Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.6  
Friendliness
4.2  
Overall Experience
3.8  
Price
3.2  
Quality of Work
3.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience was very formal & professional

By Twopurdie on 10/25/2018 at 3:06 PM. Helped by MR Rashaad Favors/CPI Kim Rowe.

From my initial phone call to being approved was very warm and professional. Meeting MR.Rashaad and MR Sal White professionalism was exemplified with the follow through of my documentation. Verbal communication and friendly commeratoraryship was also displayed. Your business accepted my military discount which saved me financially. Overall experience was awesome!

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

High interest, high payment, THINK TWICE

By Caddie girl on 7/30/2018 at 11:28 PM.

US Auto was able to get me in the vehicle of my choice with no problems. The sales guy that help me was really nice . I was able to pick any vehicle I wanted because of my income, so I chose a Cadillac SRX. Big mistake. Shortly after I purchased the vehicle my job changed. Making my payments on schedule became difficult. I contact the corporate office to see what options I had on trading or refinancing. There’s no refinancing, and trading this vehicle because it cost more than a new vehicle does. So I say think twice before buying from here. If your credit is okay, I would suggest going to major delearship or a buy here pay here, because regardless of your circumstances you are still obligated to pay. If payment isn’t made on the due date, you have for days before they disable your starter. So again I say make US Auto your last option.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Mixed feelings...

By Fusiongroove9 on 4/8/2018 at 5:52 AM. Helped by Ms. Tania.

At first when I walked in. The atmosphere didn't feel quite welcoming. Customers are generally already stressed, and car buying itself can be tedious and quite stressful. Sales people should make you feel like you've come to the right place. And we're here for you. What saved my experience there was my sales person, Ms. T. She was very thoughtful and helped me whenever I couldn't get or figure something out. I mean we all know that it's about sales and making your numbers. But she never made me feel like I was just another possible sale. She was very personable and helpful. The other thing however that I didn't like is. The way US Auto Sales just puts their customers in a car without really taking into consideration some concerns the customer might have. Things like not filling the gas tank. Or not caring that apart of the bumper on the car I'm purchasing from you is hanging off. I know this isn't a "regularly" car dealership so to speak. But it really felt as though. "Okay, we've got you now. Here's your car, here are your payments. Now be on your way." And the fact that the car was given to me dirty didn't help matters. So that's why I only gave 3 out of 5 stars. Again, my sales person, somewhat saved the whole experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service of Excellence

By Concern driver on 7/11/2017 at 11:52 AM. Helped by Charles and the entire service dept..

Spend almost 12 hours at the service felt but got everything taking care properly. Found out the issue wasn't what we originally thought it was.the guys and the manager in the service dept are awesome.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Willie Brown is the best!!

By Tarika Collins on 7/6/2017 at 4:17 AM. Helped by Willie Brown.

I would recommend US auto sales to anyone looking for a car. Willie Brown was my salesman and he got me into exactly the car I wanted and I had several good choices, I had a hard time deciding which car I wanted and Willie Brown was very patient with me while I decided. Thank you Wiillie Brown this was the best car buying experience ever no pressure no hassle car sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By L Mason on 5/18/2017 at 6:47 PM. Helped by Gerald Malone.

Car repair and they did a awesome job with my car. Great customer service skills, very friendly and they make you feel at home while you wait.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great customer service

By Ccarter on 5/4/2017 at 1:19 AM. Helped by Charles.

Charles was outstanding! My car was in the service center for the 2nd time an the same issue so I was a little frustrated.Communication goes along way in customer service. I didnt even have to call. He called to informed me on every action they took while my car was there. Great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Union City Service Dept

By Cargirl on 4/28/2017 at 6:21 PM. Helped by Gerald.

Great environment, great staff ,great conversation. Shout out to one staff member who went out of their way to accommodate my needs.... Gerald..... experience was just great

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent services

By Tiara27 on 4/25/2017 at 7:08 PM. Helped by Gerald Malone and John smith.

Alternator went out in a week time frame of purchase. Was told to bring it to the union city location for service and wasn't informed about I had to pay 64.40 for a diagnosis test. I got upset because forest park didn't tell me any thing about it. Gerald went out his way and talked to his manager john smith about what they could do. Because if there support and doing a great job with customer service I was able to get both the 64.40 waiver and the 100 dollars waiver. Yesssss I will recommend them!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Department

By tranect on 4/14/2017 at 11:54 AM. Helped by John Smith.

John and his team are professional, honest, and care to do quality work. I had my vehicle towed in and expected the worst... What I got was excellent service and a good price for repairs. Thanks Union City Team! James Wilson

I would recommend this dealer.

Overall Rating

2.5  

3   Customer Service
4   Friendliness
2   Overall Experience
1   Price

Rip off

By samsonrml on 6/26/2014 at 4:58 PM. Helped by dont remember - 3 different employees.

They will totally take advantage of you. I was told that they work with people who have bad credit, and need help getting a vehicle. Instead, they totally rip you off and take advantage of those in need. Went in to test drive a Ford Expedition, but they wouldn't give me the price (neither online or over the phone). After I test drove it, they walked me up to a man behind a desk who didn't even look up to acknowledge me. He gave the sales man a price that was $8000 over the KBB price and other market values in the area. I was ASTONISHED and questioned their pricing. They said it was because they take a risk in lending to people with bad credit, and they also put ~$3000 to recondition the vehicle. I told them I had perfect credit and was going to pay cash for it, but they wouldn't budge on the price. I asked, if you try to help people, you must have low interest rates to charge so much for your vehicles. He said, yes, we only charge 18%. This place is a complete joke and rip off, and I will never recommend them to anyone.

I would not recommend this dealer.