Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.6  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A high class experience from down to earth people

By jimmy on 3/15/2019 at 6:42 PM.

I hat to say my car buying experience with John @ University Volvo was a positive one. He worked with me to get the vehicle and features I wanted within my budget. They have an amazing showroom with all the things you need to make the car buying experience more enjoyable. I highly recommend John & AJ to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service, Once Again

By Volvo Committed on 3/1/2019 at 5:21 PM.

I've been going to University Volvo for ten years, and am on my third vehicle. Yes, the vehicles are obviously excellent, otherwise I wouldn't keep buying them. However, the service at University Volvo is what really sets my vehicle experience apart from others. From the Service Writer, Art, all the way through any service I have being done, they are the most professional people I have ever dealt with. On time, never need to come back as service is done right the first time, and competitively priced.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent service with a personal touch

By Bradewa on 2/19/2019 at 4:13 PM. Helped by Michael.

Michael was instrumental in helping us chose the right vehicle. In addition, he was patient with our time frame (moving from out of state). Finally, the finance process was short and seamless. We were provided with all relevant information and options in a streamlined fashion so we could be on our way. Thank you for making this car-buying experience stress free!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We enjoyed working with Daniel.

By Burgoon on 2/12/2019 at 4:15 PM.

Easy purchase. We had done our homework online and knew the model, year, and price we wanted. Daniel was prepared, professional, and within a couple of hours, we were driving off with our lovely car. We appreciated the service of everyone involved at the dealership and highly recommend.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Dealership

By Eric on 1/19/2019 at 3:07 PM. Helped by AJ in finance..

The facility is great. We received great service and the salesman, Daniel, took care of our every need. We are very satisfied with our 2016 XC60. This is the third Volvo we have purchased from University Volvo. We will continue to be their customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volvo University

By No on 12/19/2018 at 5:15 PM.

Service is exceptional. When you get to this level of service it is difficult to get better. Somehow This dealership manages to be better every time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!

By Tlyates85 on 11/9/2018 at 3:30 PM.

This is our 3rd Volvo from University Volvo of Charlotte and received exceptional service every time. Great showroom, people and quality service! Would highly recommend and Volvo cars are exceptional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Again

By 9 volvos on 11/1/2018 at 9:12 PM. Helped by Service.

We have been customers of University Volvo since shortly after they opened the dealership. We drive past the other dealer by 6 blocks to get here. This service was completed on time and everything was done. This is truly a group of professionals that are committed to doing the job right the first time and excel at customer care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yearly Service

By Sawmill on 10/31/2018 at 3:22 PM. Helped by Arthur Mills.

My 20k service was done easily and timely. Loved driving the courtesy car, the 2019 XC60. Customer service is top notch at University Volvo in Charlotte.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jpnc44 on 9/25/2018 at 5:30 PM.

The entire team at University Volvo was great to deal with and we would highly recommend them. From the initial contact all the way through delivery, the process was excellent.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Preowned certified

By Volvo Girl on 9/15/2018 at 5:44 PM. Helped by Arthur-service.

20K service and warranty issues professionally addressed and the use of the 2019 XC-60 loaner car was the tops! Arthur was very helpful, also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great Car Buying Experience

By Dieter on 9/13/2018 at 5:08 PM. Helped by Matt,.

I was very satisfied with the car buying experience at University Volvo. Everyone from the customer service representative to the finance manager including and up to the owner were professional and friendly. The staff changed my opinion of car shopping. Very satisfied customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient

By Carol on 9/10/2018 at 2:36 PM.

Efficient but personable. The dealership is very customer-oriented. They get you in and out quickly but the service is excellent. Answered all my questions. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience at University Volvo

By cam731 on 9/6/2018 at 6:06 PM. Helped by Matt Bertone.

I strolled into University Volvo one day just browsing. I was deciding between a Volvo a few other brands/models. Matt Bertone greeted me and answered all of my questions on the Volvo XC 90. I left feeling great about the car but like most consumers, wanted to make sure I was getting exactly what I wanted for the best price. Matt stayed in touch with me, emailing or texting me back promptly. Ultimately, Matt found me exactly what I wanted at a price that couldn't be beat. The finance process was also smooth, as well as trading in my car. Couldn't have asked for a better experience and I love my new XC 90. Highly recommend to any one who is looking!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service EVER!

By 704.trish on 8/30/2018 at 11:38 PM. Helped by Arthur Mills, Also service manager but can't remember her name.

If you are in the market for a new/used car I would not go anywhere but University Volvo! We bought a new volvo from them back in October 2016. I just had my first service and it was easy, painless and they even took me to work. In years past I have had many dealings with other dealerships and this place by far exceeded my expectations. Anytime I have called with a question about my car, drove in or needed anything they are all so helpful and make you feel like you are a part of their family. I actually had a question about setting something up on my car while I was there and a salesman that I had never met helped me and made me feel as if I was his only customer. BTW....I love my new 2018 Vovo XC90. After driving other cars this one is by far my favorite!! I will be driving this car for years to come. Go check them out! You will NOT be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional Sales and Purchase Experience

By Joe Y. on 8/30/2018 at 9:43 PM.

Our purchase of a 2019 xc90 was exceptional. All arrangements were done via the phone since we do not live in Charlotte. Johnny Dunbar who handles internet sales did a super job throughout the process from first contact to delivery this past Monday. AJ the finance manager made that part of the process very easy. Highly recommend this dealership and the folks mentioned for out of town/state volvo sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

kind staff, efficient work and clean waiting area

By Mermaid$24 on 8/27/2018 at 1:10 PM. Helped by lady in service.

The team got me in and out quickly but while I was waiting the newly renovated waiting area was fantastic! I was pleased with the service all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond service

By Stephanie B123 on 8/25/2018 at 2:36 PM.

Bob and AJ helped make our purchase as smooth as possible. We highly recommend University Volvo and will be back for our next family car.

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
3   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Great Service Department, Sales Department needs improvement

By Voforlife18 on 8/15/2018 at 2:31 PM.

University Volvo has a pretty solid service team who are consistently helpful. And I have been pleased with the help Daniel has provided to my family and I with inquiries we have had. He also has sold us a CPO S60 in the past. However I find myself dissapointed every time I go in to the “showroom.” It’s almost as if you do not exist.. the sale reps never engage with you and always seem preoccupied with other business. Numerous times I have seen potential clients come in and in no way shape or form are they greeted until making it known that they are a potential buyer. Disappointing. It’s almost uninspiring. I continue to come for the service and parts departments but in the future I will turn to Volvo of Charlotte or Winston Salem Volvo for the purchase of another Volvo. I must also say that University’s inventory is relatively boring compared to other dealers.. there is such thing as color and options! Lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficiency

By Pip on 7/20/2018 at 8:39 PM. Helped by Tanya and Arthur Miller.

I brought my XC60 in for service; wherein, Tanya immediately started the process. Upon the conclusion of my wait time which was sooner than expected, Arthur Miller clearly explained the service with specifics. I had the opportunity to talk with Bob Kennedy regarding end of lease information. Efficiency and customer service were noted.

I would recommend this dealer.