Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Possible

By Cavila0225 on 9/28/2019 at 9:08 PM. Helped by Julio Lopez.

We were totally upside down in our current car. Julio did all he could to get us into our new 2020 kia optima. My family is so happy. He went over and beyond to help us out. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Dee Mosley on 9/24/2019 at 12:42 PM. Helped by Alma and Mosqueda.

Amazing customer service work with you to help you get into a vehicle really nice people who take pride in what they do very happy I was able to do business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A non stressful buying experience

By Julian on 9/17/2019 at 4:10 AM. Helped by Melissa, Danny, Jeanie.

Very pleased with the professionalism exhibited by sales staff, especially Melissa and by Jeanie in the finance department. Also impressed by the facilities at the dealership. Very clean and esthetically pleasing. We felt very comfortable talking with the individuals who assisted us during the buying process. Appreciated the no sales pressure attitude demonstrated by all individuals we dealt with.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Liars

By Sunraye on 9/17/2019 at 5:06 AM. Helped by Stuart, Service Manager; Stacey, Service Advisor.

Both dates are done at the same dealer. I only go to the dealership for all my services. 9/16/19: I went in for an oil change. I got my oil change and they performed the multi point inspection, for free, on my vehicle. I was told the back tires measured at 10/32" and the front tires measured at 9/32". The brakes measured all around at 10mm. 6/15/19: I went in for the 30k service and spent $470.43. This is a factory recommended service. I got my service and they performed the multi point inspection, for free, on my vehicle. I was told the back tires and front tires measured at 8/32". The brakes measured all around at 7mm. back to today (9/16) I get the paperwork back and I tell my service advisor, I think this isn't right. The tires measured higher this time. She said, I will recheck them for you. She gets a gage, checks them and states that the tires are at a 7/32" and not 10/32 and 9/32 as they were reported on the multi point inspection paperwork. I tried to keep the above as objective as possible without my opinion. Now my opinion: After speaking with the Service manager about how someone just falsely reported information to me and how upset I was because I rely on the dealer (the expensive freakin' dealer) to make sure my vehicle is performing correctly, he tells me it was his foreman who did it. WOW! your Foreman....that makes me feel even worse. Now I don't trust the dealership (so much so that I checked my oil to make sure it was actually changed after this) but I feel this is an ok practice throughout the shop if your foreman is doing this. I was offered another multi point inspection with the option of watching it performed on camera, but I am not letting ANYONE from this dealership EVER touch my car again. I do not recommending going here. If you are going to offer a free service: 1. Do it correctly. 2. Don't lie about it. 3. Or just don't freaking offer it. You create distrust when you lie on reports that customers, like myself, rely on.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Jenn😎 on 8/31/2019 at 6:02 PM. Helped by Julio Lopez.

Just purchased Kia Sorento from Valley Hi Kia! Julio Lopez worked so hard to get us the best deal.We are very happy we chose this dealership. It is our 2nd vehicle from here. Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Valley Hi Kia

By Danandjudy on 8/18/2019 at 12:50 AM. Helped by Tina, Tabitha, Bruce.

We always have great experiences here. We have bought many cars from them. Tina, Tabitha and Bruce are the best. We would definitely recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refuse to properly diagnose Awd component yet try to charge

By Army medic on 8/16/2019 at 2:25 AM. Helped by Brenda, and direct supervisors.

I am a medically retired Army veteran and youth minister trying to get my 2015 Kia Sorento with 70k miles on it repaired under warranty the still have my vehicle and want to charge me a diagnosis fee even after they Refused to diagnose the Awd component and then wants to charge for a diagnosis of other repairs they feel it needs to be done before diagnosis of Awd component, dealership refuses to honor warranty work due to a dent on the muffler and so undercarriage scuffs which would not affect the performance of internal AWD Components do not buy or lease or have a Kia repaired at valley hi they will do everything to try and void your warranty I will be seeking legal help and reimbursement of any money I spent trying to get them to do the right thing even lied to me and stated my warranty on my cpo had expired at 60k when in fact they knew it was still valid and never started the claim They still have my car

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience!

By Petiterose on 8/14/2019 at 10:44 PM. Helped by Gloria Coronado is the BEST! Melissa Islas is FANTASTIC!! The Finance Manager Jean is lightening fast..

Every time I purchase a car here, the process gets more pleasant. Absolutely no problems, no pressure and no painful negotiations. I’ve said for the last four years, that I will only buy from KIA and want Gloria to handle the process!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Failure to honor price

By RIchard C on 8/4/2019 at 4:56 AM. Helped by Tabitha, Marisol, Fareez.

I just came back from this dealer and I'd like to share my experience so others may avoid doing business with the deceitful dealership. My wife and drove over an hour to view one of their cars a 2016 Kia Optima listed for $14,927. Being a AAA member we opted to get a AAA member discount certificated of $300 through AAA. AAA has a set of preferred dealerships that allows them to give their member preferred pricing. After going through all the hoops, credit checks, test drives, etc. we get to the last step which is registering the car and taking ownership of it. It's at this point where we noticed that the sales price being reported to the DMV is incorrect. The finance manager says he'll take care of it and talk to the "boss". It's at this time when we were notified that they will not be honoring this deal and to take it or leave it. This is their own words. At this point we had no choice but to walk out. I'm hoping that sharing my experience will help future car buyers in avoiding this dealership as they clearly don't care about their customers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 new family vehicles

By Metalpanther on 7/28/2019 at 8:28 PM. Helped by Jennifer Sanchez, Jeanie Jarulratana.

Valley-Hi Kia worked with me and my wife to be able to purchase both of the cars we wanted at the best price within 200 miles and were able to get us an incredible interest rate! We were treated with respect, dignity and a family feeling. We are now a Kia family and couldn't be happier.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Tony and Aide Hayes

By Tdhayes33 on 7/26/2019 at 1:13 AM. Helped by Marisol Martinez.

Internet sales person Marisol Martinez is awesome she is very knowledgeable and patient. Keep it up at victorville ca KIA I will return with friends

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trading my car in

By Maria on 6/21/2019 at 9:43 PM. Helped by Marc sales rep and Tina.

The sales rep was great his name was Marc. So was Tina she has always been great to work with. I will definitely be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Steve on 6/20/2019 at 1:48 PM. Helped by Marco.

Great staff could not be happier from start to finish. The buying process was easy and fast. They offered me a great warranty at a awesome price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awwsome

By Yoyo on 6/10/2019 at 2:41 AM. Helped by Frank.

Everyone was very friendly and helpful. The dealership was very clean. Everyone greeted me when I came in. The managers was very friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Nmendiola126 on 6/11/2019 at 12:39 PM. Helped by Evan Parra, Moses Sanchez.

Evan was very respectful and polite, answered all my questions I had about the car,he was very patient with me ,he didn’t rushed me every thing went smooth. Moses was super nice and helped with the finance part. Process was very quick. He explained every document very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

7th car i bought from valley hi kia

By massiekia on 5/30/2019 at 9:54 PM. Helped by malachi massie.

7th car i bought from valley hi kia. very happy for my new kia forte, very excited. thanks so much for everything woo woo woo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Pre owned car purchase

By Ben on 5/21/2019 at 4:50 AM. Helped by Melissa Mosqueda.

Everything went great, and I wasn't held there very long. They worked on the cost to help me get the extended warranty. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exelent service

By Gogis on 5/24/2019 at 8:15 PM. Helped by Evan Parra.

The sales person was very respectful and polite,anserd all the questions we had about the car,he took the time,he didn’t rushed us every thing went good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Alex12 on 5/10/2019 at 9:34 PM. Helped by Van. Gray.

I made my first car purchase, a New Kia Forte, from Van. Van and Gray very professional, knowledgeable, and easy to work with. We arrived at a fair price for the vehicle and the trade in. I would definitely recommend Valley Hi Kia to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Valley Hi Kia

By Pamela Thomas on 5/6/2019 at 2:18 AM. Helped by Frank.

Frank our salesman was great. I loved his personality and easy going nature. Everyone was really nice! I would recommend this dealership to others! Thank you!

I would recommend this dealer.