Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have had buying a vehicle

By melisia22 on 10/12/2018 at 4:27 PM. Helped by Douglas Williams.

Doug Williams helped me with the process of purchasing a new vehicle. He made sure I got exactly what I was looking for and was happy with the vehicle as a whole before I made any purchase. He takes excellent care of his customers and I didn't feel pressured to make a quick decision. I would see him again in the further for my next car purchase!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Best place to purchase a vehicle!

By Sherry on 7/20/2018 at 2:22 AM. Helped by Alsn Sollis.

We couldn't be happier with our Jeep, we've been looking a long time. Alan Sollis went above and beyond to help us! He is awesome!And honest! Thank you Alan! Everyone at Ultimate are very nice, Debbie is fantastic! We recommend Altimate Buick GMC highly! Sherry n Jack

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever

By Phantomracer on 7/18/2018 at 11:37 PM. Helped by Josh Story,Shelly,and other sales staff work together.

Josh Story handled all my request flawlessly. The financial department made my day!!! Never has my buying experience been this easy. Our family has now bought 3 vehicles from Josh.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Stranded

By swannie on 7/7/2018 at 2:30 AM. Helped by Liz Lemon.

Was having trouble with my GMC pickup. I was out of town by 4 hours, and needed help. Called on July 3rd and service had closed, but sales said come on in and we will provide you a loaner. Had to spend the night. They were open on July 4th, so my truck was able to be looked at and then get on my way. The sales and service staff were excellent very friendly. Would buy from them if I live locally. Excellence in all areas. Thank you all very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience!

By momof3 on 7/6/2018 at 6:31 PM. Helped by Alan Sollis.

Worked with Alan Sollis finding a full size SUV and came home with the perfect vehicle! He was very helpful and made sure we found exactly what we were looking for at the best price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By A. Washington on 7/5/2018 at 9:14 PM. Helped by Alan Sollis.

Found what I wanted online. Made a deal on the phone and picked it up the next day. Easy and as fast as possible. Thanks Alan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and service!

By Jessica Bean on 6/21/2018 at 1:03 PM. Helped by Liz Lemon.

Big thanks to Liz Lemon at Ultimate Buick*GMC for being a wonderful Sales Consultant! I LOVE my new car and hope to drive it for many years!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Ultimate Auto Group.

By e720222 on 5/21/2018 at 8:48 PM. Helped by Josh and Shelley..

This was my third vehicle to purchase from Ultimate Auto Group. Working with my salesman Josh was a fun time. Shelley made financing an enjoyable time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and staff!

By Tbaker on 4/12/2018 at 4:49 PM. Helped by Liz Lemon, Shelley Colson.

This is the 2nd car I've purchased and their staff was very helpful to the point of getting me a fan when I got hot and water to drink. I've got a 'used' SUV that only had 23 miles on it and the price was right in my budget. Will buy my next vehicle from this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

TOP NOTCH SERVICE AND EXPERIENCE!!!

By wbeard on 4/6/2018 at 3:59 PM. Helped by LIZ LEMON (SOON TO BE ULTIMATE SALES PERSON OF THE YEAR), Trey (sweet little pickle), Steve (pricing guru), Daniel aka Bear (parts EXPERT), Jake (parts EXPERT), Chris (comedic relief), BDC ladies (who hold this place together) :-).

I have been looking all over for this specific vehicle. Liz Lemon went above and beyond to help me get my dream ride!!! Soooo excited to drive away knowing I bought my vehicle from such a GREAT place!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle

By Satisfied Customer on 3/28/2018 at 4:13 PM. Helped by Josh, Shelley.

We drove by the dealership when closed and saw discount information on the windows of a vehicle that we were interested in. So the next day we did internet shopping and called a dealer with better discount. So we decided to drive by Ultimate Buick GMC and test drive the one we were interested in. After looking at our trade in and making us an offer we couldn't pass up. It was a much better deal than the heavily discounted dealership. We were given a much better trade in price. Shop others first, shop here last, you won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Buick Envision!!

By Barb on 3/15/2018 at 5:35 PM. Helped by Liz Lemon, Chris Oats, Shelley Colson, George Kuenzle, Lacey Helms.

This is our third vehicle that my husband and I have purchased at Ultimate Buick GMC dealership, here in Mountain Home, Arkansas. What we are impressed about this dealership is that they don't pressure you into buying a vehicle! I had researched different SUV's online and needed a roomy one for my husband and when I have my grandkids with me. The Sales Representative- Liz Lemon was very helpful with our questions and the options we were looking for in finding the right vehicle we wanted to buy. Liz showed us several vehicles and we took one on a test drive. Liz introduced Steve and I to Chris Oats, the Sales & Leasing Consultant and he was more than willing to answer any questions that my husband had also. Shelley Colson, the Finance Manager, was very efficient in handling the paperwork with financing our car, thank you. The Sales and Finance Department are very professional and courteous. I also want to mention that Ultimate Buick GMC's service department is great! Thanks to all the mechanics that have worked on our prior vehicles. George Kuenzle is an employee at the service desk and is so helpful, friendly and is always ready to accommodate any concerns on the maintenance on our car. We set up an appointment with George to get the Zurich Shield treatment for our new Buick Envision. Lacey Helms that works in the Business Development Center usually is the one I speak to if I call for a question or need to be directed to the service department. Thanks Lacey for being so cordial on the phone. As you read this I can't say enough about this dealership! I'm not related to any of these employees but needed to thank all of them for the smooth transition with my husband and I buying this beautiful Buick Envision this past Monday, March 12, 2018.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By Dicedame on 7/5/2017 at 11:56 PM. Helped by Steve, sis mgr -- Chris Oates, slsman -- Shelly, financial mgr.

I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Everybody Won

By Diane on 5/2/2016 at 1:30 PM. Helped by Doug Williams, Laurie Leeper.

Doug was professional, courteous, knowledgeable about the GMC Terrain SLT. He persisted with his sales manager, without being pushy, to successfully negotiate a satisfactory deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Purchasing 2016 Dodge Ram

By Dodge Ram on 4/11/2016 at 11:38 PM. Helped by Douglas, Williams.

Doug Williams was excellent to deal with, very helpful and with our questions, and went above and beyond to verify everything. Excellent salesman, and gave us the best deal he possibly could. We were well satisfied with this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable

By William on 3/29/2016 at 1:58 AM. Helped by Alan Sollis, Laurie and Steve Heenan.

Never knew buying a New 2015 GMC Sierra could be as pleasing as it was. I am a straight forward kind of person that wants to get right to the point. Alan Sollis did not play with words or give me the run around but answered all my questions and concerns in a manor that was truly professional. Alan Sollis, Laurie Leeper and Steve Heenan were comfortable to work with and amazingly pleasing. I would recommend anyone seriously looking for the ultimate in vehicle buying experience to visit with Ultimate GMC in Mountain Home, AR. Thank you William

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used vehicle purchase from Ultimate Auto Group

By Rick & Jeannie Hawley on 2/24/2016 at 11:43 PM. Helped by Steve and Service Department.

We recently purchased a used 2013 Ford Edge and we couldn't be more happier with the vehicle and our Sales Consultant, Josh Hall. This is our second car that Josh sold us from Ultimate. He is very professional and knowledgeable about the vehicles. There was never any high pressure selling from him and he was able to secure us with a great price for the car. We were even able to get what was left of the powertrain warranty on this car up to 60,000 miles. Everyone we came in contact with at Ultimate were very friendly and helpful. When it is time to buy another car we will be sure to give Josh a call. Steve was able to beat everybody in town with the interest rate too! Yeah for us. Great job everybody!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By 1932hiboy on 2/21/2016 at 5:44 PM. Helped by Doug Williams.

Doug and Steve were just great to work with. If they don't have what you want they can find it for you. Give them a try you'll find it a great place. Thanks again Victor Keller

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Buick Encore No hassles

By Brandi B on 2/9/2016 at 1:40 AM. Helped by Alan R. Sollis.

Alan R. Sollis at Ultimate Buick GMC in Mountain Home AR helped me get the car I wanted. He did not have it in stock so he went out of his way to go and get me my car. No pressure, no hassles, by the time I got there they paperwork was all ready for me all I had to do was sign and drive. Highly recommend this dealership. Everyone I met there was very nice and courteous the whole time I was there. This was my first new car purchase and I was a little afraid but Alan helped me through it all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Pressure Salesmanship!!!

By Valentine809 on 2/3/2016 at 4:15 PM. Helped by Dopug Williams and Laurie Leeper.

We were looking for a SUV for my sister-in-law, and bought a Buick Regal for me--and I had a good car. Great experience--no high pressure to buy--just friendly, helpful service. Doug Williams was great to work with and I will highly recommend everyone to come to your dealership, and of course, ask for Doug!

I would recommend this dealer.