Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.6  
Friendliness
3.8  
Overall Experience
3.6  
Price
4  
Quality of Work
4.2  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

[BEWARE of this dealership!!!]

By sreekanth on 5/9/2019 at 9:36 PM. Helped by Bob, Merann, Anita.

I took my 2018 CRV which I purchased from Valley Honda for the first tire rotation for the vehicle on April 22nd 2019. So much pathetic and lethargic was their service that they only rotated tire of the right two tires and didn't rotate the left tires and they charged me a full fee for the rotation. As I had numbered all tires, they were caught red handed and had to rotate for the left two tires. The service tech was such an unprofessional guy who worked on my vehicle that he damaged all 4 of my alloy wheels with multiple scratch marks on the alloy wheels and fully scuffed all the inner wells for the lug nuts with Impact Torque Wrench while removing and tightening the lug nuts. On showing this damage to their service dept., the advisor said and agreed that their service director will call me back and address the issue, but they never bothered to call or address the issue. I have made multiple follow ups with dealership via email and phone and they never return the call or reply to my sent email. I even called the owner of the dealership and he too never returns back the call and it goes to voice mail. I even sent a note via service advisor to talk to dealership owner, but he never returned back my message. I have filed case with American Honda and they too ask me to deal directly with the dealership and washed off their responsibility. This dealership has been pathetic with their behavior and workmanship and handle vehicle irresponsibly or have no concern for your vehicle. Others BEWARE of visiting this dealership (Valley Honda at Monroeville, PA), and visit at your own risk ONLY, OR you may get your brand new vehicle damaged for the simplest job performed by them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Known issue with the Honda Accords - Service refuses to pay

By topam777 on 4/29/2019 at 2:38 PM. Helped by Steve and Anita.

My 2010 Honda Accord has had a known oil consumption problem for years. They replaced the pistons in 2018, however, now (2109) the car has oil running over the carburetor and alternator, which can cause a fire. They're refusing to fix the car on their dime. DO NOT GO TO THIS DEALERSHIP FOR ANY REASON!!!!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

Owner, Service Manager don’t care about customers!

By paboss69 on 4/19/2019 at 1:50 AM. Helped by Bob Graham, Andrea, Amanda.

Unfortunately after being a regular customer at Valley Honda without problems, I was taken advantage of and treated unfairly by the service department, When I called to inquire about getting a new headlight in my Acura, I was told it could be ordered by the service manager Anita and an appointment was scheduled. When I arrived the day of the appointment, I asked how much it would be and was quoted $42-$50 by Amanda. About an hour later, I received a call telling me the headlight was $186 + $75 for labor. Despite talking to Anita, the service manager, who was very rude to me and blamed me saying “you were adamant to coming here.” (which made no sense whatsoever), it wasn’t until I pushed and pushed until she agreed to subtract the labor costs. Still not being satisfied, I spoke with Bob Graham, the owner, who was just as unfair and stuck by her side after a private conversation. I always thought businesses were supposed to put the customer first but not in this case. I don’t know how these people sleep at night and they did not apologize for their mistakes nor was I fairly compensated. I found out shortly thereafter I could have gotten the same bulb on eBay FOR $35! I would have never had it installed if I was given the correct information. Please, if you can avoid this Honda dealership, do so. (Even one of the employees in service said “sometimes things happen in life. He knew I got a raw deal.)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consumer First!

By Dana Marie on 4/9/2019 at 1:38 PM. Helped by Dan Lauric.

Extremely pleased with my new Pilot and this dealership. From the moment I inquired about a new car the entire process was about me and what worked best. No hassles with pricing, trade in, financing, delivery etc. Dan Lauric was my sales rep and did an extremely amazing job! Every detail was met throughout the process and delivery was flawless. The entire staff at Valley Honda was exceptional.

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price

uncomfortable, rushed, pressure

By hondaa1 on 3/6/2019 at 3:42 PM. Helped by alex.

First time there. Pressured right away buy salesman for down payment, to sign, buy additional products. Continued with finance person. Disappointing. Won't recommend or go back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Service

By Bbdholmes on 2/13/2019 at 2:15 PM. Helped by Merann.

I have bought both new and used vehicles from Valley Honda (formerly also Buick and Jeep) over a 30 year period. They continue to maze me with the level of attention to all details that meet and exceed customer expectations. If you want to buy a car from a dealer that does things right I highly recommend Valley Honda. You drive into their indoor heated service reception area where a employee greats you immediately. After identifying your reason for the visit you are directed into the Service Department office where several other polite and courteous employees (I was helped by Merann) are waiting to help. After verifying what you want done today you are offered the very nicest waiting area I’ve ever seen in 45 years of buying cars all over the area. Clean, well lit, open and spacious room with numerous comfortable chairs, tables and even numerous work stations or you can go into a showroom area that has many more tables and chairs. Coffee (regular or decaf) and several vending machines with cold drinks and snacks are in between the two waiting areas. Big screen. TV, Guest Internet connectivity, clean bathrooms located beside the main waiting are too. Both the appointment setting, scheduling to meet my availability and clarity of what they recommended for my visit were matched by the details reviewed by Merann. Initial cost estimates were given and one additional service suggestion was also discussed as was the cost and reason for the recommendation. Car was serviced by the technicians promptly and Service employees came to get me when it was done. I don’t believe there is anyway they could have done their jobs better, provided a better experience or thought of anything else to make the visit better. At 8;15 AM there was already the days newspapers on e tables, a cell or iPad charging station, a interesting and tastefully done history of their nearly 100 years in business on the wall, a magazine rack with a dozen publication and a coat rack. Really impressive, a reflection of the owners and managers focus on providing a great customer experience. 5 Star Service, 5 Start Dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfectly smooth, as it should be

By Mark on 12/29/2018 at 10:02 PM. Helped by Dan.

I requested a price for a 2018 Honda CRV EXL AWD online. I decided not to pull the trigger at that time. One year later I called the salesman back that sent me the online quote. I asked him if he was still selling that car at invoice. He said yes, I asked him about the car I saw a online and he said it will be ready whenever I show up. It was ready when I arrived. I drove it and 1 hour later I was on my way. I sold my current car to a friend so I did not have to deal with a trade in. it was an awesome car purchase experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

worst car buying experience ever

By car on 12/4/2018 at 3:40 PM. Helped by Jeff Katchen.

Purchasing a car through Valley Honda was every bit the nightmare that I remember the car buying experience being. The salesman, Jeff Katchen, was condescending. His comment about my old car, repeated to me as a quote from “his manager”, was insulting; I knew very well that my car was not worth any money, but to be told that it “was a piece of junk and I was lucky that it had not broken down” was uncalled for. Quite honestly, I drove it for so long because I knew what a hassle I was in for replacing it. It certainly gave me better service that Jeff did. When I purchased the car (despite Jeff’s attitude), he told me that he would check back with me in a few days; there is no record of any phone call from him on my telephone. Jeff assured me as I left the dealership that he would personally contact my insurance company regarding the new car. His failure to do so set me up for potential liability. Apparently he was too busy visiting with his wife and dog during the sale to pay any attention to his customer. On a final note, I’ve NEVER bought a car before that came with less than a full tank of gas; how cheap can the dealership be to sell one with only half a tank?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase.

By Hippie69 on 9/24/2018 at 5:40 PM. Helped by Jeff.

I had taken my Accord in for a minor problem I had with the trunk lid. While there, I was looking at a new Civic that was in the showroom. I had asked Jeff if he had any others in a different color. He showed me 2. I choose one and an hour and a half later I was on my way home in a new car. There was no pressure to buy. Jeff and the finance dept did a wonderful job. I will return..... I really wasn't looking to buy a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By NLN340 on 7/19/2018 at 1:23 PM. Helped by Jason and Cassie.

I was looking for a very specific HRV to lease. The sales team went above and beyond to find me the exact car in the color that I wanted. I was very impressed with their dedication to help me! I would recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude salesman

By Ms Maddy on 7/17/2018 at 5:52 PM. Helped by Mike Black.

Live in the Harrisburg area and looking for a specific HRV. My husband was out in the Monroeville area and we thought he could stop and test drive the car, thinking this is the car we want. Once transferred to a salesman, I proceeded to explain that we are interested in a car, that we hoped to test drive it, and that hopefully the car could be swapped out to our local dealer. No matter what salesmen say, we have found out in the past that dealerships are more likely to take care of customers that buy from that specific dealership than buying the cheapest price somewhere else and returning locally. His response, “Why should I take time away from other customers when I’m not going to make a commission. Obviously, you’ve never worked on commission.” I’ve never experienced such rudeness from a salesman. I worked 26 years on commission in the insurance industry and always helped customers whether I made a sale or not. This salesman just lost the opportunity to make a sale to my cousin who told me that she was going to Valley Honda for a CRV. That’s how customer service and sales work. We can find this car elsewhere but I will tell my cousin about this experience. I thought Honda wanted to sell cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Price and Customer Service

By rmodz on 4/28/2018 at 2:32 PM. Helped by Dan Lauric.

Dan Lauric was a pleasure to work with. From the first exchange of emails, to the test drive, to ultimately purchasing the vehicle, Dan was nothing but honest and professional. He secured me a price that no other dealership could beat. Through all of my interactions with him, I never once felt pressured or felt as though he was pushing to “close the deal” with me. Very knowledgeable and personable. I highly recommend Valley Honda and Dan Lauric.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By jimturcovski on 4/9/2018 at 11:39 PM. Helped by Dan Lauric & Jason Flenniken.

Highly recommend Dan Lauric for your next vehicle purchase. He kept in contact with us as we decided which trim line to purchase and provided an excellent price. We were very satisfied with the buying experience and our new Accord.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By Sunshine on 3/21/2018 at 11:42 PM. Helped by Ken Seal.

We purchased a CR-V, our first choice of a vehicle and couldn't be more pleased with the help we received from Ken Seal. He was excellent to deal with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Super Happy!

By AlyssaZ11 on 2/16/2018 at 1:47 AM. Helped by Ray.

I've been wanting a CR-V for months, but have less than ideal credit. Ray at Valley Honda worked a miracle to get me into my dream car, and I couldn't be more excited!! The process was quick and easy, the woman who I signed my paperwork with was the sweetest, and overall I had a great experience! Highly recommend this dealership and Ray!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership

By Honda4life on 1/20/2018 at 10:13 PM. Helped by Jeff Katchen.

Been buying cars here for 22 years, would not go anywhere else. Tremendous staff and managers. Family owned, been around for 100 years, they know what they doing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By Sydsparkle24 on 1/20/2018 at 5:35 PM. Helped by Steve Werksman.

The car salesman know what there doing, they help you no matter what I would recommend this dealership to anybody I love my 2015 Honda Accord Coupe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant and Uncomplicated Buying Experience

By A & B Satisfied Valley Honda Customers on 1/20/2018 at 1:10 AM. Helped by Ken Negley and his sales Mgr Mr Poole.

Our first visit to this dealer we were greeted by Ken Negley, He was our salesperson. Very friendly, easy to talk to, gave us the information we need to purchase our vehicle a 2018 CR-V. Excellent service no pressure, we felt comfortable making this purchase and we highly recommend anyone in the market for a Honda to go to Valley Honda. We saved time and money by purchasing our CR-V. We are thrilled with our new vehicle and look forward to having it for many, many years. Thanks to Ken Negley, which made it possible for the purchase. Thank You Valley Honda.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Insulting, condescending, unprofessional

By FordDealer on 1/12/2018 at 7:21 PM. Helped by Terry.

Abysmally rude. Avoid Terry. Insulting, condescending and unprofessional. Uninterested in doing his job, but interested in his personal benefits package. Doesn't know the vehicle he's selling nor care to consider the potential trade. Absolutely the worst customer service I've ever experienced in looking to purchase a vehicle.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Valley Honda

By CurtinPgh on 12/29/2017 at 6:07 AM. Helped by Ray Sylvester.

Researched cars online and found a 2018 Honda Accord I liked at Valley Honda. Called the dealership yesterday and was assigned to Ray Sylvester. After chatting for a few minutes I made an appointment to test drive the car. Ray was personable, very knowledgeable and a real pro. No fast talk, no pressure. When we talked numbers they were right where I expected to be. I completed the purchase today and despite the dealership being incredibly busy, Ray and the Finance Manager (a delightful woman whose name I forget -- sorry!) were cheerful and gracious while helping me and several other customers simultaneously. Overall, I bought a great car at fair price and had a wonderful experience. Bravo, Valley Honda...I'll be back!

I would recommend this dealer.