Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Monster Truck

By AllanR on 1/29/2019 at 1:16 AM.

My experience was great and Tom went above and beyond to make sure that I was happy with my purchase. My son loves the truck or as he calls it, a monster truck!! Definitely pleased with the professionalism at Two Rivers and that they didn’t pressure me in anyway but quick to answer all my questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2005 Ford F150

By Mike on 1/27/2019 at 12:25 AM.

Big thanks to Tom Phillips a great job working with me on this truck! Would recommend Two Rivers Ford & will recommend to everyone! Thanks Tommy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Lane

By Robert S on 1/20/2019 at 4:40 PM. Helped by Chuck.

Chuck in the service lane is always extremely helpful & timely. Technicians quickly identify the problem & are correct it - Trustworthy & Customer oriented. Thanks for your honesty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ESP putchase

By chipgleason on 1/14/2019 at 8:54 PM.

Joel Hawley was prompt and very professional. I appreciate his timely service and his very competitive pricing. I would absolutely purchase my ESP plan from Joel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

None Better than Two Rivers Ford

By BarbLadner on 1/12/2019 at 5:21 PM. Helped by Chris (Service Manager) Chuck (Service Advisor).

The service and courtesy I receive from Two Rivers Ford in Mount Juliet is and always has been beyond all expectations. Chris (Service Manager) is kind, helpful and courteous. Chuck (my Service Advisor) always takes excellent care of me; he listens, assesses and strives to serve his customers to the A+ level.. Add to this that everyone works incredibly hard to serve you honestly and thoroughly! We relocated here from Chicago and, even before our house was built, we had the pleasure of having to seek service assistance while in town. After that, we actually scheduled our construction inspections and builder meetings to coincide with our service needs so we could have Two Rivers take care of us. NONE BETTER!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

55th Anniversary fun!

By Granddad and Grandmom on 1/5/2019 at 3:45 PM.

Bought our first car in many years and Tom Phillips made the whole experience wonderful. He knows his business, was very helpful and is like family now!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest buying experience ever.

By Tink on 12/20/2018 at 12:31 AM.

This was my third purchase from Two Rivers. Tom Phillips has been my salesperson each time and the experience was the easiest and most enjoyable I have ever had when buying a car. Any question I had was answered quickly and any wait time was minimal. Great time and fun experience with no regrets.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service

By Crusher on 12/14/2018 at 1:17 PM. Helped by Pate.

Good experience Very friendly and nice welcome from service department. Comfortable waiting room. Was able to work at the work stations, with internet and privacy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Elmer Fudd on 12/10/2018 at 5:41 PM.

This is our second used car purchase from this dealership and each time it was super easy. We left knowing that we would be taken care of in any future services and purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By Tlgcwg on 11/4/2018 at 3:39 AM. Helped by Kenny Fitzpatrick.

Excellent customer service from sales to finance! Tom Phillips listened to what we wanted and helped us find the perfect vehicle. Easiest car buying experience we’ve ever had!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from service department

By bradwagoner on 10/28/2018 at 12:59 PM. Helped by Steve, Hess.

Service after the sale is most important. I continue to buy my fords from two rivers and folks like Steve Hess in the service department go the extra mile!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Long distance purchase

By 7l2c9k01 on 10/21/2018 at 12:23 PM.

I'd been trying to find a particular F150 for a couple of months. It was simply not available locally and I was forced to look out of state. I had subsequently located a couple which sold before I could complete a deal and was getting frustrated. Then I came across a truck that matched my requirements listed on the Ford website, listed as "Dealer Ordered". I contacted Two Rivers and worked with Tom Philips to negotiate a deal with minimal hassle and locked in the purchase. The price received was very competitive with other dealers and the overall process was completed efficiently. I would definitely work with Tom and Two Rivers again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the 1st come 1st service.

By Harleyman on 10/18/2018 at 11:38 AM. Helped by All the service staff and techs..

We are OTR team truck drivers so it is not easy to make and keep appts. Love THE GREAT 1st come service. Excellent job done!!! THX for taking care of my F350.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and Warranty work on two vehicles

By PA4378 on 10/10/2018 at 6:07 PM. Helped by Steven Hess.

Steven Hess did a great job on helping with my 2017 F-150 lariat (spare key fob and lazer key made) as well as a recall. Also with our 2017 Ford Explorer getting warranty work done on a mirror. Very easy and quick service. This was great not having added stress as we are planning our wedding thats one month away now. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Sales Staff

By Safe House Nashville on 10/4/2018 at 1:54 PM.

I have bought numerous trucks and cars from Two Rivers and have always had a great buying and service experience. Gary Taylor is my go to salesman and he is always a pleasure to deal with. Service Manager Chris Taylor is one of the best and always makes sure that any problems I have are taken care of in a professional manner. Will not buy a vehicle from any other dealership in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Service

By TNYank on 10/2/2018 at 7:50 PM. Helped by Steve Hess.

The service department goes above and beyond. Not only is Steve Hess knowledgeable about our vehicles and wants to make sure we are satisfied, but he puts it into action when we asked for a ride to a restaurant nearby while our vehicle was being serviced. That is satisfaction. And I trust our truck is well maintained by the technicians. Even the cashier is friendly and helpful. Great job! Great dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Appreciation of an outstanding Dealership. Tom's our man.

By bales, neil 51 on 10/1/2018 at 12:31 PM.

This is the second Flex we bought from Tom. After 7 years we made the trip back to 2 Rivers instead of buying locally because we remembered the experience we had dealing with him in 2011. He is very honest and shows us every advantage, rebate and best deal possible for our purchase and/or lease options. He takes the time to show us all the options the car offers and thoroughly goes through all the interior accessories with us so we drive away knowing we know the car inside and out. He listens to our thoughts and helps match the car to our satisfaction. The Ford Flex is a wonderful vehicle for traveling, shopping, the dogs and you can enter and exit very easily and the ride is unbelievable on long trips. Great mileage performance if you drive within the speed limits. We absolutely love it. Thanks Tom!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom made it a very enjoyable buying experience!

By Jet pilot on 8/29/2018 at 10:21 AM.

I found the car I was looking for on their website and was assisted very efficiently and courteously by Tom Phillips through a long distance process. When I went to get the car there were no surprises and the vehicle was immaculate g

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loving my 5.0

By Stang247 on 8/22/2018 at 11:52 AM.

Tom Phillips helped me do most of my deal on line and by telephone which saved me a lot of time!!! I came in with my financing and they had the car ready for me and I was on the road in less than an hour!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales People

By 2RivRev on 8/13/2018 at 8:29 PM.

Both Tom and Monte, the sales people I dealt with were absolutely superb. The gave me a choice of three vehicles in my price range and put me in a Ford F-150 that exactly met my needs. No pressure, just a pleasure.

I would recommend this dealer.