Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Review

By Shoemaker on 7/2/2018 at 4:38 PM. Helped by Melody.

Always excellent service. Very clean service area, friendly, courteous staff. Competent, knowledgeable service team. Never disappoints! I would always recommend Val Ward Cadillac to friends and colleagues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente customer service

By luztraut123 on 6/18/2018 at 11:48 AM.

Val Ward Cadillac in Ft Myers, FL is the friendliest dealer in the area and always provides excellent customer service. I will definitely recommend Val Ward to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A warrenty service on the dashboard

By ron88 on 6/15/2018 at 3:20 AM.

there was a defect of the dash on passeger side the day i picked up my new car i noticed it after i left the dealership so i went back and was told they had to order the part.I got a loaner till monday and picked up the car.I have been coming to Val Ward since 2013 and i think the service dept is excelent my advisor Craig is great.In the sales dept Tom Knoche is a good salesman my next lease I will deal with him again I think he got me a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We came in to trade our Xt-5 for a new one

By sylvieafm on 6/10/2018 at 10:18 PM.

We have purchased 3 vehicles and It has always been an enjoyable experience. It is Nice to work with Tom and the rest of the team. Thanks to all, Sylvie & Jean

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Que keeps getting damaged. Cracks from inside ALWAYS 2 time

By HTBDElisa on 5/21/2018 at 9:32 PM. Helped by JANE FLESCH.

I LOVE Jane. SHE is the BEST! Keep her happy and I stay happy and buy another CADDY!!!..... The dang que in my caddy keeps cracking or whatever from the inside, 2nd time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff Miller is wonderful

By Peggy s on 5/9/2018 at 7:57 PM.

This is our second purchase a v Cadillac from Val ward and Jeff Miller. He is wonderful and we will continue to do business with Jeff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made a stressful situation less stressful

By Sandrawhite77 on 5/8/2018 at 5:13 PM. Helped by Bryan Price.

Mr. Price and the Secretary were the only two i worked with. They made a stressful situation, so much less stressful. Overall they were awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Craig is great!

By Jean York on 5/4/2018 at 5:24 PM. Helped by Craig in Service..

Every time I go to Val Ward for service (I bought my car there so it is the only place I go), I have a wonderful experience. This time was no exception. I went to Craig on Monday to ask about service on my 2016 SRX and he said, "we can do it today!" I left the dealership in a gorgeous XT5 loaner and was back in a few days to pick up my own car. My car had needed the roof rails replaced and had some scratches that needed repainting. The car looks perfect and I am very happy with it. Craig was the best service person ever! Thank you Val Ward!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil change

By Kendrarb on 4/9/2018 at 10:18 AM. Helped by Jane.

Always top of the line service!!! Would recommend to friends and family! Service is quick! They keep you informed of what needs to be done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

xt5 2018

By jtjohnston on 4/25/2018 at 2:26 AM.

they did a great job, best price, great service. when we arrived we were in great hands with Tom herion handedthe whole transaction perfect. thanks Tom

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Melody is TERRIFIC!

By MotorMounts on 4/16/2018 at 7:44 PM. Helped by Melody.

You should hire mre folks like Melody. She is a real asset to your firm. C U next Season? Pls give Melody a pay raise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The Best of Service

By Richard on 4/9/2018 at 4:53 PM. Helped by Craig..

Have been coming here for years and always had good service. Craig takes good care of us. The lounge makes for a comfortable wait. Snacks and coffee are available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new tires.

By Veeman on 3/30/2018 at 9:33 PM. Helped by Don Behrens.

Val Ward treats me like family-- always ready to answer any question or attend to service. They know how to treat my vehicle and me. I know just about everyone there and am welcome to stop by and chat while waiting. The tires were installed in record time. This is the best dealership in Fort Myers!!! Been coming here for 27 years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A/C Repair

By tri5guy on 3/29/2018 at 6:52 PM. Helped by Melody.

Our service person Melody was very helpful and efficient as usual. Parts had to be ordered and she kept us up to date on the status of the repair. We were given a rental and at home we had other vehicles so a week long repair was not a problem. We are located in Punta Gorda so it would be a lot less heavy traffic driving if you had another dealership closer....consider Punta Gorda. The only other dealer would be further north, I believe is in Venice. Our next visit will be soon for maintenance an GPS update. Thank You, Joe and Barb Sills

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance on 2014 SRX4

By 3108Bayberry on 3/28/2018 at 1:43 AM. Helped by Melody - service.

The dealership was awesome, Melody in service was wonderful and fantastic, she kept me abreast of what was going on with my car. Thee timing and service was great and would always take my car for excessive work to the dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff and Joel

By MiguelSandra on 3/21/2018 at 8:54 PM. Helped by Joel.

Both are great . They take care of us as family, we feel welcome to the dealer building, gave us a great time frame for our deal. Even via email, phone, and texting- great communication with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sam is awesome! Very efficient and thorough!

By Kristywhisty on 3/19/2018 at 12:37 AM.

I love Cadillacs and I love how I was treated and cared for at Val Ward by Sam my salesperson and Lisa in the finance department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch operation

By Cdn snowbird on 3/8/2018 at 2:22 PM. Helped by Jason Grennon.

Employees are friendly, take time to listen and understand your issues. The up to date technology keeps you informed as to the progress of your service visit. The premises are spotless and it appears that this operation does not spare any expense in order to be customer focused.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BATTERY KEY

By CarWoman on 3/7/2018 at 7:48 PM. Helped by JEFF STAHL.

I went to the dealership having problems with my remote key: With a simple small new battery my remote key stared working without any more problems, I was there only 5 minutes!! That's what I call fast service!!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Exceptional as always.

By Vera 2213 on 3/5/2018 at 5:02 AM. Helped by Melody snyder.

I was charged for service (which I requested) when It involved an after sale part that I was never informed was on the auto when I purchased it.

I would recommend this dealer.