Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truckmasters Phoenix - Great Service & First Time Buyer

By Jshover75 on 9/24/2016 at 1:06 AM. Helped by David Harvey & Lance.

I contacted David Harvey at Truckmasters for my 19 year old son who is a first time car buyer. My son kept bugging me about getting an auto loan but I wasn't sure how to go about getting him into a loan without a co-signer, very little down, lack of credit history but with a decent interest rate. My son has good credit but it's new credit so I didn't want a dealer to send his credit ap to 15 different lenders. David talked me through the process, explained they work with several lenders with great first time buyer programs and felt that one in particular might be a good fit. I felt confident that Truckmasters would take care of my son so I sent him in – after all we are not obligated to buy anything . We were shocked that the loan approval came back with 4.5%. They had the bank approval already at set terms so we didn’t need to worry about anyone calling us later and saying the deal didn’t get approved or they needed more money down. Truckmasters did everything they said they would. It helped that we did not expect a first time car buyer to walk out of there with a $50,000 lifted truck but Truckmasters (David & Lance) got my son into the perfect starter truck with only 60,000 miles. Perfect first truck at a low payment and something he can customize himself or pay for a year and then go back to Truckmasters with a trade in. Car buying experiences are never fun or easy but Truckmasters really did make it a smooth process. It made Mama happy and they took care of my son.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest.

By robryan2509 on 8/7/2015 at 6:15 PM. Helped by Mia.

I purchased a GAP policy through them 9 months ago. The loan was paid off and I cancelled the policy. They took forever to cancel the policy and refund me my money. The amount refunded was $103.91 short from what the issuing company sent to them to give back to me. Ironic that the person who 'handles' the refunds is never there. Avoid them at all costs.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Way to go Truck Masters Team

By deeaddie on 1/24/2015 at 4:32 AM. Helped by Lamar.

We just purchased a 2011 Ford F 350 from Lamar our salesman at the Truck Masters on Indian School. First, let me say our salesman Lamar was awesome!!! He even took us to the Bell Road Dealership to make sure "we" got what "we" really wanted. The rest of the team at Truck Masters was super too! My husband and I hate to go buy a new vehicle because of being put in a little cubicle and pressured by sales managers or finance managers into buying a vehicle. Truck Masters never made us feel pressured and actually treated us like human beings! We would recommend Truck Masters to anyone who is looking to purchase a vehicle and wants to be treated with respect! Also, the Head Mechanic was very knowledgeable about the vehicles. Great Job to the Whole Team! Thanks again, Rick and Denise

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer

By Myesha on 8/29/2014 at 2:14 AM. Helped by Paul.

They were great. They were able to work with me to stay within a comfortable budget especially with me being a first time buyer. Thanks again.

I would recommend this dealer.