Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Ms. Lori @ truck city Buda.

By Happy mom on 12/22/2018 at 4:36 PM. Helped by Lori and Andy and Wesley all fantastic.

Lori worked with me until she got me the best deal in the entire zip code. She stayed late, she kept in constant contact with offers for me, gave me choices. Got a fantastic bottom line, diffenately shop there first and you wont waste any time to get the best deal. Everyone in preowned and new sales were great paperwork was explained in language I could understand, so thanks to Wesley as well. Thank you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Experience

By Ray on 10/17/2018 at 4:30 PM. Helped by Mario Fuentes, Eddie Haddad, Scott Robinson, Steve Jackson, John Jones.

My recent experience buying a new F150 from Truck City Ford was exceptional from first contact through the completion of the sale. A special shout out to Mario Fuentes and Eddie Haddad. Their knowledge and insights provided me with a high degree of confidence that my 5+ star customer experience with Truck City Ford will continue into the future.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car/truck buying experience in 49 years.

By jlwpac on 9/5/2018 at 9:59 PM. Helped by Chris (used car manager).

I've purchased 49 cars/trucks in the past 30 years. This was by far the worst experience ever! A deal was made and then after my 9 hour drive to the dealership, they subtracted $1,500 from my trade value. Their "perfect" 2017 F350 was not so perfect. Deep scratch in rear seat, running board coming apart, rear sensor missing. Then, after I bought the vehicle, which I should not have, the GPS and Bluetooth screen cluster failed on my 9 hour drive home. Dealership in NO way tried to resolve my concerns. Tires on the truck were smaller than recommend on door jamb and they would not replace either. Bottom line, we all have a choice where we buy new or used vehicles. Please save yourself some serious pain and misery and go elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Caring and Professional

By Marshall on 8/29/2018 at 11:15 AM. Helped by Elaine.

My husband and I are very pleased with our purchase and the superb customer service. Elaine you ROCK!!! You treated us with respect not just trying to make a sale. She made sure we were satisfied and very attentive to our needs...with no pressure. They double our paperwork and two days later found an error in our favor and reach out to us to fix it. Most dealers would have kept quiet, but their integrity and honesty is above the rest. Thank you, the Marshalls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer at Truck City "Excellent Experience"

By Chris on 8/21/2018 at 3:44 AM. Helped by Andy McCreadie, John Johns, Scott Robinson.

If you are looking for a vehicle and don't want to deal with pushy tactics or impersonal sales people, then this is the dealership for you! This was by far my best experience at an auto dealership purchasing a vehicle I've had. It was a no pressure experience and everything was made quick and simple. No run around or pressure sales. I worked with Andy in sales and John in finance, both were very helpful in making the buying experience pleasant and informative. Great guys! Even the general manager Scott, introduced himself and thanked me for my business. Whether in person or via the internet, I will be going back there on my next vehicle purchase for sure. CH

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Experience

By Happy Customer on 8/17/2018 at 5:31 PM. Helped by Andie McCreadie, Finance.

This was by far my best experience at an auto dealership in the 40+ years of purchasing vehicles. It was a no pressure experience. Andy and finance were very helpful in making it a pleasant and informative experience. I will be going back there on my next truck purchase. I made a mistake and left some items in my trade-in. Staff were very helpful in retrieving the items for me several days after the trade. Thanks again. TH

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time buyer at Truck City

By HillcountryLady on 8/4/2018 at 5:47 PM. Helped by Eddie Haddad, Steven Jackson, Andy McCreadie.

Purchased a new 2018 F250 SD from truck city, visited with Andy, Eddie and Steve, all very nice and easy to talk to. Eddie was awesome, very knowledgeable and took his time explaining all the accessories, etc on our new truck. Steve was most helpful and helping us get the best deal possible on our trade in and making the deal work. Was also awesome in helping us finalize our paperwork. Highly recommend these guys to go over and above to help customers with their purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Wonderful!!!

By cashman on 8/3/2018 at 7:09 PM. Helped by Kim.

By far this is the best dealership around!!! Kim does what he says he will do. We will go back when the time comes for another new Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Buying Experiance

By Freemtd on 7/23/2018 at 2:39 AM. Helped by Andy.

I purchased a Ford Escape form Andy at TruckCity. Andy was easy to get along with . I have purchased several cars in my 59 years . This has been the easiest purchase yet. Way to go Truck City!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Joebob53 on 7/11/2018 at 11:54 AM. Helped by Eddie Haddad, John Jones.

Great experience, Eddie was very knowledgable and helpful. John Jones was also helpful explaining everything. Great deal, satisfied with how things worked out and vehicle we got

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Made me comfortable

By LADYTEXUN on 7/15/2018 at 3:42 PM. Helped by Mike Colgan.

I have only had my truck a couple of days so far and it is exactly what I was looking for. I had purchased 2 years ago from another dealer which left a VERY bad taste in my mouth but Mike made me comfortable, The only problem is I didn`t "kick the tires". I had to buy new tires the next day. YES, I will definitely refer the Buda crew! Thanks Mike and Chris.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respectul and honesty

By cbeth on 6/7/2018 at 7:30 PM. Helped by Joseph (Joe) Bishaw.

I was looking for a truck for my husband. I have always dreaded buying a vehicle. This time I decided to have online quotes emailed to me, communicating by email and phone. Truck City Ford contacted me immediately and answered my many, many questions. Joseph (Joe) Bishaw was so patient with my concerns. It was such a pleasure dealing with someone that treated me with respect and honesty. He quoted an excellent price, located the truck I wanted and had it sent to their dealership. We picked it up the next day. My husband loves his new truck. Thank you Joe and Truck City Ford. You are the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim Hayes

By George000 on 5/31/2018 at 1:31 PM. Helped by Kim Hayes.

Kim was extremely helpful and there was no pressure. He worked with us in getting the best vehicle for our needs and at a very good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jennifer Odom and the Super Crew

By Lee Bukstein on 5/23/2018 at 12:52 PM. Helped by Jennifer Odom, Zach Hale.

Jennifer Odom took over from Zach Hale to get me into the vehicle I needed and wanted. Trust was established, and that's a big deal. All of the folks in new and used sales were supportive. While it takes a while to get through the standard processing for sale and loan, I was not just left to drift off in my waiting room chair. I felt transported back in time to the small town dealership that would encourage high school kids to come in and look at new cars coming in and talk to you about what you were doing in the scout troop, where you were going for college or, most importantly, who was going to ride in one of the dealer's convertibles in the homecoming parade. I felt like a connection was being made, a relationship was being built, not just a sale being racked up. Something I hope to be a part of sustaining now. I have never been a Ford buyer in the past, but Leif Johnson's excellent reputation in this community was well-served by what I experienced. Thanks again Lee Bukstein

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super place to shop for ones automotive needs

By fieldmedics on 5/17/2018 at 8:37 PM. Helped by Ellaine Eubanks.

I just want to say that buying a vehicle from a dealership has been one of my worst nightmares. I hate pressure sales, and I can't stand being hovered over like buzzards on carrion. So, I was not feeling good when I came into Truck City Ford, but I would soon find myself feeling quite well about the place in no time. The salesperson Ellaine was wonderful. She was not pushy, and was very respectable. She answered all my questions, and the whole process in purchasing the car was by far the fastest deal I have ever had, and what was even better was the fact that they knew that I was wanting to deal with my bank, but found me something that was a far better deal. So I can say without a doubt that I will be shopping here again in the future. Thank You Ellaine! Your AWESOME!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only Dealer I would trust!!!

By TEllisgeorgetown on 5/9/2018 at 12:48 PM. Helped by Wesley Staton, Sales Manager and Sales Staff.

I have purchased over 6-7 Vehicles from this dealership over the last 15 years. From that first day I walked in the showroom I was treated with respect and honesty. You only have 2 things in life that make a real difference, one is your word, the other is your integrity. Wesley my salesman and his support staff at the dealership in Austin and Buda demonstrated this each and every time. I will also say the support from Ford Motor Company providing top quality product only adds to the benefit!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By warrenwj on 5/7/2018 at 5:49 PM. Helped by Andy McCreadie, John Jones, Eddie Haddad, Cody.

My experience buying a new Transit was excellent. The worked with me all the way, and were very honest and open about exactly what was going on. Andy McCreadie and John Jones, along with Cody and Eddie Haddad, were easy to deal with and thorough.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

used car sale

By mw on 3/27/2018 at 11:48 PM. Helped by Elaine Eubanks.

Was a very easy experience. Found a car that I wanted to look at which was at their north Austin lot. The brought it to Buda on spec. as I was not committed to do anything but look. The car was what I could work with and the price was well within the fair market value (true car value) as an excellent deal. Bought the car. Elaine was very helpful and a good person to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Truck city!

By rmont on 4/7/2018 at 11:12 PM. Helped by Eddie Haddad.

I recently purchased a 2018 F 150 from Truck City. Eddie Haddad is a great salesman. He was very informative, able to answer all my questions, and presented different options that might interest me. He provided the lowest price up front, no back and forth games, and no pressure. After my purchase he took the time to walk me through all the vehicle's features and made sure I was completely satisfied before driving off. I recommend Truck city and especially recommend Eddie, be sure to ask for him if you are looking for a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By mark.kuykendall on 4/2/2018 at 12:24 PM. Helped by John in finance..

Eddie Hadad went out of his way to make sure we were happy. Very prompt, honest and informative. I never felt like I was being pressured. Got a fair price on my trade in. Good price on the new vehicle.

I would recommend this dealer.