Dealer 2-Year Rating

Overall Rating

2 / 5
Customer Service
2  
Friendliness
2.3  
Overall Experience
2  
Price
2  
Quality of Work
2.3  
Service
3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Car was sold to me damaged!

By Sherrie2015 on 6/12/2018 at 4:16 PM. Helped by Don’t remember..

Upon getting my used newly purchased car home I discovered it was dented in the front! No one told me of the ding or I would have bought a new one! They never offered to repair it either and salesman told me he didn’t know about. If you are buying anything from them look a look again!😞

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dissappointing

By Jamie L Roberts on 1/16/2018 at 8:42 PM. Helped by Three different guys.

I dropped my car off this morning and was not greeted by a service technician, which is was 28 degrees so that is understandable. I told them that I was leaving the vehicle with them and to call and let me know when it was ready and I would come get it. I had a low pressure warning on the rear driver's side tire so I asked them to check that and to do an oil change. I never received a phone call or voice message stating that my car was ready, much less a call to tell me that there was a nail in my tire and it could not be repaired because it was too close to the sidewall. I called the dealership at 11:45 a.m. to see if my car was ready and was told that it was. I asked why I was not notified, because that is out of the ordinary, and was told that it would be reported to "the higher power"!!??? When I arrived at the service center I was greeted by a very nice gentleman that was helping another customer but he assured me he would be right with me. Once he finished with that customer he began to process the paperwork for my car. He did not go over what was done to my car, what needed to be done, or even bring up the tire until I asked about it. When I asked why I was not contacted about the tire or that my car was ready there was no explanation and a "deer in the headlights" look. I asked to speak to a service manager and the gentleman left to get one. In the meantime, the gentleman that had helped me when I dropped off my car entered and asked could he help. I explained to him that I was not contacted about my car and he went on to tell me that he had tried to call me. I showed him my call history for the day and I did not have a missed call or the usual voice mail that is left when they contact the customer. The Service Manager entered and asked how he could help improve my visit and offered to reduce the price of the tire by $25. I told him that I would need to shop around and I would get back with him. He then walked me to my car, which was blocked in by another vehicle, and told me to have a good day. He did not offer to move the vehicle that was blocking me in nor did he ask if I could manage to get out of the parking spot. I had to reverse and pull forward numerous times before I was able to get out of the parking spot. I have never had any issues with the service department and I was in shock that my service was as crappy as it was today. I always get asked to rate them at a 10 because anything less is failing but I honestly think that there is always room for improvement and Nissan should not be pushing customers to give them 10s. I have also asked three other tire specialist and they say the tire can be repaired no problem, so this makes me feel that Nissan was trying to get me to spend unnecessary money. Very Dissatisfied and if asked to rate the service I received today, the response will be a 1. I do not want to take my vehicle anywhere else to have the service performed but if this continues I will not be using the service department or purchasing any more vehicles from Vaden Nissan.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

New truck round 4

By Angry titan on 12/16/2017 at 7:23 PM. Helped by Everyone at that dealership.

Worst experience of my life. Bought brand new titan xd platinum reserve. Noticed the rear box light was cracked before I took it home. Dealership said they will replace it and that’s were the problems start. Brought it to them after a week they said it is good to go. Came to pick it up and noticed inside of cab covered in grease they apologized and said bring it back up one day and they will clean it. Ok fair enough so I take it home. At home I was curious so I crawled into bed and looked at light were I found huge scratches through the paint on top of the cab. Back to the dealership it goes. They keep it for another week and a half. Get the truck back and scratches are fixed but cab is covered in dirty hand prints again, piece of trim is hanging down from rear head liner and plastic rivets are in floor board. Manager came out and had someone put trim back together and gave me the same story about bring it back and they would clean it. Now I have truck home and actually get to enjoy it until it starts raining. The roof of the truck starts pouring water into it. New vehicle interior soaked. Back to dealership and without truck two more weeks. Get truck back finally and get to actually drive what I’m paying for. Time goes by and I come up on first oil change so I bring it in. They change oil and say they rotated the tires but I need to have fuel filter changed, ok please take care of that while it’s there. We have to order it and you will have to bring it back. Not a fan but whatever so I go to pick it up. When I get there same dirty hand prints as always but I notice none on my tires that they supposedly rotated. So I asked if they rotated tires. Yes sir absolutely. I brought manager out to look at truck. He agreed tires had not been touched so he pulled mechanic. Mechanic said he didn’t have time to do it. But you signed that it was done. Ridiculous. I take the truck without rotation or fuel filter. Later replace fuel filter myself along with rotating the tires. Ok more time goes by an I need an alignment so against my better judgement I take it to good ole Vaden. It’s there over night and next day I haven’t heard anything so I call. Yes sir we aligned your truck but when we tried to update software in the truck per Nissan we burnt up your engine computer. What!!!!! We are not sure how long it will take to get a new one. I brought it for an alignment. Oh sorry for the confusion we can’t align that truck either. OMG I think I’m being punked or something but no they are for real. Two more days go by and I get a call saying truck is all done. Ok??? Just a misunderstanding. Alright so they bring it to me at work and it just so happened to be raining. I come out to meet the guy and swap keys and I open truck up to look inside and water is pouring out of the head liner into the back seat. The grabbed keys apologized and took my truck back to the dealership where it still is now. How can you run a business like this? I’ve never had to deal with something like this in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Neci98 on 10/25/2017 at 4:20 PM. Helped by Zach.

Zach is amazing at what he does and so is all the other team members as well. Just great people! I have nothing but great things to say!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By dennis88 on 11/11/2015 at 12:19 AM. Helped by Sarah.

Filled out a request online over the weekend and got a call Monday. Asked about any 2015 trucks since it was the end of year. They had one left and I came in a couple hours later. We test drove the truck and Sarah answered all my questions. Within a couple of hours we had all the paperwork finished and I returned to work. Excellent staff and facilities makes buying a car a great experience. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to the dealership looking for a used car. I had...

By rmcelveen08 on 1/2/2014 at 4:59 PM. Helped by Cj Balding.

I went to the dealership looking for a used car. I had been working with Cj Balding for over a few months trying to find the car that was right for me. I was not sure of the type of car I wanted and brought up some car ideas to Cj that I liked. He offered unbiased opinions on all the cars I listed. Once we were able to narrow it down to two different styles he looked and looked for me. He wound up finding the best deal on a BRAND new Nissan Altima. I was very specific on what I wanted to come with the car I purchased. I can honestly say I wasn't that easy of a customer to work with. I was very determined and he had the patience to help me and find my perfect car. I had a wonderful experience with Cj. I would most definitely recommend Cj to any and all future car purchasers. He was more interested in what I wanted and not so much as what was best for him. I love my car and am thankful to have had the salesman I did. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was by far best dealership we have been too! They...

By rosali123 on 12/4/2013 at 9:07 PM. Helped by Cj.

This was by far best dealership we have been too! They were willing to hear us out and give us a great deal! Made my family and I feel very comfortable and I'm absolutely in love with our Titan! Thank you so much! Definitely would recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I were in the market for a new vehicle. We...

By Kicker12 on 12/3/2013 at 9:06 PM. Helped by Bruce, Chris, Randi, Ryan.

My wife and I were in the market for a new vehicle. We were looking for something bigger than the Camry we had, and feel in love with the Pathfinder and Vaden Nissan Statesboro. Bruce, Chris, Randi, and Ryan made this the best car buying experience we've had yet!! Every question we had was addressed with transparency and accuracy. I would highly recommend the team at Vaden Nissan of Statesboro for anyone looking for a good car at a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership around! Very friendly!!! The staff...

By Michaelwestfall on 12/2/2013 at 3:49 PM. Helped by Cj Balding.

Best dealership around! Very friendly!!! The staff definitely treats you like family! I bought my wife a 2013 Sentra and couldn't be more happy with it!!! If you are in the market for a new ride, Vaden Nissan DEFINITELY needs to be on your list of dealerships!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dealing with the sales staff at vaden nissan of...

By jt_firefighter1 on 10/24/2013 at 7:49 PM. Helped by Bruce Petitt and Tim Canady.

Dealing with the sales staff at vaden nissan of statesboro was far better than ive ever experienced at other dealerships to say the least!!! They worked extremly hard to get me the deal i needed and way more than I wanted or expected and worked even harder to make sure it fit my budget!!! These guys are the best at what they do and i reccomend them highly to anyone looking for a new or used vehicle. They had a great selection and great service.....These guys just earned a lifetime customer for sure!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My name is Courtney. I was looking for a new "to...

By CJaksch1 on 10/22/2013 at 5:37 PM. Helped by Bruce Pettit and Salesman, Justin.

My name is Courtney. I was looking for a new "to me" vehicle, I went to the Ford dealership in my hometown, and they told me there wasn't anything they could do. A day or so later, I received a piece of paper in the mail from the great people at Vaden Nissan of Statesboro, needless to say I almost threw it away because I just thought it was another "generated letter." Well I ended up not throwing it away. A few days later I was heading out of town and glanced at that paper, so I called them up and told them about the piece of mail that I had received and asked them was it even viable, the gentleman said "yes." I made an appointment to go see him the next day, needless to say they made a deal that wasn't perfect for me and my family with the perfect car that I absolutely LOVE. Before I left, they posted my picture to their Facebook page and told me about a rewards program that they have. They told me that I needed 120 VOTES and I would receive the following rewards, a free car detail, free oil change, dinner for 2 at the Beaver House Inn, 2 free tickets to Georgia Southern University football game with catered food before the game, and my first months car payment payed. Needless to say I got almost 200 votes and I won the rewards package with everything included. They are friendliest and most patient dealers I have ever dealt with. They have kept their word and done what they said they would do 100%!!! I will forever be a Vaden Nissan of Statesboro customer! Thanks to them, I have the exact car I wanted and it was affordable!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very patent, positive, and had my best...

By sw02779 on 8/16/2013 at 3:33 AM. Helped by CJ, AJ, Bruce,.

Everyone was very patent, positive, and had my best interest at hand. This was my first car buying experience and these group of men made it an experience to remember!

I would recommend this dealer.