Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience EVER!

By Dicedame on 7/5/2017 at 11:56 PM. Helped by Steve, sis mgr -- Chris Oates, slsman -- Shelly, financial mgr.

I always hated buying a new car. I hated the unending negotiations where I got ticked off and left, and then the salespeople would call back in a few days and on and on it went. And then I met Chris Oates. What a difference he made! Instead of talking, he listened. Because he listened, he found the perfect vehicle for me. He was so knowledgeable about every feature and could explain how this vehicle compared to other models which was meaningful to me because I had been looking at similar units. Best of all, I asked him to give me his best price the first time around so I could decide yes or no.... one time. Granted, I advised him up front of the kind of incentives/discounts I was expecting and when we sat down, he explained in detail the steps they had taken to meet my budget requirements. I have to say I was extremely impressed. I really felt he tried to make the whole process an easy one and it resulted in a financially easy decision for me to make because I felt we had made a fair deal. I have to say hat's off to Shelly (financial mgr) too for being so thorough and helpful in getting everything done on the paperwork. For a great buying experience, a good deal, and gracious people..... I highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Everybody Won

By Diane on 5/2/2016 at 1:30 PM. Helped by Doug Williams, Laurie Leeper.

Doug was professional, courteous, knowledgeable about the GMC Terrain SLT. He persisted with his sales manager, without being pushy, to successfully negotiate a satisfactory deal.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Purchasing 2016 Dodge Ram

By Dodge Ram on 4/11/2016 at 11:38 PM. Helped by Douglas, Williams.

Doug Williams was excellent to deal with, very helpful and with our questions, and went above and beyond to verify everything. Excellent salesman, and gave us the best deal he possibly could. We were well satisfied with this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable

By William on 3/29/2016 at 1:58 AM. Helped by Alan Sollis, Laurie and Steve Heenan.

Never knew buying a New 2015 GMC Sierra could be as pleasing as it was. I am a straight forward kind of person that wants to get right to the point. Alan Sollis did not play with words or give me the run around but answered all my questions and concerns in a manor that was truly professional. Alan Sollis, Laurie Leeper and Steve Heenan were comfortable to work with and amazingly pleasing. I would recommend anyone seriously looking for the ultimate in vehicle buying experience to visit with Ultimate GMC in Mountain Home, AR. Thank you William

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used vehicle purchase from Ultimate Auto Group

By Rick & Jeannie Hawley on 2/24/2016 at 11:43 PM. Helped by Steve and Service Department.

We recently purchased a used 2013 Ford Edge and we couldn't be more happier with the vehicle and our Sales Consultant, Josh Hall. This is our second car that Josh sold us from Ultimate. He is very professional and knowledgeable about the vehicles. There was never any high pressure selling from him and he was able to secure us with a great price for the car. We were even able to get what was left of the powertrain warranty on this car up to 60,000 miles. Everyone we came in contact with at Ultimate were very friendly and helpful. When it is time to buy another car we will be sure to give Josh a call. Steve was able to beat everybody in town with the interest rate too! Yeah for us. Great job everybody!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By 1932hiboy on 2/21/2016 at 5:44 PM. Helped by Doug Williams.

Doug and Steve were just great to work with. If they don't have what you want they can find it for you. Give them a try you'll find it a great place. Thanks again Victor Keller

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Buick Encore No hassles

By Brandi B on 2/9/2016 at 1:40 AM. Helped by Alan R. Sollis.

Alan R. Sollis at Ultimate Buick GMC in Mountain Home AR helped me get the car I wanted. He did not have it in stock so he went out of his way to go and get me my car. No pressure, no hassles, by the time I got there they paperwork was all ready for me all I had to do was sign and drive. Highly recommend this dealership. Everyone I met there was very nice and courteous the whole time I was there. This was my first new car purchase and I was a little afraid but Alan helped me through it all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Pressure Salesmanship!!!

By Valentine809 on 2/3/2016 at 4:15 PM. Helped by Dopug Williams and Laurie Leeper.

We were looking for a SUV for my sister-in-law, and bought a Buick Regal for me--and I had a good car. Great experience--no high pressure to buy--just friendly, helpful service. Doug Williams was great to work with and I will highly recommend everyone to come to your dealership, and of course, ask for Doug!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Crystal Red Verano!

By b.c.m. on 1/27/2016 at 6:28 PM. Helped by Alan Sollis, Steve Heenan, Laurie Leeper.

So happy with my new Verano! Alan was accommodating and fun as he answered my questions. He took to heart what I needed in a car as well as in a good trade-in. Steve and Laurie were also very enjoyable and helpful. Mitch did a beautiful job of detailing and coating the car with Z. S. The whole experience was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a wondeful experience in purchasing our new GMC Truck

By TickleT on 1/15/2016 at 6:38 PM. Helped by Douglas Williams and Laurie Leeper.

From the moment we stepped into Ultimate Buick GMC we felt at Home. Our sales person Douglas Williams was such a pleasure to deal with. He was very knowledgeable about the vehicles and we felt very comfortable with him. We purchased a GMC truck and Doug was very efficient through the process. We were also very pleased with the Finance Manager Laurie Leeper she explained everything to us and made us feel at home. We will be sending referrals to Doug and look forward to a long term relationship with the dealership and Doug.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The name says it all . . . Ultimate Buick/GMC!

By Lane1021 on 1/13/2016 at 6:49 PM. Helped by Doug Williams, Laurie Leeper, Steve Heenan, Mitchell- the MitchMaster.

Our experience with Ultimate Buick-GMC dealership is as good as it gets! My husband and I were in the market for a new truck and we began our search online. Joe decided the 2016 GMC Canyon would suit our purposes perfectly so then we began to look for the best price. We contacted dealers in Little Rock, Conway, Searcy, Jonesboro, and Mt Home (I've probably forgotten a few) and Doug Williams came back to us with the best price. We were impressed with his professionalism and knowledge and even more impressed with the price he gave us. He was not only able to give us exactly what we wanted, color, options, etc but his price was far better than any others we received. Now, (and only now) we go to Mt Home to actually drive a GMC Canyon to see if it's really as good as all the reviews we've read. The Canyon was perfect so we seal the deal and place the order. Doug will be embarrassed when I say this (and, honestly he is not a relative and we had never met before and I am of a grandmotherly age so I can say this) but he is the sweetest guy you'd ever want to meet! Both Doug and his sales manager Steve Heenan worked with us on every point and we couldn't be more pleased. One point being . . . We have never traded in a vehicle before, I always just sell them myself so we made the deal on the Canyon without a trade in. When we went in to pick it up later, on a whim, I asked what they would give us for the Jeep Commander we would no longer have a use for. Imagine my surprise when Steve offered us $300 more than what I'd planned to sell it for. Another done deal! I can't forget to mention Laurie Leeper! If I said Doug was sweet you can double that for Laurie. I feel as if I've made a new BFF! I was so impressed with her and also loved the Zurich Shield products that she told us about (that Joe had put on the Canyon) that I brought my 'almost still new' Mazda 5 in a few days later and had it put on my car! I love it! We live on a loooong dirt road in Stone County and this will really help maintain the finish. And then there's Mitchell . . . The master detailer. Doug calls him the MitchMaster! It's January 13th, and I bring my little Mazda in during freezing weather. I've driven it for several days up and down our dirt roads and it hasn't been washed in a month at least. Our local car wash is closed in freezing weather and we shut off our outside faucets as well. Let's just say the Mazda was as dirty as any car you'd ever see but when Mitchell finished detailing (in preparation for the Zuich Shield) it looked as if I'd just driven it off the showroom floor! He really is, as Doug says, the best detail man in the business! Both my husband and I have been fortunate enough to have bought several new vehicles down through the years and I must say this purchase at Ultimate Buick/GMC was probably the best auto buying experience we've ever had. Joe & La'Nelle, Fox, Ar

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Purchase of New GMC Sierra Denali

By pretty truck 2016 on 1/10/2016 at 4:08 AM. Helped by Alan Sollis, Lauri Leeper, Steve Heenan.

Had a great experience with Ultimate GMC, salesman Alan Sollis and everyone we dealt with was very helpful and knowledgeable! Salesman was no pressure, but very nice and willing to work with you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pre-owned Truck Purchase

By bolding silverado on 1/6/2016 at 2:54 AM. Helped by Alan Solis.

My wife and I went into the dealership, to just look at inventory, not really expecting anything, but a pressured salesman. The salesman was very polite and didn't pressure us in any way. He went out of his way to get us the best deal possible. I would strongly recommend this dealership, and we are already looking to trade my wife's car in and purchase a new one.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great follow up by the sales staff

By Jack on 12/24/2015 at 1:53 PM. Helped by Doug Williams.

Doug Williams did a great job helping me find a car. He was knowledgeable and thorough in his presentations to me. I wanted to do business locally and Doug is the principle reason I was able to.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience I've had in my 50 years of car buying.

By Bob and Kathy on 11/21/2015 at 3:42 PM. Helped by Doug Williams, Laurie Leeper.

Doug Williams is a super sales rep. He was there to guide us in our pursuit of a new vehicle and not the stereotype pushy salesman. He is a very likable and friendly guy that made our car shopping adventure a very relaxing and enjoyable experience. He is was very knowledgeable of all the bells and whistles found in todays modern vehicles. Thank you Doug for a job well done. A sale is never final until all the i's are dotted and t's crossed on the mountain of paper work requires for completion of the transaction. Laurie Leeper was fantastic in this position. She was very friendly and pleasant to work with. In summary, Doug and Laurie made this car pursuit and purchase a relaxed and enjoyable experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Salesman & Great Dealership

By Allan E. on 11/21/2015 at 1:09 AM. Helped by Alan Solis, Laurie Lieeper, And several others whose names escape me right now.

I just bought a slightly used Chevrolet Sonic Hatchback. !2300 miles. For a great price. The Salesman, Alan Solis was friendly courteous & informative. Allan was not pushy and worked with me to get a great buy on the vehicle I wanted. All the people at Ultimate Buick GMC were professional and very helpful. The Dealership is very clean and modern looking even though I know that they have been there for many years. Every employee I saw was smiling and willing to go out of their way to facilitate my purchase even though they were very busy with many other Black Friday sales. Allan R. Erickson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love, Love, Love

By Princess Beaver on 11/19/2015 at 3:32 PM. Helped by Doug Williams.

I purchased a Toyota Camry from Doug at Ultimate a few weeks ago. Car salesman can be so pushy, and make purchasing a vehicle stressful, but my experience with Doug was the most pleasant experience one could have! He was such a pleasure to work with. Doug and the team at Ultimate made my recent buying experience a breeze. I would recommend this dealership to anyone and will definitely use them again in the future. Thank you ALL for making this a wonderful experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprised to have purchased a truck today!

By 2 on 11/9/2015 at 9:46 PM. Helped by Alan Sollis, Lauri Leeper.

Though we'd been contemplating a trade, that was not in our plans for today. Thanks to the tempting choices available on the lot and helpful guidance of Alan, we walked out with a new (to us) vehicle! Our favorite part of the process was the "get to know your new vehicle" unveiling, during which Alan introduced us to every button and switch on the truck and showed us how they worked. We drove away not having to search for the lights or wipers---an appreciated experience never offered in previous buying situations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By author on 11/2/2015 at 7:41 PM. Helped by Doug Williams, Lauri Leeper, Steve Heenan.

Having always shopped out of town. Doug, Lauri and Steve went to great lengths to show that "Yes you can have a dealership work with you". Bought a new 2015 Sierra 1500 SLT. Happy, Happy, Happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Personal Service.

By Flanuer on 10/15/2015 at 12:41 PM. Helped by Lauri Leeper, Steve Heenan and Douglas Williams.

Within the last 10 days we traded in our 2014 Toyota Highlander for a New 2015 Buick Encore which in our view is a better vehicle. We love it ! The many features and options were well thought out and superior to the Toyota product. Lauri Leeper, the finance Person was extremely cordial and worked hard to make the "deal" work. Steve the Sales Representative was great. Douglas Williams, an outstanding member of the sales team went "above and beyond" in my view to acquaint and familiarize me with the numerous great features of the vehicle. Douglas really knows his "stuff"and I am very appreciative of the time he spent with me. He invited me back should I need additional help. (probably will). This is a Great Place to purchase a vehicle.

I would recommend this dealer.