Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They do not answer their phones or return calls

By Pat B on 4/13/2018 at 7:37 PM. Helped by Brenda Elizonda - Perry in sales.

If there was a zero rating that is what I would have given this dealership. Phone calls go straight to an answering machine and no one returns the calls or even online request for a service appointment. I've called at different times on different days of the week and its impossible to get a life person. I am trying to get a pre-inspection on the return of a lease and was initially told that because the lease was from a different dealer that they do not have the time. How they stay in business is beyond me. Within two years of the lease there were 2 recalls. Even after scheduling an appointment where I was advised that I should come in on a Tuesday, after I arrived I was told that they could not have the car serviced because they did not have enough mechanics on Tuesday because they work Saturdays, r e a l l y !! Giving me a loaner car with a broken side mirror and having to come back the following day just doesn't cut it!

I would not recommend this dealer.