Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Friendly and Helpful

By NickA on 9/19/2019 at 12:44 AM. Helped by Rahul.

This is my second car purchase from Toyota of Watertown and the group there was friendly and helpful throughout the process both times. Rahul was helpful throughout my car and feature selection. Steve, who I worked with on both purchases, is friendly, helpful, and was detailed in the closing to make sure that the process went as smoothly and quickly as possible. We worked with Edwin on financing and he explained and showed us the difference in payments for a couple of incentive options. I'll be back again!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Review of Ignacio Garcia

By Sam256 on 9/15/2019 at 3:15 PM.

We ultimately decided a different make of car better fit our needs and budget, but I wanted to simply say that Ignacio was great to work with. Provided lots of helpful information and had a great attitude. Wish every dealer had people like him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

ANOTHER GREAT EXPERIENCE

By Danise on 9/13/2019 at 1:17 PM.

It's good to know there are still good dealerships who are transparent and still friendly in this day in age. I would definitely recommend this place again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ordering and picking up new 2020 Toyota Supra!

By Vahe Keshishian on 9/5/2019 at 4:10 PM.

When Toyota released their details and began accepting deposits for the new 2020 Toyota Supra, I walked into Toyota of Watertown to place my deposit. I was kindly greeted by Steve Skolnick and his team. They took my deposit and placed the order for my car with the exact specifications that I requested. Steve was very up front regarding any details and pricing involved with ordering the vehicle. There was no need to haggle or deal with back and forth pricing. They work for the customer not the other way around, which in the world of car dealers is highly rare today. They made the whole process comfortable and not once did I feel stressed, anxious, or confused. After the order was placed, Steve and Sarkis Shamshoyan, would constantly send me updates and answer any questions I had about the vehicle in a very prompt manner. When the day came to pick up my vehicle, last Friday, I was greeted and treated like I was someone important. As if I was a family member. They honored everything initially promised and treated/prepped my car like it was their own. Taking meticulous care of it before I picked it up. The whole team here was wonderful to work with. Edwin in finance worked with me to make sure everything was to my liking. Alex Kazan ran around the dealership prepping and making sure any/all paperwork was taken care of promptly. Sarkis was amazing helping me with literally any/all questions/requests I had. The entire service team was wonderful to meet as well, as they took very good care of my car prior to pickup. Rodney the service manager was great to work with along with Sam who covered the car when I picked up. Overall I will definitely be returning to service or purchase any new vehicles I need from Toyota of Watertown. Thank you again! -Vahe

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The best experience

By Bash on 9/5/2019 at 12:32 PM.

I had the best experience buying my Rav4 from this dealership. I would like to recognize 3 people I interacted with throughout the process: Tom - The sales manager: who was super nice and helpful in finding out what is the best option to go with, making sure that I’m not buying something that I don’t need or won’t use but also I’m not missing out on an important feature. Ignacio - the salesman: who took care of the process and kept me up to date with every step and spent time explaining and showing me every single feature in the car and sent me several emails with explanatory step-by-step photos to clarify who to go to and the process when I have a service appointment, in addition to another email explaining all features for my reference. Sarkis - the customer relations manager: an extremely nice person who wraps up the whole experience with a discussion (in a questionnaire format) to make sure that you’ve been taken care of and that you’re satisfied. Then he introduced me to some people in the showroom that can help me in the future if I needed anything. I highly recommend if you’re considering Toyota to visit this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Leslie on 9/4/2019 at 4:56 PM.

Salesmen Ignacio went above and beyond to find me my dream car. The car wasn’t even on my radar until he found it. He made the process so easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Third time is a charm

By SL on 9/4/2019 at 12:18 PM.

After two awful experiences at local dealerships, we tried Watertown Toyota. What was most impressive was how they handled the transaction results. They found the car at another dealership, kept the deal in place, and stayed in close contact. The salesman was Ignacio Garcia. At delivery, he took all the time needed to orient us to the car’s technology. Stayed late and was patient beyond expectations. When we go back for another car, I will ask for him directly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and no hassle!

By D-Ave on 8/30/2019 at 11:23 PM.

I knew what I wanted when I went in there. The process was fast and didn’t take all day. I would highly recommend Toyota of Watertown. This is actually my second purchase from them in 12 years! 2007 FJ Cruiser to a 2019 4RUNNER. VERY HAPPY!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By CarGuy123 on 8/30/2019 at 3:41 PM.

I would definitely recommend anyone looking for a new or used vehicle be sure to include Toyota of Watertown in their search. The entire experience was wonderful, we were allowed to work at our own pace, and our sales associate, Ignacio Garcia, was phenomenal to work with. If your search for a car starts here, I have a feeling it will end here too, with you driving home in a Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience out of all Toyota Dealerships in NE

By sramos on 8/29/2019 at 4:30 PM.

I had a phenomenal experience at this location. I had visited four other dealerships in the New England area and was very disappointed by the poor service and problematic interactions with sales people. Despite these negative experiences, I gave it one more shot and visited the Toyota of Watertown. I worked with Elkin Pereanez and within 2.5 hours I was an owner of a 2019 Camry! Elkin was incredibly friendly, transparent, and willing to work with me in terms of price and APR rates. My experience with Elkin was positive and surprisingly easy. I highly recommend working with Elkin and his team!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

"Very good service"

By Peter on 8/25/2019 at 12:27 AM.

Ignacio is a very good salesman, he works hard to get what you demanded, very friendly, clarity on a car you purchased and did a very good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Best car dealership

By Nora McGauley on 8/14/2019 at 6:13 PM.

I worked with Matias Bosich and have to say that this was the best salesperson I have ever worked with when buying a car. From the first moment of the sales meeting to driving away with my new car, Matias was there to make sure all went well. Matias made sure to keep in contact with me and was there to solve any problems that came up. He made buying a car a pleasure. Also, Manny Ferreira who works in the finance department, was also excellent. He gave me the best advice when figuring out the financing and we were able to come up with a very good deal. I would rate the service that I got at this dealership 5 stars. If you need to buy a car, this is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales experience

By Betsy on 7/26/2019 at 9:19 PM.

Low key, relaxed and informative. Steve did a great job of walking me through all my options. Thanks for making buying my car so easy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent, top-notch service!

By Brashani on 7/22/2019 at 7:03 PM.

I recently purchased my second new car from Toyota of Watertown and as always, the staff there made the experience topnotch! I purchased my first new car EVER at Toyota of Watertown in 2009 and that resulted in the development of an 11-year-relationship with my service manager, Paul Nguyen. Paul has always and continues to provide excellent service. I recently had to retire my 2009 (such a reliable car!) and decided to purchase a new car. Paul connected me to Elkin Pereanez and he made it SO EASY! I told him what I needed and what I could afford - no fuss or upsells, none of the sales stuff that intimate people - and he made it happen. Within 48 hours I had a brand new car, a 2020 Toyota Corolla, exactly the one I wanted down to the outside and interior colors! I signed on the dotted line with Edwin Urena who, like his colleagues, also provided excellent service. Thank you Toyota of Watertown!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By karen111 on 7/18/2019 at 1:31 PM.

Thank you Steve for making my car buying experience a positive experience. After meeting and speaking with you I had less stress and felt comfortable to ask questions. You were patient, friendly, and honest. I appreciate your help Karen

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kamel KHNAIZIR is the best.

By Varun on 7/11/2019 at 3:55 PM.

Kamel service advisor went out of the way to assist me by allowing me using my last free service inspite of 1000 miles above. It didnt took me much time to request. On top of that, great attendant, helping everyone and got my car in 45 mins. Even though I live in everett, I am gonna definitely drive here for future service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bruce and Rodney; stand clear of their up charges

By UniquelyDevine313 on 6/29/2019 at 2:48 PM. Helped by Rodney, Bruce, requested GM no call back..

Horrible Rodney asked if I was white when informed of racial profiling. Bruce said nothing wrong with car then almost 1200 not even 12 hours later. They magically got the numbers down to 950 and can still go lower. Requested to have general manager reach out, Chuck was informed of that and still no call back. Over 45 mins I called to get an update and was told another family member was spoken with, well I had to explain I wasn’t with that family member and it’s MY VEHICLE. Again very very selective poor service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Elkin and the Toyota of Watertown Team are Fantastic!

By palmer38 on 6/26/2019 at 3:45 PM.

I can't say enough good things about my most recent experience at Toyota in Watertown. I leased a 2019 RAV4 XSE which was a hard vehicle to find, but they were able to get it for me quickly and at a great price. I was going back and forth with a few other local Toyota dealers to see what deals they could offer me, and I found that this location not only gave me the best deal on my car, but also offered the best service. I worked with Elkin Pereanez and he was excellent. Knew everything about the car, replied to calls and texts very quickly (and even on days when he wasn't working), and made me feel like he really cared about the quality of service he was offering me. I also had a great experience with the finance manager (forget his name - Manny?). Generally going into the back room to sign the documents and go over the financials of the deal is the worst part of the car buying process. For the first time I felt like I wasn't terribly pressured into any unnecessary add-ons for the car and found the manager to be helpful and seemed to care about my experience at the dealership. I will certainly be referring friends, family, and clients to Elkin and Toyota of Watertown and plan on returning for future vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free experience!

By Paul/Ellen0012 on 6/24/2019 at 4:12 PM.

Purchasing cars from Steve and Toyota of Watertown has always been a pleasure, Steve makes the process stress free. I can't thank him enough for providing an outstanding experience. Thanks to all involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service for the past 10+ years with Kamel

By XD on 6/23/2019 at 12:48 AM.

I can always count on Kamel to help me! Thanks for being part of the Toyota family in Watertown, you are one in a million!

I would recommend this dealer.