Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rotate tires and fix 2 recalls

By Salsa on 1/10/2019 at 7:26 PM. Helped by Todd.

There were two recalls on my van and the dealership had the parts needed and fix both. They also rotated my tires. They gave me an Uber pass to get home and also to pick me up to go back to the dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Ko_8 on 1/17/2019 at 8:51 PM. Helped by Ziyad Shaat.

Took care of me with professionalism,and fast! Highly recommended them for any purchase! Very veteran friendly, treated me with nothing but respect! Thank you, Toyota of San Bernardino

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By Paco romero on 1/10/2019 at 7:31 PM. Helped by Todd.

Todd in the service department has always take the time to explain your service and what can you expect he make sure you don’t leave the service department until you are satisfied I highly recommend Toyota of San Bernardino

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Never ending day

By Robsamuel on 1/8/2019 at 11:23 PM. Helped by Service writer.

I had to wait almost 2 hours after I was told the truck was done because the keys got misplaced. I should be credited 2 hours at the current shop rate for my next service!!! If I have to pay for their time than they should pay for mine!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Always great service!!!

By TundraGirlForeveR on 1/7/2019 at 10:21 PM. Helped by Todd.

Always get great service here!! Already bought several cars through Toyota of Sanbernardino!! Although negotiation takes hours but always come out with a deal I like!! Service center even the best!!! Great communication!! Always in a timely matter!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By S Kipper on 1/7/2019 at 10:16 PM. Helped by Sydney.

The reason I keep coming back to Toyota of San Bernardino is because of the great service work on my car but most importantly from their team there in the service department. They're always very kind and respectful an upfront. They get my car done in a timely matter and it's always done right the first time. Sydney usually takes care of me and I hope she never leaves that she's so good at her job.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Toyota Highlander purchase

By erikgrant on 12/27/2018 at 1:25 AM. Helped by Chris Allen.

Purchased a Toyota Highlander 2019 and was told by the salesman that it would be equipped with apple car play when it was not. After the purchase we asked to have it set up and the salesman said he didn’t know how to and that most of them just use YouTube. Once I searched the internet I found out the car did not have apple car play. Talked to the customer service manager and was not offered anything in return for the huge mess up on their end and just suggested helping with the set up with Bluetooth. Not very happy in the end!!!!! Would not recommend this Toyota to friends and family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Sandy2018 on 12/21/2018 at 7:05 PM. Helped by Sonny khan.

I live in Redland close to another dealer ,but I bought my new sienna see from San Bernardino,excellent service and great salesman, sonny khan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Sydney

By Ceko21 on 12/19/2018 at 1:31 AM. Helped by Sydney.

Sydney helped me change my transmission oil and my front brakes, she gave me a great price for both services, she was very knowledgeable and very friendly. Thank you Sydney!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service / brakes

By tiggercopper on 12/18/2018 at 11:01 PM. Helped by Todd Hanson.

The service dept was great and Todd Hanson kept me well informed on the progress.of my service. I had new brakes and rotors done . . Thank you !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Kcm on 12/18/2018 at 2:58 AM. Helped by Danika.

Danika was extremely friendly, ensured that my car was in good hands, and made it quick and simple for my first oil change. Definitely will be returning to Toyota of San Bernardino.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent and fast

By 6789we on 12/11/2018 at 10:49 PM. Helped by Glenn.

Regular service plus interior seat skirt installed and systems inspected. Entire service was less than 2 hours. Service counselor was helpful and polite. Nice, quiet waiting area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaime Rodriguez has a very good customer dealing,

By Shama on 12/11/2018 at 4:02 AM. Helped by Jaime ridriguez.

I am very satisfied with the work done on my car he was very helpful He explained me all the work done in detail I am pleased with his service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Toyotaelden1017 on 12/7/2018 at 9:52 PM. Helped by Mark&Danika.

Friendliness/cordial/kindness/sincere/openness/trustfulness/confident of work/reliable/very administrative/over all dependable. I'm very happy with the service. I truly thankful for being there for me. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ivan 12345 on 11/30/2018 at 10:28 PM. Helped by Jim Perrine.

First time going to San Bernardino Toyota dealer and had a great experience. They provided me with a shuttle to my home and back to the dealership. Rwally recomend the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Promised on time for the 10,400 Miles service

By Toyata1210 on 11/20/2018 at 11:51 PM. Helped by Steve Pulido.

I was attended right away. Car service was done as estimated. I had Some questions regarding the dashboard & I got the answers Thank you Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By payden on 11/17/2018 at 10:00 PM. Helped by Ivan Arceo.

I went in for a safety recall and everyone was nice and courteous. I was offered transport while my car was being fixed. Nice environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile service

By Panchitolui on 11/16/2018 at 11:17 PM. Helped by Jaime Rodriguez.

As always I just have another good service experience, Jaime Rodriguez again provided me a last minute excellent assistance. I just love Toyota of San Bernardino

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Harleypapa. on 11/2/2018 at 4:14 PM. Helped by Tood.

The service was great, Todd helped me get my tundra repaired fast!! With non problems with warranty 👌👌👌👍 I would recommend the service dept to May friends or family. Thank you vary much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By Bond on 11/15/2018 at 10:53 PM. Helped by Todd.

Great customer service in and out in a timely manner. Todd was great explained everything and what further service would be needed on my car.

I would recommend this dealer.