Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3  
Quality of Work
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Amazing Delaership ! Tully BMW Manchester

By AWEL2012 on 7/28/2017 at 11:45 PM. Helped by Dawn, Chris, Ryan.

We just purchased our 3rd BMW from Tully Manchester. The quality of the sales and service people keep us coming back. Dawn is absolutely amazing as are Chris, Ryan and team, simply the best! Very Knowledgeable, thorough, professional and relentlessly concerned with ensuring that you find the right car and continue to exceed every expectation including the entire purchasing process. This is the team and dealership to buy a BMW from if you are in the market. 5 stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent,

By Bmw335 on 5/26/2017 at 2:20 PM. Helped by John.

Vehicle was thoroughly gone through in service center. I was invited out to shop to go over the vehicle on the lift and shown what repairs where recommended and why by the technician. Very helpful.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Biggest crooks on the planet

By Wires1999 on 10/27/2016 at 9:41 PM. Helped by Shawn.

These crooks will try and find the smallest thing wrong with your car and try to charge you astronomical prices. Went there for a simple state inspection on a car with 100k on it and they came back saying it needed over 5000 in repairs. 1000 for a oil pan gasket, 900 for two rear shocks, etc. Then they claimed It failed inspection because the control arm bushings needed to be replaced to pass for another 1000. I originally went there to have a drivers side air bag replaced and now the air bag light is on. Never again. ps, took same car to another garage and there wasn't anything wrong with control arm bushings.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Toddismyhero on 9/28/2015 at 10:17 PM. Helped by Todd.

I have only had my BMW for a year. I had purchased my pre-owned (not certified) 3 series from a non BMW dealer with only 29k and have had NOTHING but problems.. I also purchased and extended warranty that had not covered the work needed to be done. THANKFULLY, Todd from Manchester BMW was a SAVIOR! He went above and beyond in my opinion to take very good care of me even though I had never taken it to his dealership for work and I did not purchase it there. It was just out of original warranty and they covered most of the cost to replace the fuel tank. It cost me far less than it should have and they did an amazing job. Todd also called me to have me come back while they had the vehicle to put me in a 2016 4 series which made not having my vehicle a blessing. It was a great experience. I got my car back with more gas than I had left in it. If Todd sold cars I would have bought a brand new one. He was the most sincere person I had dealt with at any dealership. Will definitely service my BMW there again and I will service the next one there.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By BluemanFro on 9/19/2015 at 6:39 AM. Helped by Todd.

The service manager Todd sat across the table and informed me that Tulley BMW doesn't honor the service agreement or the warranty. The scam is that BMW North America cant make them honor their service contract, so the BMW warranty is useless. Call BMW North America(1-800-831-1117) and ask them what you can do about Tulley BMW not honoring their service agreement- the answer is NOTHING!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Laura on 9/18/2015 at 5:23 PM. Helped by Dawn Jellow, Matt Trembely.

Since I have purchased my 2011 BMW in February from Dawn Jellow. I have had nothing but great service for anything I needed. I brought my car in a couple weeks ago to fix a cup holder and everything including getting the rental was painless at Tulley. Matt Trembely took great care of us, keeping us in the loop on what to expect. I strongly recommend Tulley BMW of Manchester!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Above and Beyond and on a Saturday!

By pgladding on 8/27/2015 at 7:28 PM. Helped by Todd Seeley.

I was driving from VT home to RI on Saturday, August 22nd when I had a low tire pressure problem. Thanks to run flat tires I was able to limp to the nearest dealership. However, Tulley BMW Service department in Manchester, NH was about to close at 1pm on a Saturday. I called and spoke with Todd Seeley in service. He agreed to stay late and also keep a service tech available to try to help me. Todd is the very best example of "can do" customer service I have run into in a long time. BTW, they ended up needing to replace two tires and stayed until 2:30pm to ensure I was safe to drive back to RI. Had Todd and his tech not stayed I would have been stuck until Monday. Exceptional Service Experience! Thank you!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst BMW Dealership

By Memhas on 8/24/2015 at 5:35 PM. Helped by Todd.

Is your time worth very little? Good - then you have plenty of fun getting frustrated and annoyed in dealing with the service department at Tulley BMW of Manchester. One of the WORST experiences in BMW service department ever. WARNING! DO NOT ENTER!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership to purchase a BMW

By suemoe on 6/25/2015 at 8:16 PM. Helped by Dawn Jellow is an awesome person. She went over and above to help me find my BMW..

Dealership was very courteous and generous with their time. Great experience in buying a car. Dawn Jellow is a very experienced sales person. She is well versed in knowing all about a BMW.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid Tulley's service department!!

By graciela blanchet on 9/20/2014 at 1:42 AM. Helped by no idea.

This is my 3rd BMW and I normally get the car service at the Wilmington, DE BMW where I was vacationing in New Hampshire when the car broke down with a "communication" error. It was towed to Tulley. The service people did not call for 2 days. When I called to asked the status of the car they indicated they had left messages, must have been to the wrong phone number. The mechanic told me that I needed a new battery, an oil change, new spark plugs and that the engine gasket was leaking. The spark plugs where changes a week ago, the oil changed only 1000 miles back with synthetic oil and the engine gasket was changed in December 2014. When I share these dates , the mechanic argued that my regular BMW service did not clean the engine gasket properly, etc. At this point they had run a 1200$ repair bill but failed to address the reason for the service which was module communication failure. Instead they were busy changing new spark plugs, redoing a recent oil change because the filter was not BMW and installing another engine gasket that was changed last December and was still under guarantee. In addition, they would not start addressing what was wrong with my car unless I agree to buy a 395$ battery and I agree. The next day a secretary called to let me know that the car was ready. She had no idea what the problem with the car had been and failed to addressed whether the engine gasket leaking oil was addressed. For the last 15 years I owned only BMW's and so far was very satisfied with the service and treatment that I had received at other BMW service departments such as Wilmington DE, NYC and Boston. Tulley service was a very bad experience. I would not recommend.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Traded my wife's BMW 535xi for a BMW x5 and she is...

By jeffgaudette on 12/4/2013 at 4:44 PM. Helped by John Steele.

Traded my wife's BMW 535xi for a BMW x5 and she is very happy. Sale and negotiation were very professional. Also have my other BMW serviced here and service team is excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Every member of the Tulley team exceeded my expectations...

By greenl on 11/12/2013 at 12:17 PM. Helped by Zach Kleinberg.

Every member of the Tulley team exceeded my expectations from sales, finance, as well as service. This dealership truly felt like a family owned business and took pride in their vehicles. Upon our arrival to the facility, we had absolutely no intention of purchasing a vehicle. I could understand why BMW's sell themselves, I LOVE my coupe. Although the dealership had a wide variety of cars to select, it was the staff that made this sale. There was a true sense of caring that my expectations were met. Our salesperson contacted me on several occasions to see if I had any questions and was very helpful in resolving these immediately. Kudos to the Tulley Team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dawn Jello, a sales representative with the Tulley BMW...

By rustdove on 9/5/2013 at 4:51 PM. Helped by Dawn Jello.

Dawn Jello, a sales representative with the Tulley BMW Certified Pre Owned Division, was extremely friendly, efficient, and receptive to me the minute I met her. She was not a typical high pressure sales person! Dawn gave me a tour of the entire facility, and made me feel like I was part of the family even before I had officially purchased my X3. I look forward to being a regular customer of Tulley BMW of Manchester for a long time to come. Charles R. Woodbury

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We've purchased a few cars from Tulley over the years...

By lcrandall24 on 9/5/2013 at 8:04 PM. Helped by Dawn Jellow.

We've purchased a few cars from Tulley over the years and they remain consistent every time. There service, follow up and responsive time in accommodating customers is impeccable. We worked with Dawn Jellow this time, she was thorough, friendly, responsive and educated us on everything along the way. I would recommend the dealership and the staff to anyone looking to be taken care of in a fair and professional way !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The service was good, quick & thorough, salesperson...

By aileengrimes on 8/15/2013 at 3:05 AM. Helped by Dawn Jellow.

The service was good, quick & thorough, salesperson appears sincere, not just to get a quick sale. The price was decent , process was smooth. We look forward to enjoy our pre-owned BMW. I would highly recommend Tulley BMW to our friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Gina Whitney was very informative and took the time to...

By Tigg929 on 8/22/2013 at 1:32 AM. Helped by Gina Whitney.

Gina Whitney was very informative and took the time to show me all of the dashboard of my car. My previous car ( 2006 BMW)consultant went through very quickly. Gina being a Woman as I am understands looking through my eyes. When I told her how I could not get the car phone voice command to work she spent allot of time to try to get mine to work (which it did not) and even sent me an Email w/a video attached on how to set it up. She really went the extra mile to make my experience a Positive one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience. They made the purchase of a car...

By cetheroux on 7/26/2013 at 12:14 AM. Helped by Dawn.

I had a great experience. They made the purchase of a car quick and painless. They answered all the questions I had and washed the car and had it ready to go when I went to pick it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Steele and Nick Poriello are terrific...

By jcollins1006 on 6/2/2013 at 6:29 PM. Helped by John Steele and Nick Poriello.

John Steele and Nick Poriello are terrific representatives of the Tulley Company. John answered, without hesitation, all of our questions, clearly knowing his material through and through. A deal was struck quickly and with none of the silly "haggling" that frequently occurs when purchasing a car. Nick handled all the paperwork in a friendly and professional way. We would definitely recommend John and Nick to anyone looking for a car.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I relocated from Tampa to Manchester in January for work....

By JefferyMaxwell on 3/20/2013 at 10:32 PM. Helped by Service Dept.

I relocated from Tampa to Manchester in January for work. Days after arriving in Manchester I noticed a rather loud whine whenever the heat was turned on. I immediately took my vehicle to Tulley BMW of Manchester and explained the strange whining noise associated with the heater. The service advisor informed me that the air conditioner was likely low on refrigerant and the nether my CPO or Maintenance Program would cover the cost of the refrigerant. I explained that just days prior I was in Florida using the A/C and it worked fine and the whine only happens when the heater is on. He was adamant that the problem was low refrigerant and that he would go ahead and check on the heater as well. The next day I picked up my car after they replaced the A/C compressor and they found no problem with the heater. Less than 24 hours later while driving home from work my car overheated. After being towed to the dealership they finally found a problem with the heater. Turns out the water pump had failed. They replaced the water pump but now I had a strange rattle coming from beneath the car. About a week later the temperature warmed up outside to about 50F. While driving around in the sun that day my black car quickly got very hot inside and when I turned on the A/C it would only blow hot air. So I called to schedule an appointment and was informed over the phone that it was too cold and that the air conditioner is not designed to work in such cold temperatures. About another week went by and it then it warmed up for a few days and once again I found myself having to drive with the windows down because the vents would only blow hot air. I scheduled an appointment with Tulley to have the rattle and A/C look at. They found that there was a crack in one of my refrigerant lines to the A/C compressor and that the rattle was coming from one of my catalytic converters. They replace the refrigerant line and informed me that since the catalytic converter had a dent it would not be covered under warranty and that the cost would be $4,200. When I got home I looked under my car to verify the dent in the catalytic converter. The dent appears to be caused by vehicle lift arm that was likely swung under the vehicle during service. I won’t recommend Tulley BMW of Manchester to anyone!

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

I traded in my x3 of 7 yrs and was excited to get a new...

By Koozie123 on 2/13/2013 at 3:51 PM. Helped by Dawn Jellow.

I traded in my x3 of 7 yrs and was excited to get a new BMW. I was advised I was approved and was asked to leave and get money agreed upon for down payment and return at 4pm for pick up and sign finsl psperwork. Two hrs after I left I got a call from someone I never met at the location , not my sales rep Dawn saying sorry your not approved anymore? Three days went by now my sales rep Dawn finally calls me over and over emails as well oh your approved now? She said payment only went up less then twenty dollars come fown etc... I get there payments went up almost 50 dollars. I did get the car after emotional torment . I left and a warning light came on, i called next day and was advised it was because it was cold. The light stayed on for days and the car drove awful. I drove to manchester tulley to get light off and they said theres a nail in rhe tire please pay 300plus dollars? I took my car to a local trusted honest shop ... They advised me that the nail was lodged in and had been for quite some time. The shop helped me out not Dawn. The following day the car is leaking oil in my new garage, turns out something broke and it needed replacement... Still no word from Dawn. In fact she walks by me several times like I don't exist .The week after that the trunk wont open, it's our first dnowstorm and my scraper stuck in the trunk for weeks they need to order a part. I made several trips to service the first month i owned my 328. The service department was AWESOME. However i was repeatedly ignored by Dawn and I felt like i was not important to her anymore because the sale was complete. Dawn advised me this car was great in the snow and that she too had kids and it was perfect. I wanted a new x3 and felt bullied into the used 2011 328. Lastly her words to me in an email were and i quote " ya know melissa this wasn't a huge money maker for us". I traded in the lease into the Nashua Tulley three weeks later , got a new x3 and was treated Like a human being, I akways used the Nashua Tulley but went to manchester for convienance, it turned into anything but. Dawn did ask me to fill out the survey she was to email me however I never received that email which didn't surprise me but the sales rep in Nashua did send me that email... And i am grateful they did because i was able to gind this website and I can finally post my concerns for people who will listen and appreciate the situation.

I would not recommend this dealer.