Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deals

By Lydia on 9/15/2018 at 10:00 PM. Helped by Trevor Browning.

Am looking for a used pick-up. This would be my second time I go to Universal Toyota. I always get great deals. Trevor makes sure I get what I am looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By kittiekatt91 on 9/7/2018 at 6:30 PM. Helped by Jacob, Noe, Ruben, Gabe.

Come see Jacob Herrera and Noe Herrera in Sales! They took care of me 110%, worked super hard to get me the absolute best deal possible. I appreciate all their time and effort. Also, Ruben and Gabe in finance got me in and out very quickly. Definitely had to be the best car buying experience I have ever had. Come and get your car here, you will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hans Hardin

By Dcamargo on 9/4/2018 at 2:35 PM. Helped by Hans Hardin.

Wish I had an option to add more stars. My husband and I fell in love with a 2018 white TRD off road. Our sales person who I highly recommend Hans Hardin made our purchase smooth and hassle free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My third car/SUV

By TexasMary on 8/30/2018 at 7:19 PM. Helped by Ernest Ayala, Franco and Frank (sales manager).

This was my third purchase from Universal Toyota, my second from Ernest Ayala. I was able to tell him specifically what I needed and he found the Rav4 that was perfect for me. Any issues I had were dealt with quickly and positively.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unsatisfactory

By Sfoda183 on 8/10/2018 at 7:44 PM. Helped by Jon Henry.

I was told insurance would go down, all rates are rising, and both were false. I believed them, I was rushed, don't use them.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Toyota Dealer

By Djs on 8/3/2018 at 4:20 AM. Helped by David Rivera, Ariel Garza, Valerie in Finance.

I went in for an oil change on my 8 year old Avalon and walked out with a 2018 6 cylinder Camry XLS. I had been thinking of a trade to get updated safety features for 6 months. I couldn't pass up the offer so traded. I have been driving the Camry a few days and enjoy the ride. David Rivera was my saliesman. He was terrific explaining the instrumentation on my car. Still need some followup on it. Lots to learn! Ariel Garza in Service is also great. Friendly and professional staff all around. This was my 3rd car purchase from Universal Toyota! Definitely recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!!!

By SNunnallee on 7/27/2018 at 3:29 PM. Helped by David.

The knowledge and professionalism of the salesmen and staff was great. They were not pushing and listened and answered all questions. I would definitely recommend Universal Toyota. 😀😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best sales guy

By Password5 on 7/18/2018 at 1:34 PM. Helped by Werner K. From Chicago Illinois.

I was not sure if I could get the truck but my salesman keep things honest and positive and helped me make it work and was also very patient. I loved that he never promised something he could do and always understood my concerns and needs. He was also very excited for me which was very sweet. Werner will definitely have me refer others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Gonza2018 on 6/19/2018 at 9:25 PM. Helped by Felix Rodriquez, Nieves Zapa and David Rivera.

We buy all of our vehicles at Universal Toyota and have them serviced. Both of my sons have Toyotas and are serviced there,. It's quick and friendly. We just bought a 2018 Tundra and could not be happier as they gave us a great deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Toyota Dealer

By Toyotaguy on 1/20/2018 at 1:08 AM. Helped by Ernest Ayala (new car sales), Felix Rodriguez (Service Department).

Excellent and knowledgeable sales staff and service staff throughout the dealership. A pleasure to work with professionals who take pride in the quality of their service.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Service Center Needs it’s Tires rotated and balanced.

By ikpagd2616 on 1/3/2018 at 5:28 AM. Helped by Will not name them because they know who they are..

Drove into the dealership due to some vibrations while traveling on a long distance road trip. I wanted to get my wheels checked and rotated. The initial contact with the service staff was very nice however this is where the service experience just turned into an experience of frustration. The first express service attendant said that their department didn’t handle tire rotations, I had to go across the aisle and get a regular service maintenance agent to get things started. I went there, the reception was friendly but this employee wanted no part in helping me and was told to return to the previous express maintenance agent because “they can take care of it too”. At this point I got the clue that no one wanted to help me. As I waited in line the first express maintenance agent looked at me with feigned interest and said “I’ll help you out”. However, the body language of this employee said otherwise. I stood in line for another 15 mins before the 3rd person decided to take my situation on. This time I was told that my car did not meet Toyota Care Basic warranties because I was over 12000 miles (my odometer read 12347). He then proceeded to inform me with emphasis that I would have to be charged $70 to get my tires rotated and balanced. He was telling me that it was what his manager told him to tell me. I decided not to go get my car checked due to the terrible service I received but not before calling calling my service center at Family Toyota in Burleson, TX and asking them for their opinion about my situation. They told me that’s not how it should’ve been no matter how busy it was and if I really needed it, to go ahead and phone another toyota dealership to get it looked at. Called Red McCombs to explain my situation and they told me to bring my vehicle over there and they would look at it. I left this dealership’s service center and before leaving the initial attendant had to apologize for the poor service. To the social media/management team of Universal Toyota, please rotate and balance the tires in your service department, thank you have a good day.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One Satisfied Customer

By JojoS. on 12/19/2017 at 8:15 PM. Helped by Joe Gutierrez and trainee.

First time my wife and I went, we were not happy with the sales rep or manager. 2 weeks later, we took a second chance and meet up with a new sales rep... Joe Gutierrez and his trainee, all I can say is he made up from our first bad experience. When it is time to get my new truck and I will definitely go back and look for Joe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Costumer service is very satisfied

By Cesar on 12/15/2017 at 8:28 PM. Helped by Ernest Ayala.

I’m very satisfied with the service that the salesperson rendered to us they are very friendly polite .Salesperson,Parts Services personel and Finance Group meet my needs during my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Gutierrez and Warner

By hernandez’s on 12/9/2017 at 12:23 AM. Helped by Joe Gutierrez and Warner.

This is my second time buying at Universal Toyota. It just keeps getting better! Joe and Warner were both outstanding salesmen. They delivered on everything they promised all the while making the experience enjoyable!! The Hernandez’s

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thx valerie

By One mad customer on 12/6/2017 at 11:02 PM. Helped by Valerie solis,Adam Soto, noee.

Really good customer service I would like to give a especial thx to Valerie she is very helpful. If you want to get a very helpful person check her out you won't regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer relations and price negotiation

By Robert Seese on 11/29/2017 at 5:26 PM. Helped by Ernest Ayala.

We met Ernest Ayala when we entered the show room. We were not sure if we would purchase a new or used Tundra.He was extremely patient and accommodating. Ernest showed us new and used models that were in our price range and found the perfect pre owned Tundra for us. The price negotiations with the contract person went smoothly and we were very satisfied with the price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience. .

By Maria D Campbell on 11/27/2017 at 5:11 PM. Helped by Hans Hardin..Super!!.

Hans is the man..3rd time buyer..and Hans always comes through..I'm very happy!! The wait time is not so great..but they were super busy..so take your patience with you.😇

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraudulent

By Theresa Covarrubia on 11/19/2017 at 2:48 PM. Helped by Kevin Browning.

This was the worse car buying experience in my life. 1.) Three loans because this company lies and drops the ball. 2.) 42 fraudulent hard hits has ruined my credit. 3.) They raise the price of the vehicle when you go to sign for the loan. 4.) Car salesman gave false information to us and the loan company. 5.) Poor management and customer service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Benny Moreno experience on 10/31/2017 at 1:58 AM. Helped by Franco Cruz.

Excellent service from Franco Cruz he was very friendly and helpful to the fullest. Franco was very good in calling us and seeing if three was anything else he would be able to do for us. We would do recommend his to everyone who is interested in purchasing a new vehicle. We would not expect a sales person to be so much help as he was and still he continues to call just to check how the vehicle is and how we are doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service by Cedric George.

By D&KLazer on 10/20/2017 at 11:56 PM. Helped by Cedric George..

This is my second purchase from Cedric George at Universal Toyota. He has provided excellent service both times. He is an outstanding salesperson. He has a great personality. Very polite. He takes his time to explain all the electrical systems, and fancy radar system. He know his product. The finance section is a little slow. but once we got in Mr. Marcus Chaves did a great job explaining the extended warranty. My wife an I also enjoyed your out of space computed table.

I would recommend this dealer.