Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience getting a new Lease

By sestima on 4/9/2019 at 3:57 AM. Helped by Benny and Miguel Ruiz.

After my old car broke down, my husband and I were in the market for a new (or used) ride. We were planning to go to the Santa Cruz Honda Dealership because of their advertising. But, we decided to stop by the Seaside Honda (Val Strough Honda) to check it out. We are glad we did! Benny came out to help us. He was very patient and after seeing some certified pre-owned options, we asked about leasing; and Benny was very helpful answering all our questions. Initially, we were looking for a Honda Civic (which Benny showed us). But, when we saw the Honda Fit, and after we took it for a drive, I changed my mind and settled on the Fit. Benny walked us through the process of getting the lease and getting the price we wanted. Everyone at the dealership was extremely helpful and friendly. After we were all finished and I got the keys to take the car home, I noticed a small scratch on the paint. I was told to bring the car back that Friday; and when I did that, Benny took me to lunch at a nearby restaurant while we waited for the guys to take care of the paint scratch. I was so impressed! That was totally above and beyond what I expected. What an example of excellence in customer service! They have certainly won a loyal customer. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department was very helpful

By Saraskittles on 8/21/2018 at 6:29 PM. Helped by David.

The service department was really nice, the guys were very friendly. They offered to drive me to the nearby shopping center while they were serving the car and picked me up when they were done too. The prices were competitive with other places I’ve gone. I’m a happy customer!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

TRIED TO ACCUSE ME OF FRAUD TO MAKE ME PAY FOR WARRANTY WORK

By Marge on 5/28/2017 at 4:17 PM. Helped by xxx.

DO NOT USE THIS DEALERSHIP--IN ADDITION TO BEING GREEDY THEY ARE SLEAZY. My 2014 Honday Accord Hybrid threw a hissy fit and I had it towed to the nearest dealership: Val Strough Honda. They had to call in a higher level technician and he diagnosed a stretched timing chain and the fuel injector also needed replacement. Typically these parts can last the lifetime of a car but my car is only three years old and has less than 6,000 miles on it. The typical cause of a stretched timing chain is to have run the car with a low oil level. However, I am a stickler for maintenance and had done all the right things: on schedule oil changes with the right oil, the right amount of oil, and the right oil filter--and I had the documentation to prove it. The car had the correct amount of oil when it was brought in. I had done nothing wrong. And as my friends would tell you, committing fraud is totally alien to my character. NONETHELESS, VAL STROUGH TRIED TO ACCUSE ME OF FRAUD IN ORDER TO GET ME TO PAY FOR THE REPAIR!!! Apparently, dealerships get paid less money for warranty work. I had to call corporate Honda customer relations who in turn reviewed the case and got Val Strough to honor the warranty. My only prior experience with Val Strough was also very negative. When I looked to purchase the car it was in high demand and there was a shortage due to a lack of hybrid batteries. Some dealships were charging a premium in addition to the list price. Val Strough is closest to my home so I went there first in spite of knowing that they wanted an additional $3,000 over list. I also knew that Ocean Honda and the Salinas Honda were not charging a premium. Val Strough would only come down a little on the premium and I felt that all they wanted was to maximize how much they could make me pay and the xxxx with customer relations. I walked out. I went to Ocean Honda to purchase the car and the experience could not have been better--night and day difference from Val Strough and totally worth the trip. THERE SHOULD BE A ZERO RATING BECAUSE THAT IS WHAT THIS DEALSHIP DESERVES.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad costumer service ,,way more expensive

By Amit on 5/6/2017 at 5:41 PM. Helped by John ,, mighel.

If you want to get cheated then only go to this place. I was new to this place and for my work i needed a car.Unfortunately i went to this place. These people here are so expert in cheating they will not let you go out until they make you their pray.I paid 11000 for a car that worth just 7900 in salinas.I guess the car is also is not in good condition. These people are very good in brain washing so please stay far away from this place. I wish i can give negative rating.I fell so bad and cheated just after first week.

I would not recommend this dealer.