Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Sara on 3/7/2017 at 10:50 PM.

Kitty Van Bortel and the whole Van Bortel team have gone above and beyond. I just brought home yesterday my new Impreza 2017 and I love it. This is my second car from Van Bortel and I am very happy with the overall experience. When in for a service with my older Subaru Marnie and Gary have always been available and explained everything clearly. For this purchase Jeremy and Karl have been exceptional answering all my questions. Keep up the great work!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top Flight Service

By S. Richardson on 3/7/2017 at 9:34 PM.

Marnie is top flight. About a year ago my clutch (yes, I am one of the last remaining clutchers) needed an unscheduled replacement. Marnie and the Van Bortel Subaru team accommodated my need immediately in a manner so professional, convenient and expeditious, that going 'all the way to Victor' is worth the trip. S.RIchardson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

That was easy

By 2017outback on 2/6/2017 at 4:39 PM.

I was pretty sure a Subaru would be my next car, and I took the time to drive a Forester, Outback, and the new Impreza hatch. Driving all 3 was no issue, Vince had them lined up so I could drive one right after the other. Of those 3 I really liked the Outback and Vince was super easy to deal with. No pressure, just let me ask questions and come to my own conclusions. No "what monthly payment are you looking for" or "will you buy today" schtick. I don't buy new cars very often, so I did take the time to drive a Honda and a Toyota but given the price, feature set, and drivetrain -- Subaru can't be beat. So back I went for one final set of test drives and I made up my mind. I had done my research and we had settled on a deal in just a couple of minutes. Trade-in allowance was very fair. The best part was that the car I speced out was already on a truck on its way to the dealership. One thing I really liked about Van Bortel Subaru was that it felt less like a high-pressure stealership and more like a casual, laid-back place to spend an afternoon looking at cars. It's definitely busy, but you're looked after and everyone is super nice and personable. Not one smarmy, stereotypical car salesperson to be found. A genuinely fun experience all around and everyone is super responsive, via phone or email.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always professional, courteous and friendly.

By Rich Marflak on 11/23/2016 at 1:05 AM.

For 34 years Subaru has been our vehicle of choice for dependability and safety, especially when seeking out great cross-country skiing. For over 20 of those years, we've trusted our car care and personal safety to Van Bortel's expert team of sales and service personal, regardless of one hour and fifteen minute drive to get there. All the awards they have won over the years are well deserved!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Staff

By ledore on 11/6/2016 at 10:03 PM. Helped by Andrew Bolton.

I really enjoyed my purchase from Van Bortel Subaru. I purchased a used 2015 Subaru Forester. It was in great condition and priced perfectly. The staff were amazing and ensured I got a great rate on the car. Our sales guy, Andrew Bolton, was knowledgeable, courteous, and hard working. Overall, a 5 out of 5 experience. Would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good prices, great to work with

By Gary49 on 11/4/2016 at 1:48 AM. Helped by Unknown.

I got a good price on my Subaru and found that Van Bortel treats customers fairly with no-hassle prices that are lower than other dealers. When I took my car in for a minor recall, they handled it promptly and in a very friendly manner. It's not hard to see why they are one of the largest Subaru dealers in the country. The dealership is currently very cramped, the showroom is too crowded to actually show cars. That should be alleviated shortly with the completion of a major expansion of the facility.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Theresa Schwartz on 10/1/2016 at 11:17 PM.

The service provided was timely,, efficient and they don't get the seats dirty when they move the car! The waiting areas (indoor and outdoor) are comfortable and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Exceptional

By cherrynose12 on 8/10/2016 at 10:19 PM. Helped by Joelle Cort, Jacob C. and two other women that I can't remember their names (all very good).

When I bought my crosstrek, I found the service to be professional, organized and friendly. I am glad that I went there. The dealership and subarus came highly recommended. It was a very good experinece.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Van Bortel Fans for Life

By garysrx on 8/4/2016 at 12:55 PM.

My wife and I took delivery of a 2016 Outback in June to replace the 2014 Outback that we leased. We were so impressed with the technology and all of the safety features on the 2016 that we decided to replace our 2007 Outback with a 2017 Legacy. Our 2007 has moved to our Daughter's home for use by our grandchildren. All of this activity was made effortless by the great team at Van Bortel. The Sales Team, Finance, Delivery and Service are all total professionals. I drive 40 minutes to get our cars to Van Bortel. Job well done Van Bortel. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Happy retiree on 8/3/2016 at 12:46 PM.

Great experience! Ordered new Subaru Forrester! Love it! My salesperson, Shawn Pies, was very helpful and great to work with as well as all the associates there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Subaruluv on 8/3/2016 at 12:28 AM.

We went in person to visit this dealership and were impressed by the atmosphere. Low pressure, and it felt like party. We met Vince Bovenzi, our sales representative and ended up ordering a new 2017 Subaru Forester. Vince was great and was prompt to answering all our questions and was with us every step of the way until our new car arrived. We absolutely love our new Forester! We would recommend Van Bortel to anyone. Fair up front pricing, great customer service, it doesn't get better than this!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made car buying a good experience!

By Steveh518 on 7/30/2016 at 4:56 PM.

Just purchased my first Subaru, a WRX! Van Bortel made the car buying experience enjoyable and a very good experience. They took the time to answer all my question, never pressured and checked back to see how I was enjoying my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best every time

By Lovemysubaru on 7/30/2016 at 12:19 PM.

I just purchased our family's 6th Subaru from VanBortel. Sales people are exceptional, they don't "attack" you the moment you step on the lot, and they don't try to sell you things you don't need. Service is also impeccable. Truly the most knowledgeable, friendly, courteous staff around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Where car buying is a pleasure!

By Hsppybuyer on 7/27/2016 at 7:52 PM.

Van bortel Subaru was the best experience ever buying a new car. Best price offered up front and better than 5 other dealerships. Professional , knowledgeable and kind describes the staff. They take the time to explain every option in the car after the purchase. We will definitely recommend and return to van bortel Subaru !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By diane/60 on 7/27/2016 at 12:26 PM.

Our experience at Van Bortel Subaru was great. The salesperson James Bertino was very knowledgeable and patient. This is our second Legacy and I would definately recommend seeing James for your next vehicle. Pete Rosser was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, fast, no pressure to buy.

By darryl56 on 7/14/2016 at 11:59 PM.

The salesperson James Bertino was patient, knowledgeable, and considerate to my needs for a vehicle that would work for me. I'm a little person, and James took in all the information I needed for a vehicle. I would recommend seeing James to help you with the right vehicle. Peter Rosser was also helpful and considerate to me at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We just purchased Van Bortel car #6!

By Capt.Subaru on 7/14/2016 at 9:06 PM. Helped by Nichole Locke, Cody Barkley, both excellent!.

We have had the pleasure of dealing with Van Bortel Motor Cars, for a number of years. Two Fords, and five Subarus to date. The dealerships make the car buying experience interesting, and pleasurable, rather than the dreaded chore that some auto dealers present. Management and staff are consistently knowledgeable, professional, and very nice, presenting and discussing all the various options, and possibilities that the purchase of an automobile presents. This is true in both the sales, and service departments! There are no " trips to talk with the sales manager", or attempts to sell you an accessory, or service, that you don't want or need. The cars, and service are first rate! We heartily recommend Kitty Van Bortel's businesses to family and friends, and anyone else who may ask!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!!

By melbh2980 on 7/9/2016 at 1:33 AM. Helped by Jake.

I cannot say enough wonderful things about Van Bortel Subaru! Everybody is so friendly and professional. This is one of those dealerships that I can walk into and know that not only am I going to be treated well, but I know that I can trust. I will be sure to send everybody I know looking for a Subaru (or any vehicle really) to this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By Ro on 6/30/2016 at 5:57 AM. Helped by Steve Durgo, Cody Barkley, Jacob Anderson.

I am so happy I found Van Bortel. The search for my first Subaru began on-line. I found Van Bortel's site, which was offering upfront pricing, that was already comparable to True Car pricing. It was not necessary to take something in stock to get that pricing, I was able to order exactly what I wanted. Jeremy assured me there was no obligation to buy the car if I changed my mind, they would find another buyer if needed. A good deal of the arrangements were made over the phone and via e-mail with Jeremy, and Steve in the business department. Jeremy was able to give me a range that my trade in would be worth (sight unseen), and Steve was able to get me a better interest rate than my bank was offering. When it came time to pick up my crosstrek, my trade in was assessed, and I was given the high end of the range given over the phone in the early stages. They never played the "shell game" with the price of the car or my trade in value. Cody went over the new vehicle with me, answered all of my questions and helped me program settings and Bluetooth. Jacob went over warrantee/protection options, but no pressure was ever applied to purchase any of it. Nice people, great car, no pressure, honest, up front sales approach. With out a doubt, the best car buying experience I have ever had. I know where my next Subaru will come from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By Joseph McCauley on 6/28/2016 at 3:06 PM.

I have purchased several cars at Van Bortel and each one has been a great car. The dealership folks from the sales person to the finance people to the service department have treated me well, made sure my questions were answered. Even ran into to Kitty in the parking lot and she personally asked if she could do anything to help. From top to bottom, great people.

I would recommend this dealer.