Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
4  
Quality of Work
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service good quality

By Sexynuknowit on 4/26/2018 at 6:00 PM. Helped by Joe.

Recently just purchased a 2015 Mercedes Benz E350 from Joe. Car has some very minor scratches but reasonably for the price. Joe was really helpful showed us the payment plans warranties etc. This is the fastest transaction for my car purchase life. strongly recommended this dealership. Very honest dealership and sales person. Thanks again Joe for the great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase Mercedes E-Class

By Zie on 4/14/2018 at 4:39 AM. Helped by Tai.

Great customer service and friendly , I'm so happy going home with this Mercedes E-Class today. I guarantee the price will beat other dealer :) I suggest people come to this dealer to buy a car. This is my first time ever saw used car dealer have a lot of different brand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Experience was Exceptional!

By lea22 on 4/13/2018 at 11:47 PM. Helped by Tie.

I have to say i was very please with this dealers inventory! I stopped by after seeing some of their inventory online while in search of getting my all time dream car. I could not be any happier with having made this decision as soon as i got there i was immediately greeted by sales. Honestly, could not have felt more comfortable.Overall, i just want to say thank you for a smooth process and even better customer service. I will for sure recommend United Imports to my family and friends! Check it out yourself you will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experiences

By Jasmineng on 4/13/2018 at 7:55 PM. Helped by Tai.

My husband and I stopped at United Import and was immediately greeted by Tai. He was such a nice and kind guy. He listened to our needs and provided us with all information that we could work with. We told him what we wanted ( an 2015 BMW X6 for my coming baby ) and were not messing around or something. Once we came to a happy decision, Tai helped us to get a best financial deal as he could and we all were happy. I would recommend this dealer to my friends or others that might need their services. Thank you Tai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By armanb on 4/6/2018 at 2:22 AM. Helped by issak.

I recently purchased a vehicle from United Imports. Isaac was kind and fairly accommodating. I went in, was straight forward with what I was looking for, and didn't bother them about reducing the price since the pricing is already designed to sell. Test drove the vehicle, liked it, asked if I could run a carfax on it, checked out, and purchased the vehicle. Before looking, I had read some negative reviews about United Imports that state things about lack of inventory, car faxes being wrong, scams, rude service, cars they were looking for or that they didn't want to bargain, etc. Most reviews came from disgruntled people that had 1 -5 reviews on other businesses all of which were also 1 star. These yelpers take joy in ruining business reputations rather than owning up to their own issues. There are some valid reviews though and I'm sure the staff dealt with it. Don't believe me.......take a look for yourself.... Here's my verdict: United Imports is a volume dealer and at the core of it, they are a dealership, not a customer service/experience mecca. They buy cars at the same auctions as the flagship dealers of Mercedes and BMW, except they don't mark it up as much because they want to get it out the door fast.... It's basic business. Sure, I didn't get to sit in a nice comfy chair as they bought me coffee while they asked about my day; and they didn't give me a nice Mercedes Benz jacket as a thank you for purchasing a vehicle, etc. but they were friendly enough to show me a vehicle, allow me to drive it, and then walk me through the process of buying it. Don't blame the dealership if the cars has issues a few months later. At the volume that these guys are moving cars, it's bound to happen. Face the fact that you took a risk and purchased a pre-owned vehicle. My friends who don't want to deal with that just go right down to Mercedes, pay 60k+ for a brand new vehicle, and enjoy it for the next 5 years before it starts giving them trouble. If cars didn't give you trouble then the car industry would go out of business and mechanics wouldn't exist. It shouldn't be that surprising. Reminder......its a USED car dealership. Overall Advice: They have GREAT pricing and the cars are in good shape so they sell as fast as they get them. DO your research, be prepared, call in advance, look at a recent carfax, then make a decision to buy a car like a grown adult. Once you buy it, own it; accept that it is a used vehicle that still has factory warranty. If something goes wrong, go to a flagship dealer and use the warranty :-) Overall Car ?/5 (we'll see in 6 months i guess...) Value 5/5 Ambiance 3/5 Service 4/5

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Very Below Average

By tkaishu on 3/17/2018 at 6:23 AM. Helped by Samson Hadgu.

Went there with my girlfriend today ready to buy a car. Had my eye on a 535i, and went to see it at an uncovered parking lot on the other side of the street. Looks really similar to an auction lot, the store itself is neat and has the nice cars but keeps the other cars in a whatever as-is condition outside. Some cars are really worn out, smells off, scratched up, etc. while other cars may be okay or in great condition. Seems like a dealer to try out your luck to see if you can hit a jackpot. But I didn’t today. Also they are quite rude, came in from Arizona and went to the dealer in a rental car, and one of the workers says to me “what is this xxxx, xxxxty car...” quite funny hahaha but rude.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Heed this warning. These guys are crooks!

By Truths on 1/26/2018 at 9:41 PM. Helped by Joseph Wang.

I was sold a car that had a cancelled warranty by the manufacturer. Joseph Wang told me that they do it all the time even though it's a violation of federal law. These guys are going to jail. I would never buy another car from these guys. Crooks!!

I would not recommend this dealer.