Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Escape

By Sharon on 10/13/2019 at 4:31 PM.

Thank you, Marco, for your help with my purchase of a 2018 Escape. Be blessed with many more successful sales and satisfied customers! I'm looking forward to many safe and comfortable miles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service Department

By Ed on 9/28/2019 at 3:24 AM.

very very freindly people there and a great service Department and the people there are very very helpful so thank you very much John justice for having such good people working for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, Courteous Customer Service

By Vickie59 on 9/23/2019 at 4:17 PM.

We were on our way to Oklahoma from Amarillo for my father-in-law's birthday party when our F-150 began to give us trouble. We took the pickup straight to Tri-State Ford where they looked at it quickly and diagnosed the problem. Tir-State had to order the part, so they graciously rented us an F-150 from Enterprise so that we would be able to continue our trip to Oklahoma and have a vehicle to go back and forth to work without any issues. We appreciate the always kind, prompt and courteous service we receive at Tri-State whether it's purchasing a vehicle or getting one service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car buying

By Jacey McWilliams on 9/12/2019 at 4:33 PM.

Michael made finding the perfect car stress free on me! It was the easiest car buying experience I’ve ever done. They gave me exactly what I wanted for my trade in as well. He was super nice and would highly recommend him! John was also very nice,. He came out and met us, and made sure to answer any questions we had. They both made sure they got our checklist that we wanted in a vehicle met without having to settle! They were beyond fair and easy to deal with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Nikkipeoples on 9/5/2019 at 3:52 PM.

The staff here is fantastic! Very knowledgeable and friendly. My 5 year old also mentions that it's "super clean" there! We bought my husband a new vehicle, and then decided to go back there and get me one because of how great the staff is. Such a quick and easy buying process with no pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They always take care of me here! Amazing people!

By Jcmcwilliams on 8/28/2019 at 7:09 PM.

Ever since the day I walked into this dealership, over a year ago, I was hooked. The salesman were not pushy at all and simply wanted to help me buy the car that made me happy. That was the biggest thing for me. Chico is my salesman and has always taken care of my needs. Rhonda is at the front desk and she is always willing to chat when I’m waiting for something. Even the ones that I don’t really know always say hi every time I come in. I always seem to be up there, getting oil changes for either car, buying a new car, or just getting some random service done. But every time I am there, I am always treated with so much respect and generosity. And now, 3 cars later, I couldn’t be happier. Thank you Tri-State Ford, for always taking care of me. And I HIGHLY recommend using this dealership. They are seriously amazing people!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Stranded

By Babsrn1961 on 8/24/2019 at 11:13 PM. Helped by Tim Boggs, Steven.

Our Hyundai Sante Fe stranded us in Amarillo while on vacation. We decided that since it was the 5th time it was going to be the last time and decided to trade it in. Steven in sales stuck with us and worked very hard to help us find a car we liked. We are thrilled with the Ford Edge we decided on. Tim Boggs worked hard to make us a deal we were happy with. Overall a good experience. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Spectacular Customer Service

By Beepro on 8/24/2019 at 4:16 PM. Helped by Angie Abernathy.

From the minuet we stepped on the lot Chico Munoz our sales man was very welcoming not pushy like other salesmen. Wacey Williams the Sales Manager was great to work with he did everything he could to help us find the best deal and financing. Angie Abernathy the finance officer completed our financing quickly and efficiency. Rhonda Rose the receptionist made us feel relaxed and comfortable while we waited for our new truck to be detailed. If you want to be treat with respect and have a great car buying experience come down to Tri-State Ford. Phenomenal customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Kris on 8/22/2019 at 12:55 AM.

Dean Mead Jr was awesome and patient with me while looking at the cars. I was unsure of what I wanted until my nephew arrived to help me. He was wonderful he kept telling me I AM GOING TO GET YOU IN A CAR. I was unsure not due to him. The finance guy Brian was awesome. Thank you to Tri State Ford in Amarillo Texas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership I've ever dealt with.

By ARNEYL on 8/20/2019 at 5:41 PM. Helped by Angie Abernathy, Finance.

Michael Bishop is friendly, funny and very helpful. Rhonda Rose is awesome, very helpful and friendly. Angie Abernathy although new, is very knowledgeable with Finance, friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By Bob on 8/16/2019 at 1:31 PM. Helped by Jason cappilla. I bought a Hyundai.

This is the second car I have purchased from tri state ford, (2020 hyundai). Both times my experience was friendly, cordial, and professional. People like Jason Cappilla in sales, Rhonda Rose, receptionist, and Brian Humphrey in finance were great to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2019 Escape

By JCARANTA on 8/12/2019 at 9:32 PM.

I am thrilled with my new 2019 Escape. I really appreciate it the personalized help I received from salesman Michael Story. All the people there were very nice and welcoming. This is the third vehicle I have bought from Michael at Tri-State Ford. I can’t imagine going anywhere else. Brian Humphrey was super helpful explaining all the warranty and finance information. A great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience

By Davis806 on 7/31/2019 at 6:42 PM.

Dean was great to work with. Brian was amazing on the finance side. The price of the Flex was what we wanted. The warranty was great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TriState Ford Amarillo TX

By Raptor Pat on 8/9/2019 at 3:31 AM.

I truly am grateful for the absolutely outstanding service from Dean at TriState Ford. For the last two months I have been researching and discussing different vehicles and offers with many car dealerships, and just couldn't get a deal put together. Dean put it all together in a matter of 30 minutes by simply providing information requested in a very timely manner. That's how work gets done. Amazingly competent. THANK YOU!

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Promise not kept

By Promise not kept on 8/6/2019 at 6:50 PM.

I was promised more $$ for my trade and they said they would... I was getting better offers from different dealerships, so Tri-State offered more. But after I signed they never kept their side of the deal. I lost out on really good offers from other dealerships by trusting Tri-State.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent Service!

By cww2697 on 8/5/2019 at 1:49 PM.

My father has only purchased trucks with Robert at Tri-State Ford, and has always highly recommended going to see the wonderful staff there. When It came time to trade my Silverado in, I decided on a Ford F-150 and Robert was ready to help. I would highly recommend the dealership!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price

The financing department was too fast and not explained well

By Garcia, Jose1234 on 8/1/2019 at 9:08 PM.

During the finance process I thought I was getting a Ford Warranty. That was not the case; it was a local warranty. I also purchased a window warranty and found out later that it was not part of the warranty and was a separate cost. Initially I was there for a service call. The service department made it sound like I needed a new engine at a cost of 10-20,000., even though I had a Ford extended warranty. It was more cost effective to buy a new vehicle.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Positive experience!!

By Danna on 7/31/2019 at 5:33 PM.

Everyone was great to work with and our salesman Dean Mead was very good! He was a hard worker and continues to be helpful even after the sale!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership in Amarillo!

By Koben Puckett on 7/31/2019 at 3:33 PM.

So many great qualities about Tri-State Ford in Amarillo! The environment is friendly and welcoming - Not your typical dealership, Tri-State is for you and your needs priority over making a sale. Dean Mead is by far the best sales representative I’ve ever had the pleasure of meeting, much less doing business with. Honesty, integrity, and service are his strong suit. The same can be said for John Justice as well. John is an amazing GM, never have I meet a more personal general manager of a dealership that gives someone the time of day regardless of making a sale or not. Sincere and kind, probably not typical words to describe a GM - John Justice is both and so much more! I highly recommended you visit Tri-State Ford for your next vehicle purchase! Ask for Dean Mead and be sure to thank Tri-State for their support of local events such as the Koben Puckett PBR in Amarillo & Press On Foundation.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great young men that assisted me, did not take all day.

By Great young men on 7/16/2019 at 7:47 PM. Helped by Jason Capilla, James Diaz and Rhonda Rose the Receptionist..

The 2 young men, Jason and James that assisted me was very courteous, respectful and personable. They did hurry me while trying to decide what choices I made. They both stayed with from the minute I got there until I drove off the parking lot. Both were very helpful at showing me and setting my phone and downloading my apps. I would recommend the Hyundai dealership as I purchased a beautiful sun orange Santa Fe. Thank you, gentlemen,

I would recommend this dealer.