Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 star experience

By Robin2024 on 9/15/2018 at 6:17 PM.

Couldn't have asked for a better experience. We never felt pressured, no games or gimmicks. We were shown multiple vehicles even though it was pouring down rain. Lloyd really went above and beyond to make sure we were satisfied. All staff was extremely friendly as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealer Hands Down

By nicknovak96 on 9/6/2018 at 3:17 PM.

From the moment we got to the dealership it was the best car buying experience ever. Brett and Tyler both made this an awesome experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Kesshabracy on 9/1/2018 at 3:57 PM.

He helped me get the brand new car I wanted at a affordable price. Very kind and good at what he does! I would recommend going to him for anyone who visits five star Chevy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The name fits there customer service. Five Stars!!!

By Timber Time on 8/29/2018 at 7:05 PM.

this is the best car buying experience I have ever had. Everyone treated me with respect and didn’t try to focrce me to buy. They made sure I got what asked for and at the end, I walked away with the truck I wanted. Thank you to the Five Star Chevy team!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sales rep Billy Washington very professional

By Chevy on 8/14/2018 at 1:21 AM.

Billy was engaging, professional and very nice He took his time to explain, even put me in a better vehicle than what I was originally negotiating for, with the same payment terms.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Billy Washington is awesome!

By Lissaj1986 on 8/24/2018 at 9:33 PM.

Billy and the rest of the guys took great care of us!!! Such a relief to be able to get my daughter a dependable car! ?????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience I've had in buying a new car

By RSK on 8/24/2018 at 4:43 PM. Helped by Leah Johnston.

I've bought many new cars over the last 30 years, and Five Star Chevrolet made it the best overall experience I've had yet. To start, Billy Washington was an excellent salesperson who seemed more interested in listening to my needs and delivering, than just selling me something. He acted more like my advocate than a sales person. Additionally, Bret Morris worked tirelessly and creatively to get me the deal I needed. Finally, Leah Johnston was very responsive and efficient in fixing some final issues with paperwork. Five Start Chevrolet treated me like a customer they wanted for life rather than just another one-off sale.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Displeased with the lack of integrity from Five Star

By pet guy on 8/19/2018 at 7:02 AM.

I would like to start off by saying that I have been a loyal customer of this dealership since 2004 dating back to when it was Van Chevrolet and I have purchased 5 vehicles from them and also have brought in family members that purchased vehicles from Five Star and the reason I say loyal is because I live in Arlington so I have to travel quite a way to get there not to mention all the other Chevy dealerships I have to pass to get there, it saddens me to say that I will never ever be back to this dealership again for anything due to their deceitful tactics and to be honest just telling straight up bold faced lies. I was not interested in buying a new vehicle and I made that very clear when I got a call from someone at Five Star saying they had very good news for me that since they were really needing used trucks and I was such a good customer they wanted to buy my truck back from me and put me in a brand new truck for a cheaper payment than what I was currently paying now I realized this was nothing more than a sales pitch I have heard it before so I immediately told her I was not interested and if I was my credit score wasn't where it needed to be as a matter of fact it was pretty bad and she said this was different and it didn't matter I have been through this before so I just told her no it wouldn't work so she then had someone from finance department call me and ask why wouldn't I want to get into a brand new truck for a cheaper payment, I explained the whole credit situation again and couldn't be more clear on how bad my credit score was at this time and then he said it didn't matter if I would make the trip up there and be there around 6:30 I guarantee I will have you in and out of here in about 25 minutes and you will be in a brand new truck with a cheaper payment, so I made the trip to the dealership and test drove a new truck and was excited until the finance manager said the payment would be about 300 dollars more a month than what I was currently paying I was furious at this point and explained to him what I was told on the phone and he said they shouldn't have told you that and I will have a talk with them and their bosses I then told him a guy in finance that CALLED ME guaranteed me he would have me in a new truck he then said well you are approved just not for what you're wanting to pay so he went back and forth forever and I agreed 3 different times to keep going up on my payment even after I was told I would be in a new truck for a cheaper payment it finally got to where I couldn't make the payment he was talking about so he said I will continue to work on this and call you first thing in the morning to try and make this work because that just wasn't right what you were told on the phone, well guess what he never called me I did get a call from the sales manager saying we just can't make the deal on the payment you're wanting to pay I told him I didn't call you guys and I didn't come up here looking to buy a new truck you guys called me and promised me this deal he then again like the finance manager said that just ain't right what they told you on the phone and they shouldn't have but all I can do at this point is apologize to you and have a talk with the people that called you I then ask to speak to the GM and he said he was busy but he would have him call me but he never called me I have sent messages to the GM to call me so we can discuss this further but he won't call me. If the GM happens to read this my question for him is how can he let his staff operate in such a deceitful way allowing them to just tell straight up bold faced lies just to get people in the door. My advice to the staff at Five Star is they need to look up the word integrity in the dictionary and if they want to know what people think about those kinds of tactics they're using it's the opposite of the definition of integrity, not that you guys care because you have such a big dealership but you just lost a life long customer for life.

I would not recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Joe is Great.

By DogLover1994 on 8/15/2018 at 9:52 PM.

I bought a car and only four days later the engine light came on. I was assured that it had passed their rigorous inspection. When I spoke to the new car manager, he looked down on me for buying used and didn’t seem interested in helping me. Joe was amazing and took great care of me. He agreed that the part shouldn’t be my fault and mine to pay. If it wasn’t for Joe, I wouldn’t be coming back. Service department was amazing, but sales was less than a five star experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Malibu Redline

By Microkidd on 8/3/2018 at 11:29 AM.

Dexter Was great sales person. Not pushy and showed me exactly what I wanted. The service Center was fast and kind with me also to fix little issues I had with the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went in for a recall and ended up with a new car!

By Achacon on 8/3/2018 at 12:09 AM.

Mr. Pak would be proud of the work that Lloyd Dell andMike did to ensure that me as a single mom went home secure I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Danny Umana and Nereyda Umana

By Umanad83 on 7/28/2018 at 11:07 PM.

Lloyd Facen was awesome! So glad he was the one helping us out. He treated us and made us feel like we were part of his family. He made us feel comfortable even though we were nervous about purchasing a brand new vehicle. Thank you so much Lloyd for making our experience as simple as can be. Thank you for everything you did. We can say we are both happy to be part of the chevy family. My new silverado made me happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent experience

By MayraG. on 7/26/2018 at 4:58 PM.

We got to experience the difference here! After having a bad experience with a previous dealership. We found this dealership and from beginning to end we had a completely different experience. They got us exactly what we wanted and we were able to make a deal driving our new car home the same day! These guys worked hard at making us feel welcome, special and making sure we got exactly what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Perfect service

By Rickybobby on 7/23/2018 at 9:55 PM.

As soon as I walked in I was greeted by everyone and offered great service. Erick was very friendly and very professional. Everything was done easy,smooth and explained in great detail. Worked with Lupe and then Michael to get me set on my new ride. Thank you guys and I will certainly shop there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied!!!

By Precious on 7/23/2018 at 5:23 PM.

They worked very hard to make sure I left in something especially with my credit not being so good. Even though I didn't get the car I wanted I'm very satisfied with what I did get. Definitely satisfied and will recommended them to all friends and family. Thank you Five Star Chevrolet!!!!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Outstanding Sevice

By Dduncan on 7/22/2018 at 6:44 PM.

I knew Billy from college and when my son wanted to get a car I said let's go see Billy. Thanks for making his first car buying experience good one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST CAR BUYING EXPERIENCE

By Aubrey2018 on 7/17/2018 at 8:45 PM.

when i walked in this dealership i thought it would be like other dealerships, Putting pressure on buying a specific vehicle, but the sales guy that took his time in showing me what they had and also he was nice enough to tell me all the specials they were offering, at first i was really interested in a used vehicle they had. We did the paper work but i didn't got approved, then they showed me a new vehicle. i liked the equinox they showed me but it was off my price range, so they did everything they can to got me approved with the vehicle i wanted. The dealership got me the car i wanted i highly recommend them, also they speak Spanish, I would buy another car from them in the future, also when i walked inside the dealership everyone made me feel like family. thanks guy i really appreciate all your hard work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sells person!!!

By Reyes214 on 7/13/2018 at 2:06 AM.

Mr.Eric is a great sales person walked us through every step explained every detail with us. Would recommend my friends and family to him.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Outstanding

By Nadia on 7/11/2018 at 5:03 PM.

I was in and out of the dealership very quickly. Service from Cecilio was outstanding. He helped in every way possible and still continues to do so with any questions I may have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best car buying experiences I’ve ever had!

By Bfaith on 7/9/2018 at 2:33 AM.

This is my 5th Chevrolet vehicle buy since 2012 and it is the best car buying experience I’ve ever had. This dealership really took good care of me from the sales person Lloyd Facen to all of the members of the team. It was a very long and extremely hot day I looked at several cars and trucks; I didn’t know what I was ready to buy and they really helped me narrow it down. Every person was extremely professional as well as a lot of fun to work with. I’ve been associated with two other dealerships and by comparison the service here is superb! I would highly recommend this dealership to anyone who is looking to buy an awesome Chevrolet. Chevy til I die!

I would recommend this dealer.