Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 1st experience in leasing and it went smoothly.

By p123 on 11/21/2017 at 3:43 AM.

With the supplier program, it made the entire experience stress-free and swift. I hope that after leasing my 1st Cadillac that I would lease another Cadillac when my 3-year lease expires.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Val Ward is the Best!!

By GaryoftheGulf on 11/20/2017 at 6:04 PM. Helped by Jane Flesch.

One of the Best decisions I have ever made was to purchase my vehicle at Val Ward!! When you have a Problem with your Caddy take it to Val Wards service Center and Speak with Jane Flesch. She is the best!! My car was repaired and returned in good time and Jane kept me informed with the progress!! I have NEVER been treated so good by a Auto Dealership than I have a Val Wards!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Ken on 11/20/2017 at 3:22 AM.

Great from start to finish . Bill Griffith knew what I wanted and he was helpful in every way . I would recommend him and Val Ward Cadillac to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience. Our salesperson, Sam Stahl, was great.

By Cardinal fan on 11/16/2017 at 4:30 PM.

We enjoyed dealing with our salesperson Sam Stahl. He was very knowledgeable about their products and was helpful in helping us make a decision to purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used car purchase

By Used car buyer on 11/16/2017 at 3:16 AM. Helped by Lisa and lisa.

Both lisa in sales and lisa in financing were very efficient and knowledgeable . . I think it is ridiculous that I have to put in a certain number of words. I would have cancelled this review except they were goid.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Caddy owner on 11/12/2017 at 11:10 PM.

Terrific experience. Salesman knowlegable and thorough. Made me feel comfortable. He introduced me to the sales manager, the service manager, and another one of the staff members in the service area. They also were very welcoming. I was given a tutorial on the workings of the automobile, as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

totally satifactory in everyway

By swerve in here on 11/12/2017 at 8:39 PM. Helped by Joe Holman.

The sales person was professional and accommodating in every step of the car purchase. I would not hesitate to request his assistance for any further purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service completed as planned--on time for 2014 XTS

By Roger Stapf on 11/12/2017 at 12:12 AM. Helped by Craig Doucette in Service for 2014 XTX. Sam Stahl in Sales for new 2017 XTS.

Sam Stahl did an outstanding job handling the purchase of our new 2017 XTS. He explained all aspects of the new auto and got prep done to fit our schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Returning customer purchased a new XT5 and left happy.

By Bill on 11/6/2017 at 7:47 PM.

Management and sales staff understood my needs and made sure a returning customer drove out happy. Salesman had good knowledge of the vehicle that I was interested in purchasing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance

By SRX Cadi on 10/16/2017 at 7:45 PM. Helped by Jane F.

Routine maintenancewas accomplished with little or no concern on my part as it was in the very capable hands of my service writer Jane.she explained the procedure and all of the work was completed just as she described it would be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional service

By Cadillac owners on 9/28/2017 at 1:30 AM. Helped by Jane.

They were able to get the service completed in a short period of time and yet we were able to get a loaner as well. Thy are always extremely personable and eager to please. Also got a great car wash as well...We have continued to buy 2 Cadillac's every couple of years and have never been disappointed in the last 20 years...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace electronics. Well done and properly disgnosed

By Otto on 9/27/2017 at 1:56 AM. Helped by Jane.

Quick repair and covered by warrenty. Had to wait s short period of time. Csr was slso washed. No serious issues on completion. Grest job. Will rrturn for moreservice

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finding the mystery problem

By bill19years on 9/28/2017 at 7:44 PM. Helped by Craig, Tony, Brian and Cindy.

Following Irma my car wanted to shut off on me for some unapparent reason.Craig and Tony did a good job of correcting what seems to have been the cause and Brian and Cindy kept me mobile over the days of diagnosis and repair.Good team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfied

By Car girl, gloria on 9/3/2017 at 2:15 AM. Helped by Sam Stahl.

Was very satisfied with every phase of the purchase. Salesman was extremely helpful and friendly. Would definitely Return to purchase again and would recommend to anyone that this is where they should buy their cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The reason I buy there

By Caddy on 8/28/2017 at 8:40 PM. Helped by Craig.

It is as pleasant as one would hope for. It has been consisting high caliber for the 15 years I've owned a cadillac and continue to own one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was great

By RLGrimes on 8/27/2017 at 2:07 AM. Helped by Craig Doucette.

Made a service appointment on line. Arrived to find my name and car on the overhead info screen. Craig always takes excellent care of my two vehicles and this appointment was no exception.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By DConover on 8/22/2017 at 11:57 AM. Helped by Melody in service.

Came in for replacement of Cue computer screen which had been damaged by sun/heat;everyone pleasant and professional. work complete in timely manner and car wash. Wonderful!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we have had in 40 years of buying cars

By Vetvietnam11B on 8/18/2017 at 7:32 PM. Helped by Samuel Stahl and Jim Gedra.

From the time Samuel Stahl opened the door for us until the time Jim Gedra the General manager and Samuel walked us to the door, It was an experience that all the dealers should try to model themselves after. He took us outside to show us the new car and invited us to take that car for a test ride. His expertise on all the features and additions the new car had was left us with only a few questions We came back and sat down with Samuel and within just a few minutes we were so relaxed we found ourselves looking at a picture on his desk of his family. He made us feel at home by telling us all about his family. That was the moment, you know the moment when we just knew we wanted to buy our new car from Samuel. From sales to finance where we were introduce to Lisa. She explained all the additional packages that we could buy, "but here comes a first" no pressure at all. I guess you can tell by now that your dealership has our automobile needs and wants for a life time. My only regret is that we didn't buy our last Cadillac from you dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best automobile service I have had !

By RAN on 8/17/2017 at 2:18 AM. Helped by Jane Flesch.

The Dealer personnel I work with in setting up my service visit are easy to work with and always seek to be helpful, and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, honest, friendly service for my 2015 CTS

By ctsjanine2015 on 8/14/2017 at 6:30 PM. Helped by Ben Monnett Service advisor.

I have been a loyal customer since 2008. The sales and service professionals always made you feel important. They value your time and treat you like family. I am always satisfied with each time I'm either there to buy a new car or service my car. Thank you for wonderful employees that make Val Ward dealership special!!!

I would recommend this dealer.