Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular car maintenance

By Meme on 8/17/2019 at 9:49 PM. Helped by TODD HANSEN.

For TODD HANSEN I think he is a good Service Adviser He told me what my car needed to run smoothly Excellent job. Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Buying two cars

By Seekrmobiles on 8/17/2019 at 4:00 PM. Helped by Mr. Gabriel Aldrete and Carlos from finance.

Our experience with the person who helped us was excellent Our experience with Mr. Gabriel Aldrete, his customer service skills was above and beyond our expectations

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Davo on 8/15/2019 at 11:46 PM. Helped by Chris.

Chris was awesome Very professional and knowledgeable I’ve been going to Toyota of San Bernardino for year because of their great prices, friendly staff and good service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership!!!

By mikev on 7/30/2019 at 9:23 PM. Helped by Dave -Sales Manager.

Everybody at Toyota of San Bernardino was fantastic especially since I have a Lexus!! They did everything I asked plus more!!! Recommend them to everybody!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy service. I’ve been a customer for 9years

By Jlemus on 8/13/2019 at 1:30 AM. Helped by Guillermo.

Everyone I come across at Toyota whether it be on the phone or in person is very courteous. Their service is very prompt and reliable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and attention to detail.

By ScottandLesa on 8/13/2019 at 9:42 PM. Helped by Marcos in sales and Rico in Finance.

Excellent customer service from Marcos in sales and Rico in finance. We used the Costco Membership service to buy our 2019 Camry and were more than pleased with the buying experience. Marco's and Rico were extremely knowledgeable and very helpful throughout the sale. We definitely would recommend Toyota of San Bernardino to anyone looking for a new or used car.

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
1   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Condescending Service Advisor

By Musick.ag on 8/12/2019 at 9:48 PM. Helped by Mark Eckman.

My service advisor was a bit condescending and not very courteous after I declined suggested services. I find that to be very rude. Service advisors need to be respectful of a client’s financial circumstances and realize they cannot pressure someone into paying for a service they were not expecting to be needed and might not be able to afford at that moment. When I am ready to take care of that service I will most definitely be having it done elsewhere as a result of this experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris my service advisor, Toyota San Bernadino

By Florence on 8/13/2019 at 1:47 AM. Helped by Chris, Servise Advisor, the receptionist.

The staff is generally courteous, Chris my Service Advisor was very attentive to my questions /concerns. He was friendly & respectful. A ride was offered to my home, l was kept informed of what was going on, rewards earned were applied to my bill, a plus for the branch. I was very satisfied with the service & courtesy exhibited. My service was completed within the time promised. I recommend Toyota San Bernardino to my family & friends. They are good about communicating offers available & rewards. I appreciate Toyota San Bernardino.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service for 90000

By Makichan! on 8/12/2019 at 9:45 PM. Helped by Chandra and Jim.

I like Toyota San Bernardino! Because they have very friendly service coordinator and great mechanics who is very honest and work well with my car. I feel safe them to work on my car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good

By Karla.m123 on 8/12/2019 at 10:33 PM. Helped by Jim.

Great customer service. Respectful and honest. Jim was able to explain everything that I ask for it. He explain in detail about everything. I am very happy with his service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department was awesome

By Stearmandave on 8/12/2019 at 9:29 PM. Helped by Guillermo.

Guillermo coordinated the service. He kept me informed on what the technicians noted. I was happy to know the problem was relatively minor, and quickly fixed. Guillermo also took care of two safety recalls. They discovered a split hose during one recall repair. They replaced the hose for no extra charge. We did have to wait an extra day for certain parts, but the quality of service made it worth the wait!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Dfg on 8/8/2019 at 7:39 PM. Helped by Chris.

Chris was excellent at assisting my service needs and went above and beyond to to make my experience delightful. Thank you. I hope to visit again soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A quick and easy service

By Fredfruehan on 7/31/2019 at 9:59 PM. Helped by Dave.

I showed up at 9:30 for my appointment at Toyota of San Bernardino for Service on my Avalon. I was told that my car would be ready at 12:00 and when I return to pick up my car to ask for Dave.i did exactly that , signed the papers verifying the completion of my service and since my service was part of a prepaid plan dove off within minutes.my car was clean, and serviced properly. My transportation to pick up my car was and Uber ride paid for by the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Customer service

By Agard3 on 7/31/2019 at 5:45 AM. Helped by Ivan, Chris, cashier and service drive gentleman.

I want to take a moment to acknowledge two service advisors, Chris and Ivan. Both of these gentlemen provided me with excellent and professional service. They were both helpful, knowledgeable and willing to go above and beyond my expectations. I appreciate their professional attitude and their strive to satisfy my automotive needs. I've had the opportunity to interact with Ivan in the past with my Tundra service needs and the same HONEST, trustworthy, reliable, positive attitude and willingness to going the extra mile to satisfy the customer was present during this service experience...thank you both for the positive experience! If the sales side of the dealership demonstrates these same qualities, San Bernardino Toyota might be where I purchase my next vehicle! Sales you have a lot to live up too! Oh, I must not forget the cashier and the gentleman in the service drive...they were excellent too...the gentlemen in the service drive are the first point of contact and set the tone for each experience so I don't want to forget them (I imagine they may get over looked and don't get the credit they deserve)! Thanks guys! Lastly, the cashier...she was also professional and made the process of getting me to my destination quick and easy...thanks for what you do too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Satisfied Customer Ruthy A on 7/29/2019 at 11:02 PM. Helped by Todd Henson.

If your looking for top notch customer service, efficiency and staff considerate of your time, check out the Toyota San Bernardino Dealership. First time customer for the service department and was impressed with the level of professionalism and efficiency which representative Todd Henson handled my service request. I will definitely be returning for all my Toyota needs. Great setvice, thank you Todd.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Brady12 on 7/29/2019 at 10:00 PM. Helped by Ivan.

Took my vehicle to get serviced and from the beginning it seemed like the guy was in a hurry. He didn’t ask if I had any other questions or concerns pertaining to my vehicle. I explained I had a separate issue with my vehicle and he immediately said “ok but it will be extra charge” I didn’t even fish my sentence either way I dislike bringing my vehicle here and hope my company gives us a better Toyota dealership to do business with, instead of wanting to charge you for even thinking about your car having an issue!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Thanks for great care! Advisor 5050.

By Kilonzo12 on 7/25/2019 at 2:01 AM. Helped by Heather Montero.

I bought my vehicle 2007 yaris here, have béen taking the same vehicle here for service and repair for years. It has always been great despite a single hit and miss. Today 7/22/2019, I was attended by a diffrent service advisor whom I nominate for good exemplary service delivery. Heather Montero recieved us very well. She communicates very well and very knowledgeable to hospitality as well as customer service care. She was thorough in details and we were left feeling well taken care of. She diaplays joy in her job and lover of people. She also made follow up phone call to update us on progress of our vehicle. She displays leadership skills and I hope management won't miss this. We observed her being very energetic in all that she does. She would be reaching out to numerous customers waiting and would be checking to see if they had been attended to. Wao! She deserves a commendation and recognition on her hard work. We believe such quality people and service are what keep us coming back here leaving all other dealers aside. I am intending to purchase another vehicle for my daughter from this center out of trust due to such care of such employees like Heather. Please let her know we appreciate her care for customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Grace on 7/23/2019 at 10:13 PM. Helped by Guillermo.

Guillermo was very friendly and knowledgeable about the service I wanted and answered all of my questions I will definitely send my family to this service department

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Love their Service Dept

By Carrerista on 7/24/2019 at 12:21 AM. Helped by Jim Perrine.

My regular Service Manager is Jim and he always takes care of me and gets the job done. I’ve dealt with Dave, the Service Director and he so very accommodating. In fact they both went out of their way to make sure I was satisfied with the service I received. I highly recommend Toyota Of San Bernardino’s Service Dept.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

New car purchase. 3.5 star rating.

By Noluvv on 7/23/2019 at 10:34 PM. Helped by Tuan Lam.

I purchased a new car and for the most part had a pleasant experience. I was not too happy to be told that I would have to pay for options that I did not want on the car that were already installed. This issue was eventually resolved and I left satisfied with my purchase. I had to go get some water on my own and was only offered some towards the end of the purchase process. I went through the costco new car purchase program which is supposed to be a no haggle situation. I had to haggle some which I wasnt pleased about. Some options were installed on the car that weren't mentioned until they showed up on the price sheet. As mentioned above after some haggling the price was removed.

I would recommend this dealer.