Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sales team were good, everything else is horrible

By Pebbles on 12/11/2018 at 11:27 PM. Helped by John Smith.

I had a great experience buying my car, but it has been a Nightmare since then. If you ever call about issues with the Car, you never get 1 person that can help you. They either need to transfer you to someone else or usually they hang up on you. I do not recommend this dealership to anyone. Its been more of a hassle than anything..

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Khiatt on 10/3/2018 at 5:03 PM. Helped by John Smith.

My experience at US Auto was excellent! John Smith was my sales rep and he went above and beyond to make sure I was happy with the car I got! Highly recommend John and US Auto

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

welcomed and comfortable

By Waky30 on 7/7/2018 at 2:46 PM. Helped by John Smitj.

Us auto was the most comfortable dealership experience I have ever had. I was made to feel at home and like I was wanted to be there. I will suggest this dealership to my friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Work

By Barksdale on 3/20/2018 at 12:50 AM. Helped by John Smith.

I came in they helped me get a nice car and stayed after hours until we were satisfied and happy and I love there service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Tricia2369 on 3/4/2018 at 12:31 AM. Helped by John Smith.

Thank you John Smith you were great will recommend you in the future. I will definitely let people know to come see you guys Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Max@1030 on 3/2/2018 at 6:51 PM.

I abouslty love us auto sales. This is my second car from them. They made me feel so welcome right when i walk in the door. Mike Cash will do everything he can to make his customers happy. He always has a smile on his face. His staff is so friendly and loving. If somthing goes wrong he will do all he can to make it right. I will forever be buying my cars from us auto sales. Mike cash, David Brown and John Smith are not only the men that help me buying my second car but they are friends now. Tina is so sweet and helping me with all the paperwork. They are all 5 starts in my book. Thanks Kasey Scharlau

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

beware this place is just about a sale not about service af

By Another dissatisfied customer on 2/25/2018 at 5:30 PM. Helped by Have no idea and don't care.

less than a week after purchasing my vehicle I had problems with a power window notified the dealership by text and I guess they replied accordingly but it was not a full-time issue and it was a long drive for me to take it back to the dealership I just wanted to make them aware of it in case it came up later... Less than a week after that I CD got stuck in my CD player and I notified my salesman to Christian for me we do not normally handle radio issues just major components of course I became upset I text him continually trying to get something done he finally told me I would more than welcome to talk to his manager Mike it was then I informed him I did not purchase the car from Mike I purchased it from my salesmen that I was texting and that he should be responsible for the situation and take control and make things right even if it came out of his Commission, after continually getting nowhere he finally told me to stop texting him and to stop badgering him that was his very words I still have it on the screenshot if you would like to see it just email me or look on Facebook Tama the manager Mike tried to call me I did not answer the phone because I did not feel like I had any conversation to have with Mike I did not purchase the vehicle from Mike I purchased it from the salesman who by the way claims to be or used to be a preacher or Pastor or whatever yeah right some example he has said at any rate I ended my day dissatisfied and I'm still dissatisfied I have fixed the problem myself at my expense, and I do not and would not recommend anybody in any situation to buy anything from this dealership I promise you it's all about the sale they will not take care of you after the sale at least that's the impression I've gotten within just two weeks of my purchase, I would not recommend anyone purchase a vehicle from u.s. Auto Sales in Gainesville Georgia, if you happen to be a victim like me you will notice when you try to get help they send you in circles continually passing the buck to someone else who will send you to someone else who will send you to someone else it's a never-ending thing, no one at the dealership will accept responsibility, please take my advice do not stop at this place it's a waste of time and you will be dissatisfied I promise you... yeah yeah yeah I know Mike you're going to try to contact me and apologize and tell me you have a solution for my problem the only solution you can have is to send me a check for what it cost to get my CD player fixed, I'll even do better I'll be nicer than you guys I won't even consider my time and my travel and my trouble, just what it cost me, when I receive a check in the mail made out to me and it is cashed and it is good for $142.83 then and only then will I come back on here and make another review, so don't try to call me don't text me I don't want to hear any more excuses I want to see action otherwise my opinion of your dealership stays the same you suck!!! yeah you know who this is and you know my address... I will be watching the mail for my reimbursement check...

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car

By Tina1974 on 2/11/2018 at 4:53 AM. Helped by John Smith.

Had a great experience. Couldn’t asked for a better salesman than John Smith. He wasn’t pushy. He did his best to help you meet your budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Shenita Adkins on 1/5/2018 at 3:31 AM.

Great customer service very helpful staff and awesome deal and very understandable about your money situations thanks for great service I recommend anybody to purchase a car from them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great , rewarding

By Jenny L Bales on 1/5/2018 at 12:01 AM. Helped by John Smith.

Great customer service Kevin and John really made us their number 1 priority. An went above an beyond to insure our purchase and satisfaction. Highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By Sharon30680 on 12/15/2017 at 11:48 PM. Helped by John smith.

John smith made my buying experience easy and fun i will refer more people to this location everyone is friendly ,tina did a awesome job closing the deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Car purchase at US Auto

By Sdogle on 12/13/2017 at 8:12 PM. Helped by John and Tina.

John Smith and Tina was amazing at getting my loan approved! It was a hard one!! The whole staff was very friendly, knowledgeable, and curtious! This is second car I have purchased at Gainesville locations. Thanks John and Tina!!! I will be a returning customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have a very good day With John is a every good or best

By Linda 78 on 12/7/2017 at 12:56 AM. Helped by John.

I am very happy to meet John he make understand how I can make my payment very quick and he help me by swisting my car at time I mean in the righ time no down payment that is was very easy for me thank you John I will referral some friends in USA Auto sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Haley2121 on 10/30/2017 at 2:10 PM. Helped by John smith.

I would recommend this place. They will help you in anyway thing can yo get you in a car. They have really good cars. The staff is awesome. Its a good friendly place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome buying experience

By Ford19 on 9/17/2017 at 3:09 PM.

Thank You Mike Cash and Kevin Corley for making this purchase so pleasant. This is my second purchase from US Auto, the first was from Mike years ago. Awesome customer service, very professional. If your looking to buy a vehicle go see these guys!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Very good

By Jones on 9/3/2017 at 3:10 AM. Helped by Tina.

There could be some improvements like Ola needs to be more flexible if he is going to help many people. He is a little aggressive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Preston on 7/31/2017 at 10:52 PM.

I had the perfect car buying experience . Kevin has been very helpful for months now. Has stayed in touch and been patient with us. We felt very welcome every visit. I WOULD recommend this dealership to ANYONE looking for a new car! Big thanks to Kevin and Mike at us auto sales in Gainesville ga

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By VTD on 7/24/2017 at 3:03 PM.

We had such a positive experience at US Auto Sales. Mike Sears was a wonderful representative and salesman. He did everything possible to help us find the perfect vehicle. Everyone at the dealership was friendly and helpful. Would totally recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent !

By Anacontreras17 on 4/12/2017 at 2:07 AM. Helped by Kevin Corley.

My experience at Us Auto Sales was excellent. Kevin was very friendly, helpful, and honest! He worked with me on my trade and gave me a great deal on my second pre-owned car. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks! They have a great team and a very welcoming environment. I definitely recommend coming to see them first if you're interested in purchasing a vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very open and Kind dealership

By NickMcCoolDavis on 3/24/2017 at 2:43 PM. Helped by Ola, Kevin.

Well, where do I start, I was looking on US auto sales website when I noticed the Dodge Ram. I called in and set an appointment. Every single rep was welcoming. I dealt with ola. I recommend this place 110%.

I would recommend this dealer.