Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant experience!

By Thaya on 9/6/2019 at 9:57 PM.

We are very pleased with the customer services offered and had a pleasant experience with the purchase of our Jeep! We are happy to recommend this dealership and our sales advisor Mr. Albano Melo to our friends. He’s very helpful, explained about the vehicle clearly and patiently answered to all our questions.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By Angela on 8/31/2019 at 1:34 AM.

Dealership was clean and everyone was friendly. Nicholas Novia was knowledgeable, did his best to give me exactly what I wanted and was honest. He was great to interact with! Definitely recommend him if you need to buy a car :)

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Exceptional

By Pat on 8/29/2019 at 10:45 AM.

Purchased my vehicle over the phone because I live 6 hours away from the dealership. The staff was courteous and efficient when I arrived unexpectedly. There was a small misunderstanding between myself and the salesman, but it was rectified immediately by the finance manager because the salesman was engaged in an offsite event the day of my arrival.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Quick, Helpfull and Honest

By Tim K on 8/26/2019 at 11:29 AM.

Got into a bit of an urgent situation with vehicles and Nicholas helped me to get into a brand new JLU. He knew a lot about the cars he was selling and helped answer all my financial questions. Got me rolling with a fair price and an amazing vehicle. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Val on 8/24/2019 at 3:17 PM.

Nicholas was a great salesman to work with. Met all our needs. Mike Rebelo got us the best interest rate!! Great experience with both gentlemen!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience!

By aymjdm on 8/18/2019 at 5:31 PM.

I was referred to this dealership and mike rebelo to look for a car, and was pleased with the experience. Mike was welcoming and helpful with the process of purchasing my new car. He explained to me all that I needed to know and was friendly to my parents and I. Thank you Mike for everything you have done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Truckguy on 8/9/2019 at 12:48 PM.

Recently purchased a Ram truck. Steen Eliasen was our sales Representative. He was very friendly and professional. He made our buying experience very comfortable and I would definitely recommend Steen to others along with this dealership. Thanks Steen for making my buying experience easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Dodge Charger R/T purchase

By Jamesaggy on 8/5/2019 at 1:37 AM.

Mike Wahab did a fantastic job in getting me a great deal on a 2014 Dodge Charger R/T 100th Anniversary edition. Thanks very much for everything Mike!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Chadstrawn on 8/1/2019 at 4:09 PM. Helped by Christine Babiak.

Wilson, Messi and Daina were great to deal with. Definitely recommend. Service side of the dealership, Christine Babiak is always great to deal with. 5 Stars

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are awesome!

By Rogo on 7/27/2019 at 4:47 PM.

Just bought my first new car from Vaughan Chrysler, a 2 door Jeep Wrangler Sport! Super happy with the car! But I wouldn’t have been able to get it if it wasn’t for this dealership and my salesman Messi who was amazing! It was tricky for me to make this purchase since I work out of the country for months at a time, but I wanted to get this new car for my break back home. Most of my negotiating had to be done on the phone and with my girlfriend who was home at the time. She went to multiple dealerships for inquiries but Vaughan was the only one that would accomodate our situation, the others just said that I have to be physically present and didn’t even want to work with us... So I have to give another huge thanks to Messi and the manager, Wilson, who made all of this possible. The whole buying experience was really nice and easy! And now.... back to zipping around in the new wrangler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service on the Wrangler Lease

By FShaikh on 7/21/2019 at 2:51 AM.

I had a great end to end experience securing a lease on a 2019 Jeep Wrangler. Our Sales Agent (Steen E.) walked us through the whole process and educated us on the Jeep Wrangler. Our Finance Lead (Daina M.) did everything in her power to secure the lease and took on all the worries to secure the lease. We are ever grateful for Steen and Diana's help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic experience

By RosesRed on 7/10/2019 at 3:27 PM.

Who wants to sit in traffic, waiting forever, taking detours and getting super frustrated at the length of time it takes to get Vaughan Chrysler! I do! I am from Hamilton and will continue to make the long drive in for such awesome service. Absolutely love Mike and Anthony. What a fantastic experience. I love, love, love my truck. They listened to exactly what I wanted, even saying “don’t settle, tell us what you really want and we will make it happen. We want you to love your vehicle”. I do, and they made it happen. Thank you Anthony and Mike.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just bought our second truck from these guys!

By Jonathan on 7/10/2019 at 3:02 PM.

We picked up our new Ram Rebel last night. This is the second new truck that we have purchased from this dealer. This dealership is over an hour away from where we live and that's taking the 407 the entire way! I can tell you that I work with virtually every dealership in Ontario, but decided to deal with these guys again. Both Mike and Anthony are absolutely amazing, they gave us a great price and took care of us from start to finish. Once again thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best truck buying experience

By JonGold on 7/3/2019 at 5:03 PM.

Nick takes the time to build relationships with his clients. Amazing salesperson and great dealership. Would highly recommend visiting him if you are in the market for a new car or truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Thank you Albano Melo for the purchase of my Ram 1500 Sport

By Niaktruck on 7/1/2019 at 4:26 PM.

I would like to extend a heartfelt thanks for the professional and courteous guidance for my purchase of my new Ram 1500. With no intimidation tactics you would normally get, it made my dealings comfortable and stress free. I would recommend Albano for his straight forward and no pressure approach to any of my friends. Paul Caruana Thanks again Albano Melo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience at Vaughn

By Rajindar UB on 6/25/2019 at 11:46 AM.

My experience of purchasing my vehicle from Vaughan Chrysler was excellent. The sales representative, Albano Melo was professional in terms of giving information I needed to make a purchase, quality of customer service, helpful, polite, prompt response, pleasant and respectful. From the point of walking into the showroom to the point driving my new vehicle, the experience was excellent. The front desk receptionist were welcoming and helpful as well. I would strongly recommend Vaughan Chrysler to my friends and relatives. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My family and I are very happy with buying new car in the co

By Manoraj34 on 6/19/2019 at 5:39 PM.

My family and I are very happy with buying new car in the company specially we have to say thanks to Messi who is a person helped us and excellent speaker, listener, interpersonal and critical thinking, as well as being a good negotiator. Thank you very much again🙏

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

The service centre at the Vaughan Chrysler is the worst.

By TSimpson on 6/18/2019 at 2:58 PM. Helped by It is always managers that has the responsibility for customer service..

They talk to you like you are disturbing their space. They don't ask questions that need to be asked so you will have to do your research before visiting. They do ask who you were speaking to on the beginning phone call as they don't believe what you say they said. "Hey you, your car is ready." They charge more than full retail price on parts. They don't want to talk to anybody after 3:00pm so go well before that time in the day. On one occasion I was told that a Windshield Washer Nozzle Kit would be $57 installed and they would have to order the part. Instead they added $40.00 plus $4 misc. charge for a total of $101 before taxes. I know its that much money as far as car repairs cost but that little piece a plastic and sealer ring cost maybe about $3. Man did I ever get suckered and with terrible treatment to boot. I have tried dealing with Vaughan Chrysler multiple times over the years and always leave feeling like they were the customer and and I was the customer (non) service reps. PLEASE DO NOT SUPPORT THESE PEOPLE WITH YOUR WALLETS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Jaime & Vaughan Chrysler

By JadedCrystal on 6/17/2019 at 3:37 PM. Helped by Jaime Lee.

We worked with Jaime who was absolutely phenomenal! She went above and beyond to help us find an SUV that was best suited for our family and needs. She also worked hard to get us financing at an excellent rate to help us rebuild our credit. We were turned down else where but we were approved within 24 hours with Jaime. We had our car in our driveway within 48 hours of signing the paperwork. She explained everything thoroughly and never pushed anything on us. She answered every single question. She truly was a pleasure to work with. Everyone at the dealership was very welcoming and kind. We would highly recommend Jaime and Vaughan Chrysler!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You Sirous

By Lucio on 6/16/2019 at 2:33 PM.

This has been the most seamless and stress free experience at any dealership. Sirous and Tina went above and beyond to ensure our satisfaction. I highly recommend Vaughan Chrysler and will be recommending this dealership and their staff to friends and family.

I would recommend this dealer.