Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service

By Chris on 10/20/2019 at 5:11 PM.

Very professional. Service performed in timely manner. Would reccomend this dealership to friends and family. All persons were very friendly. Enjoying my Highlander purchased there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Terra on 10/19/2019 at 7:18 PM.

We love Alice and the whole crew! We have bought 2 vehicles from vaden and will buy another when the time is right. Couldn't ask for a better team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By AHAMMONDS1986 on 10/19/2019 at 5:34 PM.

My experience was pleasant. The staff were all very friendly and accommodating. Mrs. Alice was a great Salesperson who went above and beyond, but wasnt overly "pushy" about making a sale! This is my second vehicle purchase through Vaden and even though I was "okay" with my last experience, this time around was a much more satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing my 2019 Toyota 4Runner.

By KPerrin on 10/19/2019 at 11:20 AM.

Wonderful experience purchasing my 2019 Toyota 4Runner. The drive to find what I wanted and the communication during this time was absolutely econd to none.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Oil change

By hophim on 10/18/2019 at 5:12 PM. Helped by Not sure who. I don't have my papers with me.

Guys were very polite and explained what was needed and why. Suggested I get new tires, but I couldn't right now. Printed out quote for a set. Very pleased with experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Electronic

By Lalo on 10/16/2019 at 5:11 PM. Helped by Brett.

E motivo del mi visita esta ves fue por el radio que dejaba de funcionar y lo lleve el viernes pasado y la recoji el lunes solo que volvió a fallar regrese el martes y al parecer ya quedó , muy amables los que me atendieron espero no tener más problemas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

50K Service

By JoanieL on 10/15/2019 at 5:35 PM.

Had an appointment for service, Vaden Service was prompt & performed all services needed in a timely manner. I was kept informed during the whole process & recommendations were explained to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasant experience!

By Doug2162 on 10/15/2019 at 5:27 PM.

Work done properly on time and even corrected a recall we didn’t know we had. We take our Toyota nowhere else but Vaden of Sylacauga.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By BILL@INSITEENGINEERING.ORG on 10/14/2019 at 2:00 PM.

Called for service on Toyota Tacoma and got appointment. Person on phone was very friendly and set time and date to suit my schedule. Service personnel were very nice and performed service quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience EVER!!!

By KitKat on 10/13/2019 at 7:43 PM.

Vaden of Sylacauga, Alice, Donnie & management went out of their way to make sure I got the Highlander I wanted. From day 1, Alice went out of her way to get the features and color that mattered to me. This dealership fairly valued my trade-in sight unseen, got the Highlander to their dealership from another one, and installed the trailer hitch I wanted without me ever signing anything or paying a deposit. They even waited 4 days for me to be able to come get it. When I got there, everything was waiting for me to sign. Donnie and I spent more time talking about common interests than we actually did with paperwork. He took me out to my vehicle and showed me all the features so I was comfortable driving 40 miles back home feeling like I knew my Highlander. I would highly, highly recommend Vaden to anyone looking for a vehicle. Go see them or give them a call!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience

By Hkwalker on 10/11/2019 at 5:56 PM.

Alice made our visit and purchase so easy! She was great to work with and we would definitely come back in the future! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Polite

By momcat on 10/10/2019 at 2:59 PM.

My wife and I enjoyed working with Luis. He was helpful in getting us exactly what we wanted without being pushy or over bearing. The entire sales team was professional and great to work with. Recommendations all around for Luis, the sales team and the Vaden dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service at Vaden Toyota

By Glenda on 10/9/2019 at 5:30 PM. Helped by Brad Shaw.

The staff is always very accommodating and sometimes even fun. I know that my car will be properly serviced and repaired. Brad Shaw kept me informed and explained in a way that I could understand exactly what my car needed. I will not take my car anywhere else for service or repairs. Thanks Vaden Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out quickly and very courteous

By FAULK1947 on 10/9/2019 at 5:12 PM.

Not a long wait and very courteous people. . Answered questions and was very helpful. Price of service was reasonable.. waiting area very nice and clean.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and professional

By LH on 10/9/2019 at 4:22 AM. Helped by I dont remember name in service dept only..

In and out quickly. Handled problems made recommendations but didn't push. Very polite and professional. Felt like I could trust what he was telling me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By James on 10/4/2019 at 5:09 PM.

Oil change and tire repair (had a screw in it). Fast service! Would recommend to try. Been coming to Toyota over 20 years. Always nice!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great !

By TOOTHFAIRY2015 on 10/3/2019 at 10:34 AM.

Great experience. Alice is the best ! Super helpful and friendly. I would recommend them to anyone looking for a great vehicle and a fair price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

THE BEST

By kristend on 10/2/2019 at 10:16 PM.

The service department and the sales department is the best. They always go out of their way to work with my schedule and have taken car of my various Toyotas for years now.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By kathy.ingram173 on 10/2/2019 at 5:13 PM. Helped by Brad Shaw.

Your service manager was very friendly and helpful! The work was done quickly and clean. Thank you! Alice Rick’s showed me a new Rav 4 I’ve been thinking about. Everyone was wonderful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

To be honest I first spoke to Luis on the phone and...

By Lovemyaltima on 10/1/2019 at 3:14 PM.

To be honest I first spoke to Luis on the phone and wanted to keep dealing with him . My husband and I came in and we're greeted right away the reps there are friendly and made you feel at home . Thank you for helping us get a car .

I would recommend this dealer.