Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.4  
Price
4.5  
Quality of Work
4.6  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Price, Great Service

By Cutlerheman on 8/31/2017 at 5:04 PM.

As you would expect from a family owned dealership, the staff at Tulley Mazda were very friendly and knowledgeable. They helped me every step of the way and answered all my questions while purchasing my used vehicle. As the title of this review states I purchased the used vehicle at a very reasonable price. What I believe makes Tulley Mazda stand out among other dealerships is their customer service. The day I picked up the vehicle, I had discovered that there was a nail in one of the tires when I arrived at work. Without question Johnny K the sales rep I worked with told me to bring it into their service department and they would take a look. Unfortunately, the tire couldn't be repaired and required replacement. With the help of the Sales Manager John and the service department I was able to get a new tire put on the vehicle that day!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Bigoff on 3/10/2017 at 12:28 AM.

The staff was very professional and helpful. I traveled from Connecticut to buy I will buy again from Johnny k. He is a very helpful salesperson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Tulley Mazda!

By NPaul79 on 3/9/2017 at 9:46 PM.

The folks at Tulley helped me narrow down my choices for a new Mazda, and once I decided, were able to quickly get me on my way. The whole process went smoothly, including arranging financing. Being able to get maintenance done Wednesday evenings is a plus. I definitely recommend car shopping at Tulley!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Magnificent

By Richard Hinch on 3/5/2017 at 1:21 PM.

Johnny K. sold me a new CX-5 in February and I would definitely purchase another car from Johnny K. and Tulley Mazda.. Thank you. Pat

I would recommend this dealer.

Overall Rating

3.3  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price

I was unimpressed

By AMotorHead on 2/9/2017 at 4:25 AM. Helped by Katherine Emery, Matt Ryan, Bill Bucklin.

I had already decided that I'm buying a Mazda3 Sport Hatchback with a manual trans. These guys had one & I engaged internet sales for upfront pricing and verifying availability. I scheduled my appointment on a weekday as the dealership is along my commute. I arrived for my appointment, which was 1 hour before close, to no one is expecting me nor having the car I inquired about ready. Matt had hunt down the keys, then find the car which turned out was parked over in the BMW lot. Looked the car over and skipped the test drive as I didn't need to. I said I'd take it if we could agree on price. Matt pulled up the price I was offered via email and I asked if they would be willing to match a competitors price. He said sure so I gave them price I was offered, which was $300 less & said I'd buy the car today if they could match it. Matt asked who the competitor was; I refused to say but he guessed correctly anyway. Matt returned with the sales manager, Bill who started breaking down Tulley's price. What really surprised me was after Bill completed his price break down. He proceeded to tell me that the competitor's price, was a lie because they are an untrustworthy, establishment. Bill accused them of withholding fees which would be added on, ultimately increasing the originally quoted price up to invoice. Bill even used the term unethical practices... The irony here, was that Bill's defamation of his competitor was in itself unethical. So that in a nutshell was my experience at Tulley Mazda in Nashua. Your mileage will vary...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

MX-5 Miata

By newcar on 6/23/2016 at 1:07 PM. Helped by Michael Barbacano.

We first visited Tulley Mazda a little later in the day than we had planned. Michael Barbacano came out to the lot and greeted us as we were looking over the selection of MX-5s, and despite the hour, offered us a sit down and a test drive. He was very knowledgeable and enthusiastic about the car, as well as his ability to help us through the purchase process. We returned to Tulley to continue getting to know the MX-5, and Michael was again very friendly, helpful and enthusiastic. He really knows his cars! He arranged our second test drive so we could both get familiar with the car. In the end, we went a different way, opting for something a little larger with a little more storage space. We called Michael to let him know and he was both gracious and seemed pleased we found the car we were looking for. In all of our dealings with Michael, we were made to feel as though our needs were his primary concern. We did not get the treatment, or should I say “The Treatment,” that we received at other dealers. Though we did not purchase, we do highly recommend Tully and specifically Michael Barbacano.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive

By Larry P. on 5/5/2016 at 2:01 PM. Helped by Johnny K. Anthony Lake.

Excellent selection of vehicles to choose from .Purchased vehicle with options I was looking for. Johhny K. was very helpful in explaining the different options and how to access the options.Anthony Lake in finance explained the financing in detail and did not oversell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth First Car Purchase

By dpatel91 on 4/26/2016 at 2:22 AM. Helped by Mike: Sales Rep. Anthony: Finance.

Recently bought a Mazda3. Staff was super helpful and supportive through the process. Mike was the sales rep and he was Awesome!!! Highly Recommend him!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tie rod recall

By Bill64 on 4/21/2016 at 1:09 PM. Helped by Na.

Car had recall work on front end and delivered the car back out of alignment...don't use this dealership!!! Insinuating the car needed an alignment for the recall but never informed me. So this free recall is costing me $90 for an alignment..I don't think so!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

AMAZING CUSTOMER SERVICE!!!

By Lisa Bourassa on 3/24/2016 at 2:23 PM. Helped by Johnny K..

Tulley Mazda is AMAZING! Customer service is top notch!!! Johnny K. sold me a CX-5 in September and I would definitely purchase another car from them. HIGHLY RECOMMEND them and HIGHLY RECOMMEND you go see Johnny K!!! Other reviews say, "Like Family"...and that is very true! They continue to exceed my expectations!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY RECOMMEND!

By Zoom zoom! on 2/20/2016 at 4:13 AM. Helped by Mike Barbacno , Anthoney in finance.

cant say enough nice things! the people at Tulley were amazing! Friendly, no pressure. I went from completly freaking out over an unexpected car loss to the proud owner of a new mazda in 24 hours. 2 thumbs up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Like family

By straight up the hill on 12/11/2015 at 7:32 PM. Helped by Quentin.

Very down to earth people. They did everything to try & make us happy, & they succeeded! Gave me a great discount on my new 2016 CX-3 Mazda Touring & gave me a good number for my trade-in. They even drove my SUV to my home because I lived a ways away. I could go on & on about all the good stuff pertaining to this car dealership. Quentin my salesmen was so professional but yet down to earth/funny! I will be recommending my family, friends & strangers to Tulley of Nashua. AWESOME people, AWESOME place!! Thank you Tulley!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Went looking for a used car and fell in love with the CX-3

By RoseD on 11/23/2015 at 5:47 PM. Helped by Johnny K. Anthony.

I was looking for a dependable used car and two family members recommended calling Johnny K at this dealership. I called, had a detailed conversation and two days later arrived to test drive some cars. While waiting for the first car to be brought around I wandered around the showroom and discovered the brand new Mazda CX-3 and lost all interest in looking at any other cars. A couple of hours and a test drive later, I had my car. Johnny K was fair, above board and took the time to explain my options, introduced me to Anthony in the finance dept. and kept in contact with me by phone during and after the purchase. He was very thorough, explaining all of the ins and outs of the car. When I brought the car in a few days after purchase to get a sticker, I was met by friendly, professional service dept. staff. I counted about five of them. My impression was that this business strives to set a consistent tone of high customer service throughout all departments.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST Experience EVER!!!

By MazdaGuyy on 10/9/2015 at 12:43 AM. Helped by Johnny Kwiatkowski, Joe Cordaro.

First of all, I had first visited multiple other Mazda Dealerships in the area to see which dealership would offer me the highest trade-in value on my used vehicle. Let's just say Werner Mazda and also Quirk Mazda offered me both around $2,500 less on my trade-in vehicle than Tulley Mazda quoted me! How is that even possible??? Please Tell Me!!! So right away of course, I decided Tulley was my go to dealership. I walked into the GM showroom and was instantly and politely greeted by Joe Cordaro, the Sales Manager, and we chatted briefly and then brought me over to the Mazda showroom and introduced me to one of the Mazda Sales Employees , Johnny Kwiatkowski, who I can truly say provided me with the most stress free vehicle purchase I have ever experienced in my entire life. They had the EXACT vehicle I was looking for, and conviently it was actually right next to his desk in the Mazda showroom... it was all smooth sailing from then on. I would 1,000% recommend Tulley Mazda and just the Tulley Automotive Group in general to all of my friends and family. For all the people leaving negative reviews, you must have caught them on a busy day, because this was EASILY the best and stress-free environment dealership that I have ver visited. I will surely be back for my next Mazda, again thank you to Johnny Kwiatkowski for the most relaxing and stress-free purchase ever. If you are looking for either a New or Used Mazda, I would recommend visiting or at least giving Johnny Kwiatkowski a call to see what he can offer you, he is the best !!!! Thank you AGAIN : ) : ) : )!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A shocking experience..

By Stilrize on 6/17/2015 at 4:08 AM. Helped by Monica, Carl Ingraham, Joe Cordaro.

I am not one to go on the Web and hate on someone or a company, but this place needs to be called out. This is actually my first time writing a negative review on anything, and I usually don't pay attention to reviews. But I probably should have paid attention to the 1 star reviews this place got before we went there. Literally, the worst dealership I've ever experienced. The people who gave 5 stars are either employees faking the accounts, or customers that are not aware of what customer service should be. The only positive I can say is that I had a pleasant experience speaking with Monica in the Internet sales department when I originally called the dealership, but other than that, my wife and I came in contact with someone we had to hunt down to greet us (even though we had an appointment), and a random sales guy named Carl Ingraham who quite literally was the single worst salesman I've ever seen. The person who greeted us walked us to a waiting area, said "hello, nice to meet you, Drew, follow me" and completely ignored my wife. Great start. We sat down, and the sale rep who said they would be there for our appointment and had our whole story plus all info was not there. So we get stuck with this guy Carl. We sit down and explain our whole story, what we want to trade and what we want to get into for a new car. We asked to take a test drive, he looked at his inventory and said "What you want isn't here unfortunately. How about we just wait and see what the value of your trade is gonna be before we do anything. Let's not waste each other's time." Wow dude, you really want my business!! Eventually, after sitting there killing time talking with him awkwardly, he gets up, goes and gets the paper the used car manager gives him for a quote on our Cx9. He comes back. He says, "you might wanna keep your car for awhile, you ain't gonna like it." He tells us the value, and we were shocked since other Mazda dealers in the area we visited prior came above that by at least a few grand. And this is supposed to be one of the biggest Mazda dealerships in new England! We of course tell him that. He replies with, "Well, you might wanna take them up on that offer!" He then stands up, shakes our hands as we're saying "ok?" and tells us our car is out and to the left. "Have a good day!" he says. My wife and I were in such shock that it literally took us all the way until we got home to realize what craziness just happened. I figured I'd call Monica the next day since she was the original one I talked to. She was just as shocked as I was. I did not want to get her in the middle of it, so I asked her to transfer me to the sales manager, Mr Joe Cordaro. Apparently, Carl was notified that I wasn't happy, and decided to cover his behind and lied to the manager and Monica about what transpired, saying that we left and we didn't give him a chance to see what he could do for us! That was to be expected. Anyway, Mr Cordaro decided he would just let me vent and hear my side of the story when he conveniently called me back. I'd say he did absolutely nothing for me. Didn't tell me to come in so they could remedy the situation, didn't apologize or seem concerned at all, didn't seem like he wanted my business and or wanted to make sure we didn't go to a competitor over them... Nothin! He of course said he would look into it. I haven't heard anything back. Seriously people, save yourselves a horrible experience. I dug around and went in person to 3 dealerships that will treat you way better. North Shore Mazda is on the top of my list, and will be who we trade with and lease with (oh ya, they're giving us 5K more for our car than Tulley), Lannan is decent, and Quirk is good. Thanks so much for the pleasant experience guys!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

no service

By yourkiddingright on 4/12/2014 at 1:28 PM. Helped by none.

One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowledge you. That was not the case at this dealership. I spent half an hour in the lot looking primarily at cx-5s. Even looking at the ones just outside the showroom window didn't get any salesman's interest. I did have one salesman walk past us and say hi. Never saw him after that. Going into the showroom didn't result in any service either. If the most service you can get is "hi", clearly they aren't interested in selling a vehicle. I will take my business elsewhere. I have had poor service before while looking for a vehicle, but this was by far the worse!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We bought our 5th and 6th new Mazda's from this south...

By rickelverson on 2/1/2013 at 11:42 PM. Helped by John Peavey, Joseph Cordaro.

We bought our 5th and 6th new Mazda's from this south Nashua, NH dealership on 1/31/2013. We got great pricing and were treated as valued and loyal customers in our purchase of a new 2013 Mazda CX-5 touring edition and a new 2014 Mazda6 touring edition. We paid thousands less than expected! Awesome dealership for both sales and service. Great thanks to John Peavey and Joseph Cordaro.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tulley Mazda made the whole buying process a breeze. ...

By ivy8989 on 1/11/2013 at 10:10 PM. Helped by Johnny K.

Tulley Mazda made the whole buying process a breeze. Johnny K was great to work with, and we are loving our new CX5. I would definitely recommend it!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

MY overall experience with Tulley was that of very poor...

By Mazda3082012 on 1/10/2013 at 11:10 PM. Helped by n/a.

MY overall experience with Tulley was that of very poor customer service, no follow through, dishonesty, and disregard to customer complaints. I'm sure I can't speak for everyone in the dealership, after all one of the sales managers was very helpful. However,upon purchasing my new car the dealership did not give me more then one set of keys to my vehicle. Following up with them to resolve the issue has been a total slap in the face. One simple little task seams to be overly complicated for them and for the most part I've received nothing but attitude; especially from the service department. And to top it all off, they called me to tell me that if the key that is mailed to me gets lost that it'll be my responsibility and I'll have to pay for it myself...yet, it's the dealership that made the mistake and it's becoming my fault and responsibility to get an additional key for my 20k purchase. In addition to the key fiasco, I was told my first service 5k maintenance was free only to find out that the Sales Rep misinformed me and that they'd do me a favor and give me 50% off the service....seriously!? I was the one misinformed, and for such a small price shouldn't they have followed through with the mistake the Sales Rep made? The dealership was great to me when selling me my Mazda,and at first I was really excited to work with them. Unfortunately, once I signed the papers it’s been nothing but multiple issues of unsatisfactory customer service and I haven’t even owned my brand new car for more then a year. Totally disgusted.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

I worked with Jeff to buy a new car, and he was very...

By JaimeBaker on 12/14/2012 at 6:13 PM. Helped by Jeff.

I worked with Jeff to buy a new car, and he was very friendly, honest, and most of all: not pushy. He worked with me to get an acceptable price on a new car, but I wasn't thrilled with the final price.

I would recommend this dealer.