Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.3  
Overall Experience
3.8  
Price
4.3  
Quality of Work
4.1  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just the right car and price, good people to work with

By Dr. Brackett on 5/9/2017 at 9:19 PM. Helped by Matt Blake, Heather Marcheterre.

We were glad to drive up from our home in downtown Boston to order a Rav4 Hybrid AWD from the factory, with the knowledgeable and personable assistance of Matt Blake and Heather Marcheterre of Toyota of Nashua. They were careful to determine our needs and matching features of the car, taking the role more of prospective buyers themselves and making sure we knew the available options. that made sense with our planned use and regular transportation of grandchildren. After a successful test ride, we were able to order the precise vehicle our conversation had identified as the right one. After a three-week wait, just what was promised, our new car arrived. Scrubbed and polished, it fit us like a glove! And the cost was a much better bargain than the terms we were quoted anywhere else within 50 miles of Boston.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Double check their work

By Why? on 4/8/2017 at 11:41 PM. Helped by JeremyMagnuson.

I got an oil change at this place only because I had purchased my vehicle from this dealership which was a huge mistake in itself. Anyway after I left saturday afternoon I decided to check my oil when I got home, so I pop my hood and find my oil dipstick sticking out about a foot from it's seat position. I'm not sure how you could screw that up, so I check my oil level and find my oil is overfilled by just over a quart. For some reason my my brake master cap was unstowed but the level was still at least 1 inch below the FULL line. I have been changing oil in my vehicles my whole life, the only reason I brought my truck here is because I got suckered into an overpriced warranty and do not want any discrepancies. Oh yeah, out of the 4 times I showed up for my service appointments that I made over the phone, they had no documentation that I made an appointment. Toyota of Nashua sucks.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fast and Easy

By JCMeneses on 3/24/2017 at 6:22 PM. Helped by Jim Burrows.

I purchased a certified pre-owned Avalon from there yesterday and it was such an easy experience. As a women going alone to purchase a vehicle I prepared myself for a fight. Jim Burrows was my sales representative and I let him know exactly what I wanted and how I wanted it all to go down and he didn't tried to bs me on anything. He was straight forward and to the point. He was very fair on my trade and took the time to go over the Avalon with me and even paired my phone before I left. I was in and out in 4 hours with my new car. I would highly recommend Toyota Of Nashua and Jim Burrows to all my clients, friends and family.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Toyota of Nashua's Outstanding Rajeev Arora (Ricky)

By Mike on 3/7/2017 at 9:56 PM. Helped by Rajeev Arora(Ricky).

Rajeev Arora(Ricky) is an outstanding sales professional, has excellent Toyota and car industry knowledge. He is a pleasure to work with, is honest and a man of his word. I have bought many cars but have never had such a great experience, until I worked with Ricky. Toyota of Nashua is lucky to have such a great employee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By missjess07 on 2/24/2017 at 3:43 AM. Helped by Matt Almeida, Jason Stefanski.

Last week I had purchased a 2015 Toyota Corolla. I was hesitant to purchase from Toyota of Nashua due to the negative reviews I had saw online when researching area dealerships. However, I decided to give them a try. I had worked with sales associate Matt Almeida who was amazing. Matt had listened to my concerns, was very professional, polite, and attentive to what I was looking for in a car. Matt had gone above and beyond in locating the car I was looking for and working with me. I also appreciate that Matt took the time to check in and see how everything with the car was. I felt the whole car buying process was very clear and straight forward, with no games and the final price was what I had negotiated. I also worked with finance director Jason Stefanski who was also very pleasant to deal with and answered all of my questions. I love my car and am very satisfied with my purchase. I will be returning in the future to purchase another car from Toyota of Nashua and recommend others to go here.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience

They made things right

By John M on 2/10/2017 at 3:14 PM. Helped by Bob Draper, Abdel Diagne, Chris Piekarski, Gerry Gannon, Jason Stefanski.

After a few weeks and some discussion they made things right. I would not recommend this dealer either way. I will update my review at my 5000 mile service. I still rate Donna at 1 star because she never reached out to me in any way. As they customer relations manager I feel she should have contacted me by now just to make sure I am happy with the resolution. It's because of her complete lack of customer service that I can't rate the dealer higher than 3 stars.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor Service

By Sadie123 on 1/28/2017 at 7:43 PM. Helped by I don't know who it was.

Heater fan noisy after oil change/20000 routine service. Called them. They said to come back the next day no appt necessary. They made me wait an hour and a half to take a leaf that had fell into the fan when they changed the filter.... Not happy!

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Best Toyota Dealership in New Hampshire

By TuffTom on 1/22/2017 at 3:58 PM. Helped by Kay Livingston..

I have purchased two vehicles from Toyota of Nashua, both through their Internet sales division. My most recent purchase, the 2017 Toyota Sienna LS, was quoted $4500 less than the retail price. After calling Kay, at Internet sales, and asking if they would take a certain price, I ended up purchasing the vehicle for $5000 less than retail plus a free set of all weather floor mats. I had, in effect, purchased this vehicle without even entering the show room. And for those who do not like waiting some time for their vehicle to be serviced, schedule your appointment for early in the morning and enjoy a great home-cooked breakfast in their café for under five dollars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Wonderful Experience"

By Bubbar on 1/20/2017 at 2:42 AM. Helped by RICKY AURORA my Man.!.

I had been to many dealerships in my life, bought 11 Vehicles in my life so far. When It comes to the Excellent Car Buying experience, Painless and Knowledgeble staff , there is One name Ricky Aurora! That's it. His Professionalism and Knowledge of Toyota way beyond my expection. Even Anthony was great in Finance department. Best Team work. He was very detail oriented as, when I picked up my new Highlander. Actually This vehicle purchased by my Mother, I was only helping her. He is very respectful, polite and crystal clear on every occasion. After buying he called two times, to check on us to make sure we are 100% satisfied and happy with buying experience. "We had a deal at Woburn but, the way they cunduct business that horrified my Mother. sales personal was unprofessional and unhygienic. Lots of pressure and games." His Manager D. Brannon with heavy Voice was Very Rude and disrespectful to my family, Told his sales person on my back that "Let them go or Throw them out" We came to Toyota of Nashua. We live in Billerica, MA. Experience With Ricky Aurora at Nashua Toyota was much pleasurable. True Gentleman, True Sales professional. I Recommend to every one this Dealership and Sales Professional Ricky Aurora. The Best Vehicle Buying Experience. He Cares of His Customers Very Sincerely. My Mother was very Impressed with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Toyota first time

By Kiersten Diminico on 12/18/2016 at 3:01 PM. Helped by Kyle.

Usually my husband and I dread the whole car buying experience. He needs a truck and wanted a Tacoma. We met with Kyle who was absolutely wonderful! Both he and the sales manager were great! It was the quickest we've ever purchased a vehicle. Plus they have a cafe that served the best breakfast! We recommend going here if you want a no pressure enjoyable experience. And ask for kyle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Staff and Experience

By D on 12/9/2016 at 9:59 PM. Helped by Heather M. and Jim Burrows.

From the internet sales to the in person sales it was a wonderful experience. very nice people. great dealership. gorgeous inside. got a great deal and left w/what I wanted. customer service was outstanding. LOVE my Sienna. Never had a Sienna Van before. LOVE driving it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY HAPPY NEW CAR OWNER!!!

By DAVE AND DIANE B. on 12/4/2016 at 2:46 AM. Helped by Rajeev (Ricky) Arora.

We recently bought our new car through Ricky Arora. He was the best and found us exactly what we were looking for. Thank you, Ricky!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Stuck at Toyota

By Donald Williams on 12/3/2016 at 3:19 PM.

Came to Toyota for oil change on wife's rav4, and low air light that keeps coming on. They found 2 nails in tire so needed to be replaced, instead of repaired. I just went over the 3 hr mark and I am still stuck here, ridiculous doesn't begin to tell you how bad service is here.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Purchased two cars in the past 2 years - Never Again

By umpirebill on 10/31/2016 at 1:37 AM. Helped by Did not have the persons name on the phone....

My wife and I purchased a 2016 Rav4 in March - got horrible service when trying to pick up the car - waited for hours- 9:15 pm - told the salesman the deal was off if I didn't have the car by 9:30... 9:45 got the car - and was told to come back in the morning to finish the paperwork.... Fast forward to October: the light for low tire pressure came on - my wife called the service center - to see if they could look at it.. (she was taking my daughter back to UMASS Amherst) Was told they could fit her in at 4:00 pm the following day... Told them of the trip - but was told - we cant fit you in. and rudely said "try putting some air into the tire" Called Acton Toyota - told them the same story - had an appointment at 7:00 am the next morning. Ended up that there was a nail in the tire... Nashua Toyota put my wife and my daughters lives in danger... I will never go back to them... spent over 70,000 dollars on two cars in two years at Nashua Toyota - and was told to put air in the tire....crazy - Just purchased a 2016 Highlander - not from Nashua Toyota - Thanks Acton Toyota...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Michelle Shepard on 10/17/2016 at 11:46 PM. Helped by Andrew J Lawrenson.

Our salesman, Ricky Arora was great. We couldn't ask for more. There were a couple of little things..HE FIXED! Ask for RICKY! M & A

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service you could ask for!

By Pegbos on 10/5/2016 at 11:25 PM. Helped by Alan Frink.

I have never had a bad experience with sales and service at Toyota of Nashua. Always have had my 2006 4Runner and 2010 Tacoma serviced here. Alan Frink has been very helpful and would recommend him to anyone bringing in a vehicle for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Car Buying Experience with RAJEEV (RICKY)

By Ilda on 8/29/2016 at 12:57 AM. Helped by Rajeev (Ricky).

Rajeev (Ricky) worked extremely hard to earn my business.. There were some hiccups with the Finance Dept ( Almost two hours wait and they were still too busy to take my money and let me pay for the car) but Sales person Rajeev (Ricky) was keep trying to please me and challenge to overcome my disappointment and my walk out and the very next day I was in and out with my brand new 2016 Rav4. I still can't understand why Finance can't keep schedule appointments but as long as the Sales team picks up the slack you will get what you need. I do appreciate the time and effort of Ricky put into my purchase ( it took me 2 months to make a firm decision on the model and color) and highly recommend him to anyone seeking to buy a new vehicle. At no time did I feel pressured or rushed to buy this car. This is my 3rd Toyota purchase from him and I am very happy with his services! He is very pleasant, honest and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Ohyudy79 on 3/28/2016 at 3:02 AM. Helped by Ricky.

I went to this place looking for information and I ended up buying a new car. I'm very satisfied with my desition. Workers are very professional specially my sales representative Ricky. He is great. Ask for him if you go to toyota nashua

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied and Happy!

By KHansana on 3/20/2016 at 6:17 PM. Helped by Ricky.

I would like to Thank Ricky from Toyota of Nashua for helping me find my new car!! Ricky helped me from the beginning when he greeted us to the very end. Thank You Ricky for your excellent customer service; I am so happy with my new car!! Also, I would to Thank Andrew (Business Manager) for giving me the best deal, greatly appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

EASY SALE

By wifesnewcar on 2/2/2016 at 5:31 PM. Helped by Emily and Alice.

Have been looking for a new highlander since early december.Went on nashua of toyota website and found the vehicle we liked. Contacted Emily by email ,made an offer and the deal was done in fifteen minutes! Went to the dealership the same day to finalize the paperwork.There we dealt with Alice Jovel from the sales dept.Alice did an excellent job closing the deal and walking us thru our new highlander. Again, Thank you Emily and Alice for making this purchase simple and easy. George Rowe

I would recommend this dealer.