Dealer 2-Year Rating

Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair prices, teamwork - Pleasant experience.

By Kim Dunham on 11/9/2017 at 3:25 PM. Helped by Patricia-online service, Sheila-sales, Matt-finance.

Teamwork among everyone was evident and they make you feel like part of the team. Sheila and everyone involved made my purchase a pleasant process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Steve22 on 9/9/2017 at 12:08 AM. Helped by Joe Bova.

Joe Bova, knowledeable, gave me all the time I needed to make a decision. Excellent experience see Joe for your next new or used car. Joes the benchmark for professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tri-City is the place to go

By MAT on 9/8/2017 at 9:11 PM. Helped by Sheila Thompson.

When I decided to replace my 13 year old Subaru, I went to Tri-City for a 2018 Crosstrek. Sheila Thompson was great in guiding me through the process and making it a painless experience. Everyone at Tri-City, then and now, have been extremely helpful. If you are thinking about buying a Subaru, Tri City is the place to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience at Tri-City

By tmtemp13 on 8/2/2017 at 12:26 AM. Helped by Patrick Smith.

I really enjoyed the experience that I had while ordering/purchasing my new 2018 Subaru WRX. Patrick Smith made it a totally painless process - very helpful and knowledgeable, and clearly has a passion for Subaru's. I'd happily recommend Tri-City/Patrick to anybody looking to make a purchase without dealing with a hassle. Great work guys, and much appreciated. Looking forward to an extended relationship during the life of this vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car lease

By Ric on 7/14/2017 at 9:54 PM. Helped by Patrick Smith.

Patrick made the whole process (we had to visit a few times) the nicest ever. His professionalism and friendliness are unparalleled. I wish I could get many other cars just to spend some more time there, be always warmly welcomed, and have more chats. Not to mention I wouldn't ever dream to go somewhere else if I was looking for a Subaru (what else anyway, really? :) ).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

It was a very happy afternoon buying our Subaru.

By Frederick E. Lesswing on 6/25/2017 at 12:32 PM. Helped by Patrick Smith, personable, knowledgeable and considerate of consumer's needs..

We loved our experience at Tri-City Subaru! Patrick Smith met us as we exited our 2004 Mitsubishi Endeavor and asked if he could help. We had consulted the Consumer Report ratings and own a 2003 Forrester, which has been in the family since 2005, and love that. We hoped to find a two year old Subaru that would fit our needs. Patrick encouraged us to drive the 2017 Forrester. He patiently explained all the bells and whistles which we had read about. We loved the smooth, quiet ride and exceptional safety features. After all monetary considerations were met, we used 3 Tri-City carry-all bags to transfer the 13 year harvest from the Mitsubishi to our brand new Subaru Forrester. We drove home on a high of feeling we had made at least 3 new friends, and could look forward to returning anytime and get the same personal attention and consideration.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Quality of Work

Very positive experience!

By Keaton Ells on 6/22/2017 at 2:56 PM. Helped by Sheila, Matt.

We had a very positive experience with Tri-City Subaru last month. From the response to my texts through the final sale, things went very smoothly and efficiently. We both found Sheila to be very knowledgeable, and she certainly made the dreaded car-buying expedition a good one. What a great personality she has! (She was very patient and quite tolerant of my total lack of technological skills.) Sheila is a treasure! We also found Matt to be personable and knowledgeable, and he was very efficient in the process. For certain, we found this buying experience a good one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service at Tri City

By Bluemoon22maine on 6/2/2017 at 10:51 PM. Helped by Sheila Thompson.

I recently bought a 2017 Subaru Outback 3.6R Limited from Tri City Subaru in Somersworth, NH. The customer service was outstanding!! From start to finish the negotiations were professionally conducted. No hard sales tactics. I got a very fair price for my trade in as well. I want to thank Sheila Thompson for all of her assistance. I would highly recommend buying a vehicle at Tri City, and seeking out Sheila Thompson to make the experience amazing. Sincerely, Beth Carnicella

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First rate experience

By Crosstreklover on 6/1/2017 at 5:21 PM. Helped by Sheila,Matt.

We recently traded in our Outback for a Crosstrek. Car purchasing is not a favorite experience but I have to say that Sheila was, by far,one of the best sales people we have ever dealt with over many years of buying cars. She went above and beyond in showing us the different options available to us,going as far as going across the street to bring a car to show us the color! Very professional but down to earth and didn't feel any pressure to buy. Treated us with respect and listened to what we wanted and could afford. They worked very hard to get our new car ready so that we could take it home the same day which was appreciated. I do agree that there might have been a bit of pressure for some sort of extended warranty which put me off a bit,but it was not blatant. Overall,got an awesome car and good buying experience. Thank you Sheila.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service. Great car.

By 1 on 5/8/2017 at 7:15 PM. Helped by Sheila Thompson.

Very comfortable at home feel working with the sales rep. Straight forward and no stress (except for some pressure over the extended warranty when signing...). Very happy with the Impreza.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying New Crosstrek

By Tyler Couett on 5/8/2017 at 2:13 PM. Helped by Jeremy Plante.

I walked in and named my monthly payment knowing it may be unattainable.. After talking and test driving two car with Jeremy, he got met the car I was looking for. Jeremy and Matt worked some magic and we got the price and car I wanted it was a pleasure to deal with and explained everything in detail as far as how the car works. Thanks to all you guys and keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Hgf on 5/8/2017 at 12:02 PM. Helped by Matt Dugal, Sheila Thompson.

Very friendly, efficient group. Worked easily with us with personal requests. Overall great experience. Very professional. Definitely plan to continue a relationship in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is my eighth Subaru

By Wendy Graham on 5/6/2017 at 7:36 PM. Helped by Sheila and Matt.

The sales associate was very good and she understood that I wanted the best deal since I am already a loyal Subaru owner. Very smooth and the business was completed in an hour to purchase a 2017 Forester. Finance associate was also helpful. Keep up the great work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales and Serrvice

By Catherine H. on 4/5/2017 at 2:29 PM. Helped by N/A.

I bought my Forester with this dealer and have it serviced there. I also had my previous Forester serviced there. The sales, finance and service staff are always outstanding,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great deals and no pressure buying

By Katherine Ashburner on 4/1/2017 at 5:21 PM. Helped by Shelia Thompson.

I only regret not stopping by sooner. Very pleased with the custormer service. I felt like family from the moment I stepped through the door. So happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal and Great people

By CyndiG10 on 3/7/2017 at 1:42 PM. Helped by Sheila, Andy, Matt.

I loved dealing with TriCity Subaru. When I first started looking, I decided to wait a few months and they were very supportive and not pushy at all. Sheila worked very hard to find me all the features I wanted at the price I could afford. She even contacted me when she wasn't working. Everything I was told was up front and I felt like everyone looking at my best interest and not like I was dealing with the stereotypical car salesmen and women. Everyone was extremely personable and down to earth. I left feeling like I didn't just buy a car but formed a relationship as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely amazing!!!!

By Skizzlep88 on 3/8/2017 at 4:16 AM. Helped by Melissa fifield.

My sales experience was amazing, I traded in my 2013 WRX for a 2017 Limited WRX and Melissa made the whole experience painless and easy, she provided me with all the answers I was looking for and helped me with whatever it was I needed....needless to say I would recommend tri city Subaru and Melissa Fifield as your sales person!!!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

great attention to details

By clark's girlfriend on 3/7/2017 at 12:18 AM. Helped by sheila thompson.

my husband recently purchased a new Subaru elsewhere, but since Tricity was much closer to our home, we stopped in "just to look" and was pleasantly surprised by the attention given us. our "looking" turned into "buying"!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great place,Sheila Thompson was terrific

By plowguy on 3/6/2017 at 10:03 PM. Helped by Sheila THompson,.

Went to look at new Subaru Forester,and drove one home the same day.Sheila Thompson is a great lady to work with.She went above and beyond to put us in a vehicle we wanted.I would definitely go to TRI-CITY if I need another vehicle,everyone there makes you feel at home.I would also ask for Sheila to assist me.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Informative, friendly, helpful..no pressure.

By Diane K on 2/28/2017 at 1:49 AM. Helped by Melissa Fifield.

My whole experience from web search to test driving different models I was interested in, was an enjoyable experience. Melissa's product knowledge, professionalism and patience made purchasing my first Subaru feel like the right choice. The whole process from financing to driving off the lot was seamless and moved along quickly. I look forward to visiting Tri-City for my vehicle maintenance.

I would recommend this dealer.