Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership to buy from

By Edergabriel00 on 12/23/2018 at 3:44 PM. Helped by Jonathan Richardson, Mike Abelino, and Tim Goodman.

My family and I went in to look at a car for my sister. As soon as we walked up to the door we were greeted by a friendly face, Jonathan Richardson. He took us to his office and began the process. After we looked at the car and took it for a test drive (which looked and drove amazing), we went back to his office and talked with manager Mike A. Both men treated us with a lot of care, respect, and flexibility to our demands. And finally, we were taken to Tim G. to finalize the buy. Tim was very friendly, patient and helpful. Explained every detail and answer every question we asked, regardless of how repetitive we were. In the end, the deal was finalized and my sister was able to walk out happy with a brand new car, for a very fair price. This place has outstanding customer service: very friendly , and helpful . Definitely will recommend it to friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible Customer Service from my Service Consultant - Hagen

By Alisa West on 10/31/2018 at 5:00 PM. Helped by Hagen.

I called the Service Consultant (Hagen) on a Friday to tell him that I thought my sunroof or window was leaking. He said to bring it in Monday. I showed up Monday and he told me that he would have a technician look at it around 1pm and he would call me with the results. He did not call until 4pm and then told me that they would not be able to look at my car until Tuesday. His excuse was that they were a technician down the previous week which was causing delays. Why did he not tell me this on Friday? He did not call me Tuesday by noon so I called him and he told me they still could not get to my car. My car had been sitting at Van Hyundai for 2 days and no one had even started looking at it or told me when they COULD get to it. I told him that I was coming to get my car and would make sure that Hyundai knew what poor customer service I received from Hagen. I took my car to Freeman Hyundai after 5pm and they knew exactly what is was and had their technician look at it the very next morning. My taillights were leaking so water was getting in my Genesis coupe. I saw online that there was a recall for this in 2015 but not before then. My question to Hyundai would be why did I have to pay for something they knew was wrong in the assembly of the Genesis Coupe?

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

NO SERVICE--Bought 2015 Sonata and also a 2014 Sonata

By Paul Simmang on 8/10/2018 at 8:37 PM. Helped by Casey.

Buy your car from another dealership! Seriously. Do yourself a huge favor. As of 8-10-18 this is my fourth time to have to fix the same problem (detachment of Turbo hose) on our 2015 Sonata Limited Edition Turbo and this dealership does not respond. I have called and even went online to fill out their web form. Within a few hours of filling out the web form asking for help a sales rep calls me and says 'Since you are having problems with your car would you like to bring it in and we can sell you a new car'. Seriously? STAY AWAY FROM VAN. High turnover in staff. Unprofessional. Stay away!!!!

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Lack of Integrity, honesty and follow-through.

By USAFMedic on 7/19/2018 at 11:01 PM. Helped by George Donaldson, Tim Goodman, Mike Ablino, Labrandon Sauls, ( Juan Huerta - was the only one that communicated in a timely manner).

I purchased my vehicle from Van Hyundai recently, incredible experience. No wonder no one like to purchase a vehicle. Buyer Beware. Be informed before going in. Here are the facts: Their standards, "treating our customers cordially, acting with professionalism and never encouraging the use of gimmicky sales tactics among our staff...... At Van Hyundai, our intention is to create lifelong relationships with our customers.." - from their web site. When you read this, remember their standards. There were so many people involved, there will be no names mentioned. I sat with my salesperson, and wanted two things so we can conduct business together, honesty and integrity. - My salesperson wasn't truthful about " $1600 worth of work done on the vehicle before sale." This process took a ton of hours of emails and calling them out on bogus paperwork before the truth came out. + A few days passed and my vehicle had some problems with it, the Van staff did take care of the issue, fuel pump, and they provided me a loaner vehicle. This was one of my positives about the dealership. + I had sensor problems two days after my purchase, took it to a different dealership for repairs, Van did pay for the work done on the vehicle. - This whole process took about 3 weeks to complete, and could have been avoided if we had better communication and follow through. I didn't even raise my voice at anyone. I was respectful as I could be. I cannot share how many hours I spent on the phone and sending emails trying to communicate with the dealership. I got blown off, many times, many times!!! They thought I would go away. NOPE, I had to call Hyundai for help. I don't know if they encouraged them to do the right thing or not, but it had to be done. I just wanted my vehicle back! The bottom line is. If there was more communication, as I requested at the beginning of my transactions, and better follow through, I would give them a higher grade. I was lied to ( gimmicky tactics), lack of professionalism due to lack of communication ( professionalism). I feel I am justified to give my ratings of ONE STAR. I did get a decent price of the vehicle, and one of the directors did help complete my transactions and took care of the vehicle. By the way, a month has gone by, and I was hoping to get a phone call or an email of a thank you or maybe a "how could we have done better. " No quality control checks or just asking how my new vehicle is doing. - Where is the customer service? Do you think we created a lifelong relationship? I feel that if I had to do all of this over again, I think I would choose a different dealership. When I got lied to at the beginning, I should have followed my gut and walked.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good dealer to work with.

By dnazar12 on 6/29/2018 at 11:41 PM. Helped by Mike Abelino.

Bought two cars from Van Hyundai. Sales department is exceptional. Had one issue with the finance department, but I got the glitch resolved after a quick conversation with George (the helpful general manager). Overall would recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By Kenni22 on 3/31/2018 at 3:27 AM. Helped by Igor Mijatovich, Thomas Carter,.

Salesperson Igor Mijatovich was EXCELLENT and a pleasure to work with! He was very knowledgeable about the inventory and helped me make the best selection for my teen. The Hyundai Elantra was a prefect choice; great looking, solid, and reliable vehicle. The awesome Hyundai warranty and numerous options at a great price, puts my mind at ease about this purchase. Hard to believe my teenage daughter AND I actually love this car. Thomas Carter was great as well, he went the extra mile to make sure I was financially secure and satisfied with my purchase. Everyone we worked with treated us with kindness and respect. The entire process was comforting after being treated HORRIBLY at Vandergriff Hyundai in Arlington, TX a few days before. I will definitely recommend Van Hyundai in Carrollton, TX to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent and thorough experience

By Steve707 on 1/22/2018 at 8:53 PM.

Was cross-shopping a Ford Fusion vs. the Hyundai Sonata. Soon realized the Sonata was a better fit (literally) for me as I am a big guy. More room behind the wheel and the doors open almost 90 degrees allowing much better ingress/egress for the old, fat and infirm such as I. Had contacted the dealership through the internet and scheduled a time to come in and see Eddie Frazer. Eddie was very thorough, friendly, knowledgeable and helpful. I soon determined the Sonata was for me and we agreed on price. Very quick, enjoyable experience. Eddie even removed the toll tag on my old vehicle before I drove off in the Sonata. I would recommend Eddie and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealer

By njohnsonjones on 12/24/2017 at 5:17 PM. Helped by Lou.

I wasn't even sure I wanted a Hyundai - didn't know enough about them - but was impressed by the service and definitely impressed by the car. Love my 2017 Hyundai Sonata Hybrid - gorgeous to look at and so much fun to drive. Drives and looks very luxurious.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, Professional, and Thorough

By dennis110352 on 12/24/2017 at 5:17 PM.

From the moment I was greeted to the moment I left with my new car, I was treated professionally and courteously. My salesman (Mike) took the time to introduce me to people I needed to know (Service department) and I was given the opportunity to get to know my new car before the purchase was finalized. The finance team was thorough in getting me the best financing deal possible. I would definitely recommend this dealer to anyone who wants a car, but doesn't want to be pressured. Van Hyundai works for the customer always. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure buy..

By mibargas00 on 12/15/2017 at 5:28 PM. Helped by Lou Margetis.

I enjoyed my experience at Van Hyundai. I was greeted by everyone I met. Mr. Lou went above and beyond to help me out. He never pressured me to buy and answered everything I asked with personalism and expertise.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very nice, and attentive to my needs

By jbehrens0 on 12/7/2017 at 5:22 PM. Helped by David.

Everyone at the dealer was very helpful and informative. I was in and out in just an afternoon, and they made purchasing my first Brand New Car a very memorable day. Everything that was promised was upheld, and delivered. I am very happy with my new purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealer

By thien_bui1221 on 12/3/2017 at 5:20 PM. Helped by Lou.

Will comeback buy car again , hope next time I come for the first service will take care like when I bought the car from this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

van hyundai review

By furqangilani on 11/22/2017 at 5:17 PM. Helped by michael abelino. worked with couple of other people whose name i can not recall at this time but they did provide me with their visitor card.

nice and accomodative people to work with. very straightforward and honest. did not break down discounts into ten different categories thus giving best price. i would recommend to visit them before buying hyundai for good deals

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The exact car I was looking far; color and all

By pat_tanamachi on 11/14/2017 at 5:28 PM.

Sent an internet request for car color and features I was looking far. Immediately received a list of cars with Vin#'s from sales manager. Within minutes, I was contacted by Lou Margetis, who invited me in to test drive the vehicle. Lou was a very gracious host. He welcomed me and gave me a thorough run down on the cars' features. He was patient, kind and helpful. Lou also accompanied me on the test drive, giving further information on the Sonata's drive and safety features. Sure did appreciate his knowledge. The Sales Manager, Faz????, very kindly had my car delivered by 2 young men from the dealership. One was the porter and the other young man worked in parts, I believe. These 2 guys were FANTASTIC!! They gave me a thorough review on all the features of my car and how they work. They also programmed my garage door opener and synced my phone to cars' Bluetooth. Great Service!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

They Ruined My Car

By Sherrie on 11/2/2017 at 8:55 AM. Helped by Daryl, Jelisa.

We took our 2006 Hyundai Sonata in for a tapping noise which would occur infrequently while driving on the highway, when you accelerated rapidly. We had previously been told it might be a timing issue by another service company, but because the inside door handle was also broken, we took it to the local Hyundai service department for repair. We were shocked when they called us to say it needed a new engine, when no engine light ever came on, and the car has 55,000 miles on it. Out of curiosity, we looked up their reviews (should have done it earlier), and decided to take our car somewhere else. We left a message Sunday declining their service. When we went to pick it up, I could hear a horrible sound from across the parking lot where Jelisa was driving our car, and told my husband, OMG, It's coming from our car. They've ruined our car! When she pulled up in our car, it was making extremely loud sounds, sounds we have never heard before. My husband got in while I complained. Jelisa went to get the service rep, but my husband was too mad to stay, and left. When Daryl came out, I told him it wasn't making that noise when we brought it in, and he said it was. I disagreed, then I told him why we were going to a different dealership (and Daryl bad-mouthed them... figures). My husband did not make it home, as the once perfectly driveable car prior to leaving it at Van Hyundai, broke down several times on the way. He left it at a car service company, and told them what happened at Van Hyundai. We don't know what they did to our car yet, but they did something harmful, and then lied about it. Once Home, we called Daryl and complained, but it solved nothing. Even in my 60's, it is still hard to understand dishonesty, and meanness. I cried because of what they did, and I never cry. But it sickens me. We will seek legal counsel to see what can be done to right this wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Hyundai experience

By Crystal on 10/24/2017 at 1:26 AM. Helped by Micheal Abelino.

This dealership was very helpful and professional. They made the buying process go very smoothly and they explained everything in detail. Michael Abelino assisted through the process and very grateful for his deligence. I will definitely spread this experience and share with my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Hyundai experience

By clarisa199 on 10/21/2017 at 4:27 PM. Helped by Michael abelino.

My Hyundai experience was outstanding and met my standards. Really nice customer service and they were very professional and very patient with me.My Hyundai experience was outstanding and met my standards. Really nice customer service and they were very professional and very patient with me.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
4   Friendliness
4   Overall Experience
1   Price
3   Quality of Work

Parik's review

By parik.351 on 10/12/2017 at 4:22 PM. Helped by other.

Review given in other page, please take it as important and do the needful possible. I am still obsessed with the ultimate tech package for my car. I am sure, something can be worked out to make it happen

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Van Hyundai review

By madisonousooner on 10/10/2017 at 4:21 PM. Helped by Howard Okundia.

My experience in Van Hyundai was great. They had the exact car I was looking for, and they were very efficient with my time spent. everyone was friendly and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in Motion

By nomadc3 on 10/6/2017 at 4:35 PM. Helped by Mike Abelino.

This was the most rewarding buying experience ever encountered. Everyone was professional and handled the buying experience in a timely manner for myself and husband.

I would recommend this dealer.