Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star service

By Sksingh55 on 8/27/2019 at 9:56 PM.

Employees have “How can I help you “ behavior. Very courteous, friendly and helpful staff. The entire transaction was smooth and walked out with a Smile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Tahoe on 8/27/2019 at 6:06 PM. Helped by Tony.

Tony was my contact person he was very informative and suggested service that would save me money and do everything at one time Tony was great

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

appointments are for nothing

By mreedtec on 8/16/2019 at 5:12 PM.

I called on Wednesday 8/14/2019 and set an appointment for Friday 8/16/2019 to get an oil change and state inspection. The appointment was for 7:30 am. Got there at 7:25 and checked in. So far, okay. It is now 12:01 pm and my truck is still "getting serviced" The first excuse was they were waiting on a filter from parts. That was at the 2 hour mark. Okay....the parts department is in the same building so I can see why it would take some time to get the filter. At the 3 hour mark, no excuse just still in service. At the 4 hour mark, service writer Amanda went to lunch so they cannot give me an update. This is not the first time I have had trouble getting good service here. They asked that we come back and give them another chance to give good service. Well.....they blew it. This place literally sucks at service. From setting the appointment (had to leave 2 voice mail messages to get a call back to just a simple oil change. They can't even pull that off. I will not be fooled again and go to Sam Packs Five Star Chevrolet!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star is true to its name!

By Austin19 on 8/15/2019 at 3:18 PM.

They’re are willing to work with military families and all logistics that go along with that. 5 star has the utmost professionalism and kind workers and are very personable. Great prices and great vehicles! Will definitely return in the future!

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Service Representative was clueless about my warranties

By crey1112 on 8/9/2019 at 8:23 PM.

Short version: be very careful about who you work with. The first service representative I worked with consistently told me, that my warranties had expired even when I new they hadn't. I tried to work with another service representative (Brian) who was more helpful, was able to find my warranty information the first time (and very quickly) but I wasn't able to. Long version: I bought a certified preowned 2016 chevy traverse back in October. I recently brought in for the free second oil change. I was working with a service representative, (lets call him Dilbert to avoid slandering). About 20 minutes goes by and Dilbert found me and said, "They found an oil leak, I checked and your warranties have expired. Do you want me to have them run diagnostics on the problem, or just get the oil change?". I was confused, because I know that we still had 2 warranties on the car, the certified preowned powertrain warranty, and an extended warranty which won't expire for another +40,000 miles. Being a poor graduate student with a family, I told him to just have them do the oil change. After talking on the phone with my wife, going over the paperwork and having the proof of both warranties, I went to go find Dilbert to have him run the diagnostics. I wasn't able to find him, so I went and talked with another service representative, Brian, about the diagnostics and warranty info. Once my car was done Brian came up to get me. He had the results of diagnostics, and we then walked through the estimated parts that needed to be repaired and the possibility that both warranties would cover. After Brian and I were in agreement that the major repairs (oil leak in engine and barring in axel) should be covered by both warranties, he went to set up my appointment to get it fixed. All of the loaner cars were either being repaired, or used so Brian told me he would talk to his supervisor and see if he could get a loaner car for me and set me up to drop my car off later that week. 4 hours later My wife had called three other chevy dealerships in town and they said that they had loaner cars available. Just then Brian called and said that he had been able to get a loaner car for me and they could get the car in that next day. I decided to keep working with Brian and not the other closer dealerships because I liked working with Brian. Brian gets me all set up to go with the loaner car and I left my car. Later that day I called Joe to let him know that I wanted to work with Brian, not Dilbert, and that it was Brian's hard work in finding a loaner car, as well as walking through the repair and my warranty that made me want this dealership to get my business. I wanted Joe to know how good of a job Brian had done. Assuming I was working with Brian, I was surprised when I heard from Dilbert. Again Dilbert said that they found the leak of the oil and the problem in the axel, and that I had no warranties so the estimated cost of repair would be $3,000 dollars. I quickly asked to work with Brian, who "was busy at the moment". So I told Dilbert, that I did have warranties, he said he would look again. Get a call later that day, saying that the one warranty would cover $2000 and when I asked him about the second warranty he couldn't find it so I let him know the company of the extended warranty, and he is like, "oh yeah its right here on your file". I was not very happy to be working with Dilbert. Not only did he consistently say that my warranties had expired, he never really explained exactly why the certified pre-owned powertrain warranty didn't cover the axel, but luckily the extended warranty did after I had to pay a deductible. I will only be returning for service, if I am able to work with Brian, but even then I am hesitant to return.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No Pressure Experience

By KacyS88 on 8/9/2019 at 1:52 PM.

I had been to 2 dealerships the same name before visiting Sam Pack's Five Star Chevrolet. Lloyd was the salesman who helped me find what I was looking for. Sales are sales. But, this man was NEVER pressuring any "deals" or a vehicle of a different type on me. I received an actual test drive; and not one of the "oh no, it looks like we're low on gas, let's go back and make a deal" scenarios. They were very accommodating, and let me return the next day with the title for my trade-in, and locked my trade-in in their facility overnight after I told them I still had tools in the tool box I needed to get out. In about 10-13 years (I keep my trucks for a long time), I will be returning!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Happy Buyer on 7/30/2019 at 8:42 PM.

Purchasing our new vehicle at Five Star Chevrolet was a great experience overall! From the internet advertising, being personable on the phone when inquiring about the vehicle, to the overall experience of interacting with the sales team at the dealership...it was all very professional and genuine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and kind salesman

By snapsginger on 7/18/2019 at 6:57 PM.

I had an amazing experience buying my first car on my own. Salesman Lloyd Facen was extremely helpful with making sure I got the best car for me and a good price. I would highly recommend him and the dealership! They make you feel welcome and never try to push you into buying a vehicle. The staff was friendly and truly care about their customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Chi123 on 7/17/2019 at 3:57 PM.

I was at the dealership to look at a vehicle I like online and gave them a time bracket to work with me. They were fast and they had my needs addressed with full force of the charm. It felt like being welcomed into a family. Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10

By d0123 on 7/6/2019 at 8:07 PM.

Loyd Facen is the man to go to. Made the whole process easy and as quick as possible. The whole store was friendly and not pushy. When I’m ready to buy another vehicle I’ll have no problem making the three hour drive back to see them.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great experience

By JSmith on 7/7/2019 at 2:56 PM.

I came to the dealer to get my car checked after the check engine light had been on for a few days. Come to find out it was something major that I didn’t have the money for. After some thought, I made the decision to trade it in and get a new car. They dealership worked with me and gave me what I thought was fair in light of all the repairs. They also put me in a great used vehicle. I am very happy with me purchase and will always come back and refer new customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience in DFW

By Sandy & Andy Emmons on 7/1/2019 at 3:35 AM.

GM Steve Fly, and Internet Sales Specialist,Lloyd Facen made sure our journey at the dealership , was from start to finish was a pleasant one. My husband is/was a die hard Ford fan and was in the hunt for a new truck. Lloyd was patient and explained all the differences on the different Chevy models available. We test drove multiple vehicles and finally decided to purchase a 2019 Colorado , Red Line Package. We were given a tour of the dealerships, introduced to the service area and staff (cleanest maintenance area I have ever seen). We were also given a tech lesson on how to operate the new system. Low pressure atmosphere made this a pleasurable experience overall. We really would recommend Lloyd as he is am outstanding salesman. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal family!

By blairrawls on 6/26/2019 at 5:45 PM.

I went into the dealership just wanting to test drive a Malibu! The members of Sam Pack made me feel right at home and made my transition into a new vehicle painless. Lloyd Facen was very knowledgeable and patient with me and took the time to speak to my father who lived all the way down in Florida.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Amazing, friendly, fun service

By K.Witt on 6/21/2019 at 11:18 PM. Helped by Eddie.

Eddie was incredible! I super appreciated his candor and friendliness. He was very helpful, understanding, and treated me with respect. While it took a while (6 hours total) partially due to waiting for my spouse to arrive to finish everything, he made sure I was comfortable and taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By nighthawk on 6/21/2019 at 6:02 PM. Helped by Eddy.

I've purchased from other five star locations and this location maintained their high standard. They will continue to receive my service and will recommend it to friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By ZR1Fan on 6/15/2019 at 10:47 AM.

In the past few months my car was serviced at the Carrollton, Texas Five Star Chevrolet. I have worked with the sevice department manager, Joe and his team, Amanda, Brian, and Jeff. When I arrived I was greeted immediately. The staff was friendly, knowledgeable, and prompt. They were even able to get me a loaner carwithin a short amount of time. Each time my car was still in the shop they sent me updates via text. Great communication with the customer and no guessing! While I was waiting in the lobby I made some observations. The waiting area was very clean and had many places to do your work if you have to wait. There were countertops for a laptop and free Wi-Fi. Also while I was waiting for my loaner car in the lobby I was greeted by every single person who passed by, and a couple of them even offered water or coffee. It truly made me feel like that they are a team and they share one goal and that is to provide the best customer service to their customers. The work they've done on my car, door latches and replacing a blower motor, was great. There are no issues and I never had to take my car back for a second check. I highly recommend this dealership for service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!!

By Tahoe Buyer on 6/15/2019 at 4:45 AM.

David Stephenson was great to work with! He was extremely transparent about the price and very helpful with showing me all of the features. The rest of the staff was great as well. I was given a very thorough explanation on how the Chevrolet app works. David even volunteered to drive my new Tahoe to my house 30 minutes away since I had two cars at the dealership!! Overall, it was the best car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Exceptional service

By jackw on 6/10/2019 at 11:28 AM. Helped by Jeff.

I recently took my GMC pickup in for AC and transmission service. The part needed for my transmission was on back order. The service rep (Brian) remained in constant contact with me during the whole time and found a creative solution to get me back in my truck. He could have just left me in line with the others but he didn’t. I didn’t even have to ask, he sensed the urgency to get me my vehicle back and did everything he could. I appreciate the personal feel that I got from Brian and 5 star and will return there for any future service, thanks Brian! PS, there was also a guy (Jeff I think) who took some of my calls along with a young lady who were super helpful as well. Not reflecting back the entire team there in service was really good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service advisor!!!!

By Jason C on 6/6/2019 at 8:39 PM.

Brian is the best service advisor anyone can hope for , he is awesome and goes beyond any expectations to help you and also explains everything possible . He is just awesome and thankful to have him as my service advisor ....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impressed by your service

By montes_felix on 5/30/2019 at 4:04 PM.

I took my daughter's vehicle in for service and received great service from Amanda Yarbro. She kept me informed of the progress and alerted me of things that would require my attention in the near future. Thank you Amanda for doing a great job.

I would recommend this dealer.