Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.1  
Overall Experience
4.1  
Price
4.5  
Quality of Work
4  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

TERRIBLE SERVICE PERIOD

By Mercury123 on 11/16/2018 at 1:07 AM.

Made an appointment to have transmission looked at on a Monday called that evening to check on progress and was told they hadn’t had time to look at the car because it was RAINING WOW.so day two called to check on progress and was told that the guy that does transmission work got stuck on one car and is behind and they still haven’t looked at my car ,I called the manager CHRIS COATES and explained what was going on as expected he said he would look into it the next morning first thing I got a called explaining what the problem might be BUT THEY DO NOT HAVE THE PARTS and it WOULD BE THE FOLLOWING WEEK BEFORE THEY COULD GET THEM WOW it took them three days to tell me that which I had an appointment from the start RUN I MEAN RUN IF YOU VALUE YOUR TIME AND MONEY i was charged $140 for all that trouble and two quarts of transmission fluid.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership Around!

By Paige S Cheek on 7/24/2017 at 4:26 PM.

We have bought our last 4 vehicles from Tri City. Everyone there is super helpful, willing to go above and beyond to make the car buying experience easy and stress free! We will never go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hidden Gem in NC

By Adam Brunell on 6/28/2017 at 11:23 PM. Helped by Harley Bowser.

Harley is the salesman to see and Bryan is the manager to meet. We drove 2 hours to this location based on the great price of a truck, and the reviews we found online. The reviews were 100% accurate. We were greeted with handshakes and great hospitality. We were in and out in about an hour, this place was able to get a better APR then all banks and credit unions were went to prior. It's worth the 1.5 hour drive from Raleigh, the long drive is worth this amazing place. The vehicles are clean and great priced, best deal I found for a Ford F150 with supercab.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

They bent my rim!!!

By Nope on 6/26/2017 at 11:46 AM.

Took the wifes car in to get new tires. They removed the lug nuts and dropped the tire from about 4-5 feet. The car did not have a vibration problem before we took in in. The machanic said that the tire fromed to the rim and thats why we dis not feal the vibration. The then said that she might have hit a metal plate in the road or curb checked really good. I called 5 different tire places and they said that that was bull! The rim does not show any scratches. I am now getting in contact with the BBB and Ford customer service in MI! Thanks Tri City Ford for costing me more money!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience!!

By Josh Carter on 6/10/2017 at 3:06 PM.

This is the third new car I've bought from Tri City Ford........And wouldn't even consider another dealer!! Very friendly management and staff!! Over the top competitive prices and max value for your trade. Give these guys a chance and you will not be disappointed!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One Sweet F150

By JT on 4/1/2017 at 1:54 PM.

Exceptional dealership! Jeff, Brian and Mallory bent over backwards to put me in my Sweet F150! I would not hesitate to buy from them again! Love my truck and so does everybody else, thanks Tri-City Ford! Jerry

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought new

By sissy77 on 4/1/2017 at 1:33 PM.

Great dealership and very friendly staff and my purchase was made so easy .No pressure or pushy people.I went for a test drive and was showed how things worked in the vehicle .They also set the vehicle up for my phone after purchase and showed my how the navigation worked and also how sinc 3 works

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New truck

By Steve on 3/29/2017 at 5:47 PM.

Worked with Terry and Brian . These guys took all of the stress out of buying. They answered all of my questions and were not the least bit pushy. I appreciate that kind of experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and professional.

By KenB. on 3/28/2017 at 12:28 AM.

I just purchased a car today from Tri-City Ford in Eden N.C. I will say that it was the most pleasant car buying experience I have ever had. These people are great. What impressed me the most was their honesty and transparency. There was no sales pressure whatsoever. I live 90 miles from their dealership, so my initial contact was with Mallory Hutchens. She was friendly and very quick to respond to my questions. I worked with Jeff Short who could not have been more professional. Jeff was very kind and considerate. He got me a great deal and I would give him the highest recommendation. Whether you live in Eden or way out of town like me, I strongly encourage you to consider Tri-City Ford for your next automobile purchase, whether new or used. There was no pressure, hype or double-talk. The customer service was outstanding. I drove 90 miles to do business with these people and I would do it again in a heartbeat.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Impressive

By S G Stanfield on 2/7/2017 at 1:47 AM.

Just stopped by to look at truck I had viewed on internet. Terry sent me on a test drive , went over vehicle, answered my questions and with a little input from Coach and Brian closed the deal. Simple,! I like the way these guys roll.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If you want it...you can get it...

By Larry W Miller on 1/31/2017 at 6:12 PM.

After looking a several dealerships online....there was one that stood out on customer service ,selection,and price...and that was Tri City Ford....They had the best selection of what I was looking for...Price wise and a reputation of great customer service....I really enjoyed my new truck and got all that I wanted on it....You can't go wrong with shopping with them...They made sure you understood what you bought, all about the things that worked with your vehicle and the warranty that goes with it...Their sales people were great and went out of the way to see you were happy of your purchase....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I rate you a 10+

By markskingranch on 1/31/2017 at 6:07 PM.

Best vehicle purchase I have ever done. Everything went so smoothly and it flowed right along. Jeff is was super. He answered our questions without hesitation. He was right on the money! I would recommend Tri-City Automotive to anyone without regrets!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Buying Experience

By Richard Barksdale on 1/31/2017 at 5:35 PM.

Over the years I have made several new car purchases at several different places. But this most recent buying experience at Tri-City Ford has made me a customer of their's for the rest of my life. The whole process went smooth and was alot faster than any before. Before actually checking my credit I was shown an estimate of my monthly payment with several different financing options. The salesman and finance manager made this a great and smooth experience and I will return when I'm in the market for a vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Daddyfix on 1/31/2017 at 5:03 PM.

This is the best place to go for a new vehicle!! The salesman was not pushy at all!! That's the way I like it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Emily Johansson on 1/31/2017 at 4:06 AM.

I spoke to Jonathan Plummer about getting a new car and he knew exactly what I was looking for. He even suggested some alternative cars that could work for me. He was really helpful and great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Kathy Brown on 1/30/2017 at 10:41 PM.

Jonathan Plummer was very helpful when I contacted TriCity Ford about looking for an Expedition. He has sent me numerous pictures and text trying to find what I'm looking for. Everyone there was helpful. I would recommend them to anyone that's interested in buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesman!!!

By Jill Satterfield on 1/30/2017 at 10:35 PM.

Jonathan Plummer is very professional & friendly & answered all of my many questions. I would recommend him to anyone. I will definitely go back to him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Betty Beckwith on 5/17/2016 at 3:58 PM. Helped by Don't know their names..

Two years ago I went to Tri-City Ford to buy my car because they offered the best price on the vehicle I wanted. I have gone back to the dealership for most of my routine maintenance and have been very happy with their diligence and courtesy. When I get ready to buy my next car, I will go back to this dealer even though it is a 45 minute drive from my house. Their service both before and after the sale has been outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very friendly!

By paddlertim on 3/2/2016 at 9:29 PM. Helped by vic romano.

everyone was very nice, upfront and honest. which was greatly appreciated. i would definitely recommend them an do business here again! tri-city ford is the place to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By mustang306 on 12/10/2015 at 10:15 PM. Helped by david watkins.

I received awesome service and great workmanship on my vehicle. I would highly recommend them for sales or service. You should stop by if you want a deal!

I would recommend this dealer.