Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
4.2  
Overall Experience
3.7  
Price
4  
Quality of Work
3.7  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

2nd Chance very disappointed

By DissointedCTS252 on 6/1/2018 at 4:59 AM. Helped by Albert and Jimmie.

I came in for rotors and breaks after speaking to parts and service specialist he told me no need for new rotors and breaks just need them turned. I was ecstatic I though I only had to spend $90 instead of the $179 I was quoted. After waiting 4 hours (which I was told 1 hr max). I picked up my CTS and I was shocked when I jumped on the highway and my CTS was till shacking. I returned to dealer and I was given a loaner for my incovience. Next day opon my arrival to my suprise NOW I need new rotors another $211. Not to mention now my engine light was on and it was NOT on before when they did inspection. Come find out my coolant was LOW which fixed engine light. All of my fluids should have been top off it’s suppose to be included with inspection. So my $179 visit ended up being a $310 bill. Service specialist did NOT go above and behind to fix the mistake and ironically the service manger wasn’t in. Now I know why thier slogan is “come on by and see why are people give you the edge” it’s because they push you to the edge of spazzing out. I’m very disappointed I ALWAYS bring my car here to be serviced. Will it e back!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Not impressed

By Mimosas on 2/6/2018 at 10:19 PM.

Got quote,scheduled appt.,didn’t Take current contact info. Arrived dIdn’t have tires, quoted,me a price with old tires and proposed tires $1500. Corrected price,added brakes and parts until price was $1400. when I left dealership,didn’t close my hood,held by secondary latch,noticed before I got on hwy 70 before I accelerated top speed.will not use again,although I used previously with no problem

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Buzzycline on 9/16/2017 at 1:04 PM. Helped by Mike Pecha.

Everyone at Trent was extremely nice and made my experience a very pleasant one Thanks again to Mike, Manny and Brent for the great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we have ever had purchasing a car!!!

By Mkozlpn on 3/31/2017 at 1:22 AM. Helped by We were introduced to every single employee working that day,.

We had been looking for over a year as we wanted something sporty but very comfortable. We had just about given up as most of the CTS caddys were over our budget and the ones with good prices turned out to in poor condition. We had noticed that this car was reduced a $1000. so we made an offer by email. We heard back that same night Sunday from Kaitlin and she said she would present our offer to the sales manager the next morning. They called back in the am and accepted our offer. Upon arrival, we met our salesman Joshua Grasso who took us on a test drive, explained every feature, and got us in and out quickly. We ordered a additional DuPont coating for the exterior and interior of the car that we were told took 4-6 hours. We were told that they would come to our house and pickup the car and return it as well as leave us a loaner car. They came at exactly the time stated and left us a beautiful 2017 ST5 to use for the day. I have had one other Cadillac before and the service was great however Trent went above and beyond what anyone would expect. I forgot the most amazing part....I live over an hour away in Bath, Nc., so it was a two hour trip for our salesman Josh. Now that's great service!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Had a great experience

By 1babyboy on 9/17/2016 at 3:18 PM. Helped by Micheal Pecha.

We weren't expecting to buy anything at the time we drove into gmc but as soon a we spoke to Mike and told him want we were looking for he took the time, even though it was late, to show us different vehicles and even sat down with us to compare vehicles. The next day we were driving away in a new vehicle. Honestly never met a sales man like him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a FANTASTIC vist

By Robertking1211 on 9/5/2016 at 1:37 PM. Helped by Mike Pecha.

As soon as we walked in we were taken care of. But not annoying with everyone wanting to talk to us and being watched haha. Very professional and very easy to work with. Mike Pecha is the guy that took care of us and I would recommend him to anyone! We knew the vehicle we wanted and he made sure that we left that day with our new vehicle. Everyone there is so down to earth! We were very comfortable there like we were treated like family! I would go back and see Mike Pecha again!

I would recommend this dealer.