Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Delete Review

By Jet on 3/2/2019 at 3:17 AM. Helped by No names.

I don’t like the terms of agreement and have decided to withdraw my review. Would you please delete my previous review as of 2 Mar 2019.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By TimSue on 9/29/2018 at 7:30 PM. Helped by Mike Infurna, Charles.

We test drove two hybrids and decided on the Prime. Mike worked with us to find the vehicle we wanted without buying extras we didn't want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

new car experience

By shar on 9/27/2018 at 11:04 PM. Helped by Lloyd.

What can I say Lloyd was absolute best made my experience painless and enjoyable Wasn't really going to purchase but Lloyd made it to easy not too

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Car Buying Experience

By JennaK98 on 9/12/2018 at 9:48 PM. Helped by Lloyd Rosenberg.

We walked into the Portsmouth Toyota dealership curious about possible used cars for sale. Lloyd Rosenberg greeted us and instantly made this car buying experience very comfortable. After describing to him my price range and what I'd be happy driving, he automatically had some cars in mind. He showed us to the ones picked out on the lot and was very in tune with the make and model of the cars-- his knowledge was very helpful and reassuring. Long story short, he made my first car buying experience very smooth and I'm grateful for that because something so out of my comfort zone would have been distressing if it weren't for Lloyd. Now I have a fantastic Prius that I'm always so stoked to drive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best manager Melinda, Best salesperson Frank A.!!

By Mary 23 on 9/5/2018 at 1:13 AM. Helped by Melinda. Frank A., Sullivan..

Was looking for a Toyota Corolla and put out a search and She called me within 10mins and I explained what I needed and she said give me 10 minutes and I will call you back. She called back within 5 mins and said she could get what I wanted for less than Prime Toyota of Saco could do for me I said I will be right there. I was turned over to Frank A. who I had talked to two years before and he then worked me thru what was needed to put me in a new 2018Corolla SE. A very nice car better than Saco was willing to do for me!! And for less money per month!! I will love working with this dealership in the years to come!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase experience

By Carol on 8/13/2018 at 7:33 PM. Helped by connor, Business manager, and Sales Manager.

My husband and I were in the market for a new car. We went to many dealerships only to find the Toyota of Portsmouth gave us the best customer service that one could ask for. We were greeted by Connor Henderson. He asked us many questions to find out from us what would we were looking for. He was very caring to our needs and new all the cars very well, patient, and professional. We could have bought the car in our own state but were so happy with him that we returned to him for the sale. Everyone we dealt with was great. We were impressed with the Sales and Business Manager. They made the deal go really smooth. I would not hesitate to recommend this dealership to anyone. Carolyn and William Maciel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure to do business...will be back

By JHG on 5/9/2018 at 8:08 PM. Helped by John Fresne and Dave Barrett.

Toyota of Portsmouth is a top notch dealership. My experience was great! I worked with John Fresne, who was a pleasure to do business with. He was informed on the vehicle, new the process and didn't pressure me into anything all of what i look for when buying a vehicle. He knew what i wanted and made it happen as quick as possible. The usually painful process of buying a vehicle was very pain free at Toyota of Portsmouth. I'll be going back for any future needs and recommending friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loyal Customer

By Geokit on 5/5/2018 at 2:46 PM. Helped by Michael Infurna.

Toyota of Portsmouth makes you feel like family. The entire staff is welcoming and helpful, which makes the car buying experience very enjoyable. Everyone takes the time to listen to you so all your questions are answered. I have been a loyal customer and will continue to be. I give my strongest possible recommendation to buy Toyota and use this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Purchase experience was quick and easy!

By 4Runner guy on 4/24/2018 at 5:01 PM. Helped by Jim Belmer and his sales manager.

I knew I wanted another 4Runner. Picked one out and sale was quick and easy. My few demands were met in a very courteous manner. I will definitely return to this dealership.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new Prius Prime!

By PlumIslandChuck on 4/13/2018 at 12:42 AM. Helped by Lloyd Rosenburg.

We just purchased a new Prius Prime from Portsmouth Toyota. We tried our first lease vehicle a little over a year ago and decided that leasing just wasn’t for us. I was getting the lease SUV serviced and struck up a conversation with a person in the new car dept. I was telling him how we didn’t like the deal we had and really liked the 2017 Prius Prime. I didn’t realize he worked there until he said, “well, let me go look at your SUV and we’ll see what we can do.” That is how our relationship with Lloyd Rosenberg began. I really don’t want to say Lloyd is a good car salesman because if you are like me you get a little tingle up your spine when you hear ‘car salesman’. No, I would describe Lloyd as a concerned, friendly, knowledgeable ‘people person’ who just happens to (lucky for us), sell cars. Talking to him was like talking to an old friend, getting to know each other and, by the way, buying a car too! To make a long story short, Lloyd made us an awesome deal to buy our lease with an extraordinary deal on the new Prius and he found one in Blue Magnetism that we liked. Portsmouth Toyota must invest a lot of time in hiring the right people because so far, we are bating a thousand! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond

By Isabell5683 on 4/3/2018 at 5:41 PM. Helped by John, George (?) the General Manager, and Mark and Lauren in Finance..

I wanted a NEW PRIUS!! I loved the Prius I had bought almost 5 years earlier - but I had bought it used and it had a couple of problems; the service department was wonderful on my old Prius, too. John and the GM, on a Saturday afternoon, went above and beyond to get me a deal that I could afford and THREE HOURS LATER I was driving Ms. SBP home!! (Slightly Bluish Prius) I had heard excellent reports of Toyota of Portsmouth, and I'm here to confirm their great service and attention. I only drive Toyotas - and not all dealers are equal! Toyota of Portsmouth gets my business and recommendation.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Can't even pick up the phone

By kingofbytes on 3/23/2018 at 1:12 PM. Helped by Secretary.

It's clear to me there is some gamesmanship going on with the dealerrater ratings. Go to Yelp or Google reviews for more solidly grounded reviews. Here's my story: I called this morning to see about scheduling an oil and filter change for my Lexus LS 460. I dialed the 'service' number only to get a secretary. I asked for service. She asked if I wanted to schedule an appointment. I said I wanted to see if there was availability today for an oil and filter change. She transfers the call and I get put on hold. I then hear someone pick up but immediately put back on hold. There was no cordial 'hi there, may I please place you back on hold for 30 more seconds' or some such. I surmised that this place doesn't want my business. I've been reading comments from Mark W. that there is new management over the past 8 or so months. Well, the service department can't even pick up the phone so I'll just go elsewhere. Sorry guys - good luck.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jim Belmer and Lauren Fite: Dynamic Duo!

By Andy B on 3/14/2018 at 4:23 PM. Helped by Jim Belmer, Lauren Fite, Todd, Alana, John.

Jim made the usually stressful buying process actually pleasant. I wanted a left over 2017 Tacoma Ltd that was parked on the gravel just outside the front door to sales. Jim was knowledgeable and informative and was genuinely interested in my reaction to this really terrific truck! Toyota dependability and longevity were my two main reasons for buying( another) Tacoma! We arrived at a fair trade-in price and we were off to the races! Lauren in finance was terrific, thorough and carefully quick! I am totally happy with my new truck, my sales and finance experience, and love the service department at Portsmouth Toyota! I had my previously owned Tacoma serviced at P.T., and have had great service from John, Alana, and Ethan. I will happily recommend the dealership to friends and family. An unqualified FIVE STAR EXPERIENCE!! Keep up the good work guys and gals!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesman - Michael Infurna

By Anthony DeFide on 3/8/2018 at 7:23 PM. Helped by Michael Infurna, Lauren Fite.

When I arrived at Toyota of Portsmouth no one greeted me. I found Mike Infurna and asked if he could assist me with the purchase of a new car. I already had in mind what I wanted and Mike did not dissuade me from my choice by directing me to another vehicle. He was very professional and we thoroughly discussed leasing and purchase options. I decided to purchase instead of lease. When I arrived to pick up the vehicle, Mike came to the car with me and reviewed all the features of the vehicle and how to use them, even taking the time to set up the Blue Tooth functionality with my phone. I would not only recommend this Dealership, but would highly recommend Mike Infurna as a salesmen if you are going to buy a vehicle at Toyota of Portsmouth. He has a gentle and professional demeanor, and in no way did he pressure me into more than what I wanted. I also had a good experience with the Finance department, Lauren Fite, who made the financial piece simple and straightforward. Thank you very much for a positive auto buying experience. Anthony DeFide

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

A very plessant experience

By Bar on 2/2/2018 at 3:57 PM. Helped by James Belmer.

We bought a 2018 rav4 , our saleman was James Belmer he was very helpful, he spent a lot of time with us explaing what the car was capable of doing. He invited us back at any time if we needed any question ansured .He also was very appreciative.I would not hesitate to buy from him again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Avalon Purchaser

By avalon-dover on 1/30/2018 at 12:51 PM. Helped by Belmer, James.

Bought a new Avalon with no hassle, no hidden costs, car was delivered on time as promised. Sales Person was James Belmer and he answered all questions with no wasted speech and he worked hard to complete deal with little effort on my part. I knew what I wanted and don't like wasting time hanging around and James made it happen.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professional and Great Price!

By Bernadette Kaszynski on 1/25/2018 at 11:45 AM. Helped by Mike Infurna.

I just bought a leftover 2017 Tacoma and was given an amazing price. No having to dicker back and forth. Mike Infurna was professional and easy to work with. We watched the Patriots win a playoff game in their large customer lounge and brought our two french bulldogs in while discussing our options. A no pressure dealership. I will definitely go back for my next one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No appointment

By Mike D on 1/14/2018 at 3:09 PM. Helped by Ethan, Zack.

I discovered an oil leak at 4:00PM on Saturday. Service closes at 5:00. Ethan said to come right in. Zack fixed the problem. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always helpful

By pam a jones on 1/10/2018 at 3:12 PM. Helped by Jim Marshall.

Totally happy with my experience. No hassle. Love toyota vehicles. there isnt a bad one in the line. Always perform well and last for a lot of mileage.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly professional and totally enjoyable!

By Sienna 3 on 1/10/2018 at 3:05 AM. Helped by Colin!!!.

Colin bent over backwards to make our buying experience the best ever. We walked in ready to by our new Sienna and drove away with it a couple of hours later. Could not have had a more enjoyable experience. We were treated very respectfully and Colin was wonderful! Just had our 1st follow-up visit. Set up the appointment on line, arrived before the appointment time and drove into service. We were met at our vehicle and waited in a more than adequate waiting area. Very nice showroom full of the most reliable vehicles anywhere. Service was fast and we were quickly on our way! Great sales team and service after the sale.

I would recommend this dealer.