Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
1   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Average

By Tl on 10/19/2019 at 12:22 AM. Helped by David mazzocco.

I had a 3:45 appt for an oil change. No one greeted me when I pulled up. Went inside, waited 15 min before being helped. One guy was chatting with another customer the whole time. Took 1 1/2 hours to change the oil. The place is going thru a much needed remodel so it is cramped and only 2 chairs in the waiting room. Totally average experience. I’ve been treated much better at other dealerships.

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
5   Friendliness
1   Overall Experience

Terrible customer service

By Wb on 10/15/2019 at 1:44 AM. Helped by Aaron, the manager..

Left the car for an appointment to replace backup camera at 7am, I called numerous time without answer finally got someone around 1pm and I was told that the camera is still on back order. They should’ve told me that when I dropped off the car in morning. Wasted time and effort for nothing. No care at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

This is my first time service, had a good experience with...

By Karthick on 10/10/2019 at 1:09 AM. Helped by David Mazzocco.

This is my first time service, had a good experience with the service provided. David was very good in explaining things which I needed help

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

My service writer, David, was polite, efficient and easy...

By Oldladyonabike on 10/3/2019 at 2:55 AM. Helped by David.

My service writer, David, was polite, efficient and easy to work with. I was there for a warranty/recall issue and my car needs the part- which is backordered by months. I'll need to update this review when they let me know it's arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

J.R. Perez is the best! 5 Stars!

By StacyD. on 10/3/2019 at 12:48 AM. Helped by J.R. Perez Internet Sales, Mo in Finance and Greg Waters in Service.

This is the second time I have leased a Vehicle from Tuttle Click Mazda Irvine. Specifically with J.R. Perez. I reached out to him when I was approaching the end of my lease to see what he could do for me on another Mazda Lease. He was professional, courteous, helpful and most of all valued me as a returning customer. The deal was quick, easy and I got the deal I wanted. Most of the interaction was done thru email which made it even easier for me. I wold not hesitate to recommend this dealership . From J.R. in sales, to Mo in Finance and Greg in Service it was a pleasure as a whole dealing with this dealership! I have leased several cars and these last 2 with J.R. and Tuttle click Mazda were the easiest by far!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Feroz was great! Marta was also amazing and stepped in to...

By JulesH on 10/2/2019 at 6:59 PM. Helped by Marta, Feroz, Denise.

Feroz was great! Marta was also amazing and stepped in to help show me my new car. Denise offered great customer service, she was quick, nice and helpful- great experience! I’m super happy with my Mazda and my first lease experience.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Cameron was great!

By DontAskMe on 9/26/2019 at 12:33 AM. Helped by Cameron..

It seems like the dealership is going downhill. The only saving grace was Cameron the Service Advisor. Due to him I will give the dealership another chance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place to buy or lease a Mazda..

By slwbenz on 9/20/2019 at 12:55 AM. Helped by JR.

I shopped around for a deal on a lease for a new CX5. . I have leased over 40 cars and The deal could have not gone smoother or easier.. JR the internet manager was super nice and I did my homework and he got me the deal I wanted. Everyone at the dealership was friendly and helpful . Even the F&I guy was great and no pressure. The dealership was beautifully maintained and super nice. Just about as nice as my Mercedes Dealer were I get my other cars. We got this car for my Mother in Law and I can tell you I would recommend Tuttle -Click to anyone looking for a New or Used Mazda ! I came from Solana Beach in San Diego because they gave me the best Deal ans Service. Sincerely Scott and Liz

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Regular service

By Mar on 9/12/2019 at 1:05 AM. Helped by David.

Service was detailed, quick and price was fair. They let me know upcoming regular service needs, so I won't be surprised and I can financially prepare

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Wonderful Experience

By R.Angell. on 9/11/2019 at 9:36 PM. Helped by Daniel Ngyuen Internet Sales Manager, Christian Dawes Finance Manager.

Thank you to Daniel and Christian for all your help! You both made sure I was well taken care of and made my visit to your dealership such a great experience from beginning to end. You are by far the best Mazda dealership I visited in my month long search for the perfect car. Please ask for Daniel Ngyuen the Internet Sales Manager!!! Thanks for being patient with me lol!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service - Great prices - Amazing experience

By K_Orfa on 9/7/2019 at 2:24 PM. Helped by Denise Boger, JR Perez.

Thank you JR and Denise for assisting me with my 3rd Mazda3 with Tuttle Click Mazda. I was able to get into a brand new 2019 Mazda3 Premium while trading in my 2018. Total experience took 2 hours which would normally take 3-4 on average. If anyone is looking for a new vehicle, consider Tuttle Click Mazda, if anyone is shopping Mazda, go on Tuttle Click Mazda's website and message Denise or JR directly! You'll be glad you did

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service center my fav service center

By Blinda on 9/5/2019 at 4:42 AM. Helped by David snd Gregg.

Always feel like I am going away with safety People who care , Gregg and David are the best ! I appreciate the offers to Uber me home or to get s car during the time of service ,,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Tuttle Click Mazda

By KB on 9/3/2019 at 7:55 PM. Helped by Alex Mendoza.

Thank you Tuttle Click Mazda and sales rep Alex Mendoza for fast and easy service on my new car. This is my second lease in a row because of the great customer servicer I have received.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

96K Mile Service Review.

By BlueMazda3 on 8/28/2019 at 4:00 PM. Helped by Cameron Pacheco.

Been coming here for service since car purchased here 7 years ago (2012 Mazda3). Warranty service has always been good. Waiting area provides coffee, snacks, and TV. Overall very pleased with service. Buy your tires somewhere else, however.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have all my service done here.

By Katydid on 8/28/2019 at 3:52 PM. Helped by David mazzocco.

Great customer service. David in the service dept is the absolute best. Very personable while being professional. The work is always high quality. The lounge is very pleasant, which makes waiting comfortable. However transportation is always offered.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Freeway vibration

By EricN78 on 8/13/2019 at 3:47 PM. Helped by Dave Mazzocco and Ryan Francisco.

I came in for an oil change and routine service but also to check.on mild vibration at freeway speeds. The problem was vague but Dave and the team went out of their way to eliminate and explain the problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lost Keys

By Tclowery on 8/10/2019 at 3:40 PM. Helped by Greg.

My son lost his only key to his Mazda 3 & he couldn’t find the spare. Greg, at Mazda Service, was really great in helping us get a spare key. It was smooth and easy!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change, Battery Drains, New Dashboard

By 2012 Mazda 3 on 8/9/2019 at 7:10 PM. Helped by Greg Waters, David M, Aaron Schley.

The service advisors are quite busy and are still very good at their job and take care of customers with personalized service, and understanding of my concerns about my car and possible problem. Greg, David, and Aaron were all helpful either on the phone or in person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tuttle Click Mazda Service Department

By Anonymousreviewer502 on 8/8/2019 at 4:45 PM. Helped by Cameron.

These guys treated me so well last weekend. They repaired my tire and washed my car. Everything was really fast and they were friendly. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Wezheezy on 7/24/2019 at 4:24 PM. Helped by George Clooney.

The staff are very knowledgeable, courteous, and try and get you in and out smoothly. The "George Clooney" guy is very customer oriented and it shows with the rest of the team. Very satisfied.

I would recommend this dealer.