey, instead it was very friendly and inviting. Right away all the anxieties that come along with vehicle shopping dissapeared and we were very relaxed. There was no sense or feeling of fake conversation. We were never pushed into anything we didnt want, we were there for a Tacoma and thats what Elizabeth showed us. An entire row of Tacomas actually. I couldnt make up my mind. But she made the expierence a fun one. She didnt use any technical terms to sway me in any direction and never once seemed annoyed with my indecisiveness. She had fun ways to help us decide. It was very cool! Once we finally picked out our new truck, the paperwork side went very fast. We were there well passed closing time and still we werent rushed. The process was smooth. No one was ever crabby or giving off the vibe they were ready to get out. Its very obvious that Elizabeth and everyone else we met is there for one reason, to make the expirence far different than any other dealership you've ever been to. Thanks everyone Big thanks to Elizabeth!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent Service

By 2kToyota on 8/13/2019 at 12:16 AM.

Our family has been customers at Toyota of Naperville for nearly 20 years, and have always had an excellent experience with the service department. In particular, Jordan Coco has always been friendly and honest about the required services and recommendations. He has taken very good care of us and always kept us updated through the service process!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great customers service and product knowledge

By Paul A on 8/12/2019 at 11:39 PM.

Very happy with our recent purchase at Toyota of Naperville. Our sales representative, Kris K, was very knowledgeable about vehicle features and trim tiers and helped us find the exact car we were looking for. Great dealership and a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By Tundruhh on 8/12/2019 at 6:28 PM.

This was one of the best dealerships friendly staff very satisfied brought the kids and they were very patient with us very easy to negotiate with all around just a great experience

I would recommend this dealer.