Dealer 2-Year Rating

Overall Rating

1.3 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
2.3  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Service request

By Lary.s on 7/29/2019 at 10:57 PM. Helped by Michelle. Who was a huge loss.

I scheduled online a service request for appt 2 weeks out.. Not hearing back I called and was only able to leave a voice mail ..at first I was ok leaving a message and again no response.. Called again and still another voice mail..! No one called.. I have 2 #'s to reach me.. I work . like many people do . So I needed to schedule this appointment to coordinate with my schedule.. Upon arriving home I had a voice mail saying "my online ..appt. Was not in the system !! And nothing was available at this time and would have to wait for an open appt. My sadness lies in the lack of respect that I received and that the Tracy of today is not what it was!.. My concern is that no one could answer the phone and that I no longer feel safe .. I am the widow of their prior Cadillac rep who felt they WERE one of his best stores .. He would not feel that way now .. Ok I vented but now I will have to start over.. I am not sure how to navigate through this problem but I will manage . This is just plain wrong and no way to treat your customer!..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By Steven Jordan on 6/9/2019 at 12:06 PM. Helped by Salesman and Miles.

Went in on a quote given , got their after an hours drive and they said the truck was sold . let me show you some others . The oldest trick in the book .

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and unprofessional customer service

By Matt C on 2/20/2018 at 2:37 AM. Helped by Dave Young and Paul Barton.

February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Robert M. on 8/16/2017 at 4:03 PM. Helped by Flavio Vidoto, Bill Melahouris, Keith in the Finance Office.

I couldn't be more pleased with my experience with Tracy Chevrolet/Cadillac. Flavio & Bill worked hard to put me in the right car at the right price. I had settled on a Cruze LS, but upon delivery, I was upgraded to a much nicer LT for the same money. Keith in the finance office offered the usual extended additional warranty coverage items, but my budget wouldn't allow for it, and I never felt pressured or intimidated during the process. Finally, they handled my Chrysler lease trade in as well. Super convenient. The new Cruze is better than I expected, and very much appreciate the respectful treatment I received from the Tracy team. Thanks everyone, see you in 3 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands Down BEST Car Buying Experience I've Had!!!

By DAgs on 8/12/2017 at 11:41 PM. Helped by Gil Machado, Kristopher Tetreault, Bill Melahouris.

I've purchased about 10 cars between my wife and myself over the years, used and new, including leases. I can say without a doubt that this time it has been the absolute best experience buying I've ever had!! Kristopher, Gil and Bill were my sales team. Found the used CTS I was interested in online and contacted them. Kris was very helpful with info, and because there weren't any photos up of the car yet he went out and snapped a few very good ones and sent them to me. That was pretty cool as their lot is about 2 hrs south of me. When i got there, Kris introduced me to Gil who would be my salesman. Great guy, very mellow. We took a test drive and came back in to talk numbers. Gil was very professional, and not pushy at all. VERY Reasonable, and worked with me on my trade. Then i met Bill the sales manager (and fellow veteran) who finished off the deal for me. They all noted I was a veteran (seeing my vet plate on the trade) and thanked me for my service, and gave me an absolutely great deal!! Thanks guys!! Even with the distance, we'll definitely check you first when its time for the next one!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By carvalho12 on 7/14/2017 at 5:00 PM. Helped by Flavio Vidoto.

I really love this place, customer service was awesome! I'm first time buyer and Flavio Vidoto help me with everything, he was always available to answer my questions and he made the buy process very easy! I recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first time buyer experience

By Alexcapecod on 7/10/2017 at 7:38 PM. Helped by Dave Newson.

Great salesman and a dedicated management team made sure all my questions were answered. As a first time buyer I was nervous about getting a high interest rate but the finance department worked every available source and put me in a great loan! Im loving my new car thank you Dave

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price

Some things just aren't what they seem

By Tom W. on 6/30/2017 at 5:45 PM. Helped by Joe Wilkerson and a flood of "others".

JOE WILKERSON buyer beware. Some things just aren't what they seem. All was going excellent, smooth negotiations, fair compromise by both buyer and dealer. Made the hour drive to sign papers. Whoa. Hold on, you won't sell the vehicle for that "agreed" to price unless I finance through your bank? Hmm, called "steering" here in the lending industry and 100% illegal practice. No thanks - I don't need a higher finance rate and a $75 charge from you for financing since I'm already approved from my bank which I'm employed by! Bye bye Tracy Chevrolet, there are literally thousands of vehicles for sale for a ready, able and willing buyer. Buyer beware, just another dealer with shoddy practice

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Real Pleasure Working with Flavio & Mike!

By Kathy, Buzzards Bay, MA on 6/22/2017 at 6:08 PM. Helped by Flavio Vidoto & Mike Gollub.

From the moment I stepped onto the Tracy lot from the time I drove away in my Cadillac SRX, the experience was exceptional. Flavio Vidoto, Sales Consultant, was extremely knowledgeable, professional and sincere. He really listened to what I was looking for and didn't try to push anything else on me. As the specific vehicle was not on Tracy’s lot, Mike Gollub, Sales Manager, spent the time searching and was able to locate, transport and deliver the exact vehicle. Both Flavio and Mike delivered on all promises made and kept me informed every step of the way. There was no pressure at any time during the entire purchasing process. Very refreshing! Even after the sale was made, Flavio spent a great amount of time explaining all the many features of the vehicle, making sure I felt comfortable before driving away. I look forward to purchasing my next vehicle thru Flavio and Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Service Park Assist warning comes on

By Michael F on 4/4/2017 at 11:14 PM. Helped by Michelle and Flavio.

A bad sensor was diagnosed on Saturday while I was doing the paper work for my new to me 2014 Volt. It was installed the following Saturday. And the battery was fully recharged. A very nice used car by the way!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bad Customer relations

By don't be rude on 1/5/2017 at 10:05 PM. Helped by Jimmy V.

I was told to leave by a salesman He said I came to the dealership to many times & I was torturing the sales staff while trying to purchase a new truck, me the Customer!!! I spoke to the sales manager he could care less as to what took place

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

thiefs

By Christos Deligiannidis on 12/20/2016 at 9:41 PM. Helped by sales(wasn't too bad) and finance manager.

Total thievery, let me explain. Went to Tracey Chevrolet ready to buy a Cruze. They said that in order to get the best price I have to finance at least $8000. They gave me the finance option for 48 months at an outrageous amount of $237/month. which translates to 19% year. They refuse to disclose the interest rate to me. I am all for making a profit BUT NOT THAT WAY,have the courtesy to tell me what you charging me. A manager came to defent the issue that we had to pay sales and excise tax along with registration fees etc.,BUT I AM ONLY BORROWING $8,0000 AT $237/MONTH FOR 48 MONTHS.It still is 19%. The guy thought I was stupid.Good luck with sleazeballs like that.Never do business with Tracy

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Fraud

By Rjmckeon on 11/11/2016 at 1:15 PM. Helped by Jim.

Had my vehicle serviced here. Was told that the technician blew a brake line during test drive. Quoted 1700 dollars to repair. Picked up vehicle and brought to regular service station for second opinion. Was told the condition reported was totally not true. Total Fraud!!!!!! Get second opinion before getting service at this dealership. Complaints have been filed with attorney generals office consumer protection division and criminal investigation division. Good luck if you go here

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience

By Jnjd2 on 9/8/2016 at 11:18 AM. Helped by Flavio Vidoto.

Flavio Video is a good dealer, pleasantly and with good experience, he is supportive and do great job for the costumers. Thank you. Was a good experience. God bless all of us.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Poor customer service

By badnews on 8/26/2016 at 9:01 PM. Helped by Anthony.

I brought in my car as an appointment. was made I spoke with Anthony. He had indicated that the service would take a few hours and cost about $425-$450 in expense. Returning three hours later I was greeted by Anthony and he confirmed that we were all set. Upon receiving my bill For $619.73, I asked to speak with him , he stated that is what the automobile needed. I said, would you not call for approval for the extra work, he stated that he knew I would see the value. Well at this point I don't enjoy car repair shops spending my money. Spoke with apparently his mgr. and currently I am disputing this issue with my American express card , I'm sure they will see it threw clearly. NEVER AGAIN STAY CLEAR OF THIS PLACE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Experience

By RichiesCaddy on 8/22/2016 at 6:47 PM. Helped by Flavio Vidoto.

My Sales Associate, Flavio Vidoto, was very pleasant, experienced & informative. Even when I returned for service, he took the time to explain the onboard computer questions I had after I had driven the car for awhile. I recommend him if you want to purchase a used car or truck or a new Chevy or Caddy, He's a 1st class guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with Sales Consultant Flavio Vidoto

By tw123456 on 8/8/2016 at 6:49 PM. Helped by Flavio Vidoto.

Sales Consultant Flavio Vidoto was excellent to deal with and also very helpful and giving of his time after the sale with technology assistance. Flavio is an excellent representative of the dealership and I will recommend Tracy Cadillac because of him. Tom Walsh

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor Customer Service

By topdawg115 on 6/17/2016 at 3:26 PM. Helped by Anthony Palie.

Customer service set up an appointment for early morning and said the job should take an hour. I got no update and called them 5 hours later to be told they didn't start it yet and had no idea when it would be done. I called again 30 minutes before closing and Anthony said it was done "a while ago" and he left a voicemail. I show up and they said they had me confused with another customer. They finally gave me a rental which they had said earlier in the day they did not have. To sum it up, a 2 hour long job took a day and a half, and cost me a day of work without my truck. Really? No one from that dealership has reached out to me to apologize or explain what happened. If you must go to this dealership (not recommended) speak only to David Poitras.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Tracy Motors is awesome! Honestly!

By ach2rey on 6/3/2016 at 3:52 AM. Helped by FLAVIO, Paul.

I just had a truly enjoyable experience buying a car! Hard to believe, I know! Most of us dread car shopping in the IS and for good reason! No joke! However, I told Flavio, the salesman at Tracy Motors, Inc, on Samoset St (Route 44) in Plymouth, MA, that I didn't want to play the game of waiting and waiting and being at the mercy of the auto dealership. I stated what I was looking for, why I was ready to trade my old car and a few other requirements. Flavio was so helpful, professional and polite, not to mention knowledgeable! FLAVIO & Paul, the finance manager, were willing to work with me to allow me to arrange the way I wanted to pay for the vehicle, instead of pushing me into a financing plan that was not right for me! The entire experience took a few hours (instead of a few days or more) and was so pleasant! I can't say enough good things about this dealership and staff! Please note that I am usually a very picky, difficult consumer. So such a great review coming from me is almost unheard of!! I will pick up my new car tomorrow and am very happy about that! A thousand thank you'd to FLAVIO, Paul and Tracy Motors!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent service

By Bob M on 7/31/2015 at 3:44 PM. Helped by Flavio Vidoto.

The gentlemen I worked with were very professional and helpful. They even delivered my car out of state. My car is as described and I love it.

I would recommend this dealer.