Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.6  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Bait n Switch

By AndreSchwartz on 9/30/2017 at 3:49 PM. Helped by Dominique, Joe the sales manager.

Found a new Hellcat Charger they advertised on cars.com as well as their website. After numerous calls to this dealership and promises of follow ups from the sales manager, a full week later and daily phone calls, I still wasn't able to confirm their advertised price. Spoke to Dominique, two Joes, two receptionists and multiple other salesmen. Not a single person was able to confirm so much as the price on the car. This being the most expensive car on their lot, it boggles my mind as to how they are able to stay in business. Ready to buy the car, needless to say I will be taking my business elsewhere. Total waist of time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible customer service

By frustrated on 9/7/2017 at 2:05 PM. Helped by Carl.

Customer service was horrible, the guy acted like i was bothering him. Put me in a jeep made me call my bank then told me i had to pay MORE even after the deal was made verbally anyway. Not to mention when u walk in to to ask questions they take your keys and leave you sit for TOO long HORRIBLE EXPERIENCE would not recommend this place to my worst enemy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT EXPERIENCE!!!

By bporch92 on 8/25/2017 at 1:49 PM. Helped by Mark Ciallella.

Went in to the dealership and was immediately greeted. Felt welcome from the start!. Mark was awesome! He showed us what we went in for and all our options and when that didn't work for us he was able to show us a vehicle we didn't even know we would love!! I am so happy with my purchase. Most people would have given up, but he went to bat for us and was able to get us a great deal we couldn't pass up!! I would certainly recommend this dealership and specifically Mark Ciallella to anyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!! - Marc W

By Marc Whitehouse on 8/1/2017 at 11:41 PM. Helped by Ciallella, Mark.

Mark Ciallella at Turnersville Jeep went above and beyond to get me the Jeep Wrangler I've always wanted. I went in to look and after talking with Mark I drove out with a brand new 2017 Jeep Wrangler Unlimited. I'm a glad he was the first salesman I came across. I look forward to going to Mark for all my future car buying experiences and will definitely be recommending him to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Cathleen on 7/26/2017 at 9:26 PM. Helped by Juan and Mike (finance?).

Went to price out jeep wranglers. A salesman and Juan came out and assisted us. He was very patient and persistent and willing to work out a price that was right for us. We purchased, unexpediatly a new jeep. Juan was awesome! I would definitely buy from Turnersville dodge again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark Ciallella at Turnersville Jeep is the best!

By Mary P on 7/20/2017 at 12:34 PM. Helped by Mark Ciallella.

Mark Ciallella at Turnersville Jeep is the best!! He went above and beyond to make sure that I left happy and in the Jeep that I love!! He's a solid good guy and I look forward to going to Mark for all my future purchases. Thanks Mark! Mary P.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I received excellent service. Would purchase from here again

By msjeepforlife on 7/4/2017 at 11:38 PM. Helped by Mark Ciallella.

My sales person was excellent. The service i.recevied was excellent. Would recommend this dealership to others. Would differently use them again. My sales person Mark Ciallella has to be the best sale person that I ever met. . Rita M. Harris

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great dealership awesome salesman

By Lturk1978 on 6/23/2017 at 5:57 PM. Helped by Juan Urbina.

This is my second time in a year and a half dealing with Turnersville Jeep. I got a great deal the first time around. Traded my Renagade in early and purchased a Jeep Wrangler 4 door. My salesman this time around was Juan Urbana. Great guy, super nice and really worked with me to get me what I needed. Definitely will continue to deal with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By TracyB on 6/8/2017 at 3:00 AM. Helped by Mark Ciallela.

Mark Ciallela was very knowledgeable on the vehicles they had in stock. He took notice of me checking out one of the Jeep Compass' and he took time out to answer all the questions I had. We went on a test drive together of a brand new (like 5 miles on the car) Compass trailhawk and I loved it. I scheduled an appointment with him the next day and came to get my Compass!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude. Scheming. Con-Artists

By Moodys on 5/28/2017 at 11:50 AM.

I saw a beautiful truck that I was interested in online. I came in only to have salesman openly tell me that the internet price is a lie they tell to raise their exposure online and get unsuspecting customers to come in. They tried to charge me an extra 2000$ because it was certified and customers pay the certification of the vehicles. Then when they found out I was financing through my credit union they flatly told me they weren't making enough on the sale and didn't want my business. Terrible dealership. Try Matt Blatt they are sooooo much better!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience!!

By Tdjimi on 5/27/2017 at 2:04 AM. Helped by Mark Ciallela.

Got me the truck I wanted and for the price I wanted!! Any issues or questions I had where taken care of Mark Ciallela thank very much!!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Worst experience at a dealer

By Haus on 5/20/2017 at 5:36 PM.

Went in knowing what I wanted. Made the deal.paid for car with a bank check and was made to wait till funds cleared to take delivery while others can get spot deliveries meaning they can leave with car and come back with their financing. Looking in to legality of this business practice now

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

SCAM Alert

By Steven on 5/13/2017 at 5:37 PM. Helped by Mark Ciallella.

Do not trust the rating of this dealership as they have committed fraud! There are about 30 reviews written on July 25/26, 2016 that give this dealership 5 stars. Coincidence, I think not! Further, the advertised price is a lie. They add $5,000 to $6,000 to the advertised price for factory certification (even though the add states that the car is already certified), and another 10% for taxes and fees, for a total of about 8,000 to 9,000 for a 30,000 vehicle. Note that Kelly Blue Book shows the value of certification to be between $0 to $500. This is a scam . . . I am surprised that any car site would allow them to rate themselves 30 times in two days, and allow them to advertise deceitful pricing. Stay clear of the Turnersville Chrysler Jeep Dodge Ram dealership!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Worst car buying experience ever

By Jeep1219 on 5/11/2017 at 8:06 PM. Helped by Nicole.

Worst car buying experience ever. Was promised things to be "thrown in" on the deal by Nicole yet after we reached an agreement on price that all changed. The price a month agreed upon was then changed when I got my bill in the mail and the dealership had nothing to say other than we'll give you a tank of gas which doesn't even come close. Then Jason in finance thinking he is a "hot shot" leaving disrespectful messages for customers on their voicemail as if he's known them for years. Nicole gave me the wrong vin number, paperwork was all done wrong had to return to the dealership again for their mistakes. Worst car buying experience ever. Do yourself a favor and don't go to this dealership. If you do, stay far away from Nicole she doesn't have a clue what she's doing.

I would not recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
2   Overall Experience
1   Price

The "list price" is NOT their price

By Dee on 4/24/2017 at 4:30 PM. Helped by Nicole & Joe (manager).

We went to the Dealership on April 22, 2017 to look at a "Certified 2014 Dodge Challenger SXT" which is shown on the internet for $17,495. Nicole and Joe were nice, but Joe would not honor the "internet price". Said the car was $22,000+ (which included a "CERTIFIED CAR FEE"). Not very happy with this dealership. Never had this problem before! Anyone else?????

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Turnersville is awesome!!!

By SusanB1120 on 4/21/2017 at 6:25 PM. Helped by Jack kusnierz.

Our family went to turnersville jeep based off of reviews from this site over the winter to purchase our first Jeep! We had an excellent salesman, Jack Kushnierz. He did everything possible to accommodate us payment vs vehicle and we are so pleased! He recommended the Patriot sport 4x4 because of our hobbys and budget and let me tell you, I am so pleased! It's beautiful, comfortable and has truly impressed us in its off-road capabilities. Awesome vehicle, awesome salesman, awesome dealership! Thank you so much, Jack!

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Salesman more interested in commission than what we needed.

By Monica & Joe on 4/18/2017 at 3:36 PM. Helped by AL Robles Jr..

My husband and I were car shopping online for several days before we found the vehicle we wanted to purchase; we had our heart set on a 2016 black Jeep Compass Latitude. It was gorgeous and loaded; sunroof, heated seats, electric seats,7 speaker stereo, blacked out front windows. We drove over an hour to get to the dealer right after work on Friday, March 17th. we already were approved for financing to purchase the vehicle we thought we'd be buying. The salesman took ius for a test drive and were prepared to finance the deal. However, when we told him were were trading in a 2009 Dodge Caliber with only 77,213 miles on it our deal was no longer on the table. We were told our car had negative equity, we looked up the value at NADA and lowest value was $2,700.00. We would have taken that, and paid the balance off on our own. However, all he wanted to do was put us in a car that night telling us he would pay off the balance of the car for us. We were very apprehensive, we did not want a lease, and will never lease again! . He left us several times to offer us deals, but the odd thing was the financial guy was sitting across from us so he wasn't talking to him. After reluctantly agreeing to the lease we then found out we couldn't buy the car we wanted because it wasn't new. Long story short, we drove off in our new car, no lease signed, no idea when our first payment was due. My husband took the long ride back there to pay them a $1,500.00 deposit.He did mention several times that they would make our first payment, but they didn't. I just made the first payment this week, which was more than we wanted to pay; in fact what we are paying on this lease is over $100.00 monthly. I was adamant that $450.00 was as high as we could go. Our payments are $491.00. If we had purchased the car we wanted our payment would have been much lower. The real kick in the teeth was when I searched their inventory a few days later only to find our car that was worth "nothing" , was for sale for $5,000.00. I was beside myself! I felt the salesman was very dishonest and not listening to what we wanted. I called and spoke to the floor manager to express how unhappy we were. His response was "all I want is for you to be happy, let me look into everything, and I will get back to you". Of course we never heard from him. Here it is a month and a day later, we still don't have registration, or the tags yet; they told us they would take care of it for us; One more disappointment.. I am a loan officer at a credit union where I disburse auto loans daily. I listen to my members, I don't try to get them to buy more expensive cars, I try to come up with an amount that's affordable to my members, because my goal is to fulfill their needs and make them happy. Evidently, our salesman didn't care about us, or he would have worked with us, My main regret is that we didn't just leave at that time, and go to a dealer that would accommodate us. Once we can get out of this lease we will return the car, and buy our next Jeep from another dealer who is interested in helping us, not just padding his wallet!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thoroughly and utterly disappointed and disgusted. AVOID.

By Bumpy on 4/18/2017 at 12:25 AM. Helped by Joe Gresh, Chris, Scott (manager).

I own a 2010 Dodge Charger R/T ( original owner AND own it outright). I wish I had asked around at work before I gave this dealer's service department an ounce of my time or $845.78 of my hard earned,proud union member cash. I would have found that a fellow co worker had recently purchased a new Ram from this dealer and he had "the worst experience ever with the salespeople at 'that' dealership". And a few choice words that I will leave out. Now this is a guy who has some toys, so I'm kicking myself now for not asking around, beforehand. Also I ignored negative reviews on google+/maps. I brought my car in initially for trouble I was having with my power windows, and my engine light was on. I also needed an oil change and a tire rotation. ( I purchased and had the vehicle serviced at Lilliston Dodge in Millville, but it was already a considerable distance (22 miles vs 2.5 miles one way) and I had moved further away, but they were probably the best dealer and service people I ever dealt with) Since many Dodge dealerships had closed over the past few years , I was happy to find a newer dealership local to me. The service man Joe Gresh informed me I had two recalls, timing chain and d/s airbag inflator. I dropped the car off on Friday morning (I had to take the day off) and they called me to pick the car up near close of business Sat (the next day) In the interim I was told the window was the switch then it wasn't then it was the module. The engine light was caused by the thermostat allegedly, (allegedly because only two months later the engine light is back on) I was told that all work was done but I may need some further front end work ( if you know dodge sedans , you know they are known for chronically worn out tierods,ball joints and torsion struts, our deplorable roads don't help) I was also told the auto up down wouldn't work but I was ok with that as long as my windows rolled up and down. I checked everything but as I got closer to home I realized the driver side rear wasn't rolling up. I called the dealer back and was told to bring it back in the following week. I brought it back and then they wanted more $$$ for a "master switch" after I had spent $447+ tax for them to fix the original problem. I tried to resolve this with Joe who, did not return my calls. He wasn't in, he was off, he was with another customer. This after when you call you can wait in hold a long time before the personality-less receptionist picks up the phone . "Chris"was an indifferent service person I reached whom didn't seem to care and then Scott whom I found was the service manager, offered to install the switch w/o charging me for the labor. So I'd still be out another $230+. I brought it back after Scott said he would "work with me" but that was a ploy to get me back. They still wanted more money! They had already made PLENTY of money off the recalls they fixed, I reasoned. I decided to come back and pick up my car, I refuse to pay for something you told me was all fixed when I paid and picked the car up. Scott and Chris talk tough over the phone but in person, not so much. I left with my rear driver side window still inoperable and now, engine light back on. I refuse to go back there, and I had looked at a few trucks when I had visited. Needless to say, they will NEVER get any of my money and I hope when and if they read this, don't copy and paste your responses to other complaints on this site . At the least, try to come up with something that appears thought out. Oh wait, that would be impossible for this place. EXCUSES and LIES are what you get when you try to support local businesses and buy and drive "American". No wonder the imports are killing us. If I could give this place no stars I would. Hope that $845.78 was worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience of my life!!

By Whitneyaune on 4/15/2017 at 11:40 PM. Helped by Steven Albright.

Steven Albright was the absolute best! He was patient and willing to negotiate. He understood my situation and was able to work around my needs. I would definitely recommend him and this dealership for your next car purchase!! Dave Solomon was great as well, he really worked with me to reach a payment that was comfortable for me

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Stay away..No integrity

By no on 4/11/2017 at 12:12 AM. Helped by Joe Torres.

My husband and I came in last night to test drive the 2009 Dodge Caliber that your dealership had listed for sale. We dealt with Jack Kusnierz. We were very interested in the car but had a concern about a clunking noise on the driver's side front end. Jack walked away to speak to someone and brought Joe Torres back to meet us. We explained our concerns and after telling us of his integrity and professionalism for approximately 10 minutes, he said he would have mechanics look at the vehicle this morning. We made an appointment to return this evening between 6:30 and 7:00pm. Although both Jack and Joe were off today they gave us their cards. I called Jack this afternoon to see if the car had been checked out. He said that he was off and had no idea if it had been done. We returned to the dealership at 6:45pm this evening only to be told that the car was sold last night after we left. We appreciate that Turnersville Chrysler Jeep Dodge RAM is in business to sell cars when an offer is made. We feel as though Joe Torres, (Used Car Manager) gave us an assurance that we would have that opportunity when we returned this evening. At the very least, we should have been given a courtesy call to say the vehicle was no longer available. Jack Kusnierz took our contact information as soon as we sat down with him. To say we are disappointed in your dealership is an incredible understatement. I wanted to pass along our poor experience to you.

I would not recommend this dealer.