Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.1  
Service
1.9  

Dealer Reviews

Show:  

Overall Rating

2.8  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Service

By Dissatisfied2 on 9/30/2018 at 3:05 PM. Helped by Trey Chesser.

I’ve had my car in 3 times for the same problem. The windshield washer wasn’t working. 1st time bought a part they suggested and they replaced it. 2nd time within a few weeks bought a second part they said it must have been. Still not working. This was just last week. So... I opened my hood thinking maybe it is simply out of washer fluid. The entire soft padded part that covers the engine was dangling... they only replaced one screw in it. So I will again need to take off of work for this issue plus address the lazy person that o my replaced the covering with one screw. VERY frustrating. And finally, my car has always been serviced there and I have kept up on everything. I recently received a card in the mail that they may like to buy my car back. Well it is older but in good shape but for the washer thing and now the coverlet over the engine. Blue book is over $8000. They offered me $4000. I’m pretty sure I’d i were a man, I would have been treated fairly at least.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Steph hristian on 2/20/2018 at 10:57 PM. Helped by Bryan Christian.

best Experience ever! No hassle at all. Bryan was awesome and made sure everything was operating and hooked up for me. Will tell all my friends about him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent New Car Purchase

By Dollada on 2/16/2018 at 5:31 PM. Helped by Allison Lee and Chad Owens.

I gave the ratings that I did because my sale person did an outstanding job in helping me to select the vehicle that I purchased. She's friendly, knowledgeable of the vehicles she promotes to her customers. She explains every step of the new purchase buying process. She follows up even after you have maded your purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a new 2017 Toyota Camry.

By Chefty92 on 2/11/2018 at 8:25 PM. Helped by Derek.

I would recommend anyone wanting to buy a Toyota to shop here. Derek helped me through the entire process and went above and beyond to make sure I was taken care of. He worked with me and my dad and answered every question we had. I couldn’t have been happier with my experience.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go Some where else !!

By Low Tide on 2/11/2018 at 5:38 PM. Helped by David.

I purchased a used vehicle from this dealership it lasted about an hour down the road before the engine oil pressure went! I’m out $1700 and a bunch of time received promises from their manager to make a right but yet as it happened I would not buy vehicle from these people they sold me bunch a problems Typical salesman

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Long wait on basic service

By Long wait on 1/26/2018 at 2:20 AM. Helped by Service guy..

Sat for over an hour waiting on a required fluid check at 5 thousand miles ( no one ahead of me in line and only 3 or 4 people in waiting area). Sat and looked out the window at my vehicle for 10 minutes while service guy played on his phone. He up and left and put me off on another service lady. No surprise, last time there forgot to put caps back on tires after air pressure check and before that forgot to put oil cap back on motor after changing oil. Covered motor in oil and smoked up the road. Quality of service has really gone down.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great staff and helped make the process easy.

By BamaFan17 on 1/11/2018 at 6:26 PM. Helped by John and Rib.

John and Rob did a great job of helping me with my decision. Very friendly staff. Helped me find the vehicle I was looking for and were not pushy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people!!

By Lindsay1222 on 1/8/2018 at 7:35 PM. Helped by Tony Nieves.

I LOVE this dealership! I drive past several other Toyota dealerships just to get to this one. The employees and managers are very friendly and helpful! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leading dealership in our area.

By Bob and Barbara on 1/3/2018 at 8:27 PM. Helped by Shawn Simpson, David Miller, Rob Hindman.

Over the years, we have purchased 6 automobiles from Tuscaloosa Toyota, the most recent in December, 2017. Each time we have been treated with courtesy and no pressure to buy right then. Dealing with Shawn Simpson and David Miller was a pressure-free, great experience. They made every effort to make sure that we got the automobile that we wanted and at the price that we wanted to pay or could afford to pay. We highly recommend Tuscaloosa Toyota for a great buying experience. You'll get the best price and deal available. Their service department is top of the line also!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Khblack on 11/30/2017 at 12:51 AM. Helped by Derek Stovall.

Excellent service kind and courteous easy to work with great price quick and easy purchase very clean courteous upfront and honest would recommend this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Tuscaloosa Toyota made it enjoyable to buy our Tyndra.

By mary35546 on 11/6/2017 at 10:20 PM. Helped by Carlos South, Chad Owens.

This is the second Toyota we've purchased at Tuscaloosa Toyota. When we saw the Tundras on their website, we knew they had the truck we wanted. "1 Price. 1 Place." made it painless and Carlos South and Chad Owens made it a pleasure to buy our Tundra. We actually enjoyed ourselves. Everyone at Tuscaloosa Toyota is courteous and helpful. We definitely recommend Tuscaloosa Toyota to anyone who needs to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great working with Bryan Christian once again super deal

By TomP on 11/6/2017 at 10:14 PM. Helped by Bryan Christian and Chad Owens.

Just purchased new 2017 Tundra TRD SR5 second Tundra and like the 4th vehicle we have bought from Tuscaloosa Toyota. Once again they came in with a great deal of course after we have to push a little but all in all very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and patience

By Jason292 on 10/21/2017 at 7:36 PM. Helped by Brian Christian.

Talk to Brian Christian if you need a vehicle. He showed great patience with me with tons of questions and the challenge of selling me a truck while I was 2300 miles away. The lifetime power train warranty is an awesome deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By YoLanda L on 9/26/2017 at 12:28 AM. Helped by Online associate Allison.

I went online looking for a new or used vehicle. Since my brother has been a Toyota owner for years, and never had any major problems with his vehicles, I decided that I would look at Toyotas this time. After I saw the 2018 Toyota Camry, I put my information online, but didn't hear from your online associate right away. No phone call! I talked with her briefly, but she was helping another customer. She said that she would call me back, but never did! So I check my email and I get a message that she is not going to run me down, in so many words, for my business. I am very disappointed in my online experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Rav 4

By Thumprr on 9/4/2017 at 3:49 PM. Helped by Sara Albright.

I bought a second Rav 4. I bought one for my daughter, then I bought one for my wife. I am very satisfied with everyone I dealt with at Tuscaloosa Toyota. I even bought a Tacoma in between the two Rav 4's. we love using the service department. It's so easy for service visits.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Toyota in the family!

By L.C. on 7/1/2017 at 12:02 AM. Helped by Free Baker.

Bought our 5th Toyota from Tuscaloosa. Always a great car, but having a reliable and easy to use on-going relationship for service after the sale was the reason for selecting Tuscaloosa Toyota. Got us the car we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fantastic experience buying a car

By Mercedes on 4/29/2017 at 1:36 AM. Helped by Sandra Albright , Rob Hindman.

I've never experienced a better a service , knowledge and kindness buying a car then with Sandra Albright ,also Rob Hindman was fantastic handling the finance part of it .Tuscaloosa Toyota really is the cherry on top of the icing of the best cake ever. I love my Camry which Sandra has recommended and patiently explained all the facts and reasons why to get a car like this. I am so thrilled and very happy, Sandra made me feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely GREAT!

By Kimberly_22 on 1/23/2017 at 6:20 PM. Helped by Jason.

Jason was a great sales man, I would recommend him to anyone. Toscaloosa toyota will get you in the car you want for sure! Thank you Tuscaloosa Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It went very smooth and no pressure.

By Amanda222 on 1/18/2017 at 3:04 PM. Helped by Bryan Christian.

We had a great experience with Tuscaloosa Toyota. Bryan Christian was very helpful, informative, patient and made everything quick and simple. The buying process was quick and did not take all day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fred Baker, the salesperson, made My experience great.

By Newcar on 11/27/2016 at 5:00 AM. Helped by Fred Baker.

Fred Baker is the best salesperson. He made it a great experience. Kudos to Fred. He was thorough, knowledgeable, professional, friendly, and charming. All of these qualities made my purchase a pleasure.

I would recommend this dealer.