Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
3.1  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Long time customer will never spend another cent there

By Me on 8/28/2019 at 1:47 AM. Helped by Don’t remember.

I have purchased 5 vehicles over the years, 4 new. Didn’t think I still had to watch my back when I came in for a new mustang. After hours of back and forth, and allegedly getting a great deal on the car and the trade in , found out I paid more than MSRP, and they took several hundred from the manufacturer rebate to cover what I wanted for the trade in. Being a loyal customer means nothing to them. When I went back to complain they offered me free floor mats and some other crap they sell. Service sucks too, wanted to charge me $200 to flush out the drain plugs in the doors. A quick YouTube search found I could do it myself in less that 10 minutes. Service Rep seems to think everyone is up at 7:30am when he is, so he calls to follow up on service.

I would not recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Raptor $10000 over msrp

By DC on 8/20/2019 at 2:10 AM. Helped by Yager.

Thought this was legit dealership had great experience with salesman Yager but then called to ask why raptor was marked up $10000 over msrp? Cuz they can. No thank you this dealership has lost all credibility trying to rip of the consumer cuz they can, they at least admit it unbelievable why anyone would support that kinda greed is beyond me I assume the owner needs to fuel his jet or build another manision somewhere lmao they will never see my business for any vehicle now thinking Ford allowing this is giving me second thoughts about getting a Ford they sure love bail outs while the xxxx the consumer and tax payer at same time

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Disappointed multiple times

By sdgmcarlson@gmail.com on 8/7/2019 at 5:15 PM. Helped by N/A.

Called service, sat on hold for ten minutes. Secretary picked back up and offered politely to take a message. Left my name and number, days later still no callback. A few years ago my last truck went in for service. By the end of the day I hadn’t heard from Ford so I called them. They said my truck had been done since 10:00. No one called. Their communication is horrible. This is why I drive from Ridgefield all the way to another Ford store. I pass Vancouver Ford because they just aren’t worth it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Not your typical salesman

By Impala1961 on 8/2/2019 at 12:22 AM. Helped by Mark Yarger.

Came in looking for a new to me vehicle with no intent to purchase. Met with Mark Yarger and he was the most sincere no pressure salesman I’ve encountered there’s at a dealership. Usually you can tell they are out for the buck and if you tell them you’re just looking, they blow you off. He stuck with us and answered our questions with no motive. He found out what we wanted in a vehicle and ended up finding the perfect one! There was no pressure at all and it was by far the best experience. He’s got repeat customers for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would 10/10 Recommend!

By roughs on 7/30/2019 at 10:03 PM. Helped by Mark Yarger.

Mark Yarger at Vancouver Ford has been so incredibly helpful! He helped me buy my 2018 Escape back in November and I had the pleasure of running into him again today while getting my first oil change. He's kind, patient and understanding of all the stress and anxiety that (for me) comes with purchasing a vehicle and has always been open to my questions from day one to this day, 8 months later. Much thanks to Mark and the rest of the crew!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Match made

By Heinz on 7/30/2019 at 6:56 PM. Helped by Mark Yarger.

Working with Mark Yarger to find a "new to us" car was a positive experience. Mark listened to our wish list of what we were looking for and found a car to match that. We couldn't be more pleased with Mark's attention to care, kindness, and making us feel welcome. Mark Yarger is an amazing asset to Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By Yas on 7/22/2019 at 1:07 AM. Helped by Mark yarger.

Mark yarger did an excellent job getting me into the right vehicle and making sure I was taken care of. The process was easy and quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Vehicle Check

By Dadman on 7/20/2019 at 6:02 AM. Helped by Jorge Juarez.

I contacted Jon Creedon , President and he put me in touch with Jorge Juarez, Parts & Service Director. Jorge treated me with courtesy and respect . I had some issues with my Escape and the warranty had just expired, he checked everything I asked about. Excellent service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience at Vancouver Ford due to Mark Yarger

By Mary65 on 6/28/2019 at 11:45 PM. Helped by Mark Yarger.

Mark Yarger did an outstanding job of selling me a Hyundai Tucson. The actual experience of buying the vehicle was fine and the follow up help Mark offered was very impressive. I never felt that once the car was mine I was on my own. Mark continues to give me help if I text him about something I need help understanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Mark Yarger

By Sarah92 on 6/28/2019 at 12:02 AM. Helped by Mark Yarger.

Mark Yarger is amazing. I would recommend him to anyone! He is kind and patient and honest. Best sales man I've ever worked with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly folks

By Rev!ew123 on 6/15/2019 at 12:46 AM. Helped by Nick Newball.

We bought our first full size truck from Nick Newball 2 years ago and have been very pleased. We drop in once in awhile to see the new models and are always treated with respect. Nick isn’t a typical car sales guy, he treats you like an old friend. Thank you, Nick for listening to our wants and needs when we went from a Tacoma to an F150.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Process Start to Finish

By jmkriner on 6/13/2019 at 3:13 PM. Helped by Mark Yarger.

I scheduled a time to meet with Mark Yarger and from start to finish the whole process was 2.5hrs including test drive and all. Mark was knowledgeable, showed us how everything worked, taught us things we did not even know the vehicle possessed without ever being pushy or uncomfortable like the typical salesman stereotype. He continues to support us, check on us to ensure our 100% satisfaction of our purchase. I 100% recommend Mark and Vancouver Ford for purchasing your next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ty2115 on 12/21/2018 at 4:55 PM. Helped by Gabe.

I was dealing with Gabe on the purchase of a new vehicle, he made the experience very easy. He knew what I was looking for and respected my time, I would definitely recommend him to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Steve Bushey

By Schrotzy on 12/21/2018 at 3:24 AM. Helped by Don’t remember..

I had a great experience from Steve when I purchased a new Explorer in 2017. He answered all my questions, synced my iphone to the car, and explained everything to me. I would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By TheGuythatcounts on 12/21/2018 at 2:36 PM. Helped by Steve Bushy.

Always Helpful and Friendly.Honest and trustworthy Steve is the guy to see if you want to get a great deal from an honest guy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a great car buying experience

By Diane1031fiesta on 12/21/2018 at 12:52 AM. Helped by Steve Bushey.

I bought my car at Vancouver Ford and was pleasantly surprised to find Steve Bushey. He was so friendly and helpful. He listened to what I wanted and helped me get it. I really expected to be pressured into buying something I couldn't afford but Steve Bushey was great. He kept the price in my budget and got me out happy. I would recommend Steve at Vancouver Ford to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!!

By Irina Zhukova on 12/21/2018 at 12:10 AM. Helped by Steve bushey.

This was our second time buying from Vancouver Ford and we could not be more happy. Our experience was 10/10 with the help of Steve Bushey. He was so helpful and really took the time to make sure we were happy. We shopped around and we got the best deal here. We bought 2017 F-350 Plantium and could not be more thrilled with our purchase!! Highly recommend!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Job!

By BAGilman on 12/20/2018 at 11:55 PM. Helped by Steve Bushley.

I was a first-time buyer, and these guys really helped me find what I was looking for! Special props go to Steve B. for keeping the process smooth and friendly, answering all my questions, being willing to work with me to find a good price option for my budget, and Not Judging my nervous driving during our test drive. XD

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for making it easy!

By DanaH on 12/20/2018 at 10:33 PM. Helped by Steve Bushey.

I would highly recommend working with Steve Bushey at Vancouver Ford when in the market for purchasing a vehicle. I didn't feel pushed or pressured, which I very much appreciated. Steve is also personable and easy to work with. Thank you for making the unwanted task of buying a car as pleasant as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience for a first time buyer

By roughs on 12/20/2018 at 8:31 PM. Helped by Mark Yarger.

Mark Yarger was extremely helpful in buying my first vehicle. I'd had some pretty bad experiences in the past but Mark and the Vancouver Ford team made buying my Escape easy and fun. Would definitely recommend (and have been recommending!) Mark Yarger at Vancouver Ford to anyone in the market for a new car.

I would recommend this dealer.