Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Very Happy with 2016 Mazda3

By etsao on 8/19/2019 at 4:28 PM.

Joshua is very nice and knowledgeable. He got a gift card for us because we waited over 4 hours to complete the purchase; it was almost 10pm when we left the dealership. we are very happy with Mazda 3.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Makkie on 8/17/2019 at 6:04 AM.

Dealership didn't have the car we desired. They went out of their way to find the CX-5 we wanted and gave us a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome Experience

By Kara8140 on 8/16/2019 at 11:25 PM. Helped by Lori Houts.

I always hate car shopping and was putting it off. I was pushed by my friend that I needed to go due to my lease being up. Such a non pressure dealership and Larry Henderson was awesome and so informative!!!! I highly recommend Tustin Mazda and Larry Henderson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By nate on 8/16/2019 at 9:35 PM.

Janell Keogh was very kind and helpful. She got me in a CX 9 without any fuss and answered all my questions during the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Effortless transaction

By OCPugs on 8/15/2019 at 12:02 AM. Helped by Lee in finance is a joy.

From start to finish in about three hours, trade, new car, paperwork. Javier knows the product and is a professional in all areas. Second deal here, still impressed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service!

By melissaleigh418 on 8/14/2019 at 12:16 AM.

This is the second time I have bought a car from this dealership. The friendly and knowledgeable staff made my first Mazda purchase so easy, there was no question I would consider going anywhere else when it came time to trade in my car. The customer service is excellent. I have been to other Mazda dealerships and they don't compare to the service at OC Mazda. Rossi and I discussed all my options in terms of upgrading my old 2012 Mazda 3. He was super informative and not at all pushy. When I came back later in the week, Larry assisted me with all the paperwork and finalizing the deal. He was so patient and helpful, making the process less overwhelming. I am very thankful for OC Mazda and their continued excellence! Loving my new Mazda 3!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By tgrace on 8/13/2019 at 5:12 AM.

Chance was great! The whole buying process went smoothly and we were well taken care of. The dealership is very clean and organized, our family is very pleased with the car we purchased. Overall, I would recommend everyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Mike on 8/11/2019 at 1:29 AM.

Jeff was super helpful and informative without being pushy and the rest of the staff was extremely friendly as well. Tustin had the car I wanted for cheaper than other options in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pain free

By Onlylove50 on 8/12/2019 at 10:32 PM.

Jeff from The O.C Mazda really felt like he cared about our needs. He was not pushy, and had patience with us! He also got us the best deal he could...Please go to Jeff he deserves the commission!!!...We liked him so much after a month of deliberation we stayed loyal to him for his sincerity and compassion. I love my new black Miata!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Loyal customer

By Sanjay Mourya on 8/12/2019 at 9:11 PM.

Jim is a great representative. He understood what my need and requirements are. Then pushed everyone to make sure I got my car within the same day. He is a true Rockstar. Thanks Sanjay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever!!!

By Mreilly on 8/11/2019 at 4:05 AM.

Omar was amazing...one of the nicest most patients and understand sales rep I have ever dealt with. I told him what I wanted and what my budget was and he did it. Not pushing or hassling me whatsoever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect car buying experience

By Mataio on 8/10/2019 at 11:38 PM.

Patient service and knowledgeable staff. Everyone involved, from sales to finance, was kind and respectful. Would recommend to friends and family. We are now a Mazda family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great used car from Janell

By Andrew12345 on 8/10/2019 at 10:55 PM.

I just moved to California and needed a new car. I worked with Janell to get one and am extremely happy with my purchase! The staff was incredibly friendly and helpful. The dealership seems like a real family.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Good Service

By M on 8/10/2019 at 9:36 PM.

Everyone was really friendly and helpful with shopping for a new car. You could tell that everyone was really professional and took their work seriously.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Omar Is the Best

By Jeff on 8/7/2019 at 1:24 AM.

Omar was friendly, knowledgeable, and honest. The test drive and the experience as a whole was very comfortable. Omar was never pushy and was able to offer information that was helpful and timely. If I have questions or issues in the future, I’m sure Omar will easy to contact and ready to help. He’s the kind of person you want to do business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extraordinaire

By rodri253 on 8/5/2019 at 1:20 AM.

Buying a car is never easy, there is so much stress associated with any vehicle purchase. Fortunately, for me Tustin Mazda simplified every aspect of buying a car. From their super helpful, user friendly website, to one of the best customer service experiences I’ve ever had. Larry Henderson was my salesman, and he was spectacular. So knowledgeable about the vehicle I was interested in, and so friendly and charismatic. No matter what part of the purchase process we were in, he kept us informed and engaged. Would highly recommend Tustin Mazda for any car purchase, Mazda or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mayso02 on 8/4/2019 at 7:58 PM.

Purchased a used car from Sammy. He was polite and very fair. He really made the buying experience easy and no stress. He gave us a great deal on our used car. Thanks Sammy!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Da87 on 8/3/2019 at 4:40 PM.

Great service and quality car. Highly recommend. Service was great. Plenty of cars available to choose from. Response was quick and clear. Better service than most.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied

By Cjung9182 on 8/2/2019 at 9:43 PM.

As soon as I stepped into the Mazda dealership in Tustin, I was greeted by Jim who immediately was very helpful. He was extremely friendly and helpful. He does not stop working until you are fully satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Best experience ever!!! Best experience ever

By Great shopper on 8/1/2019 at 4:55 AM.

I had the best experience leasing my first Mazda today! I clicked with my salesman, Jeff Lesniak. He was honest and gave me a good price over the phone. When I went into the dealership, the paperwork was easily handled with no xxxxxx business. I walked out of the Mazda building to see my new CX-5 ready to leave with a BIG Red now!!!

I would recommend this dealer.