Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

He will get You IN/Out !

By Bdiamond1 on 3/23/2019 at 9:49 PM.

Mr. Steele is the best at his work ! He got me exactly what I wanted and at a cost below what I expected. He’s fast& friendly with awesome customer service skills. Very helpful. I’m a 1st time buyer and Ron made this the best car buying experience ever ! Thanks so much

I would recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Rude and unprofessional

By liechung on 12/21/2018 at 3:19 PM.

Will never go back to this dealership, ever. The service manager accidentally added 100000 miles to my car on the record. Told him politely to fix the error. He promised to have someone correct the number. Got the statement and still wrong. Now all my carfax record is showing the excessive miles. I had to Drive back to dealship and met Clyde. He said he could not fix it. Told me it will be corrected when I bring the car for the service next time. And boldly told me twice "Dont Make a Fuss with me." oh really, you think I will go back to this place and have a service treatment like this? I insist that he needs to find a remedy for the error. Eventually he issued a new service order for mileage correction. But what an attitude towards your customers. Never have such a bad experience with any car dealership before. This is my last time to have service at this place for sure. I wish I could get zero star for the rating.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

I almost always leave a satisfied customer.

By cookie64 on 4/22/2018 at 7:47 PM.

I have been a customer with Toyota of Union City since 2000 when it was Legacy Toyota. I am on my third Avalon and I love it. For the past several years, Clyde Chapman has been my service advisor and I trust him implicitly. He has never disappointed me and is always assisting me with what is important about the service needs of my car. I tried another service advisor once and was royally ripped off. I vowed never to deal with anyone but Clyde after that. I will and have followed him anywhere. He is exceptional and should he leave this location I will be right behind him even if it means purchasing another brand of automobile. I have been driving 48 years and I have never had a service provider like him He is simply the best, bar none!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence beyond measure!!!

By Ms Que on 4/19/2018 at 2:09 AM.

I've had my Camry for 3 1/2 years and love it! When any service is required on my vehicle, I am always able to reach out to Clyde, as my sole service advisor, to ask any questions no matter what they are & receive timely responses. Clyde is & has always been friendly, attentive, personable, professional, & keeps me abreast of the details of my service. I have literally followed him to another Toyota & Nissan location when he left Toyota of Union City for a brief moment as I refused to see anyone else. I am truly glad that he made his way back!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Clyde provides impressive service!

By Jazzy T on 4/17/2018 at 11:33 PM.

I have had my Toyota for 6 years now! My service adviser throughout this time has been Clyde. I have seen other advisers when taking in my car, however non compare to his approachable and friendly demeanor. He takes ownership of me as his customer and ensures he explains to me what I am spending my money on and why it is necessary/recommended. He does this without pressuring or scare tactics. Clyde has advised of services that were needed, recommended, and upcoming to set an expectation of cost and time for future visits as well. He has always displayed a willingness to assist while setting the expectation of wait time. In my business interactions with him, he has maintained ethical practices in performing/recommending services. I have no loyalty to this company/business, however have continued to service my Camry, Maxima and now Altima with him due to his continued exceptional service and dedication to me as his customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome

By Del07 on 4/17/2018 at 9:06 PM.

I feel very comfortable taking my car for service at Union City Toyota as long as Clyde Chapman is there. I will wait until I know he is there before I take my car to get service. Clyde is very professional, courteous and he is attentive to my concerns regarding my vehicle. When I was in the market for a new vehicle I consulted with Clyde before I purchased my new car. Clyde takes care of his customers with a smile.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dissatisfied

By Disappointed on 4/17/2018 at 1:34 PM.

I had an 8:30 appointment scheduled on 4/14/18 and discovered upon arrival that there was really no need to make an appointment because they are not honored. Once I got to the advisor Clyde Chapman, everything went well and I informed him of what I needed (Oil Change, tire rotation and brake inspection). Ok everything was fine. I went up to the waiting room thinking I would not be there longer than an hour because I was only there for an oil change and tire rotation and inspection. After waiting for 2 hours with no update whatsoever on my vehicle, I went looking for my advisor to check on my car. He told me I would be ready in 10 minutes and that turned into another hour. I finally had to go stand in his face so he could see me waiting to check out. I checked out knowing that I would not be back because he did not tell me anything about what work I would need or anything. You don't just check a customer in and don't provide them with an update on their vehicle or the time remaining for the sake of getting the most customers perhaps for a quota. While on my way to work this morning 4/17/18, I received a call from an unfamiliar number not saved in my contacts 770-964-8888 and to my surprise it was Clyde telling me he received the worst review he has ever received. He said he is one of the top advisors and have more customers and he provides excellent service. I have to agree he is cordial when writing you up for your service, but after that you will not see or hear from him again because the communication stops when you leave his desk. If he had asked what could he do better the next time to make my experience better, It would at least showed me he was genuinely concerned about keeping me as a customer because I have been coming there for years. I told him I work in a customer service environment and he needs to communicate with his customers and he starts telling me he had a lot of customers and he was sorry for not giving me the attention I FELT I NEEDED!!! What an apology after calling my personal number before 8am. I told him he does not have to worry about me giving him another bad review because I will not be back. I really miss Chad Bwho is no longer there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leo is the man!!!

By kassdior on 4/16/2018 at 5:22 PM.

My salesperson Me.Belton was very knowledgeable of the vehicle he was selling , he went out if his way to make sure I was satisfied and happy with my major purchase. He made sure i had a remote start included in my purchase since i had it on a previous vehicle .. That was exceptional and i appreciate it very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kandy Harris on 4/3/2018 at 11:04 PM.

Great!! Mr. Belton was the best... the smile he put on my face was just amazing.. 2018 Toyota Camry Thanks for the great birthday gift..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service

By Adrinea1 on 3/31/2018 at 3:26 PM.

Superior, Outstanding, excellent, great job is exactly how Mr. Leo Belton customer service was for me. I didn’t even think I could get a new car because my credit score was not as high as it should be. I was just coming in to claim my prize and Leo’s genuine greeting made me take a look. Leo made what seem impossible possible. Thanks again Leo for your amazing customer service and I am so enjoying my new 2018 Toyota Corolla. You certainly have a customer for life.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Class Service

By Datboidex on 3/13/2018 at 6:15 PM. Helped by Omar.

Great time management. I Recieved my service for my vehicle with in A hour and a half. Most of all kassaye kept me informed on my vehicle.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

After buying contact wasn't easy

By Laverne on 3/11/2018 at 3:30 PM.

Had questions after loan approvaled very had to contact anyone had to come back to dealership three times once was unnessary for me to drive there I was told I needed to bring mire information which was not the case when I arrived there

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

its been 4 months

By arlsdaddy on 1/15/2018 at 9:51 PM. Helped by Patrick.

I purchased 2 vehicles from this dealership in September. I have been waiting since then to be provided with the things promised by the dealer. I have spoken to several of the management staff including the GM himself, Mr. Hayley. I was promised a complete set of owners manuals for my Corolla, along with a complete set of keys for the vehicle. After not receiving these things after 1 month. I found out the sales person was no longer there. I spoke with 2 different managers after that and was promised several times that the issues would be taken care of immediately. After another month I was put in contact with the General Manager, he assured me that I would be made whole. He informed me that my keys were there and the books were there and he would have them shipped to me. Still have not received these things. I have been very patient with this dealer. I am in the industry, so I did not want to blast anybody. However after 4 months I need to speak up. If this were my dealership and these were my employees, I would terminate them all. This is piss poor customer service. We live on return and referred business. And I will certainly not refer any body to this dealer again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Stress-free enviroment

By purvap007 on 11/20/2017 at 9:14 PM. Helped by Matthew Donahue.

Went to go look for a new car and within the first 5 seconds, met a friendly sales person, Matthew Donahue, who helped us find exactly what we were looking for. He was honest about our options and helped us find a number of options. We chose three cars to choose from and he new what the car's best features were, but also made us aware of what the car lacked. He helped us narrow down our options by being honest about one of the cars which he rejected due to its condition. Thus, we found the perfect car that we love, because it feels just like the last car we had; thus making the car our perfect choice. Thanks for the great customer service; hope to see you again. Matthew Donahue is the guy to look for if you want a perfect choice in vehicle and price. He knows what he's doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WONDERFUL EXPERIENCE

By JO-JO on 10/19/2017 at 6:08 PM.

HE WAS VERY KNOWLEDGEABLE, INFORMATIVE , PROFESSIONAL AND HELPFUL, HE FOUND THE PARTS I NEEDED IN NO TIME THE PROCESS WAS QUICK AND PLEASANT I WOULD RECOMMEND HIM TO ANYONE..... GREAT PARTS PERSONNEL I APPLAUD HIS PROFESSIONALISM..... KEEP UP THE GOOD WORK LASCELLES

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE......

By JO-JO on 10/18/2017 at 6:41 PM.

HE WAS VERY KNOWLEDGEABLE, INFORMATIVE , PROFESSIONAL AND HELPFUL, HE FOUND THE PARTS I NEEDED IN NO TIME THE PROCESS WAS QUICK AND PLEASANT I WOULD RECOMMEND HIM TO ANYONE..... GREAT PARTS PERSONNEL I APPLAUD HIS PROFESSIONALISM..... KEEP UP THE GOOD WORK LASCELLES

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By Lexi on 9/30/2017 at 12:36 PM. Helped by Maddie, lexi, Clifton.

Very poor customer service. I was told by 2 separate people, Maddie and Lexi, to come in because I was pre-approved for a program that had for people rebuilding there credit. I live in midtown and had to catch an uber and it was expensive. I did not want to waste my time if I wasn't going to be leaving with a car. They both made it seem like there was a program for people like me. I got there and I was not approved and they said I needed a cosigner. I had filled out an application before I came and had to do it again once I got there with the exact same info. They were so eager to help when I came in and once I wasn't approved they basically treated me like I didn't matter. I sat and waited for an hour for a manager to come and speak with me. 3 different people spoke to me and I'm still not sure that I spoke with a manager. Later on I realized that the manager William Haley had walked past me several times looked me in my face and didn't even acknowledge me. While I sat there I overheard conversations with 3 other customers that said they were pre-approved but when they got there needed cosigner. I'm not sure what kind of business they are running over there in Union City but it's very poor. You don't treat people that way and you don't waste there time. Union City is 45 min from the city of Atlanta and it's obvious they are in the business of having people make blank trips for a program that does not exist. I will be contacting their corporate office about this situation. I wouldn't advise anybody to do business with people that treat others so poorly. If you don't have a certain amount of money, you obviously don't matter. I wish I had read the reviews first, it seems other people have had similar experiences with this place😡

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience, everyone was very attentive!

By chanettalw on 9/28/2017 at 3:37 PM. Helped by Bernadette Thomas, Awesome (five starts)!.

Toyota of Union City made my new car buying experience very pleasant and enjoyable. Everyone from the front to the back was very attentive, taking immediate care of all my questions and concerns. Thanks, Toyota of Union City Georgia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Glrmrtn on 9/15/2017 at 4:37 PM.

I had a wonderful experience at this dealership. This is the 1st car I have purchased in 16 years. I was a little nervous and skeptical but my experience at this dealership made the process a little easier. The customer service was phenomenal, the sales associate (Six Phillips) was amazing and the deal they provided was outstanding. I would definitely recommend this dealership to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME Expirience !! AWESOME People!!

By Michaela Hill on 9/6/2017 at 10:02 PM.

My expireience with Cody was MORE than excellant! He is a great salesman. He was on top of everything. Everytime I called he answered! Even after the sale Cody made sure i was all good! I definatly recommend Cody to everyone!! I also worked with Jarrett! He also was awsome. He made my mother feel very comfortable in my desicion to purchase. He worked along side Cody & together they made me very happy!!! && shouts out Mr.William for the 30days free gas !!!

I would recommend this dealer.