Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
4  
Overall Experience
3  
Price
3  
Quality of Work
3  
Service
1.4  

Dealer Reviews

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Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you’re not mechanically savvy stay away.

By Concerned on 8/14/2018 at 7:18 PM. Helped by Service advisor Brandon, service Dept. Mgr. Jerry, chief Mechanic ?.

I took my vehicle for a diagnostics check. It was making a clunking noise and steering felt odd. They charged me $110. 1 front shock broke other worn. Asked about all shocks replaced told only need front. After repair vehicle was pulling right. Called immediately,had tires replaced,returned following Monday. They checked vehicle and alignment blamed new tires for pull. I reported pulling before tire replacement. They realigned BR walked me to car and asked how I got the black mark on my bumper. I said I didn’t know. Didn’t remember it,but must have been there? Drove away,left for a weeks vacation next day. Husband driving we kept hearing loud noise in right front on bumps and wheel pulling to right. Immediately called Service to report the issue. Informed them on drive to TN.Rescheduled a visit following vacation. At appt. I got mechanic to ride ,hard to get noise good, but did reproduce well enough for mech. Him being honest said they “did not R/R right strut mount”. I asked why? He said “ not recommended by Service BR .”. Full strut assemblies are available. Cheaper to buy and install then piecemeal. I then argued with Service Writer we BR about not Installing full replacement. He was mad at mech.Made new appointment. Returned next day to drop off the car. They kept it 4 days driven by 3 different people, called the 4th day and said “couldn’t replicate noise “. I was flabbergasted. When dropped off I understood they would replace strut mount. Instead they deprived me of use and abused my vehicle further. My husband finally called and had to agree we pay for part they install free as warranty on their work. So I get it back BR is now removed I’m dealing with the Dept.MgR. He tells me how he put two bolts in my undercarriage plastic protection area and I’m like OK? He assured me went through top to bottom on work performed himself nothing out of place etc. except those two little screws he kindly replaced. TY . Part replaced trying to stay civil after everything. I drive away still pulling right. I drove home unsatisfied and angry. Later that week while driving I began to hear a loud bumping noise. It was increasing. Unsure of how to handle situation. Mentally broken. A few days later I washed my car and I see damage to the right front area. Under my right wheel well the black plastic has a big worn spot 2”wide by 8” Long where something had rubbed. Closer inspection revealed bolts on front right and left missing. I call again speak to Dept MgR. he says bring it back. “GOD HELP ME”. I Go back again. HeaD Mechanic looks at damage,missing bolts under my wheel wells. Informs me they never removed any bolts while replacing struts. Ignored question of front rub damage. I asked why ripped strut boots weren’t replaced? Not included in repair, only in full strut assembly package. I ask .why didn’t they redo entire strut assemblies? His excuse/ blame is on now removed BR Service writer. Did not request full strut assemblies installed. I asked them about the rest of my front end steering assemblies such as ball joints and Pittman arm. Rack and pinion. He said my car didn’t have those. Ride over they took my vehicle back into the garage and looked over it top to bottom. Called me into shop ,put me in Drivers seat and rattled something under my hood. Asked if that was the noise I heard I said I wasn’t sure,but maybe.? I didn’t ask them to show me what was making the noise. They didn’t offer to show or offer to tighten it up and me drive to see if the noise stopped. They could have tightened it for integrity’s sake. I didn’t think to ask them to tighten it or show me it either I was so upset with my treatment by everyone. I returned to the smarmy Dept. MgR. Who assured me everything in their power to help me had been done. I again made another appt to have vehicle test driven two weeks out. At $110 to diagnose right pull. I went to ANDY MOHR INSTEAD, I need new steering rack and link bolt ends, weren’t replaced properly after strut work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience leasing a car.

By Linda L Johnson on 8/2/2017 at 5:31 PM. Helped by Jeff Sheets.

Jeff Sheets presented many options for me to consider. He carefully explained each option.He gave me the opportunity to test out the vision and seat of height of all of the cars I looked a at. He was fun positive and very engaged as he presented the options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent . . .

By Happy customer . . . on 7/15/2017 at 5:41 PM. Helped by Josh Stevens - sales. Fred Mackey - mgmt. Scott Jaeger - upper mgmt..

My wife and I have bought two new vehicles, a used and a lease vehicle and we do plan to go back in the future. Josh Stevens is always our sales rep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota of Terre Haute

By Becky on 7/15/2017 at 8:54 PM. Helped by Josh Stephens.

They are the best and I highly recommend Josh Stephens he was so helpful. They have the best lease around and the service is really great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Jeremy S on 2/22/2017 at 5:13 PM. Helped by Jeff Sheets, Dave Reynolds.

I live out of state. I got in touch with Jeff Sheets regarding a Highlander I was interested in and from the first call until the last contact, he did everything he said he would do. He was patient with me and answered all my questions in a very timely, professional, and personal manner. When we agreed on the transaction, Dave (Reynolds?) finished it up. When I met to pick the vehicle up it was very quick and painless. They even got me info on the vehicle after the transaction was complete. A lot of dealers could learn a thing from these guys.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Price

Purchasing a car from a new staff person

By Teri Lummis on 1/17/2017 at 8:52 PM. Helped by Dave.

Not the best experience, not at all. Will not buy from them again. Would be wise to train your staff prior to releasing them to work with customers. Also, teach them to return emails.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience in every way

By carp46120 on 7/9/2015 at 8:56 PM. Helped by Chuck Gillis and Andy in service..

I stopped in to the dealership late in 2014, just window shopping to decide what kind of car I would buy. I tried several and liked the Prius C best. I already had a Tundra and knew that I wanted another Toyota. I actually didn't intend to buy until January of 2015 as I was going to take a distribution from my 401k and pay cash for the car. I was on the way to a destination about 30 miles away and in a hurry so I tried to arrange a test drive on my way back by. Chuck Gillis (the best salesman I have ever dealt with) suggested that I drive one of theirs for the rest of my trip and see if I liked it. I explained about not buying one that day and he said it made no difference. He took my info and sent me on my way. When I returned he explained that they had checked and I was approved for 0% interest. That sealed the deal for me and I bought that day. Everyone that I have dealt with there has been friendly and helpful. They will get my business in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I have been considering leasing a vehicle for some time. ...

By oregnur1 on 4/1/2014 at 2:37 AM. Helped by Matt and Shannon.

I have been considering leasing a vehicle for some time. I had a 2010 Prius that I bought new from the same dealership. When I discussed leasing only a Prius, Matt and Shannon worked diligently for me to get me into a new 2014 Prius with just my trade and a beautiful color. Love the friendliness and sincerity of those guys! This dealership deserves Kudos for their staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In an extensive search on a strict budget, I had visited...

By carfan61 on 3/30/2014 at 7:28 PM. Helped by Jeff Sheets.

In an extensive search on a strict budget, I had visited several Dealerships and test drove several vehicles. Mr. Sheets was the FIRST sales associate that wasn't pushy, actually listened to what I had to say, went above and beyond in ensuring our needs were met and was quite enjoyable to talk to in the entire process. He helped end a 3 month nightmare in a search for a car. Kuddos Mr. Sheets!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The car buying experience I had at the dealership was...

By modified2818 on 10/16/2013 at 3:14 PM. Helped by Jeff Sheets.

The car buying experience I had at the dealership was great. Jeff was very informative and provided the best deal on my new car up front, without having to haggle on price.

I would recommend this dealer.