Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most-Excellent Client Advisor -- Nicole Nason

By lizz7000 on 3/11/2019 at 10:10 PM. Helped by Christavo Sousa -- professional, real and super business savvy..

I had the greatest experience at Tulley BMW of Manchester and that is due largely in part to Client Advisor, Nicole Nason. We began communicating by email. I had specific requirements, both financially and aesthetically that I wanted met before buying another car. Nicole never tried to steer me away from what I looking for in a deal. On the contrary, she exceeded my expectations in both areas, and as a result, I bought a beautiful, sparkly blue BMW. She is professional, business saavy and listens to your requests. She fulfilled every one of them with such integrity. I highly recommend anyone who wants to buy a BMW, reach out to Nicole. You will be happy that you did.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By The Elliott family on 2/11/2019 at 6:15 PM. Helped by Byrce,Dawn,Dan,Christavo.

My husband and son and I went to Tulleys BMW in Manchester, NH on Sunday 2-10-19 after finding a car that I was interested in online. From the moment we walked and we were greeted by Bryce and we told him why we were there wanted to try the car out he got the keys pulled the car out front and had us climb and take it for a spin. Then we came back and was greeted by Bryce,Dawn and Dan. Dan was out sales guy he was very nice and so easy to deal with. As was Dawn and Bryce. Then we made a deal and sat with Christavo business manager which went very well. The exerience was the best we had ever had in all the years of buying vehicles. We will forever be BMW buyers moving forward and will return to Tulleys in Manchester for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dawn Jellow

By grpqtt on 11/17/2018 at 9:41 PM. Helped by Dawn Jellow.

If you’re looking to be treated like as if you’re family, look no further than Dawn Jellow at Tulley. TEN STAR RATING. Seriously!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing Delaership ! Tully BMW Manchester

By AWEL2012 on 7/28/2017 at 11:45 PM. Helped by Dawn, Chris, Ryan.

We just purchased our 3rd BMW from Tully Manchester. The quality of the sales and service people keep us coming back. Dawn is absolutely amazing as are Chris, Ryan and team, simply the best! Very Knowledgeable, thorough, professional and relentlessly concerned with ensuring that you find the right car and continue to exceed every expectation including the entire purchasing process. This is the team and dealership to buy a BMW from if you are in the market. 5 stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent,

By Bmw335 on 5/26/2017 at 2:20 PM. Helped by John.

Vehicle was thoroughly gone through in service center. I was invited out to shop to go over the vehicle on the lift and shown what repairs where recommended and why by the technician. Very helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Biggest crooks on the planet

By Wires1999 on 10/27/2016 at 9:41 PM. Helped by Shawn.

These crooks will try and find the smallest thing wrong with your car and try to charge you astronomical prices. Went there for a simple state inspection on a car with 100k on it and they came back saying it needed over 5000 in repairs. 1000 for a oil pan gasket, 900 for two rear shocks, etc. Then they claimed It failed inspection because the control arm bushings needed to be replaced to pass for another 1000. I originally went there to have a drivers side air bag replaced and now the air bag light is on. Never again. ps, took same car to another garage and there wasn't anything wrong with control arm bushings.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Toddismyhero on 9/28/2015 at 10:17 PM. Helped by Todd.

I have only had my BMW for a year. I had purchased my pre-owned (not certified) 3 series from a non BMW dealer with only 29k and have had NOTHING but problems.. I also purchased and extended warranty that had not covered the work needed to be done. THANKFULLY, Todd from Manchester BMW was a SAVIOR! He went above and beyond in my opinion to take very good care of me even though I had never taken it to his dealership for work and I did not purchase it there. It was just out of original warranty and they covered most of the cost to replace the fuel tank. It cost me far less than it should have and they did an amazing job. Todd also called me to have me come back while they had the vehicle to put me in a 2016 4 series which made not having my vehicle a blessing. It was a great experience. I got my car back with more gas than I had left in it. If Todd sold cars I would have bought a brand new one. He was the most sincere person I had dealt with at any dealership. Will definitely service my BMW there again and I will service the next one there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By BluemanFro on 9/19/2015 at 6:39 AM. Helped by Todd.

The service manager Todd sat across the table and informed me that Tulley BMW doesn't honor the service agreement or the warranty. The scam is that BMW North America cant make them honor their service contract, so the BMW warranty is useless. Call BMW North America(1-800-831-1117) and ask them what you can do about Tulley BMW not honoring their service agreement- the answer is NOTHING!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Laura on 9/18/2015 at 5:23 PM. Helped by Dawn Jellow, Matt Trembely.

Since I have purchased my 2011 BMW in February from Dawn Jellow. I have had nothing but great service for anything I needed. I brought my car in a couple weeks ago to fix a cup holder and everything including getting the rental was painless at Tulley. Matt Trembely took great care of us, keeping us in the loop on what to expect. I strongly recommend Tulley BMW of Manchester!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Above and Beyond and on a Saturday!

By pgladding on 8/27/2015 at 7:28 PM. Helped by Todd Seeley.

I was driving from VT home to RI on Saturday, August 22nd when I had a low tire pressure problem. Thanks to run flat tires I was able to limp to the nearest dealership. However, Tulley BMW Service department in Manchester, NH was about to close at 1pm on a Saturday. I called and spoke with Todd Seeley in service. He agreed to stay late and also keep a service tech available to try to help me. Todd is the very best example of "can do" customer service I have run into in a long time. BTW, they ended up needing to replace two tires and stayed until 2:30pm to ensure I was safe to drive back to RI. Had Todd and his tech not stayed I would have been stuck until Monday. Exceptional Service Experience! Thank you!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst BMW Dealership

By Memhas on 8/24/2015 at 5:35 PM. Helped by Todd.

Is your time worth very little? Good - then you have plenty of fun getting frustrated and annoyed in dealing with the service department at Tulley BMW of Manchester. One of the WORST experiences in BMW service department ever. WARNING! DO NOT ENTER!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to purchase a BMW

By suemoe on 6/25/2015 at 8:16 PM. Helped by Dawn Jellow is an awesome person. She went over and above to help me find my BMW..

Dealership was very courteous and generous with their time. Great experience in buying a car. Dawn Jellow is a very experienced sales person. She is well versed in knowing all about a BMW.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid Tulley's service department!!

By graciela blanchet on 9/20/2014 at 1:42 AM. Helped by no idea.

This is my 3rd BMW and I normally get the car service at the Wilmington, DE BMW where I was vacationing in New Hampshire when the car broke down with a "communication" error. It was towed to Tulley. The service people did not call for 2 days. When I called to asked the status of the car they indicated they had left messages, must have been to the wrong phone number. The mechanic told me that I needed a new battery, an oil change, new spark plugs and that the engine gasket was leaking. The spark plugs where changes a week ago, the oil changed only 1000 miles back with synthetic oil and the engine gasket was changed in December 2014. When I share these dates , the mechanic argued that my regular BMW service did not clean the engine gasket properly, etc. At this point they had run a 1200$ repair bill but failed to address the reason for the service which was module communication failure. Instead they were busy changing new spark plugs, redoing a recent oil change because the filter was not BMW and installing another engine gasket that was changed last December and was still under guarantee. In addition, they would not start addressing what was wrong with my car unless I agree to buy a 395$ battery and I agree. The next day a secretary called to let me know that the car was ready. She had no idea what the problem with the car had been and failed to addressed whether the engine gasket leaking oil was addressed. For the last 15 years I owned only BMW's and so far was very satisfied with the service and treatment that I had received at other BMW service departments such as Wilmington DE, NYC and Boston. Tulley service was a very bad experience. I would not recommend.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Traded my wife's BMW 535xi for a BMW x5 and she is...

By jeffgaudette on 12/4/2013 at 4:44 PM. Helped by John Steele.

Traded my wife's BMW 535xi for a BMW x5 and she is very happy. Sale and negotiation were very professional. Also have my other BMW serviced here and service team is excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Every member of the Tulley team exceeded my expectations...

By greenl on 11/12/2013 at 12:17 PM. Helped by Zach Kleinberg.

Every member of the Tulley team exceeded my expectations from sales, finance, as well as service. This dealership truly felt like a family owned business and took pride in their vehicles. Upon our arrival to the facility, we had absolutely no intention of purchasing a vehicle. I could understand why BMW's sell themselves, I LOVE my coupe. Although the dealership had a wide variety of cars to select, it was the staff that made this sale. There was a true sense of caring that my expectations were met. Our salesperson contacted me on several occasions to see if I had any questions and was very helpful in resolving these immediately. Kudos to the Tulley Team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dawn Jello, a sales representative with the Tulley BMW...

By rustdove on 9/5/2013 at 4:51 PM. Helped by Dawn Jello.

Dawn Jello, a sales representative with the Tulley BMW Certified Pre Owned Division, was extremely friendly, efficient, and receptive to me the minute I met her. She was not a typical high pressure sales person! Dawn gave me a tour of the entire facility, and made me feel like I was part of the family even before I had officially purchased my X3. I look forward to being a regular customer of Tulley BMW of Manchester for a long time to come. Charles R. Woodbury

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We've purchased a few cars from Tulley over the years...

By lcrandall24 on 9/5/2013 at 8:04 PM. Helped by Dawn Jellow.

We've purchased a few cars from Tulley over the years and they remain consistent every time. There service, follow up and responsive time in accommodating customers is impeccable. We worked with Dawn Jellow this time, she was thorough, friendly, responsive and educated us on everything along the way. I would recommend the dealership and the staff to anyone looking to be taken care of in a fair and professional way !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service was good, quick & thorough, salesperson...

By aileengrimes on 8/15/2013 at 3:05 AM. Helped by Dawn Jellow.

The service was good, quick & thorough, salesperson appears sincere, not just to get a quick sale. The price was decent , process was smooth. We look forward to enjoy our pre-owned BMW. I would highly recommend Tulley BMW to our friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gina Whitney was very informative and took the time to...

By Tigg929 on 8/22/2013 at 1:32 AM. Helped by Gina Whitney.

Gina Whitney was very informative and took the time to show me all of the dashboard of my car. My previous car ( 2006 BMW)consultant went through very quickly. Gina being a Woman as I am understands looking through my eyes. When I told her how I could not get the car phone voice command to work she spent allot of time to try to get mine to work (which it did not) and even sent me an Email w/a video attached on how to set it up. She really went the extra mile to make my experience a Positive one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience. They made the purchase of a car...

By cetheroux on 7/26/2013 at 12:14 AM. Helped by Dawn.

I had a great experience. They made the purchase of a car quick and painless. They answered all the questions I had and washed the car and had it ready to go when I went to pick it up.

I would recommend this dealer.