Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck and Great Sales Person

By Navigator on 6/14/2019 at 8:59 AM. Helped by Bryant Tate.

I stopped by Vann York to look at a used RAM Truck and met Bryant (Sales). Throughout the purchase process, Bryant made sure all my questions were answered and I was not pressured. Bryant even answered one of my texts on his day off. The entire experience with Bryant at Vann York was great and I have a great RAM Truck to prove it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Equinox

By DFitz on 6/9/2019 at 11:31 AM.

This is my third Equinox and 5th car purchase with VannYork. Tyrone always does a great job especially with explaining the new technology! Thanks for all your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experienced sales people

By Russell 4260 on 6/8/2019 at 6:06 PM.

The last four automobile I have purchased were from Mr.Tyrone Rease. He is very professional and knows the features and benefits of his products. More important he can explain the features to you. He is very prompt in returning your phone calls.He will be the first person I call when I am in the market for a new automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Yankeebaby on 5/21/2019 at 6:02 AM. Helped by BJ Hamilton.

BJ did a very good job at breaking down the car's specs and features. He was also very helpful in the process of buying the car. Also, I thought I had issues with my car, but it turns out that I didn't understand how the Auto-stop feature worked. BJ was the one who answered all of my questions before and after I purchased the deal and gave great customer service while doing so. I really needed a new car and I'm glad I made this purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience

By 0REDSOX7 on 5/23/2019 at 12:24 AM.

Was able to structure my entire deal without ever setting foot in the dealership until I was ready to take delivery. I worked with Chris Kelly is management and Grant / Dani and Ernae - and was an amazing sales team. Vann York did not have the color I wanted in stock, so Chris went and found one exactly that I wanted - and even had a few extras. Unfortunately, I will have to get to know the service department soon, as the vehicle is having transmission issues at the moment (only 650 miles on it) but, I cannot fault the sales team for this. I would not hesitate to purchase from or recommend them for your purchase.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Crappy review

By Shelby1 on 2/5/2019 at 5:06 PM. Helped by The list must go on.

Hello again , like I said a crappy review got me a call from the dealership, a matter a fact, 3 calls , but happy with my review, with Sarcasm, so I must have miss lead the readers of this site , but I was informed that I should have the courtesy to call and let them know the one day I’m off work I’m suppose to take my truck for the third time to have the leather reworked, but I was also told from Mr. joe English , I agreed to have it sent to have a less than number one job done on it since it didn’t come from the factory with leather and I was informed by Mr English that he didn’t have a needle and thread to fix it !!!! It’s also called a after market job as I was informed, put some after market tires and wheels on it and guess what , so much for your warranty, Void , but please remember I was also told for a few dollars more I could trade my 2019 , for a 2018 , That’s what happens when your credit score is 742 , and you walk in to a dealer ship with stupid wrote across your forehead , oh I forgot to also tell you I work out of state several weeks of the month , and when I’m in town for 1 full day I’m supposed to take it by there and leave it , again and again then after a while you will get tired of bring it and realize you agreed to have after market leather to be installed, and please all you hear is emails and text and voicemail is how today works , it does unless there is a problem, they leave no evidence, Like I said buy it back and I promise, crosymy heart ?? I will give you a last reveiw and tell you how great it was to trade my 2019 even for that no named bicycle!!!!! So I can have a ride home ,

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Don’t lie to customers

By Truck Guy on 1/4/2019 at 6:32 PM.

Charged me for a service contract when Brian told me it was supposed to be free. Just realized this after reviewing documents from sale. I was thinking about trading my truck in at the end of 2018 when I seen the charges but that won’t happen now. I blame my self for not catching it while they were rushing me through signing paperwork but that’s a lesson I’ve learned the hard way.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience!!

By 3dogscrazylife on 12/29/2018 at 6:09 PM. Helped by Lee Smith.

Lee was fabulous and so easy to work with! He made buying a car a breeze and we able to work out a deal!! Thank you so much for the great experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Truck buying Experience

By Fox Guy on 10/26/2018 at 8:47 PM.

My wife and I stopped by to check the new inventory of GMC trucks and saw a 2018 Sierra that was what we were interested in and spoke with David French who showed us the truck. After a test drive we returned with our truck that we were interested in trading in for the 2018 GMC and had ask them to make us an offer. Within minutes we reached a fair and reasonable offer. Our experience with David and the entire Vann York group was fair, fast and professional.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2015 Chevy Colorado:-) dealer rater

By William31 on 9/14/2018 at 1:36 AM.

Tyrone is very conscientious and friendly. He kept me informed of all details . I would highly recommend him and the dealership to other friends and family acquaintances.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Good Experience

By E.Satt9 on 6/21/2018 at 5:30 PM. Helped by Micaela.

We worked with Jerel and he was awesome and not pushy at all. We were not treated different because of our age. Communication with the dealership’s customer care and with Jerel was very easy. Would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

3.7  

4   Friendliness
4   Overall Experience
3   Price

Helpful and Direct

By WCUDarren on 6/14/2018 at 10:51 AM.

Just bought a Silverado from Jerel Livingston and he as a salesman was very helpful, non pushy, and direct in getting a deal done. The overall price is not going to beat everyone in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great truck

By Buster on 5/17/2018 at 2:40 PM.

Had a great experience at Vann York GM today. Jerel is the type of salesman that makes it feel like a partnership buying a car and got a great deal! Also want to thank Johnny innheirbservuce department for being amazing over the last few years and the reason I bought from them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cruze to New car with Jerel

By Curpam0924 on 5/4/2018 at 11:26 PM.

Jerel was a professional. I appreciate his help in finding what I wanted. The car is amazing and beautiful. I would work with Jerel again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Customer Oriented

By HokieCindyLou on 4/28/2018 at 7:05 PM.

All of the cars I purchase come from Vann York. The sales and service are unmatched. I love how they take care of customers. Service is easy to contact and schedule and the sales process so easy. I remember buying cars before I moved to North Carolina and the back and forth was so hard. I have found the folks at Vann York to be very transparent and easy to work with! Wonderful all the way around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am not conneted with dealer

By country boy on 4/24/2018 at 10:18 AM.

great dealer ship the most kind sales @service they meet all ofyou needs they put you first I drove 40 miles thank full I did its worth a little drive thank you for the great service JIMMY LAIL

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience life by these thieves and fradulent liars

By GGann on 4/18/2018 at 6:23 PM.

They overcharged me for my original service by about 1000 dollars and Johnny from the services department said I should get another 100 thousand miles after that. I returned 500 miles later with nearly the same issue and asked them to diagnose it. Johnny told me over the phone he would need another 200 dollars or so to diagnose my car. When I went to pick it up he charged me 500 dollars and lied to my face saying he never said two hundred over the phone. He then said it would be another 18 hundred dollars to fix my car even though it was still under warranty from before. Then the crooks said "Either give us the money or we will keep you car" I reluctantly paid and they closed the shop behind me. I got in my car and noticed the strong smell of gas. They had closed so I had no choice but to drive it home. When I got home and opened the hood I noticed the fuel injector above the cylinder the were working on was spraying fuel all over my engine where it could easily ignite and explode. I called the next day and they refused to help fix the problem they created. I had to have my car towed to a real mechanic , Mikes Service center in Jamestown who was also astonished at Van York's mechanic Dougs' negligence that could have cost me my life. I had to buy a new car because they destroyed my car in an attempt to get me to buy one of their high mileage vehicles off the lot. I was in shock for days from these criminals and I hope they get what they deserve, nothing but a life full of misery like they dish out. Karma please destroy this lot and its criminals that rip people off everyday.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT experience

By Lisa Eaton on 4/7/2018 at 5:57 PM.

...Jerel was a nice, professional salesman. I knew what I wanted, and he helped me achieve that. Thanks Jerel!! I will be sending people to you guys. It was a pleasure!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can truly say that my salesman was caring great customer

By Gerrie123 on 4/7/2018 at 1:25 AM.

I highly recommend vanyork chevrolet to all of my friends and family. My salesman was very kind and caring great customer service and did everything possible to help me to get a great car thank u so much God Bless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Awesome

By tw on 4/6/2018 at 4:57 PM.

David and Bryant were the best at Vann York! I have been working with them for a few years and they always remembered me. The entire process was so smooth and quick from reaching out, securing a deal, paperwork, and getting the Cadillac from elsewhere. I would highly recommend them for your car shopping needs!

I would recommend this dealer.