Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay Away!!! The Absolute Worst

By Linda on 7/6/2018 at 7:20 PM. Helped by Doug Urse.

It doesn’t take much to satisfy me as a consumer. Just a straight forward approach, a useable product, and don’t lie to me. Well the people at Urse cannot do any of those things. I’m not going to post the gory details but they flat out lie to their customers. The owner is a disgusting person. He is supposedly a married man but made passes at me 2 separate times He is a complete pig and idiot. I will never come back

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous

By Higgins604 on 3/21/2018 at 7:09 PM.

Urse got my car scheduled in a timely manner. Doug Stephens was extremely kind, and professional during my visit. He kept me updated on the progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By Betty Cumberledge on 12/15/2017 at 5:13 PM. Helped by Justin Urse.

From the moment my husband and I walked through the door ,Steve greeted us very nicely and ask if he could help us with anything, he ask what we were looking for and price range, Steve showed us what we were looking for, we went on a test drive, and when we arrived back to the lot ,Steve had a report done up and it fit exactly what we was looking for, and the paper work was started and Steve was very nice and polite throughout the the process, everything was gone over in detail, no problem at all, we would recommend this Dealer and staff to anyone, we have never been so pleased as we were with Urse Dodge, what a great set of people to have the pleasure of helping us ride out in our new jeep, thank you so much for everything

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great service

By Ram guy on 12/11/2017 at 5:49 PM. Helped by Kelly.

had my Ram in for service and worked with Doug. Doug was friendly, prompt and knowledgeable. I would recommend urse for your service needs and would definitely ask for Doug as your service advisor.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

We purchased a 2017 Dodge Ram 2500 at Urse on Dec. 7, 2017

By Stacie Jones on 12/8/2017 at 9:44 PM.

My husband had a lot of questions regarding changes made to the new diesel truck and Don was very helpful and informative. Steve was patient and helpful if he wasn't sure he asked and found out for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of state review

By Harmon on 11/24/2017 at 7:04 PM.

I had a specific car in mind to buy and had been burned by other dealerships in my area. Realizing I may have to extend my search for the car I wanted, I looked out of state. I am so glad I did. Amanda and Don at Urse Dodge were FANTASTIC. Out of the MANY dealerships we dealt with in NY, Amanda had the best communication as far as turn around time with any question I had - and if she didn't know, she said so and found an answer for me and I appreciated that. Don was a great guy to deal with also, and I would absolutely take the drive from NY to WV to buy another car from this dealership. I would recommend them 1,000%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Sales Staff

By wvsherryb on 10/17/2017 at 4:14 PM.

My Sales Agent, Joe Wall, went above and beyond to assist me in my purchase. He had patience to explain the differences in the models I was considering and show me each one, even when I waivered back and forth. Everyone was really nice and accommodating.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch!

By Hemigirl on 9/30/2017 at 3:01 AM.

Thanks so much to Steve for making our experience an enjoyable one! It was like dealing with an old friend. We will be back! Sincerely, The Clevengers

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Rollercoaster

By Sara1006 on 9/21/2017 at 5:16 PM.

When I stopped at this dealership, I had no intention of leaving with anything but the vehicle I came in. However thanks to Donnie Johnson at White Hall Urse, and every other wonderful man and woman that helped me this past Monday, I left with a 2013 Jeep Compass and a better state of mind since I no longer had to worry about my car breaking down. Donnie was so patient and understanding and this salespeople at this dealership honestly care about their customers. I am so grateful to those who work up in the top lot in the pre-owned section, as I had a small breakdown and they made my day so much better and definitely cheered me up. This was the most pleasant car buying experience I've had yet. Definitely will go back for another car after my 2013 Jeep Compass!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Jmorris910 on 9/13/2017 at 1:44 AM.

I had an excellent experience at Urse Jeep. All staff was very helpful and nice. Took a bit long to get the car ready but still an excellent experience. I strongly recommend Urse Jeep. Thanks for helping me get a Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By TJFRN on 9/9/2017 at 2:59 AM.

I bought my 3rd new Car from Donnie Johnson, and I will always come back to him!! He is so friendly and helpful. Always answers all of my questions and always gets me the best deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought 2

By Bill Oliver on 9/5/2017 at 7:04 PM.

Was considering buying a new truck. Thought I the truck that I wanted was way out of my price range. By the time Joe Kragenbrink and Doug Urse got done we were about to work out a great deal on a Ram sport nighthawk. I was so happy with deal we started just talking about my wife's vehicle. I told them she was interested in the Jeep Compass limited. Well we are now the proud owners of 2 new cars and our monthly payment dropped by almost a $100.00 a month. Steve Shroyer was my salesperson and had great knowledge of ALL the vehicles he showed me and my wife. Everything I asked Steve to do he followed through on and was very quick getting back with me and making this deal possible. He did an outstanding job!! I WILL BUY AGAIN FROM URSE DODGE and feel very comfortable referring them to family and friends

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Extremely Helpful

By Jeannie on 8/20/2017 at 5:48 PM.

Quinten Robinson went above and beyond to help when I purchased a 2015 Jeep Grand Cherokee. He was helpful in teaching me the features available and in helping deliver the vehicle. I definitely would buy from Quinten at Urse Dodge Chrysler Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Professionals found!!!

By Diana Lynn on 7/29/2017 at 2:50 PM.

Our salesperson was wonderful! Polite, knowledgable and patient, she knew what we wanted before we could fully verbalize it. We looked, we drove, we left and we returned to also work with both Amanda and her boss. He too listened, understood and didn't quibble or insult us with bogus numbers. We ended the day with the Finance Man who was thorough and answered every question fully. We are amazed and appreciative to have found a TEAM of Professionals who made us feel valued as customers. Highly recommend these people.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

First Car

By Wine0806 on 7/12/2017 at 11:16 PM.

Our daughter was looking to buy her first car. She went to the dealership and found one on the lot. While there, they discussed her options and got her approved. The next day she decided on wanting a newer model vehicle, so we found one from Urse Honda. My daughter reports that Mike was friendly and professional while there.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Excellent

By Rexy17 on 6/24/2017 at 5:25 PM.

I knew what I wanted and what I could afford. It took us awhile to make the deal but a week later finally got to what I needed and we made the deal. I love my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

5 stars all around !

By Bree123 on 6/16/2017 at 4:52 PM.

Donnie Johnson and Joe K were amazing help I told them everything I wanted in a car and they helped me pick the perfect one ! I will for sure be back and would recommend them to anyone !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Jeep Renegade

By Zane B on 6/9/2017 at 10:29 PM.

I purchased a Jeep Renegade, from Urse of Fairmont's used car lot, with low miles for a pretty good price. I had a very good experience with all they employees I interacted with at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE MY BRAND NEW DODGE CHARGER!!

By Author on 6/6/2017 at 9:28 AM.

Originally, I went to the dealership in search of an advertised (used) Dodge Charger. Once I met with Donnie Johnson, he steered me toward the only 2017 Charger on the lot. With my subpar credit score, I was not convinced that anyone could give me a deal that I could live with but I was so wrong! Urse came through for me! I was blessed with a beautiful new car! I am a Dodge Woman for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Jeep Wrangler

By spyder04 on 6/6/2017 at 1:37 AM.

I just purchased a 2016 Jeep Wrangler from Brian McCullough. It was a wonderful buying experience and I would recommend purchasing a vehicle from him.

I would recommend this dealer.