Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.3  
Friendliness
2.8  
Overall Experience
2.3  
Price
3.2  
Quality of Work
2.3  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sales

By Bill on 6/17/2019 at 11:23 AM. Helped by Steve.

Salesman couldn’t answer questions or would not. Car was sold with one key. “We only got one key with it” they are a gm dealer and would not provide a extra key and fob. I have purchased from a GMC dealer in Cleveland and my experience there was stellar! This one pure and simple was nothing but a disappointing experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No title after 60 days from purchase date

By Business23 on 2/11/2019 at 5:28 PM. Helped by Nobody would talk to us but Armondo sold us the vehicle.

No phone calls to customer, had to call dealership 4 times and still no answers on where our title is. They will not talk to you, send you to voicemail. Our bank has even made multiple attempts with no response. A dealership has 30 days to get a title to you. Our car has been sitting in the garage and undrivable since our temporary has expired. The dealership has made no attempt to rectify this with us... won’t even give us the full name and contact number of the person who in charge of obtaining titles at Twins Buick dealership.....say they don’t know?? Really? Had to call multiple people to find out what was going on since the dealership would not help us. BMV, BBB, Lending bank, Attorney Generals office. All of this could have been avoided if they would have contacted us and tried to rectify/assist. I was put on hold 2 times and when told the title person was out of meeting and I could speak with her....the transfer went to voicemail. When I questioned if car was stolen or we were being scammed, their was absolutely no reassurance that this was not the case. Spent all day on the phone with people doing their job only to find out the dealership has never had titleship...and we are 60 days out from purchase....which is illegal.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Maintenance Mechanics are Morons

By Corolla Girl on 11/18/2018 at 2:09 PM. Helped by Karina, Sarah, Judd Patterson,.

I have been searching for an older Corolla for my elderly mother who does not drive much. I called the dealership about one in stock. I had a decent drive to view the vehicle and asked a staff member to lay eyes on it and find out more. I told her I was most interested in it mechanically and what was done to it She assured me it had gone through a multi-point inspection or they would not be selling it. It also had a good car fax that the dealership called "THE CLEANEST CAR FAX in town!" It showed no accidents as well. I spoke to the dealership the next day, pictures were sent of the inside (where there were cigarette burns) and I was assured it was in detail and not on the lot yet but it would be cleaned up before we came for our appointment. We picked up my mother (who won't drive in a big city and drove to Columbus. During our test drive, we noticed a funny noise at the right front tire area. We noticed it had been in an obvious accident in that area. On our drive, we also found that the right rear passenger window would not roll up after we put it down. A basic safety check is supposed to require that it is done, let along a multi-point inspection. The Car Fax said the dealership had cleaned the air filter-not true. The engine and transmission sounded good so we brought it home because we know how to work on Toyota cars. My husband calls me as he is following me and tells me my right rear taillight is not working. I texted the salesperson at the dealership to tell him and question the reliability of their multi-point check when taillights are just part of a safety inspection. Ten minutes into the drive home the digital clock in the car disappeared and no longer showed the time. tAfter getting home and looking under the hood with a shop light, we found many things. The windshield washer fluid was low and drained right out under the car when we added it (Cracked) in the area of the car where an unreported accident happened. The right front headlight was strapped in with a tie strap in the same area. The wheel well in that area is strapped on and not clipped. More importantly, the battery was not held in place with anything in the engine. There was no strap whatsoever. This is completely unsafe. Then, my husband took out the glove box (one side of it was broken) and pulled out the cabin air filter and it was completely filthy. I can't believe that a dealership cannot take care of major fixes and that their mechanics did not notice these on inspection. Changing filters is a routine fix and should have already been done, let alone a taillight. They only pulled up the back window and would not fix the motor because it would cost them too much. I am fearful of what else we may find when we raise up the car and look under the strapped on wheel well. The dealership also showed that an oil change had been done but there is a blue filter visible. Toyota cars do not use blue filters so now we are going to have to redo the oil and filter change, as well. Ridiculous! Also, I forgot to mention that the sales manager was not there when we arrived. He had forgotten his phone at home so a salesperson ended up going to find the car we were scheduled to see and washed it when he saw it because it was so dirty and had not been in detail to get cleaned up at all. Then, when the sales manager did arrive, he never came to speak to us at all. I know we were not spending a lot on the car but basic safety should have been covered and common courtesy is expected.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Megan in service is a liar.

By dazey2009 on 3/1/2018 at 10:39 PM. Helped by Megan, Adam.

Worst customer service experience ever. After taking my vehicle to the dealership for repairs on recalls and to diagnose why my vehicle wouldn't start, I got stranded on the road not 24 hours after picking up my car. When I called back to ask why they didn't test my alternator, she said the only thing they found wrong with the vehicle starting was the battery terminal and that she is not allowed to test aftermarket parts. After speaking with her manager, he informed me that she did in fact test my alternator, knew it was bad, but no one ever told me.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best in Ohio!

By TommieC-WestChevy on 1/3/2018 at 4:54 AM. Helped by Megan Service Writer, Chris Technician.

I was in a real spot while on my way from Mississippi back to Boston Mass. Megan in the service department was absolutely phenomenal with her customer service skills and willingness to help out in an extremely dire situation. I also want to take the time to thank Chris, the technician who did everything he could to make it as inexpensive as possible and ensure my remaining 12 1/2 hour ride went off without a hitch. I would 100% recommend them to anyone who needs help servicing their vehicles at Twins Buick GMC! Thank you guys so very much for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brandon lahn

By Tstokes1992 on 10/3/2017 at 3:37 PM. Helped by Brandon Lahn.

The guy I was working with helped me and did a wonderful job he made me feel like a wanted coustomer he offered drinks and all even picked out the best car I couldn't have asked for anyone different if I wanted to he was great keep up the good work because with they personality many doors will open

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By latishasaksfifth on 6/9/2017 at 7:38 PM. Helped by joe.

very good service and I got my oil changed in 20 minutes. great people! the lounge area is very clean and has a bunch of snacks and drinks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Paula on 8/23/2017 at 7:30 PM. Helped by Megan.

This was a warranty covered maintenance visit. I was met with a friendly face and a red rose---nice touch. The time I waited was exactly what I had been told when I scheduled my appointment. No surprises. The waiting room was clean and sunny. They even had fresh coffee and donuts. To top everything off, I left with a clean Encore.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Quick Service

By Anne on 8/21/2017 at 10:47 PM. Helped by Dan Rigers.

Quick service. I dropped my car off this morning and it was done by late afternoon. Dan called me to tell me what was wrong and the cost.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great team...worked with me every step of the way!

By Sean @ SLL Consulting on 8/16/2017 at 7:59 PM. Helped by Joe, Megan, Dan and 1 Shock (not sure of his real name).

I appreciate working with great people. Not too often do you get a great team with great skills. I would trust them to do any and all future work on my truck. Thanks team "TWINS"!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very professional

By Jim1934 on 6/21/2017 at 9:11 PM. Helped by Joe, Mr Mix and Nadia.

Joe, and Mr mix and Nadia all contributed to a perfect experience. I have been a customer at the twins location since 1989. I am very impressed with the new ownership. Love the new digs but I am more impressed with the new hires by Twins. and the holdovers. a first class team.! I will be returning to purchase new tires for my older Buick soon

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Made it happen.

By AIRMADDEN on 6/6/2017 at 9:28 PM. Helped by Armando, Aaron, Christine.

No stone was left unturned. I needed an alternate lending option because of my poor credit and they found it. My salesperson, Armando, worked with me and the lenders for over 7 hours. I can't wait to trade up to that Denali in a couple years :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the Buick envision

By Denise Walter on 6/5/2017 at 2:26 PM. Helped by Brandon.

Brandon Was a great salesman he was very informative & Made sure we. Knew all about are Buick Envision He went well out of his way to make us feel comfortable Thank you John & Denise wLter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealer ship was top notch!

By Kaezae86 on 5/27/2017 at 5:22 PM. Helped by Josh ingerham.

My experience at twins was excellent. Great customer service. Fast and easy peocess, and I absolutely love my new car!! I would most definitely refer Twins to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car shopping at its best

By Shirlpearl on 5/25/2017 at 11:34 PM. Helped by Kannon G..

A very pleasant and educational experience!! My salesman,Brandon L., was most helpful and patient. I think I really put him to the test but he stayed with me til the end, answering every question in a very professional and helpful way. Not a bit pushy, just pleasant, understanding and patient. Tried sincerely hard to meet my needs and make me happy. He succeeded!! A real keeper!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Excited

By Brodeman on 5/23/2017 at 11:04 PM. Helped by Kevin Turner, Michelle in finance,.

I was very excited with my experience with my salesman Kevin. The amount of professionalism, honesty, and the level of knowledge, outstanding. The same statements regarding my finance person Michelle, apply. Above and beyond, with insurance help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great dealership!

By Lgriffi7 on 5/18/2017 at 7:59 PM. Helped by Judd Patterson.

Everyone was very friendly and welcoming. Judd handled my lease very professionally and thoroughly but also didn't take up much of my day, which was appreciated. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent service. Excellent concern and treatment of client

By jashafer on 5/3/2017 at 10:00 PM. Helped by Brandon Lahn, Kannon, met people in service and at front desk..

I did not wish to go through the "car buying process." However, after visiting several dealerships and all were good experiences, my husband and I took a chance with Twins Buick GMC. We were delighted with the degree of caring and interest in us that was shown. Our salesman, Brandon has remained helpful and patient with us even now....product bought and much help given. He was especially helpful and more than considerate when we were both looking and then buying a product. I never got the idea he was more interested in his commission more than our satisfaction. Everyone at this facility, from the young ladies who man the front desk, to the management and the service people in the service department, have treated us as more than customers. Since the car is new, I have not yet had it serviced so I cannot rate service below. However, I did have a third key made for the car, and that help was extremely nice. I would definitely ....and have...recommend Twins Buick ( and Brandon) to others in search of a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overall good experience

By Tiasia46 on 4/28/2017 at 1:49 AM. Helped by Jeff v sales rep and Joe in service.

I got a really liable car , at a great deal experience with the company overall was satisfying Jeff V helped me pick a good car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership in Columbus!

By tori1995 on 4/21/2017 at 2:40 PM. Helped by Brandon Lahn, Kannon Grant.

I had been looking for a new car for quite sometime but due to being college student with limited funds and no credit history I kept being turned away and not taken seriously by other dealerships. After being involved in a car accident I had no choice but to buy another car. Twins Buick GMC not only took my situation seriously and treated me with the upmost respect but they answered every question I had, and walk me through each and every step. Kannon, the finance manager spoke with me several times until my deal was funded to make sure that everything was going as planned and to answer any concerns. Brandon, my salesmen was very honest about the car and the entire financial process. He was professional at all times. My deal took a few days to fund but it was worth the wait because Brandon and kannon exhausted all options to get me the best deal possible. The owner, Ty even reached out to me later not only to ask if I was happy with my purchase but if I was okay from the accident. This is my first car I have bought from Twins but it will not be my last! Twins is the best dealership in Columbus. Everyone goes above and beyond. Thank you Twins.

I would recommend this dealer.