Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By dasani on 8/25/2018 at 2:40 AM. Helped by jose & zamir.

had a great and smooth experience , they were straight forward and very helpful. very knowledgeable , and pleasant.very patient. will buy from them again in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantasitc Dealership

By vaughns on 6/25/2018 at 7:49 PM. Helped by Jose.

I Got a great deal on a car and had an extremely smooth and pleasant experience. The dealer was straight forward, helpful, patient, extremely friendly, and not at all pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By TBflores on 6/12/2018 at 4:45 AM. Helped by Jose, Zamir.

Our Salesmen Jose and Zamir the financial manager were superb, they answered all of our questions and were very knowledgeable in the vehicles Jose was showed us. Jose made sure that we were satisfied in our decision and even called us the next day to see how things were going. We are new to the Mazda family and anticipate returning for our next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great selection, for a great price

By Matthew M. on 4/17/2018 at 4:57 PM. Helped by Nick.

I was searching for a Mazda 3 for about a month before I found one that I liked at Tracy Mazda. I went there to see a CPO 2016 Mazda 3 hatchback, and two hours later, I left with my new car. The sales person was nice and knowledgeable. He wasn't pushy and genuinely cared about creating a good customer experience. The day after I bought my car, I noticed that the front licence plate was damaged. I called the salesperson to ask about it, and just a day later, a new set of licence plates were being sent to my door. It is comforting to know that when you buy a car from Tracy Mazda, their customer service doesn't end when your check clears. I highly recommend this dealer to anyone looking for a good quality car, at a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By MCBurnett on 10/4/2017 at 6:44 AM. Helped by Kristie DeBenedetti.

My husband and I had a great time at Tracy Mazda this past weekend. Kristie and Zamir were amazing and the car is fabulous. We'd definitely recommend this place to anyone who may be in the market for a new or used car.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service and Parts

By Steve Schuller on 6/3/2016 at 12:12 AM. Helped by Crystal.

I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service?

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Poor business & customer relations

By Marsha on 3/25/2016 at 5:24 PM. Helped by Frank, Heather.

They rushed the sale of my vehicle & when I found problems they said it was fixed & actually wasn't. 2-3 months later still finding problems & the owner Frank said it is not his problem & he will not fix anything on my car. Very tacky customer service, poor people skills, & they'll do or say anything to make a sale or get rid of a car. Extremely nice in your presence but as soon as you leave with your vehicle it is now your problem not theirs. Such a disappointment & waste of my money & time!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Morgan M on 12/9/2015 at 9:13 PM. Helped by Michael Hall.

I had a great experience purchasing my CX-5. Tracy Mazda has the best prices in the area. Their team was very helpful, friendly and professional. Special thanks to Michael Hall for the smooth transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful employees!

By Timarviso on 10/9/2015 at 5:38 PM. Helped by Kristie Debenedetti.

I had been looking for a Dodge Charger for a while and came across a all white one for a very good price, I drove al the way from San Jose to Tracy to look at it and Kristie was the one who greeted me when i was looking at the car and the and she was extremely helpful throughout the whole process, she worked really hard to get all the financing figured out. The car was priced well and the employees were cleaning the car while we were finalizing everything. Everyone was very professional and very friendly. I would recommend this dealership to anyone who is looking for well priced cars and amazing customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful employees!

By Timarviso on 10/9/2015 at 5:53 PM. Helped by Kristie Debenedetti.

I had been looking for a Dodge Charger for a while and came across a all white one for a very good price. I drove all the way from San Jose to Tracy to check it out and when I got there Kristie was the one who greeted me, she was extremely helpful throughout the whole process, she worked really hard to get all the financing figured out. The car was priced very well and all the employees were very funny/helpful and very professional. I would recommend this dealership to anyone who is looking for great priced cars and amazing customer service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Positive Sales Experience!

By SilverCX-5 on 10/6/2015 at 5:44 AM. Helped by Kristie Debenedetti.

We were looking for a 2016 Mazda CX-5 AWD Grand Touring with Tech Package (but not iActiveSense), with some accessories like Roof Rails and Cargo Cover. We had previously contacted Tracy Mazda via e-mail to inquire about their inventory, but were pursuing other leads. After a less than pleasant experience at a local dealer, we ended up at Tracy Mazda after responding to Kristie's follow-up e-mails with a phone call. While there, we discovered they had a silver one in stock. Because we were pressed for time (for a friend's birthday party), she helped speed our process along (in terms of determining a final sales price, and helping with getting financing. She did all this while also helping other drop-in customers. She really worked for our benefit! She was careful to review the feature set with us as we waited for the paperwork, and patiently sat with us while we set up the Bluetooth pairings with our phones. The whole transaction took about 2.5 hours from the time we arrived until the time we were able to drive away. Be wary as it seems to be fairly dusty in the area (due to lack of rain); during pre-delivery inspection be sure to make sure the exterior is cleaned up to your liking (if you are less pressed for time). We also recommend calling or e-mailing her first to give her a heads-up about your interest and the vehicles you are seeking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Positive Experience

By lbrennek on 9/27/2015 at 10:38 PM. Helped by Jim Anthony.

Staff was knowledgeable and helpful. At the other dealerships I visited, some staff knew what they were selling, and others clueless. Additionally, even before buying my car, staff was excellent about following up with me and answering my questions over the phone. The car search started 3+ months ago, initially for a car for my other half, who has been in the market for a manual Mazda3 SGT. When the 2016 models started arriving in the Bay Area, Jim called me to let me know what he saw was coming in and that he planned to reach out to another dealer to see if he could get his hands on a car that we had been looking for. When the other dealer did not respond, Jim and the team went ahead and ordered the car for us. Through all of this, I was confident that, when I was in the market for my own car, I would be taken care of. The dealership is located a little ways away if you are coming from the SF Bay Area. However, there are some great country roads without any traffic that make for a great test drive if traffic on the freeway is backed up. You may not get hills this way, but you can test the acceleration and handling at higher speeds and around some sharp curves. The dealership has a good selection of cars and, from my experience, staff will try to get you what you want if they don’t have it in stock. In addition to walking away with the car I wanted, a 2015 Mazda3 i Touring, I felt like I got a fair price and was treated with respect throughout the process. We look forward to the day when our 2nd car arrives at the dealership! In all, I am a happy customer and recommend Jim A. at Tracy Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Melanie 14 on 9/8/2015 at 3:58 PM. Helped by Kristie.

I am now a proud owner of a brand new Mazda 3 2015 thanks to Kristie at Tracy Mazda. She worked with me and all my requirements and obstacles. I put no money down and go the monthly payments I wanted with low interest rates. and when I thought the good news was over they told me they would take care of my first two payments. they truly take care of their customers and find the right car and right price for your budget. Tank you again Kristie and Tracy Mazda.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Thumbs up!!

By Raghubyrraju on 7/25/2015 at 11:24 PM. Helped by Nick, Jim Anthony.

Greeted well, taken good care of. Many options to choose from. Test drove couple of cars, flexible prices and great ppl. Overall a very pleasant experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Day Buying a Car!

By Moose Maxwell on 7/25/2015 at 8:40 PM. Helped by Kristie Debenedetti.

What a great experience at Tracy Mazda! We originally contacted 'another' Mazda dealer closer to home, after doing our homework and choosing a Mazda 3 hatchback. We made multiple calls and emails, and never heard back . . . from a car dealer?!?!?!? WHAAAT???!!! Tracy Mazda got the call because Kristie Debenedetti had contacted me about a previously owned vehicle we were looking at, and she was persistant. NOT annoying, but professional, persistant, and easy to work with. I sent her the specifics on what we were looking for, and the next day we owned a car! They went above and beyond, from the finance guys to the detailer, and we would ALWAYS call Kristie first! My wife loves her new car, and now it's my turn . . . Kristie? Great service and support at Tracy Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By L2015 on 7/4/2015 at 7:01 AM. Helped by David Reynolds, Frank Yray.

I just bought my first car with Tracy Mazda and the whole process was five stars. David Reynolds was my sales consultant who was courteous, knowledgeable, and very pleasant to work with. He was so patient when I asked a million questions about the center console. The manager, Frank Yray, also came out to meet me and say hello, and even let me pick out two keychains for my new keys. The transaction was relatively quick for a car buying experience, and I got a great deal. Everyone was so nice and I felt like they were trying to help me get the best deal possible. I would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By jherrera on 7/4/2015 at 4:22 AM. Helped by Kristie DeBenedetti.

It was my first time purchasing a new car, and the team here made this experience as smooth as it can be! I was looking for a Mazda 3, but the cars that were at the dealer did not have what I was looking for. But that didn't stop them! Kristie D. was awesome! She did such a great job searching for exactly what I was looking for and was able to bring the car to the dealership so that I can see and drive it. She was very patient, always made herself available , and stayed in communication with me throughout the few weeks of car searching. The team was able to provide me with a relaxed and comfortable experience as it was my first time buying a car, I appreciate them very much! Thank you Tracy Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales staff!

By JJK on 7/3/2015 at 11:32 PM. Helped by David.

The sales staff was very helpful in providing all the information on rebates, finances and incentives while buying a CX-5. Got a very good price. I highly recommend this dealership. The made a usually stressful experience an easy one. I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Team Effort

By Maclena2 on 6/29/2015 at 6:34 PM. Helped by Kristie DeBenedetti, Charles Lunsford, Frank.

Came in to purchase a new car after a month of research. With price comparisons from different dealerships in the area, Tracy Mazda was pleasant to work with and met the challenge of discussing all the numbers and breakdown. The team as a whole from Sales to Financing were all pleasant to work with and committed to a successful outcome. I truly appreciated Kristie's time and patience working through all the back and forth discussions, she was fantastic. We also worked with Charles and Frank who made the experience comfortable and relaxed, we will definitely be repeat customers.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad to worse

By Car12345 on 6/29/2015 at 6:36 AM. Helped by Kristie, Joe.

Very shady tactics. Suffice it to say that this is one customer who won't be going back, no matter how great a deal is. Will run your credit without asking, will drive your trade without asking. Lowball fair market value for trade. With blank face upsell you on extended warranty and gap insurance as if it's something you're asking for. Waste your time, run out clock tactics.

I would not recommend this dealer.